Customer Service Lead Visa Sponsorship Jobs in Vermont
Vermont's customer service lead roles are concentrated among employers like GlobalFoundries in Essex Junction, UVM Medical Center in Burlington, and insurance and financial services firms across the Champlain Valley. Burlington anchors most sponsorship activity, with smaller markets in South Burlington and Montpelier. Roles typically require team leadership experience and a relevant bachelor's degree to qualify for work visa sponsorship.
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Get Access To All JobsJob Description:
We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:
Responsible for overseeing customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
- Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
- Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
- Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
- Develop spreadsheet reports as requested by the Manager, Customer Service.
- Answer questions and assist co-workers with computer problems/questions, word processing and spreadsheet applications.
- Administrative support such as typing documents for sales department.
- Performs other related duties as assigned.
Work Schedule:
Monday through Friday
8:30 AM to 5:00 PM
Half-hour unpaid lunch break
Weekend Rotation:
Participation in a rotating weekend schedule is required.
- Saturday 9:00-1:00, hours are in addition to Monday - Friday
- Sunday if worked, you would get those hours off during the week
* Weekend coverage includes Saturday and Sunday on a rotating basis with other Customer Service team members.
* Weekend shifts are scheduled in advance to ensure balanced coverage across the team.
Qualifications
High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and/or related area.
Company description
Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Job Description:
We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:
Responsible for overseeing customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
- Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
- Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
- Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
- Develop spreadsheet reports as requested by the Manager, Customer Service.
- Answer questions and assist co-workers with computer problems/questions, word processing and spreadsheet applications.
- Administrative support such as typing documents for sales department.
- Performs other related duties as assigned.
Work Schedule:
Monday through Friday
8:30 AM to 5:00 PM
Half-hour unpaid lunch break
Weekend Rotation:
Participation in a rotating weekend schedule is required.
- Saturday 9:00-1:00, hours are in addition to Monday - Friday
- Sunday if worked, you would get those hours off during the week
* Weekend coverage includes Saturday and Sunday on a rotating basis with other Customer Service team members.
* Weekend shifts are scheduled in advance to ensure balanced coverage across the team.
Qualifications
High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and/or related area.
Company description
Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Customer Service Lead Job Roles in Vermont
See all Customer Service Lead Jobs in Vermont
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Search Customer Service Lead Jobs in VermontCustomer Service Lead Jobs in Vermont: Frequently Asked Questions
Which companies in Vermont sponsor visas for customer service leads?
GlobalFoundries in Essex Junction, the University of Vermont Medical Center, National Life Group in Montpelier, and larger retail and financial services employers in the Burlington area have histories of H-1B visa and other work visa sponsorships. Customer service lead positions at these organizations tend to involve team oversight and process management responsibilities that can support a specialty occupation visa case.
Which visa types are most commonly used for customer service lead roles in Vermont?
The H-1B is the most common visa for customer service lead roles when the position requires a bachelor's degree in a specific field such as communications, business, or information systems. Employers must demonstrate the role qualifies as a specialty occupation. The TN visa is an option for Canadian and Mexican nationals. The O-1A may apply for candidates with demonstrated exceptional expertise in customer operations or related fields.
Which cities in Vermont have the most customer service lead sponsorship jobs?
Burlington and its surrounding communities, including South Burlington, Williston, and Essex Junction, account for the largest share of customer service lead sponsorship activity in Vermont. These areas host the state's largest employers in healthcare, semiconductors, financial services, and higher education. Montpelier, as the state capital, adds government-adjacent and insurance sector opportunities for qualified international candidates.
How to find customer service lead visa sponsorship jobs in Vermont?
Migrate Mate filters job listings specifically for roles where employers are open to visa sponsorship, including customer service lead positions in Vermont. Rather than sorting through general job boards, Migrate Mate surfaces roles at Vermont employers who have sponsored work visas before, helping you focus your applications on companies already familiar with the sponsorship process for customer service and operations roles.
Are there any Vermont-specific considerations for customer service lead visa sponsorship?
Vermont's small labor market means fewer total sponsorship opportunities compared to larger states, so qualifying your application carefully matters more here. H-1B sponsorship for customer service lead roles requires employers to file a Labor Condition Application documenting that the offered wage meets the Department of Labor's prevailing wage for the Burlington or relevant Vermont region. A degree directly relevant to the role strengthens the specialty occupation determination considerably.
What is the prevailing wage for sponsored customer service lead jobs in Vermont?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.