Customer Success Specialist Jobs in USA with Visa Sponsorship
Customer Success Specialists at major tech companies like Salesforce, HubSpot, and Zendesk commonly receive H-1B visa sponsorship. The role typically qualifies as a specialty occupation when it requires data analysis skills and a business, marketing, or communications degree. Companies value retention-focused roles for long-term workforce planning. For detailed occupation requirements, see the O*NET profile.
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This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
At AWS, Security has always been “job zero”, meaning security is not just the top priority—it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
Key job responsibilities
Technical expertise:
- Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
- Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
- Experience with DevSecOps practices and tools
Strategic customer engagement:
- Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
- Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
- Develop and scale customer success programs through respective Security domain teams and partner success team
- Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 10+ years of senior customer facing role experience
- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Experience working with current technologies (especially cloud)
- 7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices
PREFERRED QUALIFICATIONS
- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience driving security programs across large diverse organizations
- Experience driving business value realization at enterprise scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
DESCRIPTION
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
At AWS, Security has always been “job zero”, meaning security is not just the top priority—it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
Key job responsibilities
Technical expertise:
- Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
- Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
- Experience with DevSecOps practices and tools
Strategic customer engagement:
- Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
- Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
- Develop and scale customer success programs through respective Security domain teams and partner success team
- Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 10+ years of senior customer facing role experience
- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Experience working with current technologies (especially cloud)
- 7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices
PREFERRED QUALIFICATIONS
- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience driving security programs across large diverse organizations
- Experience driving business value realization at enterprise scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
How to Get Visa Sponsorship as a Customer Success Specialist
Target SaaS companies with enterprise clients
Software companies with large enterprise customers need customer success specialists to prevent churn. These organizations regularly sponsor visas because client retention directly impacts revenue and requires specialized relationship management skills.
Emphasize data analysis and technical skills
Highlight experience with customer analytics platforms, SQL queries, or CRM data analysis. Technical customer success roles that require interpreting usage metrics and identifying expansion opportunities strengthen H-1B specialty occupation arguments.
Focus on account expansion and revenue growth
Frame your role around driving revenue through existing accounts rather than basic customer support. Employers can more easily justify visa sponsorship when the position directly contributes to business growth and requires strategic thinking.
Look for companies with existing H-1B programs
Search H-1B disclosure data for companies that have sponsored customer success roles previously. Organizations like Slack, Atlassian, and ServiceNow have established sponsorship patterns for customer-facing business roles requiring analytical skills.
Consider customer success operations roles
Customer Success Operations positions often involve process optimization, data modeling, and systems integration. These technical aspects make the specialty occupation requirement easier to demonstrate compared to traditional customer support roles.
Build relationships during visa cap season
Network with hiring managers between October and March when companies plan H-1B filings. Customer success teams often have predictable hiring cycles aligned with product launches and customer onboarding seasons that coincide with visa timelines.
Customer Success Specialist jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Do Customer Success Specialists qualify for H-1B visa sponsorship?
Yes, when the role requires specialized knowledge and a relevant degree. Customer Success Specialists at tech companies typically qualify if the position involves data analysis, account strategy, or technical product expertise. The role must demonstrate complexity beyond basic customer service to meet specialty occupation requirements.
What degree do I need for Customer Success Specialist H-1B sponsorship?
A bachelor's degree in business, marketing, communications, psychology, or a related field typically satisfies the requirement. Some technical customer success roles may accept computer science or data analytics degrees. The degree field should logically connect to the analytical and relationship management aspects of the position.
Which companies sponsor H-1B visas for Customer Success roles?
Major SaaS companies including Salesforce, HubSpot, Zendesk, Slack, and ServiceNow have sponsored H-1B visas for customer success positions. Enterprise software companies and tech firms with subscription business models are most likely to sponsor these roles due to their strategic importance in revenue retention.
Can Customer Success Specialists get O-1 visas instead of H-1B?
O-1 visas are rare for Customer Success roles unless you have extraordinary achievements in the field. Most customer success professionals pursue H-1B sponsorship. You might qualify for O-1 if you've published influential content about customer success methodology, spoken at major industry conferences, or led revolutionary retention strategies at scale.
Do Customer Success Manager and Specialist roles have different sponsorship rates?
Customer Success Manager positions typically have higher sponsorship rates due to their strategic nature and higher degree requirements. Manager roles often involve team leadership, revenue responsibility, and cross-functional coordination, making the specialty occupation case stronger. Specialist roles can still qualify but may require more detailed justification of analytical responsibilities.
What is the prevailing wage requirement for sponsored Customer Success Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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