Customer Care Specialist Jobs in USA with Visa Sponsorship
Customer Care Specialist roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field, such as communications, business, or information systems. Employers with active LCA filing history are your clearest path to sponsorship, and no lottery applies to E-3 visa or TN visa candidates from Australia, Canada, or Mexico.
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Get Access To All JobsMedical Mutual employees must submit their applications through MySource.
Note: The position is remote with an expectation to work onsite in Brooklyn, OH once per quarter.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Dental Customer Care-Claims Specialist I
Job Summary:
Works under direct supervision within the dental claims and customer care department. This blended role handles inbound calls from members, providers, clients, employers, and brokers, while also processing routine dental claims in accordance with established performance expectations, service philosophy, and service level agreements.
Responsibilities:
- Utilizes multiple systems, applications, and reference tools, provides customer services via inbound call queues, while also processing routine dental claims.
- Performs other duties as assigned.
Qualifications
- Associate’s degree in business or healthcare administration, communications or related field.
- Equivalent education and experience directly related to the role may substitute for a degree.
- 1 year customer service and/or claims experience, preferably in a call center in the health or dental insurance industry, or a dental providers office.
- Certified Dental Billing Specialist (CDBS), Certified Dental Coder (CDC), or Certified Dental Assistant (CDA) a plus.
- Basic Microsoft Office skills.
- Basic knowledge of dental benefits, services, terminology, and American Dental Association coding.
- Knowledge of standard customer service best practices and principles.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
Dental Customer Care-Claims Specialist II
Job Summary:
Works under limited supervision within the dental claims and customer care department. This blended role handles inbound calls and written inquiries (multiple channels) from members, providers, clients, employers, and brokers, while also processing routine to moderately complex dental claims in accordance with established performance expectations, service philosophy, and service level agreements.
Responsibilities:
- Utilizes multiple systems, applications, and reference tools, provides customer service via inbound call queues and various channels of written communications (such as email, chat, and portal inquiries) while also processing routine to moderately complex dental claims and adjustments.
- Under the direction of more senior staff, conducts dental claims or inquiry-related research.
- Assists with projects as directed by management.
- Performs other duties as assigned.
Qualifications
- Associate’s degree in business or healthcare administration, communications or related field.
- Equivalent education and experience directly related to the role may substitute for a degree.
- 2 years of experience as a Customer Care/Claims Specialist or equivalent customer service experience, preferably in dental insurance, dental providers office, or the healthcare/health insurance industry.
- Certified Dental Billing Specialist (CDBS), Certified Dental Coder (CDC), or Certified Dental Assistant (CDA) a plus.
- Basic to intermediate Microsoft Office skills.
- Solid knowledge of dental benefits, services, terminology, and American Dental Association coding.
- Knowledge of standard customer services best practices and principles.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
Excellent Benefits and Compensation:
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
About Medical Mutual:
Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Medical Mutual employees must submit their applications through MySource.
Note: The position is remote with an expectation to work onsite in Brooklyn, OH once per quarter.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Dental Customer Care-Claims Specialist I
Job Summary:
Works under direct supervision within the dental claims and customer care department. This blended role handles inbound calls from members, providers, clients, employers, and brokers, while also processing routine dental claims in accordance with established performance expectations, service philosophy, and service level agreements.
Responsibilities:
- Utilizes multiple systems, applications, and reference tools, provides customer services via inbound call queues, while also processing routine dental claims.
- Performs other duties as assigned.
Qualifications
- Associate’s degree in business or healthcare administration, communications or related field.
- Equivalent education and experience directly related to the role may substitute for a degree.
- 1 year customer service and/or claims experience, preferably in a call center in the health or dental insurance industry, or a dental providers office.
- Certified Dental Billing Specialist (CDBS), Certified Dental Coder (CDC), or Certified Dental Assistant (CDA) a plus.
- Basic Microsoft Office skills.
- Basic knowledge of dental benefits, services, terminology, and American Dental Association coding.
- Knowledge of standard customer service best practices and principles.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
Dental Customer Care-Claims Specialist II
Job Summary:
Works under limited supervision within the dental claims and customer care department. This blended role handles inbound calls and written inquiries (multiple channels) from members, providers, clients, employers, and brokers, while also processing routine to moderately complex dental claims in accordance with established performance expectations, service philosophy, and service level agreements.
Responsibilities:
- Utilizes multiple systems, applications, and reference tools, provides customer service via inbound call queues and various channels of written communications (such as email, chat, and portal inquiries) while also processing routine to moderately complex dental claims and adjustments.
- Under the direction of more senior staff, conducts dental claims or inquiry-related research.
- Assists with projects as directed by management.
- Performs other duties as assigned.
Qualifications
- Associate’s degree in business or healthcare administration, communications or related field.
- Equivalent education and experience directly related to the role may substitute for a degree.
- 2 years of experience as a Customer Care/Claims Specialist or equivalent customer service experience, preferably in dental insurance, dental providers office, or the healthcare/health insurance industry.
- Certified Dental Billing Specialist (CDBS), Certified Dental Coder (CDC), or Certified Dental Assistant (CDA) a plus.
- Basic to intermediate Microsoft Office skills.
- Solid knowledge of dental benefits, services, terminology, and American Dental Association coding.
- Knowledge of standard customer services best practices and principles.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
Excellent Benefits and Compensation:
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
About Medical Mutual:
Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all Customer Care Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Care Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Care Specialist
Frame your degree as directly relevant
Customer care roles only qualify as H-1B specialty occupations when your degree field ties directly to the position. Communications, business administration, or information systems degrees are your strongest anchors. Avoid listing a general liberal arts degree without explaining the connection in your resume and cover letter.
Target employers with LCA filing history
Not all customer care teams sponsor visas. Use Migrate Mate to identify employers with verified LCA filing history for this role, so you spend your applications on companies already set up to sponsor rather than educating hiring managers about the process.
Check prevailing wage tiers before accepting an offer
Your employer must pay the DOL prevailing wage for your role and location. Run the OFLC Wage Search using the customer service representative occupation category before you negotiate, so you can confirm any offer clears the Level I or Level II threshold required on the LCA.
Clarify specialty occupation standing early
USCIS scrutinizes customer care roles more closely than engineering or IT positions because the degree requirement is less obvious. Ask your prospective employer to document why a bachelor's degree in a specific field is a minimum requirement for the role, not just preferred, before the LCA is filed.
Australian and Canadian candidates skip the lottery
If you hold Australian citizenship, the E-3 visa has a 10,500 annual cap that has never been exhausted, meaning no lottery and faster timelines than H-1B. Canadian and Mexican nationals can use the TN visa for qualifying business roles. Confirm your occupation appears on the USMCA profession list before applying.
Prepare for PERM if sponsorship leads to a green card
Employers sponsoring customer care specialists for EB-2 or EB-3 green cards must complete PERM labor certification through DOL, which involves advertising the role to U.S. workers first. Country-of-birth backlogs for India and China can stretch timelines significantly, so ask about the employer's PERM experience before accepting.
Frequently Asked Questions
Does a Customer Care Specialist role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the role. USCIS requires that the position normally requires a bachelor's degree in a specific, directly related field as a minimum entry requirement. Customer care roles tied to technical products, healthcare systems, or financial services are more likely to qualify than general call-center positions, because the employer can demonstrate a specific degree field is genuinely necessary.
Which visa types are available to Customer Care Specialists seeking sponsorship?
H-1B is the most common path for most nationalities, subject to an annual cap and selection process. Australian citizens can use the E-3 visa, which has a separate cap and no lottery. Canadian and Mexican nationals may qualify for TN status if the role fits a listed USMCA profession. F-1 students can also work in this role during OPT or STEM OPT if the position relates to their degree field.
What degree do I need for a Customer Care Specialist to get visa sponsorship?
For H-1B or E-3 sponsorship, you need a bachelor's degree or higher in a field the employer can directly connect to the job duties. Business administration, communications, information systems, or a subject-matter field matching the product or industry the team supports all work. A general degree with no clear tie to the role's technical or specialized requirements weakens the specialty occupation argument.
How do I find Customer Care Specialist jobs that offer visa sponsorship?
Browse Migrate Mate to find Customer Care Specialist roles at employers with verified sponsorship history. The platform shows which companies have filed Labor Condition Applications for this type of role, so you can focus your applications on employers already familiar with the sponsorship process rather than those who may be open to it in theory but have never done it.
Can my employer sponsor me for a green card as a Customer Care Specialist?
Yes, through the EB-3 skilled worker category, which requires at least two years of experience and no minimum degree. The employer must complete PERM labor certification through DOL, advertising the role to demonstrate no qualified U.S. worker is available. Processing timelines vary significantly by country of birth, with per-country visa backlogs making wait times much longer for applicants born in India or China.
What is the prevailing wage requirement for sponsored Customer Care Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.