Customer Service Lead Visa Sponsorship Jobs in Massachusetts
Massachusetts customer service lead roles span financial services firms in Boston, biotech companies along Route 128, and major retail and e-commerce operations across the state. Employers including Fidelity Investments, Liberty Mutual, and HubSpot have sponsored work visas for customer-facing leadership positions. Competition is real, but qualified candidates with team leadership experience find active opportunities here.
Find Customer Service Lead JobsOverview
Showing 5 of 128+ Customer Service Lead Jobs in Massachusetts with Visa Sponsorship
See all 128+ Customer Service Lead Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Lead Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, you'll do meaningful work that makes a global impact. Join a team committed to helping customers make the world healthier, cleaner, and safer. From advancing scientific research to supporting life-changing innovations, our employees play a vital role in solving some of the world's toughest challenges while growing their careers in a collaborative environment.
Position Summary
We are seeking a Senior Customer Service Representative to provide exceptional support throughout the customer journey. In this role, you will manage order processing, customer inquiries, quotations, and data maintenance while partnering with teams across Logistics, Manufacturing, Finance, and Sales to ensure a seamless customer experience. Success in this position requires strong attention to detail, excellent communication skills, and a customer-first mindset.
On-Site Requirement
This position is 100% on-site at 2 Radcliff Road, Tewksbury, MA. Attendance in the office is required 5 days per week. Relocation assistance is not available for this role.
Key Responsibilities
- Process customer orders accurately and efficiently from order entry through delivery.
- Respond to customer and internal inquiries regarding orders, product availability, pricing, shipping, billing, and documentation.
- Resolve order-related issues by collaborating with internal stakeholders and business partners.
- Monitor customer accounts and order backlogs, proactively communicating delays and alternative solutions when needed.
- Coordinate with Logistics, Manufacturing, and third-party vendors to support timely order fulfillment.
- Partner with Finance to resolve Accounts Receivable and Accounts Payable inquiries.
- Support customer feedback initiatives, including CAS surveys.
- Participate in process improvement activities and help maintain operational excellence.
- Meet established KPIs, SLAs, and quality standards.
- Ensure compliance with company policies, procedures, and documentation requirements.
- Prepare routine reports and perform additional duties as assigned.
Minimum Qualifications
- High School Diploma or GED required.
- Minimum 2 years of customer service experience in a shared services, manufacturing, or office environment.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office applications.
Preferred Qualifications
- Degree in Business Administration, Science, or a related field.
- Experience with ERP and CRM systems.
- Strong organizational, problem-solving, and multitasking skills.
- Ability to manage customer escalations professionally and effectively.
- Proven ability to meet performance metrics and service levels.
- Strong attention to detail and commitment to data accuracy.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Positive, proactive approach with strong relationship-building skills.
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $18.54–$27.81. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, you'll do meaningful work that makes a global impact. Join a team committed to helping customers make the world healthier, cleaner, and safer. From advancing scientific research to supporting life-changing innovations, our employees play a vital role in solving some of the world's toughest challenges while growing their careers in a collaborative environment.
Position Summary
We are seeking a Senior Customer Service Representative to provide exceptional support throughout the customer journey. In this role, you will manage order processing, customer inquiries, quotations, and data maintenance while partnering with teams across Logistics, Manufacturing, Finance, and Sales to ensure a seamless customer experience. Success in this position requires strong attention to detail, excellent communication skills, and a customer-first mindset.
On-Site Requirement
This position is 100% on-site at 2 Radcliff Road, Tewksbury, MA. Attendance in the office is required 5 days per week. Relocation assistance is not available for this role.
Key Responsibilities
- Process customer orders accurately and efficiently from order entry through delivery.
- Respond to customer and internal inquiries regarding orders, product availability, pricing, shipping, billing, and documentation.
- Resolve order-related issues by collaborating with internal stakeholders and business partners.
- Monitor customer accounts and order backlogs, proactively communicating delays and alternative solutions when needed.
- Coordinate with Logistics, Manufacturing, and third-party vendors to support timely order fulfillment.
- Partner with Finance to resolve Accounts Receivable and Accounts Payable inquiries.
- Support customer feedback initiatives, including CAS surveys.
- Participate in process improvement activities and help maintain operational excellence.
- Meet established KPIs, SLAs, and quality standards.
- Ensure compliance with company policies, procedures, and documentation requirements.
- Prepare routine reports and perform additional duties as assigned.
Minimum Qualifications
- High School Diploma or GED required.
- Minimum 2 years of customer service experience in a shared services, manufacturing, or office environment.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office applications.
Preferred Qualifications
- Degree in Business Administration, Science, or a related field.
- Experience with ERP and CRM systems.
- Strong organizational, problem-solving, and multitasking skills.
- Ability to manage customer escalations professionally and effectively.
- Proven ability to meet performance metrics and service levels.
- Strong attention to detail and commitment to data accuracy.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Positive, proactive approach with strong relationship-building skills.
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $18.54–$27.81. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Customer Service Lead Job Roles in Massachusetts
See all 128+ Customer Service Lead Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Service Lead Jobs in MassachusettsCustomer Service Lead Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer service leads in Massachusetts?
Financial services firms such as Fidelity Investments, State Street, and Liberty Mutual, as well as technology companies like HubSpot and Wayfair, have sponsored work visas for customer service lead roles in Massachusetts. Larger employers with established HR and legal infrastructure are generally more willing to manage the sponsorship process than smaller businesses.
Which visa types are most common for customer service lead roles in Massachusetts?
The H-1B visa is the most common visa category for customer service lead positions, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. Candidates from Canada or Mexico may qualify for TN visa status under the USMCA if the role fits an eligible occupation. Australians should consider the E-3 visa as an alternative to the H-1B lottery.
Which cities in Massachusetts have the most customer service lead sponsorship jobs?
Boston is the primary hub, driven by its concentration of financial services, healthcare, and technology employers. Cambridge attracts biotech and software companies that hire customer success and service lead roles. Worcester and Burlington also have notable employer presence, particularly in insurance, retail technology, and professional services sectors that regularly hire for customer-facing leadership positions.
How to find customer service lead visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Massachusetts employers actively hiring customer service leads who need sponsorship. Rather than sorting through thousands of general postings, you can search directly for roles where sponsorship has been confirmed, saving significant time during what is often an urgent job search.
Are there any state-specific considerations for customer service lead sponsorship jobs in Massachusetts?
Massachusetts enforces strict pay equity laws, and sponsored employees must receive the Department of Labor's prevailing wage for the role and location. Boston's high cost of living means prevailing wage determinations in this metro area tend to reflect that. Employers in heavily regulated industries like financial services and healthcare also conduct additional compliance reviews before committing to sponsorship, which can extend hiring timelines.
What is the prevailing wage for sponsored customer service lead jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.