Customer Service Lead Visa Sponsorship Jobs in Washington

INTRODUCTION

Join the Kipling Family

Kipling established itself as a global handbag brand by embodying a carefree spirit and pioneering the use of its signature crinkle nylon in expressive colors and patterns. Today, Kipling is sold in more than 80 countries internationally, and is a global leader in selling quality, durable bags designed for everyone.

Kipling fosters a culture where everyone is welcome. We pride ourselves in creating an environment that recognizes and celebrates differences. We put our people first. We always have and we always will.

Live.Light is our mantra, and it supports a positive outlook on life. It is about being true to yourself. It is living an organized and lighter life both mentally and physically, where less is more. It’s about looking on the bright side, seeing the glass half full, and radiating optimism. We strive to Live.Light each and every day, and we’d love for you to join us!

ROLE AND RESPONSIBILITIES

Sales Lead

The Sales Lead supports the Store Manager with the execution of daily business, customer engagement, store operations, team coaching, and merchandising standards in the store. As part of the leadership team and under supervision of Store Manager, you have a key role to supervise store staff and ensure the highest level of customer engagement and sales results are achieved. You contribute to promoting a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position is a key-carrying role and may assume responsibility for the store in the absence of another manager, determined by the needs of the business.

How You Will Make a Difference

What you will do:

• Assist in maximizing and achieving store sales goals and monitoring sales progress against key targets.
• Inspire a consumer centric mindset within the store, and model selling behaviors through genuine interactions with consumers.
• Under the direction of the Store Manager, assist in supervising and coaching a high-performing team and provide sales-related feedback.
• Ensure all company and store policies, and procedures, are followed and delegate tasks to associates as needed to maintain operational excellence.

How you will do it:

• Lead an environment of productivity by leading the customer engagement on the salesfloor and providing coaching and feedback to associates around customer engagement.
• Assist in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager.
• Report concerns directly to the Store Manager.

What success looks like:

You and the team successfully meet and exceed sales results and business goals. You lead by example, promote an inclusive store environment, and contribute to great consumer experiences in all situations.

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

BASIC QUALIFICATIONS

Years of Related Professional/Retail Management Experience:

• 1+ years

Educational Position Requirements:

• A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

Physical Requirements:

• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds (as needed)

What we expect you already know:

Ability to meet business goals by driving results through store teams, how to coach and motivate a team to excel at sales & profit results, proven communication skills, being solution oriented and ability to be flexible in a fast-paced environment.

What we will teach you:

How to continually develop and lead a customer centric mindset and team, how to elevate your ability to coach to meet and exceed sales goals, and how to lead and work as a part of a successful leadership team.

VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.

COMPENSATION

• Hiring Range: $21.63 - $28.87 USD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.