Customer Success Specialist Visa Sponsorship Jobs in New York
New York is one of the most active markets for customer success specialist roles, with major employers spanning fintech, SaaS, media, and enterprise software concentrated in Manhattan, Brooklyn, and Long Island City. Companies like Salesforce, Bloomberg, and numerous Series B-stage startups regularly sponsor H-1B visa and other work visas for qualified candidates in this field.
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Get Access To All JobsINTRODUCTION
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
ROLE AND RESPONSIBILITIES:
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
BASIC QUALIFICATIONS:
- Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
PREFERRED QUALIFICATIONS:
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
COMPENSATION
- Min salary: 114,525
- Max salary: 190,875
- Min Salary - NEW: 114,525
- Max Salary - NEW: 190,875
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
INTRODUCTION
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
ROLE AND RESPONSIBILITIES:
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
BASIC QUALIFICATIONS:
- Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
PREFERRED QUALIFICATIONS:
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
COMPENSATION
- Min salary: 114,525
- Max salary: 190,875
- Min Salary - NEW: 114,525
- Max Salary - NEW: 190,875
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Customer Success Specialist Job Roles in New York
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Search Customer Success Specialist Jobs in New YorkCustomer Success Specialist Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success specialists in New York?
Large technology and SaaS companies with established New York offices are the most consistent sponsors, including Salesforce, Oracle, SAP, and HubSpot. Enterprise software firms, fintech companies such as Stripe and Brex, and media technology platforms also file H-1B petitions for customer success roles. Startups with Series B funding and above occasionally sponsor as well, though their track record varies by company size and internal HR capacity.
Which visa types are most common for customer success specialist roles in New York?
The H-1B is the most common visa category for customer success specialist positions in New York, provided the role is structured as a specialty occupation requiring a relevant bachelor's degree or higher. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals can explore the TN visa under the USMCA. L-1B intracompany transferees with specialized knowledge also appear in this field at multinational employers.
How to find customer success specialist visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship willingness, making it straightforward to identify customer success specialist openings in New York where employers have an active sponsorship track record. Rather than sorting through general job boards where sponsorship status is unclear, Migrate Mate surfaces roles from companies that have historically filed work visa petitions, saving significant time for international candidates targeting the New York market.
Which cities in New York have the most customer success specialist sponsorship jobs?
Manhattan accounts for the largest concentration, particularly in Midtown and the Flatiron District where SaaS and enterprise technology companies cluster. Brooklyn's tech corridor around DUMBO and Williamsburg has grown steadily as a secondary hub. Long Island City in Queens hosts several mid-sized technology firms. Outside New York City, Buffalo and Rochester have smaller but emerging technology scenes, though sponsorship volume there is considerably lower than in the metro area.
Are there any New York-specific considerations for customer success specialists seeking visa sponsorship?
New York employers filing H-1B Labor Condition Applications must meet the Department of Labor's prevailing wage requirements for the specific metropolitan area, which reflect New York City's higher cost of living and tend to be among the highest in the country. Customer success roles at financial services firms may also require FINRA licensing depending on the product, which can add complexity to the hiring timeline. New York's dense university network, including Columbia and NYU, creates a competitive candidate pool that employers draw from heavily.
What is the prevailing wage for sponsored customer success specialist jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.