Guest Services Agent Jobs in USA with Visa Sponsorship
Guest Services Agent positions at hotels and hospitality companies can qualify for H-1B visa and other work visa sponsorship when they require specialized knowledge in hospitality management, guest relations, or tourism. Most sponsoring employers seek candidates with bachelor's degrees in hospitality management, business administration, or related fields. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.
ROLE AND RESPONSIBILITIES
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
CLASSIFICATION Full-Time
SHIFT Various including overnights– must be available to weekdays, weekends, and holidays.
PAY RATE The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location.
BASIC QUALIFICATIONS
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
THE BENEFITS
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment.
LI-CS2
INTRODUCTION
Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.
ROLE AND RESPONSIBILITIES
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
CLASSIFICATION Full-Time
SHIFT Various including overnights– must be available to weekdays, weekends, and holidays.
PAY RATE The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location.
BASIC QUALIFICATIONS
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
THE BENEFITS
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment.
LI-CS2
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Get Access To All JobsTips for Finding Guest Services Agent Jobs
Target luxury hotels and resort chains
High-end hospitality brands like Four Seasons, Ritz-Carlton, and Marriott are more likely to sponsor visas for guest services roles requiring specialized hospitality management knowledge and multilingual capabilities.
Highlight specialized hospitality training
Emphasize formal education in hospitality management, hotel operations, or tourism. Certifications from industry organizations like AHLA (American Hotel & Lodging Association) strengthen your specialty occupation case.
Emphasize multilingual guest relations skills
Hotels serving international clientele often need agents fluent in multiple languages. Document your language certifications and experience managing culturally diverse guest interactions to demonstrate specialized knowledge.
Focus on premium guest experience roles
Concierge services, VIP guest relations, and luxury hospitality coordination require specialized skills. These positions are more likely to meet H-1B specialty occupation requirements than basic front desk work.
Consider resort and destination management companies
Companies managing vacation resorts, ski lodges, and tourist destinations often need specialized guest services staff familiar with activity coordination, local attractions, and hospitality operations management.
Apply through hotel management training programs
Major hotel chains offer management trainee programs that lead to specialized guest services roles. These structured programs demonstrate the specialized nature of the position for visa purposes.
Guest Services Agent jobs are hiring across the US. Find yours.
Find Guest Services Agent JobsFrequently Asked Questions
Do Guest Services Agent positions qualify for H-1B sponsorship?
Yes, Guest Services Agent positions can qualify for H-1B sponsorship when they require specialized knowledge in hospitality management, guest relations, or tourism operations. The role must require a bachelor's degree in hospitality, business, or related field. Basic front desk positions typically don't qualify, but specialized guest services roles at luxury hotels or resorts often do.
What degree do I need for visa sponsorship as a Guest Services Agent?
Most sponsors require a bachelor's degree in hospitality management, business administration, tourism, communications, or related field. The degree requirement must align with the job's specialized duties. Some employers accept relevant work experience combined with hospitality certifications, but a degree significantly strengthens the visa petition.
Which types of hotels sponsor Guest Services Agent visas?
Luxury hotel chains, international resort companies, and premium hospitality brands are most likely to sponsor visas. Four Seasons, Ritz-Carlton, Marriott International, and Hilton frequently sponsor for specialized guest services roles. Boutique luxury hotels and destination resorts also sponsor when roles require specialized hospitality knowledge.
How competitive is H-1B sponsorship for hospitality roles?
H-1B approval rates for hospitality roles vary significantly based on job complexity and employer documentation. Specialized guest services positions at luxury properties have higher approval rates than basic front desk roles. USCIS scrutinizes whether the position truly requires specialized knowledge versus general hospitality training.
Can I transfer my H-1B to a different Guest Services Agent role?
Yes, you can transfer your H-1B to another Guest Services Agent position, but the new employer must file an H-1B transfer petition. The new role must also meet specialty occupation requirements. You can start working for the new employer once they file the transfer petition, even before approval.
How to find Guest Services Agent jobs with visa sponsorship?
To find Guest Services Agent positions with visa sponsorship, use Migrate Mate, which specializes in visa-sponsored job opportunities. Focus on hospitality companies, hotels, resorts, and cruise lines that frequently sponsor H-1B, J-1, or other work visas for customer service roles. These employers often need multilingual agents and are experienced with sponsorship processes for international candidates.
What is the prevailing wage requirement for sponsored Guest Services Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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