Technical Customer Support Visa Sponsorship Jobs in Georgia
Georgia's technical customer support sector is anchored by Atlanta's dense concentration of tech employers, including NCR Voyix, Global Payments, and Cox Enterprises, alongside a growing SaaS ecosystem in Midtown and Buckhead. International candidates with troubleshooting, ticketing, and technical documentation skills will find active sponsorship hiring across the state.
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Get Access To All JobsJOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
- This is a remote position.
- Qualified candidates must currently live in the East Region area.
- Easy access to major metropolitan airport.
- Must be able to travel up to 90 to 100%.
What You’ll Work On
Provide support to Abbott’s Diagnostic’s Division’s customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
- This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction.
- Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
- Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
- Consider financial and customer implications as part of decision making.
- Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.
- Assist customers with meeting their regulatory and validation requirements.
- Customize onsite customer training to meet specific customer needs.
- Manage the integration process to meet customer expectations and timeline.
- Conduct thorough exit interview to present integration results and ensure customer satisfaction.
- Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.
- Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
- Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
Required Qualifications
- Bachelor’s Degree in Medical Technology.
- 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
- Traveling up Towards 100%.
Preferred Qualifications
- Medical Technician.
- Technical Application Specialist.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is
$61,300.00 – $122,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: United States of America : Remote
WORK SHIFT: Standard
TRAVEL: Yes, 100 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
- This is a remote position.
- Qualified candidates must currently live in the East Region area.
- Easy access to major metropolitan airport.
- Must be able to travel up to 90 to 100%.
What You’ll Work On
Provide support to Abbott’s Diagnostic’s Division’s customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
- This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction.
- Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
- Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
- Consider financial and customer implications as part of decision making.
- Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.
- Assist customers with meeting their regulatory and validation requirements.
- Customize onsite customer training to meet specific customer needs.
- Manage the integration process to meet customer expectations and timeline.
- Conduct thorough exit interview to present integration results and ensure customer satisfaction.
- Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.
- Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
- Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
Required Qualifications
- Bachelor’s Degree in Medical Technology.
- 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
- Traveling up Towards 100%.
Preferred Qualifications
- Medical Technician.
- Technical Application Specialist.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is
$61,300.00 – $122,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: United States of America : Remote
WORK SHIFT: Standard
TRAVEL: Yes, 100 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Technical Customer Support Job Roles in Georgia
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Search Technical Customer Support Jobs in GeorgiaTechnical Customer Support Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for technical customer support roles?
Several large Georgia-based technology and fintech employers have consistent track records of H-1B visa sponsorship for technical support positions. NCR Voyix, Global Payments, Cox Enterprises, and Fiserv are among the most active in the Atlanta metro. Larger enterprise software firms with Georgia offices, including Salesforce and IBM, also sponsor technical customer support professionals with specialized product knowledge.
Which visa types are most common for technical customer support jobs in Georgia?
The H-1B is the most common visa category for technical customer support roles in Georgia, provided the position qualifies as a specialty occupation requiring a bachelor's degree or equivalent in a related technical field. Candidates from Australia may use the E-3 visa, Canadian and Mexican nationals may qualify under the TN visa category for qualifying roles, and some employers also support O-1 visas for candidates with demonstrated expertise.
Which cities in Georgia have the most technical customer support visa sponsorship jobs?
Atlanta concentrates the vast majority of technical customer support sponsorship opportunities in Georgia, particularly in the Midtown, Buckhead, and Perimeter Center corridors where fintech, SaaS, and enterprise software companies cluster. Alpharetta, known locally as a technology hub, also hosts a significant number of enterprise IT and software firms that hire for technical support roles. Savannah and Augusta have smaller but growing technology employer bases.
How to find technical customer support visa sponsorship jobs in Georgia?
Migrate Mate is built specifically for international candidates seeking visa-sponsored roles and filters technical customer support jobs in Georgia by sponsorship history. Rather than sorting through postings that may not lead to sponsorship, Migrate Mate surfaces employers in Georgia with documented H-1B and other visa sponsorship activity for technical support functions, saving significant research time for candidates on tight immigration timelines.
Are there state-specific factors that affect sponsorship for technical customer support roles in Georgia?
Georgia's designation as a major fintech and technology hub means many technical customer support roles carry product-specific or enterprise software requirements that help qualify positions as specialty occupations under H-1B standards. Georgia Tech's large international graduate pipeline also means Atlanta employers are experienced with sponsorship processes. The Department of Labor prevailing wage requirement applies to all H-1B positions regardless of state, so sponsoring employers must certify a wage meeting the applicable wage level for the role and location.
What is the prevailing wage for sponsored technical customer support jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.