Customer Service Lead Visa Sponsorship Jobs in Wisconsin
Customer service lead roles in Wisconsin draw hiring from employers like Fiserv, Kohler, American Family Insurance, and ManpowerGroup, with activity concentrated in Milwaukee, Madison, and Green Bay. Companies in financial services, manufacturing, and insurance seek experienced leads who can manage teams and drive client satisfaction, and some extend visa sponsorship for qualified international candidates.
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Get Access To All JobsCustomer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
Customer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
Customer Service Lead Job Roles in Wisconsin
See all 82+ Customer Service Lead Jobs in Wisconsin
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Search Customer Service Lead Jobs in WisconsinCustomer Service Lead Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for customer service leads in Wisconsin?
Employers with documented H-1B visa sponsorship activity in Wisconsin include Fiserv in Milwaukee, Kohler Co. in Kohler, American Family Insurance in Madison, and Advocate Aurora Health. Larger corporations in financial services, healthcare, and manufacturing are more likely to sponsor because they have established HR and legal infrastructure to manage the petition process. Smaller regional employers sponsor far less frequently.
Which visa types are most common for customer service lead roles in Wisconsin?
The H-1B is the most common visa for customer service lead roles, but it requires the position to qualify as a specialty occupation, meaning it typically needs to involve duties requiring at least a bachelor's degree in a specific field, such as business, communications, or operations management. The L-1B is an option for intracompany transferees with specialized knowledge, and the TN visa covers Canadian and Mexican nationals in qualifying management or professional categories.
Which cities in Wisconsin have the most customer service lead sponsorship jobs?
Milwaukee is Wisconsin's primary hub for customer service lead sponsorship activity, driven by its concentration of financial services, insurance, and technology employers. Madison follows closely, with state government contractors, health systems, and software companies actively hiring. Green Bay and Appleton have smaller but active markets tied to manufacturing, logistics, and regional healthcare networks that occasionally sponsor experienced customer service professionals.
How to find customer service lead visa sponsorship jobs in Wisconsin?
Migrate Mate is the most direct way to find customer service lead roles in Wisconsin where employers are open to visa sponsorship. Filtering by state and role on Migrate Mate surfaces positions from companies with verified sponsorship history, saving time compared to manually screening general job listings. Focusing your search on Milwaukee and Madison will return the highest volume of relevant results for this role type.
What should international candidates know about customer service lead roles in Wisconsin?
Wisconsin's Department of Workforce Development publishes prevailing wage data that employers must reference when filing an H-1B Labor Condition Application, so the offered wage must meet the local standard for the occupation and region. Customer service lead roles in Milwaukee are benchmarked differently than the same title in smaller markets like Eau Claire or Wausau. Candidates with team management experience and documented performance metrics tend to present stronger sponsorship cases to Wisconsin employers.
What is the prevailing wage for sponsored customer service lead jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.