Customer Service Lead Visa Sponsorship Jobs in New York
New York is one of the strongest markets for customer service lead roles with visa sponsorship, driven by major employers in finance, tech, retail, and healthcare across New York City, Buffalo, and Albany. Companies like Citibank, JPMorgan Chase, Amazon, and Verizon have active sponsorship histories for experienced customer service professionals in the state.
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Get Access To All JobsJob Title: Customer Service Liaison, Team Lead
Department: FCM Group 2
Location: Riedman Campus, 100 Kings Highway, Rochester, NY 14610-0757
Hours Per Week: 40
Schedule: Full-Time, Day Shift, Monday -- Friday
SUMMARY
The Customer Service Liaison, Team Lead serves as the primary point of contact between the customer service team and other internal departments, ensuring smooth communication and efficient resolution of customer inquiries. This role combines customer-facing responsibilities with team leadership duties, supporting customer service agency and the Financial Counseling department while maintaining high standards of patient satisfaction and team performance.
Responsibilities:
- Evaluate self-pay and patient billing practices and propose improvements to billing processes and patient communication for both the health system and patients.
- Serve as a liaison between the external customer service agency and internal billing personnel.
- Work directly with patients, either over the phone or in person, to address complex billing concerns.
- Assess billing issues and develop solutions to reduce future escalations, collaborating with Financial Counseling and IT teams as needed.
- Provide system education to the external agency to support effective navigation and research of billing transactions.
- Analyze patterns and recurring issues within patient billing to identify frequent areas of concern.
- Collaborate with medical records, hospital billing, professional billing staff, and clinical department managers to research billing situations and achieve resolutions that are satisfactory for both the patient and the health system.
PREFERRED QUALIFICATIONS:
- Knowledge of healthcare billing arena.
- Experience with Google Sheets or Microsoft Excel.
- Ability to articulate and work with escalated patients in a calm professional manner.
- Ability to remain organized, professional, and focused while managing multiple priorities and deadlines.
- Proven ability to collaborate and communicate professionally with individuals at all levels of the organization, including physicians and senior leadership, using appropriate communication styles.
- Prior experience reviewing and analyzing operational or workflow processes and identifying documented opportunities for improvement.
- Experience in a lead, supervisory, or coordinator role with documented responsibility for overseeing the work of team members.
MINIMUM QUALIFICATIONS:
- Minimum of six (6) years of verifiable professional experience in customer-facing roles, such as Customer Service Representative, Patient Registration Specialist, Medical Biller, Patient Financial Services Representative, or similar positions within a healthcare financial or revenue cycle environment.
REQUIRED LICENSURE / CERTIFICATION SKILLS:
- None
Education:
LICENSES / CERTIFICATIONS:
Physical Requirements:
Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$20.75 - $27.00
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Job Title: Customer Service Liaison, Team Lead
Department: FCM Group 2
Location: Riedman Campus, 100 Kings Highway, Rochester, NY 14610-0757
Hours Per Week: 40
Schedule: Full-Time, Day Shift, Monday -- Friday
SUMMARY
The Customer Service Liaison, Team Lead serves as the primary point of contact between the customer service team and other internal departments, ensuring smooth communication and efficient resolution of customer inquiries. This role combines customer-facing responsibilities with team leadership duties, supporting customer service agency and the Financial Counseling department while maintaining high standards of patient satisfaction and team performance.
Responsibilities:
- Evaluate self-pay and patient billing practices and propose improvements to billing processes and patient communication for both the health system and patients.
- Serve as a liaison between the external customer service agency and internal billing personnel.
- Work directly with patients, either over the phone or in person, to address complex billing concerns.
- Assess billing issues and develop solutions to reduce future escalations, collaborating with Financial Counseling and IT teams as needed.
- Provide system education to the external agency to support effective navigation and research of billing transactions.
- Analyze patterns and recurring issues within patient billing to identify frequent areas of concern.
- Collaborate with medical records, hospital billing, professional billing staff, and clinical department managers to research billing situations and achieve resolutions that are satisfactory for both the patient and the health system.
PREFERRED QUALIFICATIONS:
- Knowledge of healthcare billing arena.
- Experience with Google Sheets or Microsoft Excel.
- Ability to articulate and work with escalated patients in a calm professional manner.
- Ability to remain organized, professional, and focused while managing multiple priorities and deadlines.
- Proven ability to collaborate and communicate professionally with individuals at all levels of the organization, including physicians and senior leadership, using appropriate communication styles.
- Prior experience reviewing and analyzing operational or workflow processes and identifying documented opportunities for improvement.
- Experience in a lead, supervisory, or coordinator role with documented responsibility for overseeing the work of team members.
MINIMUM QUALIFICATIONS:
- Minimum of six (6) years of verifiable professional experience in customer-facing roles, such as Customer Service Representative, Patient Registration Specialist, Medical Biller, Patient Financial Services Representative, or similar positions within a healthcare financial or revenue cycle environment.
REQUIRED LICENSURE / CERTIFICATION SKILLS:
- None
Education:
LICENSES / CERTIFICATIONS:
Physical Requirements:
Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$20.75 - $27.00
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Customer Service Lead Job Roles in New York
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Search Customer Service Lead Jobs in New YorkCustomer Service Lead Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer service leads in New York?
Large employers with established immigration programs are the most consistent sponsors for customer service lead roles in New York. Companies in financial services such as Citibank, JPMorgan Chase, and Goldman Sachs, alongside tech and e-commerce firms like Amazon and Google, and telecom providers like Verizon have filed Labor Condition Applications for customer-facing management roles. Sponsorship is more common at companies with dedicated HR and immigration teams.
Which visa types are most common for customer service lead roles in New York?
The H-1B visa is the most common visa for customer service lead roles when the position qualifies as a specialty occupation, typically requiring a bachelor's degree in business, communications, or a related field. The L-1A is an option for internal company transfers into managerial roles. Canadian and Mexican nationals may qualify for the TN visa under the USMCA if the role meets the professional criteria.
How to find customer service lead visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically for roles where employers have demonstrated visa sponsorship willingness, including customer service lead positions in New York. Rather than sorting through unfiltered postings, you can search directly for sponsored roles in this state and job category. Migrate Mate also provides immigration context alongside listings, which helps you evaluate whether a role is likely to support your visa pathway.
Which cities in New York have the most customer service lead sponsorship jobs?
New York City accounts for the large majority of sponsored customer service lead openings in the state, concentrated in Manhattan and the outer boroughs where financial services, tech, and retail headquarters are located. Buffalo has a smaller but active market tied to regional banks and healthcare systems. Albany sees sponsorship activity primarily through state-adjacent organizations and insurance companies.
Are there any New York-specific considerations for customer service lead visa sponsorship?
New York City's high cost of living means prevailing wage requirements under H-1B rules tend to be higher than in most other U.S. markets, which can affect whether an employer proceeds with sponsorship. New York also has a dense concentration of multinational corporations with internal transfer pipelines, making L-1 visas a realistic route for professionals already employed by a company with a New York office.
What is the prevailing wage for sponsored customer service lead jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.