Customer Success Specialist Visa Sponsorship Jobs in Florida
Florida's customer success specialist market spans Miami's fintech and e-commerce companies, Tampa's growing SaaS corridor, and Orlando's tech and hospitality-adjacent software firms. Employers including Kaseya, Ultimate Kronos Group, and Chewy have sponsored international hires in customer-facing roles, making Florida a realistic destination for skilled candidates seeking visa sponsorship.
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Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
About us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
Customer Success Specialist Job Roles in Florida
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Search Customer Success Specialist Jobs in FloridaCustomer Success Specialist Jobs in Florida: Frequently Asked Questions
Which companies in Florida sponsor visas for customer success specialists?
Florida-based tech and SaaS companies are the most consistent sponsors for customer success roles. Kaseya in Miami, Ultimate Kronos Group (UKG) in Weston, and Chewy in Dania Beach have all sponsored H-1B visa workers in customer success and account management functions. Enterprise software and cloud services firms operating out of Tampa and Miami are also active sponsors, particularly for roles requiring technical product knowledge.
What visa types are most common for customer success specialist roles in Florida?
The H-1B is the most common visa for customer success specialists in Florida, particularly for roles tied to SaaS platforms, data analytics tools, or technical products where a bachelor's degree in a relevant field is a genuine requirement. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals can explore TN visa status under the USMCA if the role aligns with a qualifying professional category.
Which cities in Florida have the most customer success specialist visa sponsorship jobs?
Miami leads Florida for customer success sponsorship activity, driven by its concentration of fintech, e-commerce, and Latin American market-focused tech companies. Tampa is a growing hub, with SaaS and cybersecurity companies increasingly based there. Orlando sees demand from hospitality technology and simulation software firms. Fort Lauderdale and Weston also have notable clusters due to established enterprise software headquarters in Broward County.
How to find customer success specialist visa sponsorship jobs in Florida?
Migrate Mate is built specifically for international candidates seeking visa sponsorship, making it a practical starting point for customer success specialist roles in Florida. You can filter by state and role type to surface employers with a documented history of sponsoring international hires. Because customer success roles vary widely in technical requirements, reviewing each listing's degree and experience expectations helps confirm whether your background supports an H-1B specialty occupation filing.
Are there any Florida-specific considerations for customer success specialists pursuing visa sponsorship?
Florida's lack of state income tax is a frequently cited advantage, but the more relevant consideration for sponsorship candidates is whether the role meets the H-1B specialty occupation standard. Customer success positions at enterprise SaaS companies tend to qualify more reliably than generalist account roles. Florida also has several universities, including the University of Florida and University of Miami, that feed talent pipelines into local tech firms, which some employers factor into their hiring and sponsorship infrastructure.
What is the prevailing wage for sponsored customer success specialist jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.