Customer Success Engineer Jobs in USA with Visa Sponsorship
Customer Success Engineer roles sit at the intersection of technical expertise and client relationship management, making them strong candidates for H-1B visa and E-3 visa sponsorship. Most employers require a bachelor's degree in computer science, engineering, or a related technical field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Director of Recruitment, Enrollment, and Student Success
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Portland, ME
Description
Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine (UNE CDM) is seeking a Director of Recruitment, Enrollment, and Student Success to join our team.
The Director of Recruitment, Enrollment, and Student Success is responsible for overseeing all aspects of attracting, enrolling, and supporting students throughout their academic journey. The Director works collaboratively with the college's leadership including Assistant/Associate Deans, Department Chairs, and Assistant/Associate Directors as well as University colleagues.
Responsibilities include developing key relationships and liaising with a variety of institutional student support service areas and other internal and external stakeholders to collaboratively support program development and implement strategic initiatives.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
+ UNE tuition waiver for employees, spouses, and domestic partners.
+ UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview.
Responsibilities
Reporting to the Associate Dean of Student Affairs and Alumni Relations, the Director develops and implements comprehensive enrollment, recruitment, and student success plans and supports the academic mission of the CDM as follows:
Recruitment and Enrollment
Manages the admissions process for predoctoral and Advanced Standing Track candidates and serves as the liaison with the Office Graduate Admissions.
Oversees the development of enrollment pipeline programs to attract and expand the pool of qualified dental applicants.
* Manages recruitment initiatives to yield competitive, diverse candidates, in line with the College's mission.
Student Success and Retention
Implements strategies to support student retention, academic progress, and overall well-being.
Leads the Student Success Team initiative, which involves implementing early intervention strategies.
* Manages the academic advising framework and serves as the liaison with the University Student Academic Success Center.
Administrative
Serves on the CDM Leadership Council and other committees as assigned.
Travels to attend seminars, conferences, admissions and recruiting events, in-service training and professional staff or committee meetings as required. Estimated travel is 10-15% of the year.
Assists in orienting new faculty and professional staff to the college's student success initiatives and admissions processes.
Supports preparations for accreditation site visits and assists with tracking compliance with accreditation standards on an ongoing basis.
Networks with other professional staff, admissions directors, dental schools, and organizations to share and gain knowledge that would help improve the program.
Maintains regular attendance, reliability, and availability to students.
* Supervises the CDM Recruitment and Enrollment Coordinator.
Strategic
Monitors and evaluates programmatic and operational effectiveness of the student recruitment, enrollment, and success initiatives and works collaboratively with college administration and university departments to effect changes required for improvement.
Supports development of strategic pre-dental program relationships to enhance the quality of applications from institutions in northern New England.
Engages in a process of continuous quality improvement and data analyses that provide guidance for short and long-term programmatic goals that result in the achievement of measurable outcomes.
Participates in special projects and other activities as assigned.
Qualifications
Master's degree in a related discipline, such as education, psychology, administration, etc. Relevant experience in an academic administrative setting preferred, and/or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
10+ years of experience in higher education working with graduate and/or professional students.
Prior experience in a leadership role.
Strong, comprehensive understanding of academic administration in graduate and/or professional education.
Experience and knowledge of academic and student affairs workflows, including student recruitment, admissions, and support.
Ability to effectively represent the school and build relationships with both internal and external stakeholders.
Exceptional oral, written, and interpersonal communication skills to deal effectively with a wide range of individuals and groups within the University community and outside the University.
Experience advising students on complex and confidential matters.
Strong critical thinking skills and the ability to manage multiple projects and priorities.
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment.
Demonstrated commitment to contributing to and advocating for a humanistic learning environment.
Familiarity with the unique needs of non-traditional adult learners and professional students.
Proven program planning, organizational, administrative, and supervisory skills.
Proficiency in Microsoft Word, Excel, PowerPoint, Brightspace (or similar LMS), and Google Suite.
Willingness and ability to travel as necessary, including significant periods during recruitment season; valid driver's license required.
* Ability to work evenings and weekends as needed.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS1000P
Close Date
Open Until Filled
To apply, visit https://une.peopleadmin.com/postings/26901
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Engineer
Frame your role as a specialty occupation
Customer Success Engineers need to emphasize the technical depth of their work during sponsorship. Highlight software integration, API troubleshooting, and systems architecture responsibilities that require a specific bachelor's degree, not general business or communication skills.
Target companies with established H-1B filing history
Enterprise SaaS companies like Salesforce, Workday, and ServiceNow file H-1B petitions for Customer Success Engineers regularly. Prioritizing employers with a documented sponsorship track record significantly reduces the risk of a first-time sponsor backing out mid-process.
Clarify degree relevance before applying
USCIS scrutinizes Customer Success Engineer roles more than pure engineering roles. A computer science or information systems degree strengthens your case considerably. Degrees in unrelated fields may require a credentials evaluation to establish equivalency for specialty occupation purposes.
Raise sponsorship in the second interview, not the first
Bringing up visa sponsorship too early can cause employers to screen you out before evaluating your technical skills. Wait until there is clear mutual interest, typically after a technical screen or second conversation, before discussing H-1B or E-3 visa requirements.
Use your technical skills to lead every conversation
Customer Success Engineers who can demonstrate hands-on expertise with APIs, data pipelines, or enterprise software implementations make the sponsorship conversation easier. Employers who see clear technical value are far more willing to navigate the visa process with you.
Browse Migrate Mate for roles open to visa sponsorship
Not every Customer Success Engineer listing accepts visa sponsorship, and filtering manually is time-consuming. Migrate Mate surfaces roles specifically open to international candidates, saving you from applying to positions where sponsorship was never an option.
Frequently Asked Questions
Does a Customer Success Engineer role qualify as a specialty occupation for H-1B purposes?
It can, but it requires careful documentation. USCIS expects the role to require a specific bachelor's degree in a technical field like computer science, software engineering, or information systems. Roles that blend account management with light technical support face higher scrutiny than those centered on implementation, integrations, or systems architecture. A strong job description and degree match significantly improve approval odds.
What degree do I need to get H-1B sponsorship as a Customer Success Engineer?
A bachelor's degree in computer science, information systems, electrical engineering, or a closely related technical field is the strongest foundation. Degrees in business, communications, or non-technical fields make it harder to establish specialty occupation status, even if you have years of relevant experience. Some employers will support a credential evaluation if your degree is from outside the U.S. or is in a borderline field.
How likely is it that a company will sponsor a Customer Success Engineer on an H-1B?
Mid-size to large SaaS and enterprise technology companies sponsor Customer Success Engineers on H-1B visas with reasonable frequency, particularly when the role involves deep technical implementation work. Smaller startups are less predictable, as the cost and administrative burden of sponsorship can be a barrier. Your odds improve substantially when you target companies that already have a pattern of H-1B filings in this job category.
Can I find Customer Success Engineer jobs that are open to visa sponsorship without applying blindly?
Yes. Migrate Mate is built specifically for this, listing Customer Success Engineer roles where employers have indicated openness to sponsoring international candidates. Applying through a platform focused on visa-friendly employers saves significant time and avoids the frustration of progressing through multiple interview rounds only to discover sponsorship was never on the table.
If I'm on OPT, can I work as a Customer Success Engineer while waiting for H-1B sponsorship?
Yes, provided your degree field is reasonably connected to the role. STEM OPT extensions, available to graduates in fields like computer science or information systems, give you up to three years of work authorization, which covers multiple H-1B lottery cycles. Your employer must be registered in E-Verify to support STEM OPT, so confirm that early in the process.
What is the prevailing wage requirement for sponsored Customer Success Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.