Technical Customer Support Jobs in USA with Visa Sponsorship
Technical customer support roles attract H-1B visa, TN visa, and E-3 visa sponsorship from employers in software, SaaS, and enterprise technology. Most positions require a bachelor's degree in a technical field, and specialty occupation status is achievable when the role involves complex system troubleshooting or product integration work. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
INTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
BASIC QUALIFICATIONS
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
PREFERRED QUALIFICATIONS
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
Physical Requirements
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Get Access To All JobsTips for Finding Technical Customer Support Jobs
Target SaaS and enterprise software employers
Companies like Salesforce, ServiceNow, and Zendesk regularly sponsor technical support engineers on H-1B and TN visas. Their established immigration infrastructure makes the process faster and more predictable than smaller companies without prior sponsorship experience.
Frame your role as a specialty occupation
USCIS requires the position to demand at minimum a bachelor's degree in a specific technical field. Emphasize API troubleshooting, system integration, and SQL or scripting skills in your resume to distinguish your role from general customer service positions.
Canadians and Mexicans should pursue TN status
TN visa classification applies if your degree is in computer science, engineering, or a closely related field. It requires no lottery, no USCIS filing, and can be obtained at the port of entry, making it significantly faster than the H-1B process.
Australians should prioritize E-3 sponsoring employers
The E-3 visa has a 10,500 annual cap that has never been reached. For Australian technical support engineers, this means no lottery competition and faster hiring timelines compared to H-1B applicants from other countries.
Get your employer to document degree requirements explicitly
USCIS denials in technical support often occur when job descriptions say a degree is preferred rather than required. Ask your employer to specify in the offer letter that a bachelor's degree in a technical discipline is a firm requirement for the role.
Browse visa-sponsoring employers on Migrate Mate
Not all technical support employers are willing or equipped to sponsor visas. Migrate Mate filters job listings specifically for roles open to visa sponsorship, saving significant time versus searching through listings that never mention immigration support.
Frequently Asked Questions
Does technical customer support qualify as an H-1B specialty occupation?
It can, but it depends on how the role is defined. USCIS requires that the position normally require a bachelor's degree in a specific technical field. Roles involving API integrations, enterprise software configuration, database troubleshooting, or complex system diagnostics have a strong case. Generalist support roles that accept any degree or no degree at all are more likely to face a Request for Evidence or denial.
What degree do I need to get visa sponsorship in technical customer support?
Most sponsoring employers require a bachelor's degree in computer science, information technology, engineering, or a closely related technical field. If your degree is in an unrelated field but you have substantial technical work experience, some employers will accept three years of relevant experience in lieu of each year of missing education, though this makes the H-1B visa petition harder to defend under specialty occupation criteria.
Which visa is the fastest path to working in technical support in the U.S.?
For Canadians and Mexicans, the TN visa is the fastest option, often approved at the border the same day. Australians can use the E-3 visa, which has no lottery and typically takes two to four weeks for consular processing. For everyone else, the H-1B cap-subject lottery remains the primary path, though cap-exempt employers such as universities and nonprofit research organizations can file H-1B petitions year-round without lottery participation.
How do I find technical customer support jobs that offer visa sponsorship?
Most job listings don't clearly state whether a company will sponsor visas, which makes filtering difficult. Migrate Mate is built specifically for this, showing technical support roles where employers are open to sponsoring H-1B, TN, and E-3 visas. You can browse current openings without having to guess which companies will engage with visa applicants.
Can I switch employers on an H-1B while working in technical customer support?
Yes. H-1B portability allows you to start working for a new employer as soon as they file an H-1B transfer petition on your behalf, without waiting for approval. Your current H-1B approval must have been valid, you must not have been out of status, and the new role must also qualify as a specialty occupation. Your new employer handles the petition, including a new Labor Condition Application.
What is the prevailing wage requirement for sponsored Technical Customer Support jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.