Customer Service Lead Visa Sponsorship Jobs in Delaware

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

The Produce Lead is responsible for overseeing produce operations, ensuring adherence to company policies, maintaining product quality and freshness, and optimizing inventory management. This role focuses on operational excellence, ensuring compliance with food safety, merchandising, and replenishment standards while supporting business performance. The Produce Lead does not have direct supervisory responsibilities but plays a critical role in ensuring smooth department operations. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. BJ’s covers any applicable cost associated and training.

Team Member Engagement

• Live our values: Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment: Foster open communication and trust.
• Celebrate team members: Acknowledge others’ contributions, support team success, and help create a positive, encouraging work environment.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Create a positive experience: Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs: Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
• Contribute to club goals: Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas and help the club meet or exceed targets.

Achieve Financial Performance

• Cost Discipline: Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Support Performance and Profitability: Complete tasks efficiently and accurately and follow best practices to help drive strong club results.
• Understand the Business: Learn how your role impacts key club metrics and contribute to overall department performance through consistent execution.

Major Tasks, Responsibilities, and Key Accountabilities

• Lead Produce Department Operations: Maintain produce freshness by executing regular culling and rotation, ensuring all products meet company quality standards.
• Manage Inventory Proactively: Ensure proper product availability by monitoring inventory levels and executing timely replenishment to maintain in-stock conditions.
• Demonstrates Full Proficiency: Execute operational functions of the department, including the ability to inspect, rotate, cull, and merchandise fresh produce to company standards.
• Accurate Item Labeling: Ensure all items are accurately priced, labeled, and in compliance with company policies.
• Analyze Production and Sales: Track and analyze sales, waste, and shrink data to identify opportunities for process improvements and cost reduction.
• Sanitation and Safety Compliance: Maintain compliance with all sanitation, safety, and food handling regulations, including ServSafe guidelines, while ensuring the cleanliness and proper maintenance of meat equipment such as slicers, ovens, and refrigeration units.
• Seasonal Promotional Execution: Assist in the execution of promotional plans and merchandising directives.
• Report Operational Concerns: Escalate operational concerns and equipment maintenance needs to management as necessary.
• Execute proper product rotation: Apply FIFO (First In, First Out) rotation procedures to reduce waste and maintain optimal product quality.
• Routine Case Inspections: Conduct daily inspections of produce cases, coolers, and freezers to ensure optimal conditions and compliance with food safety standards.
• Receiving and Inspection: Assist with receiving and inspecting meat shipments to verify accuracy. Sanitation and Safety Compliance: Maintain and operate produce department equipment, ensuring regular cleaning and maintenance to extend the longevity of tools and machinery.
• Inventory Audit Support: Support inventory audits and reconciliation efforts to minimize shrink and maintain accurate records.
• Stocking Strategy Optimization: Develop and maintain a strong understanding of product movement, seasonal trends, and Member purchasing habits to optimize stocking strategies.
• Product Quality Assurance: Monitor product freshness and conduct quality checks to uphold company standards.
• Perform other duties as assigned: Provide additional support across departments as needed.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence to support operations, provide leadership coverage, and ensure smooth club execution.

Qualifications

• 2+ years of experience in produce operations, grocery retail, or food handling.
• Strong knowledge of produce handling, quality standards, and food safety guidelines.
• Ability to analyze data and identify process improvements to optimize efficiency.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in basic computer applications (MS Word, Excel, Email).
• Must be at least 18 years of age.
• Must Maintain all training and required certifications.

Job Conditions

• Frequent standing and movement on hard surfaces.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature variations in refrigerated storage and display areas.
• Potential exposure to cleaning agents and produce-related allergens.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $18.50.