Customer Care Coordinator Jobs in USA with Visa Sponsorship
Customer Care Coordinator roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as communications, business administration, or information systems. Employers file a Labor Condition Application before sponsoring, and the annual H-1B lottery means timing your job search around registration windows matters.
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Get Access To All JobsABOUT ASBURY
Coggin is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for providing exceptional guest experiences? As a Customer Care Coordinator - Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Customer Care Coordinator who will help us redefine the car-buying experience.
Does this sound like you?
Apply now!
Responsibilities
- Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys.
- Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
- Contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving our guests.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Maintains detailed customer contact information for all customers.
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Conducts training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution.
- Maintains a file of the dealership’s customer satisfaction achievements.
BASIC QUALIFICATIONS
- Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required.
- Ability to multi-task in a fast paced environment.
- Advanced computer & phone skills (Internet, MS Outlook) a must.
- Ability to speak multiple languages is always a plus.
- Must be a minimum of eighteen years of age.
- Must pass pre-employment screens (background and drug test).
PAY AND RECOGNITION
- Weekly pay.
- Paid holidays & paid time off.
- Paid training.
- Stock Awards (select management and front-line team member’s eligible!).
INSURANCE / RETIREMENT
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
- Up to 12 weeks paid pregnancy leave (disability leave).
- Paid Parental Leave.
- Health savings.
- Flex spending accounts (tax free).
- Short-term and Long-term disability plans.
- Life Insurance (Whole Life and Term).
- 401k with company match.
LEARNING, TUITION ASSISTANCE AND CAREER DEVELOPMENT
- Digital career path tool to assist with career development.
- Continuous training through Asbury's Internal Learning Management System.
- Professional growth and development opportunities.
ADDITIONAL ADVANTAGES
- Student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Opportunities to join our community service initiatives, which includes paid volunteer hours.
- Aggressive Employee referral program with bonus opportunities.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
ABOUT ASBURY
Coggin is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for providing exceptional guest experiences? As a Customer Care Coordinator - Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Customer Care Coordinator who will help us redefine the car-buying experience.
Does this sound like you?
Apply now!
Responsibilities
- Serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys.
- Works with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
- Contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving our guests.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Maintains detailed customer contact information for all customers.
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Conducts training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution.
- Maintains a file of the dealership’s customer satisfaction achievements.
BASIC QUALIFICATIONS
- Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required.
- Ability to multi-task in a fast paced environment.
- Advanced computer & phone skills (Internet, MS Outlook) a must.
- Ability to speak multiple languages is always a plus.
- Must be a minimum of eighteen years of age.
- Must pass pre-employment screens (background and drug test).
PAY AND RECOGNITION
- Weekly pay.
- Paid holidays & paid time off.
- Paid training.
- Stock Awards (select management and front-line team member’s eligible!).
INSURANCE / RETIREMENT
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
- Up to 12 weeks paid pregnancy leave (disability leave).
- Paid Parental Leave.
- Health savings.
- Flex spending accounts (tax free).
- Short-term and Long-term disability plans.
- Life Insurance (Whole Life and Term).
- 401k with company match.
LEARNING, TUITION ASSISTANCE AND CAREER DEVELOPMENT
- Digital career path tool to assist with career development.
- Continuous training through Asbury's Internal Learning Management System.
- Professional growth and development opportunities.
ADDITIONAL ADVANTAGES
- Student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Opportunities to join our community service initiatives, which includes paid volunteer hours.
- Aggressive Employee referral program with bonus opportunities.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Care Coordinator
Frame your degree for specialty occupation
Customer Care Coordinator roles face more H-1B scrutiny than engineering or IT roles. Document how your degree in communications, business administration, or information systems directly maps to the job duties USCIS will evaluate during adjudication.
Search employers with active LCA filings
Use Migrate Mate to find Customer Care Coordinator employers with verified LCA sponsorship history. Prior LCA filings in this occupation confirm the employer understands the specialty occupation argument and has cleared it with DOL before.
Verify prevailing wage before negotiating offers
Your employer's LCA must certify your wage meets the DOL prevailing wage for your location and role level. Run the OFLC Wage Search for your metro area before you negotiate so you know the floor the employer is legally obligated to meet.
Target mid-size firms in regulated industries
Healthcare networks, financial services firms, and enterprise software companies routinely sponsor Customer Care Coordinators because their roles require industry-specific credentials or systems knowledge that makes the specialty occupation case straightforward.
Get your I-20 or OPT paperwork current before applying
Many Customer Care Coordinator postings move quickly from interview to offer. If you're on F-1 OPT, confirm your EAD expiry date and your STEM OPT eligibility window so you can tell employers exactly how long you're authorized without a new filing.
Clarify PERM timing if the role offers green card sponsorship
Some employers sponsor Customer Care Coordinators for EB-3 green cards through PERM labor certification. Ask explicitly during the offer stage whether the company starts PERM concurrently with H-1B status or only after a minimum tenure period.
Frequently Asked Questions
Does a Customer Care Coordinator role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer structures the position. USCIS requires that the role normally requires at least a bachelor's degree in a directly related field. Customer Care Coordinator roles that involve managing enterprise client accounts, coordinating cross-functional escalations, or working within regulated industries like healthcare or financial services are more defensible than general call center positions. The job description language and the employer's internal job classification both matter during adjudication.
Which visa types realistically cover Customer Care Coordinator jobs?
H-1B is the primary option if the role qualifies as a specialty occupation. F-1 students can work in related roles during OPT or STEM OPT if the position connects to their field of study. TN visa is available to Canadian and Mexican nationals only if the occupation appears on the USMCA profession list, which most Customer Care Coordinator roles do not. EB-3 green card sponsorship through PERM is an option for longer-term candidates with employers willing to invest in the process.
How do I find Customer Care Coordinator employers who already sponsor visas?
Migrate Mate lists employers with verified LCA sponsorship history for this occupation, so you can focus your applications on companies that have already cleared the DOL filing process for similar roles. That prior history signals both willingness and administrative capability to sponsor, which saves you from lengthy conversations with HR teams who have never processed a visa petition.
Will my communications or business degree support an H-1B petition for this role?
A bachelor's degree in communications, business administration, information systems, or a closely related field can support the specialty occupation argument when the job duties directly require that body of knowledge. A generic business degree paired with a job description that lists only soft skills and phone etiquette is harder to defend. The stronger your employer's job posting ties specific technical or analytical duties to your degree field, the more defensible the petition becomes at USCIS.
Can an employer sponsor a Customer Care Coordinator for a green card?
Yes. EB-3 skilled worker sponsorship is available for roles requiring at least two years of experience or a degree, and Customer Care Coordinator positions often qualify. The employer must complete PERM labor certification with DOL first, which involves a supervised recruitment process to demonstrate no qualified U.S. workers were available. For candidates from India or China, the EB-3 priority date backlog can extend the wait significantly even after PERM approval.
What is the prevailing wage requirement for sponsored Customer Care Coordinator jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.