Guest Services Agent Jobs in USA with Visa Sponsorship
Guest Services Agent positions at hotels and hospitality companies can qualify for H-1B visa and other work visa sponsorship when they require specialized knowledge in hospitality management, guest relations, or tourism. Most sponsoring employers seek candidates with bachelor's degrees in hospitality management, business administration, or related fields. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob ID: REQ10392285
Location: Naples, Florida, United States of America
widget: Part time
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About The Role:
The Tennis Guest Services Agent is responsible for delivering exceptional service to Four Seasons residents and guests, ensuring a high-quality, engaging, and personalized experience. This role is responsible for the experience at the reception desk of the Recreation outlet and ensuring our guests have a smooth arrival and departure experience. This role will assist the Manager to ensure all recreation areas are in optimal condition while maintaining the highest standards of service and professionalism.
What You Will Do:
- Responsible for managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests when they depart.
- Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate.
- Utilize Point of Sales System to accurately charge the guest for services and retail items.
- Recommend retail products to guests and with the ability to describe tennis services and related activities.
- Provide exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests.
- Report maintenance issues to the manager.
- Assists Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods.
- Work closely with tennis professionals and other staff during lessons and events.
- Performs other duties as assigned by supervisor or management.
What You Bring:
- Minimum 1+ years in guest/customer service role, previous experience preferred in a tennis facility, spa or luxury setting, and knowledge of the sport is a plus.
- Experience with computers and Microsoft applications required.
- Customer service experience with attention to detail. Excellent customer service skills and a strong work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Professional manner, discretion, and appearance.
- The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
- Position requires continuous standing, walking, and running for 8 or more hours a day with the ability to lift and carry up to 50lbs, and to be outside for extended periods of time.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
What We Offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
- Competitive wages and a comprehensive benefits package
- Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.
- Paid Time Off plans start on the day of hire.
- Employee Cafeteria available for meals.
- Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Tuition reimbursement
- An opportunity to be a part of a cohesive team in an inclusive work environment.
- Wellbeing and mental health initiatives and focused company.
- Embracement and promotion of diversity in our workplace.
Schedule & Hours:
- This is a part-time position.
- A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Job ID: REQ10392285
Location: Naples, Florida, United States of America
widget: Part time
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About The Role:
The Tennis Guest Services Agent is responsible for delivering exceptional service to Four Seasons residents and guests, ensuring a high-quality, engaging, and personalized experience. This role is responsible for the experience at the reception desk of the Recreation outlet and ensuring our guests have a smooth arrival and departure experience. This role will assist the Manager to ensure all recreation areas are in optimal condition while maintaining the highest standards of service and professionalism.
What You Will Do:
- Responsible for managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests when they depart.
- Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate.
- Utilize Point of Sales System to accurately charge the guest for services and retail items.
- Recommend retail products to guests and with the ability to describe tennis services and related activities.
- Provide exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests.
- Report maintenance issues to the manager.
- Assists Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods.
- Work closely with tennis professionals and other staff during lessons and events.
- Performs other duties as assigned by supervisor or management.
What You Bring:
- Minimum 1+ years in guest/customer service role, previous experience preferred in a tennis facility, spa or luxury setting, and knowledge of the sport is a plus.
- Experience with computers and Microsoft applications required.
- Customer service experience with attention to detail. Excellent customer service skills and a strong work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Professional manner, discretion, and appearance.
- The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
- Position requires continuous standing, walking, and running for 8 or more hours a day with the ability to lift and carry up to 50lbs, and to be outside for extended periods of time.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
What We Offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
- Competitive wages and a comprehensive benefits package
- Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.
- Paid Time Off plans start on the day of hire.
- Employee Cafeteria available for meals.
- Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Tuition reimbursement
- An opportunity to be a part of a cohesive team in an inclusive work environment.
- Wellbeing and mental health initiatives and focused company.
- Embracement and promotion of diversity in our workplace.
Schedule & Hours:
- This is a part-time position.
- A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
See all 140+ Guest Services Agent Jobs
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Get Access To All JobsTips for Finding Guest Services Agent Jobs
Target luxury hotels and resort chains
High-end hospitality brands like Four Seasons, Ritz-Carlton, and Marriott are more likely to sponsor visas for guest services roles requiring specialized hospitality management knowledge and multilingual capabilities.
Highlight specialized hospitality training
Emphasize formal education in hospitality management, hotel operations, or tourism. Certifications from industry organizations like AHLA (American Hotel & Lodging Association) strengthen your specialty occupation case.
Emphasize multilingual guest relations skills
Hotels serving international clientele often need agents fluent in multiple languages. Document your language certifications and experience managing culturally diverse guest interactions to demonstrate specialized knowledge.
Focus on premium guest experience roles
Concierge services, VIP guest relations, and luxury hospitality coordination require specialized skills. These positions are more likely to meet H-1B specialty occupation requirements than basic front desk work.
Consider resort and destination management companies
Companies managing vacation resorts, ski lodges, and tourist destinations often need specialized guest services staff familiar with activity coordination, local attractions, and hospitality operations management.
Apply through hotel management training programs
Major hotel chains offer management trainee programs that lead to specialized guest services roles. These structured programs demonstrate the specialized nature of the position for visa purposes.
Frequently Asked Questions
Do Guest Services Agent positions qualify for H-1B sponsorship?
Yes, Guest Services Agent positions can qualify for H-1B visa sponsorship when they require specialized knowledge in hospitality management, guest relations, or tourism operations. The role must require a bachelor's degree in hospitality, business, or related field. Basic front desk positions typically don't qualify, but specialized guest services roles at luxury hotels or resorts often do.
What degree do I need for visa sponsorship as a Guest Services Agent?
Most sponsors require a bachelor's degree in hospitality management, business administration, tourism, communications, or related field. The degree requirement must align with the job's specialized duties. Some employers accept relevant work experience combined with hospitality certifications, but a degree significantly strengthens the visa petition.
Which types of hotels sponsor Guest Services Agent visas?
Luxury hotel chains, international resort companies, and premium hospitality brands are most likely to sponsor visas. Four Seasons, Ritz-Carlton, Marriott International, and Hilton frequently sponsor for specialized guest services roles. Boutique luxury hotels and destination resorts also sponsor when roles require specialized hospitality knowledge.
How competitive is H-1B sponsorship for hospitality roles?
H-1B approval rates for hospitality roles vary significantly based on job complexity and employer documentation. Specialized guest services positions at luxury properties have higher approval rates than basic front desk roles. USCIS scrutinizes whether the position truly requires specialized knowledge versus general hospitality training.
Can I transfer my H-1B to a different Guest Services Agent role?
Yes, you can transfer your H-1B to another Guest Services Agent position, but the new employer must file an H-1B transfer petition. The new role must also meet specialty occupation requirements. You can start working for the new employer once they file the transfer petition, even before approval.
How to find Guest Services Agent jobs with visa sponsorship?
To find Guest Services Agent positions with visa sponsorship, use Migrate Mate, which specializes in visa-sponsored job opportunities. Focus on hospitality companies, hotels, resorts, and cruise lines that frequently sponsor H-1B, J-1 visa, or other work visas for customer service roles. These employers often need multilingual agents and are experienced with sponsorship processes for international candidates.
What is the prevailing wage requirement for sponsored Guest Services Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.