Customer Service Lead Visa Sponsorship Jobs in Florida
Florida's customer service lead roles span hospitality giants in Orlando, financial services firms in Tampa and Miami, and healthcare networks statewide. Major employers including Marriott, Carnival Cruise Line, Citigroup, and Chewy have sponsored skilled workers for customer service leadership positions across the state.
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Get Access To All JobsINTRODUCTION
Kelly Services is recruiting for a Technology Operations Manager, Customer Service, located in Jacksonville, Florida. Senior Technology Lead (STL) bridges the gap between IT and the business. The STL will be the main point of contact to the business for all systems related issues. Is responsible for leading, motivating, and monitoring the BPX (Business Process Experts) and the Customer Master team to ensure optimum performance. Is supportive of all Supply Chain related projects where SAP systems support is required. The STL will be responsible for assisting with global business data set-up, ongoing maintenance, integrity, accuracy and security guidance. In addition, the STL will oversee Customer Service order reconciliation and dashboard metrics such as CX and OTIF-D. Adheres to Environmental Health and Safety policies and procedures and supports department objectives.
KEY RESPONSIBILITIES:
- Serve as a central facilitator in driving the definition of Order to Cash functional requirements.
- Leads the BPX and Customer Master teams to meet or exceed agreed service levels.
- Leads ownership of requirements, test plan development, and all Customer Service enhancements/break-fix issues, CRM, EDI, or other order method processes within the Order to Cash functions.
- Ensures CS processes that impact systems or customer master adheres to company policies and internal & external audit requirements, i.e., SOX, BSI, etc.
- Oversees training and development of BPX and Customer Master teams.
- Effectively lead and liaise with Deliver Leadership, Global IT, Finance, Commercial, Sales & Marketing teams to ensure day-to-day processes and CS related system projects are delivered.
Education:
- Minimum requirement: Bachelor’s degree
EXPERIENCE AND SKILLS:
- Demonstrate excellence in oral and written communication, with the ability to clearly document responsibilities and develop comprehensive technical design documentation.
- Analytical Prowess: Excellent problem-solving and analytical skills.
- Attention to detail.
- Adaptable and resilient.
- Experience in leading teams, managing projects, and influencing stakeholders.
- Strong interpersonal and organizational skills.
- Ensure compliance with architectural principles and industry standards, participate in testing, and provide ongoing support and training to end-users.
- Open minded with ability to drive transformational change.
- Functional knowledge of Contact Center technologies and metrics.
- Demonstrate ability to assess workflows, identify automation opportunities, and deliver process enhancements from concept to completion.
PREFERRED:
- Minimum of 5 years of SAP Experience in Order to Cash functions.
- Minimum 5 years of experience leading and managing teams is required.
- Extensive knowledge of SAP SD standard functionality, with experience in SAP ECC & S/4HANA preferred. Experience with integrations with other SAP modules is essential.
- Extensive experience in analyzing and defining business requirements to create SAP solutions for sales order processing, pricing, ATP (Available-to-Promise), delivery, invoicing, returns, and intercompany scenarios.
- Collaboration experience with business process owners, stakeholders, and cross-functional teams to gather requirements, present solution designs, and facilitate workshops.
- Experience with enterprise system design, data transformation, data mapping and data design documentation and presentation desired.
- Experience in customer master data governance, including establishing standards, ensuring data quality, and maintaining compliance across systems.
- Extensive project management experience.
- Proficiency in Microsoft applications, with advanced competency in Excel and strong skills in PowerPoint.
- Expertise in facilitating organizational change and ensuring successful implementation of new processes or technologies.
OTHER:
- Manage workflow production and oversee training for new employees on assigned tasks; provide guidance by answering job-related questions across multiple areas.
- Report on performance, recommend advancements, and implement new or revised procedures while working independently under broad guidelines, exercising initiative and sound judgment.
INTRODUCTION
Kelly Services is recruiting for a Technology Operations Manager, Customer Service, located in Jacksonville, Florida. Senior Technology Lead (STL) bridges the gap between IT and the business. The STL will be the main point of contact to the business for all systems related issues. Is responsible for leading, motivating, and monitoring the BPX (Business Process Experts) and the Customer Master team to ensure optimum performance. Is supportive of all Supply Chain related projects where SAP systems support is required. The STL will be responsible for assisting with global business data set-up, ongoing maintenance, integrity, accuracy and security guidance. In addition, the STL will oversee Customer Service order reconciliation and dashboard metrics such as CX and OTIF-D. Adheres to Environmental Health and Safety policies and procedures and supports department objectives.
KEY RESPONSIBILITIES:
- Serve as a central facilitator in driving the definition of Order to Cash functional requirements.
- Leads the BPX and Customer Master teams to meet or exceed agreed service levels.
- Leads ownership of requirements, test plan development, and all Customer Service enhancements/break-fix issues, CRM, EDI, or other order method processes within the Order to Cash functions.
- Ensures CS processes that impact systems or customer master adheres to company policies and internal & external audit requirements, i.e., SOX, BSI, etc.
- Oversees training and development of BPX and Customer Master teams.
- Effectively lead and liaise with Deliver Leadership, Global IT, Finance, Commercial, Sales & Marketing teams to ensure day-to-day processes and CS related system projects are delivered.
Education:
- Minimum requirement: Bachelor’s degree
EXPERIENCE AND SKILLS:
- Demonstrate excellence in oral and written communication, with the ability to clearly document responsibilities and develop comprehensive technical design documentation.
- Analytical Prowess: Excellent problem-solving and analytical skills.
- Attention to detail.
- Adaptable and resilient.
- Experience in leading teams, managing projects, and influencing stakeholders.
- Strong interpersonal and organizational skills.
- Ensure compliance with architectural principles and industry standards, participate in testing, and provide ongoing support and training to end-users.
- Open minded with ability to drive transformational change.
- Functional knowledge of Contact Center technologies and metrics.
- Demonstrate ability to assess workflows, identify automation opportunities, and deliver process enhancements from concept to completion.
PREFERRED:
- Minimum of 5 years of SAP Experience in Order to Cash functions.
- Minimum 5 years of experience leading and managing teams is required.
- Extensive knowledge of SAP SD standard functionality, with experience in SAP ECC & S/4HANA preferred. Experience with integrations with other SAP modules is essential.
- Extensive experience in analyzing and defining business requirements to create SAP solutions for sales order processing, pricing, ATP (Available-to-Promise), delivery, invoicing, returns, and intercompany scenarios.
- Collaboration experience with business process owners, stakeholders, and cross-functional teams to gather requirements, present solution designs, and facilitate workshops.
- Experience with enterprise system design, data transformation, data mapping and data design documentation and presentation desired.
- Experience in customer master data governance, including establishing standards, ensuring data quality, and maintaining compliance across systems.
- Extensive project management experience.
- Proficiency in Microsoft applications, with advanced competency in Excel and strong skills in PowerPoint.
- Expertise in facilitating organizational change and ensuring successful implementation of new processes or technologies.
OTHER:
- Manage workflow production and oversee training for new employees on assigned tasks; provide guidance by answering job-related questions across multiple areas.
- Report on performance, recommend advancements, and implement new or revised procedures while working independently under broad guidelines, exercising initiative and sound judgment.
Customer Service Lead Job Roles in Florida
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Search Customer Service Lead Jobs in FloridaCustomer Service Lead Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer service leads in Florida?
Florida employers with documented visa sponsorship patterns for customer service lead roles include Carnival Cruise Line and Royal Caribbean in Miami, Chewy in Dania Beach, Citigroup and Raymond James in Tampa, and AdventHealth in Orlando. Hospitality, financial services, and healthcare are the most active industries, given Florida's concentration of large consumer-facing operations that regularly hire supervisory customer service talent.
What visa types are most common for customer service lead roles in Florida?
The H-1B visa is the most common visa for customer service lead positions where the role requires a bachelor's degree in a specific field, such as business administration or communications. Employers must demonstrate the position qualifies as a specialty occupation. The TN visa is available to Canadian and Mexican nationals in eligible professional categories. The L-1B may apply for intracompany transferees moving into a supervisory customer service role from an international office.
Which cities in Florida have the most customer service lead sponsorship jobs?
Miami leads due to its concentration of cruise lines, international banks, and multilingual consumer operations. Orlando follows closely, driven by hospitality and theme park companies such as Disney and Universal that maintain large customer service teams. Tampa is strong in financial services and healthcare. Jacksonville has a growing presence in insurance and logistics, with companies like Fidelity National Financial sponsoring skilled roles.
How to find customer service lead visa sponsorship jobs in Florida?
Migrate Mate is built specifically for international job seekers and filters customer service lead roles in Florida by visa sponsorship status, saving you the work of sorting through listings that don't offer sponsorship. You can browse open positions from Florida employers who have sponsored workers before, which is a strong signal of willingness to sponsor again. Creating a profile on Migrate Mate lets you track new Florida postings as they appear.
Are there state-specific considerations for customer service lead sponsorship in Florida?
Florida has no state income tax, which affects prevailing wage comparisons when employers file Labor Condition Applications with the Department of Labor. Sponsors must still meet federal prevailing wage requirements for the specific metro area, and Miami, Orlando, and Tampa each have different wage benchmarks. Florida's large bilingual workforce, particularly Spanish-English speakers, can be relevant for qualifying a customer service lead role as a specialty occupation requiring specialized skills.
What is the prevailing wage for sponsored customer service lead jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.