Customer Success Specialist Jobs in USA with Visa Sponsorship
Customer Success Specialists at major tech companies like Salesforce, HubSpot, and Zendesk commonly receive H-1B visa sponsorship. The role typically qualifies as a specialty occupation when it requires data analysis skills and a business, marketing, or communications degree. Companies value retention-focused roles for long-term workforce planning. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.
Who should apply? If you have worked in specialty pharmacy as a clinical nurse, implementation manager, pharmacist, pharmacy technician, or a supporting role for operations and looking for a unique opportunity to use your skills in a different direction than direct support, then apply and find out if this role is a good fit for you.
This is a fully remote position
ROLE AND RESPONSIBILITIES
As a full time, exempt Specialty Pharmacy SaaS, Senior Customer Success Specialist you will be an individual contributor in the Customer Success / Support organization responsible for building solid relationships with an assigned portfolio of key and/or strategic TherigySTM clients. This role serves as advocate for all Therigy clients, with a focus on Health System and Independent Specialty Pharmacy clients. The purpose of this role is to up-sell appropriate services to pharmacies, renewal of existing contracts, retention of customers and help clients maximize the value of their TherigySTM software solution through proactive account management and solid client relationships based on accountability and trust.
Primary Responsibilities:
- Managing specialty accounts that have a more advanced and/or complex operations model. You must be able to bring your experience in specialty pharmacy to recognize opportunities to enhance our client's operational efficiency and provide guidance on best practices
- Increase overall financial portfolio of customers through increased use of products and growth
- Own strategy and value delivery for multiple customers and develop a long-term vision to drive ongoing value, product adoption, account renewals, and expansion
- Manage relationships with executive sponsors and key stakeholders within our client accounts in addition to operational points of contact to identify and support strategic customer goals
- Ensure customer satisfaction through proactive outreach and responsiveness to client needs and professional communications as validated by customer satisfaction surveys
- Establish client risk management criteria and develop custom analytical reports
- Act as a liaison between customers and internal teams to incorporate customer input and feedback into the ongoing evolution of existing and new products and services
- Elevate the customer's voice to TherigySTM product team and support Product Roadmap and impact to the industry
- Partner cross-functionally with Sales, Implementation, Product, and Clinical
- Deliver tailored product training to new and upsell products and features
- Support company growth objectives by identifying, positioning, and coordinating up-sell or expansion opportunities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- Bachelor's degree in Business, Health Science or related clinical discipline. Education requirements may be satisfied with equivalent specialty pharmacy experience
- 2+ years of experience either as an operational user of patient therapy management software within a specialty pharmacy, preferably health system specialty pharmacy, or as an account manager of a software platform used within a specialty pharmacy such a dispensing or EHR system. Software experience can be satisfied by Specialty Pharmacy Operational experience
- Ability and willingness to travel up to 25% of the time as needed
PREFERRED QUALIFICATIONS
- Project Management Experience. Certification preferred
- Experience supporting customer renewals or ongoing account lifecycle activities in a SaaS or healthcare technology environment. Exceptional verbal and written communication skills
- Proven experience independently leading initiatives that align complex solutions to customer or organizational needs at departmental and/or executive levels
- Working knowledge of data analytics/reporting needs of a specialty pharmacy (pharma/payor reporting)
- Proven ability to organize and lead effective meetings, internally and with clients; able to organize and document issues and actions in an easy-to-understand manner
- Proven ability to quickly grasp complex technical and business concepts and express them in clear language
- Demonstrated organizational and prioritization skills, with the ability to manage multiple concurrent initiatives and adapt to changing client needs
- Demonstrated solid collaboration skills; able to work effectively with other functional areas
COMPENSATION
- Salary Range: $72,800 to $130,000 annually based on full-time employment
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
INTRODUCTION
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.
Who should apply? If you have worked in specialty pharmacy as a clinical nurse, implementation manager, pharmacist, pharmacy technician, or a supporting role for operations and looking for a unique opportunity to use your skills in a different direction than direct support, then apply and find out if this role is a good fit for you.
This is a fully remote position
ROLE AND RESPONSIBILITIES
As a full time, exempt Specialty Pharmacy SaaS, Senior Customer Success Specialist you will be an individual contributor in the Customer Success / Support organization responsible for building solid relationships with an assigned portfolio of key and/or strategic TherigySTM clients. This role serves as advocate for all Therigy clients, with a focus on Health System and Independent Specialty Pharmacy clients. The purpose of this role is to up-sell appropriate services to pharmacies, renewal of existing contracts, retention of customers and help clients maximize the value of their TherigySTM software solution through proactive account management and solid client relationships based on accountability and trust.
Primary Responsibilities:
- Managing specialty accounts that have a more advanced and/or complex operations model. You must be able to bring your experience in specialty pharmacy to recognize opportunities to enhance our client's operational efficiency and provide guidance on best practices
- Increase overall financial portfolio of customers through increased use of products and growth
- Own strategy and value delivery for multiple customers and develop a long-term vision to drive ongoing value, product adoption, account renewals, and expansion
- Manage relationships with executive sponsors and key stakeholders within our client accounts in addition to operational points of contact to identify and support strategic customer goals
- Ensure customer satisfaction through proactive outreach and responsiveness to client needs and professional communications as validated by customer satisfaction surveys
- Establish client risk management criteria and develop custom analytical reports
- Act as a liaison between customers and internal teams to incorporate customer input and feedback into the ongoing evolution of existing and new products and services
- Elevate the customer's voice to TherigySTM product team and support Product Roadmap and impact to the industry
- Partner cross-functionally with Sales, Implementation, Product, and Clinical
- Deliver tailored product training to new and upsell products and features
- Support company growth objectives by identifying, positioning, and coordinating up-sell or expansion opportunities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- Bachelor's degree in Business, Health Science or related clinical discipline. Education requirements may be satisfied with equivalent specialty pharmacy experience
- 2+ years of experience either as an operational user of patient therapy management software within a specialty pharmacy, preferably health system specialty pharmacy, or as an account manager of a software platform used within a specialty pharmacy such a dispensing or EHR system. Software experience can be satisfied by Specialty Pharmacy Operational experience
- Ability and willingness to travel up to 25% of the time as needed
PREFERRED QUALIFICATIONS
- Project Management Experience. Certification preferred
- Experience supporting customer renewals or ongoing account lifecycle activities in a SaaS or healthcare technology environment. Exceptional verbal and written communication skills
- Proven experience independently leading initiatives that align complex solutions to customer or organizational needs at departmental and/or executive levels
- Working knowledge of data analytics/reporting needs of a specialty pharmacy (pharma/payor reporting)
- Proven ability to organize and lead effective meetings, internally and with clients; able to organize and document issues and actions in an easy-to-understand manner
- Proven ability to quickly grasp complex technical and business concepts and express them in clear language
- Demonstrated organizational and prioritization skills, with the ability to manage multiple concurrent initiatives and adapt to changing client needs
- Demonstrated solid collaboration skills; able to work effectively with other functional areas
COMPENSATION
- Salary Range: $72,800 to $130,000 annually based on full-time employment
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
See all 1,229+ Customer Success Specialist jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Specialist
Target SaaS companies with enterprise clients
Software companies with large enterprise customers need customer success specialists to prevent churn. These organizations regularly sponsor visas because client retention directly impacts revenue and requires specialized relationship management skills.
Emphasize data analysis and technical skills
Highlight experience with customer analytics platforms, SQL queries, or CRM data analysis. Technical customer success roles that require interpreting usage metrics and identifying expansion opportunities strengthen H-1B specialty occupation arguments.
Focus on account expansion and revenue growth
Frame your role around driving revenue through existing accounts rather than basic customer support. Employers can more easily justify visa sponsorship when the position directly contributes to business growth and requires strategic thinking.
Look for companies with existing H-1B programs
Search H-1B disclosure data for companies that have sponsored customer success roles previously. Organizations like Slack, Atlassian, and ServiceNow have established sponsorship patterns for customer-facing business roles requiring analytical skills.
Consider customer success operations roles
Customer Success Operations positions often involve process optimization, data modeling, and systems integration. These technical aspects make the specialty occupation requirement easier to demonstrate compared to traditional customer support roles.
Build relationships during visa cap season
Network with hiring managers between October and March when companies plan H-1B filings. Customer success teams often have predictable hiring cycles aligned with product launches and customer onboarding seasons that coincide with visa timelines.
Customer Success Specialist jobs are hiring across the US. Find yours.
Find Customer Success Specialist JobsFrequently Asked Questions
Do Customer Success Specialists qualify for H-1B visa sponsorship?
Yes, when the role requires specialized knowledge and a relevant degree. Customer Success Specialists at tech companies typically qualify if the position involves data analysis, account strategy, or technical product expertise. The role must demonstrate complexity beyond basic customer service to meet specialty occupation requirements.
What degree do I need for Customer Success Specialist H-1B sponsorship?
A bachelor's degree in business, marketing, communications, psychology, or a related field typically satisfies the requirement. Some technical customer success roles may accept computer science or data analytics degrees. The degree field should logically connect to the analytical and relationship management aspects of the position.
Which companies sponsor H-1B visas for Customer Success roles?
Major SaaS companies including Salesforce, HubSpot, Zendesk, Slack, and ServiceNow have sponsored H-1B visas for customer success positions. Enterprise software companies and tech firms with subscription business models are most likely to sponsor these roles due to their strategic importance in revenue retention.
Can Customer Success Specialists get O-1 visas instead of H-1B?
O-1 visas are rare for Customer Success roles unless you have extraordinary achievements in the field. Most customer success professionals pursue H-1B sponsorship. You might qualify for O-1 if you've published influential content about customer success methodology, spoken at major industry conferences, or led revolutionary retention strategies at scale.
Do Customer Success Manager and Specialist roles have different sponsorship rates?
Customer Success Manager positions typically have higher sponsorship rates due to their strategic nature and higher degree requirements. Manager roles often involve team leadership, revenue responsibility, and cross-functional coordination, making the specialty occupation case stronger. Specialist roles can still qualify but may require more detailed justification of analytical responsibilities.
What is the prevailing wage requirement for sponsored Customer Success Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
How to find Customer Success Specialist jobs with visa sponsorship?
To find Customer Success Specialist jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus your search on SaaS companies, tech startups, and enterprise software firms that frequently hire Customer Success roles and sponsor H-1B, L-1, or other work visas. These companies often need multilingual professionals to support their global customer base.
See which Customer Success Specialist employers are hiring and sponsoring visas right now.
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