Customer Service Lead Visa Sponsorship Jobs in Utah
Customer service lead roles in Utah are concentrated in Salt Lake City and Provo, where companies like Pluralsight, Qualtrics, and large healthcare systems maintain sizeable customer operations teams. Employers in Utah's growing tech corridor and financial services sector do sponsor visas for experienced customer service leads, though sponsorship is selective and typically tied to specialized team management experience.
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Get Access To All JobsINTRODUCTION
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Bilingual Team Lead, Customer Service to help grow our company and ensure our mission is achieved!
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are equally important! The supervisor position is crucial to the operational excellence and world-class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.
YOUR DAY-TO-DAY:
- Work a closing shift ending at 7:00 PM or 8:00 PM (based on time zone); some weekend shifts will also be required
- Actively lead and train members of the Customer Service Team to achieve maximum results
- Accurately perform administrative duties in a timely manner
- Document and evaluate department progress to discover new ways to improve or innovate
- Monitor calls and verify accuracy
- Provide team members with constructive feedback
- Performance evaluations, employee praise and discipline
- Address escalated complaints and resolve problems
YOU’LL BRING:
- Minimum of six months internal tenure preferred
- Excellent communication skills, both written and verbal
- Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
- Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike.
- Disciplinary record free of existing infraction(s) preferred
- Bilingual - Spanish speaking required
- AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve
REQUIREMENTS FOR WORK FROM HOME:
- You must be located within a 60-mile radius of Draper, UT
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
INTRODUCTION
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Bilingual Team Lead, Customer Service to help grow our company and ensure our mission is achieved!
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are equally important! The supervisor position is crucial to the operational excellence and world-class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.
YOUR DAY-TO-DAY:
- Work a closing shift ending at 7:00 PM or 8:00 PM (based on time zone); some weekend shifts will also be required
- Actively lead and train members of the Customer Service Team to achieve maximum results
- Accurately perform administrative duties in a timely manner
- Document and evaluate department progress to discover new ways to improve or innovate
- Monitor calls and verify accuracy
- Provide team members with constructive feedback
- Performance evaluations, employee praise and discipline
- Address escalated complaints and resolve problems
YOU’LL BRING:
- Minimum of six months internal tenure preferred
- Excellent communication skills, both written and verbal
- Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
- Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike.
- Disciplinary record free of existing infraction(s) preferred
- Bilingual - Spanish speaking required
- AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve
REQUIREMENTS FOR WORK FROM HOME:
- You must be located within a 60-mile radius of Draper, UT
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Customer Service Lead Job Roles in Utah
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Search Customer Service Lead Jobs in UtahCustomer Service Lead Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for customer service leads?
Technology and SaaS companies in Utah's Wasatch Front, including Qualtrics, Pluralsight, and several fintech firms headquartered in Salt Lake City, have sponsored visas for customer-facing management roles. Large healthcare organizations and business process outsourcing companies also appear in sponsorship records. Sponsorship is more common at mid-size and enterprise employers with established HR and legal infrastructure to manage the process.
What visa types are most common for customer service lead roles in Utah?
The H-1B visa is the most frequently used visa for customer service lead positions in Utah when the role requires a bachelor's degree in a relevant field such as business, communications, or information systems. The L-1A is an option for managers transferring from an overseas office of the same employer. The O-1 visa is rarely applicable unless the applicant has documented extraordinary achievement in their field.
Which cities in Utah have the most customer service lead sponsorship jobs?
Salt Lake City accounts for the largest share of customer service lead sponsorship activity in Utah, given its concentration of corporate headquarters and regional offices. Provo and Orem, which form the core of Silicon Slopes, have a meaningful number of tech-company customer operations teams. Ogden sees some activity through logistics and distribution employers, though at lower volume than the Salt Lake metro area.
How to find customer service lead visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify customer service lead openings in Utah where employers are actively willing to sponsor. Rather than sorting through general job boards, you can use Migrate Mate to focus your search on roles in Utah's tech corridor and healthcare sector where sponsorship for customer operations management has historically been more common.
Are there state-specific factors that affect visa sponsorship for customer service leads in Utah?
Utah's prevailing wage requirements under the H-1B program are determined by the Department of Labor based on the specific occupation and county, so employers in Salt Lake County and Utah County may face different wage thresholds. Utah's strong university pipeline from BYU and the University of Utah produces local talent, which can reduce employer urgency to sponsor internationally, making demonstrated team leadership experience a more important differentiator for sponsored candidates.
What is the prevailing wage for sponsored customer service lead jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.