Customer Success Account Manager Jobs in USA with Visa Sponsorship
Customer Success Account Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business, marketing, or communications. Many SaaS and enterprise tech employers sponsor regularly, making this one of the more accessible paths for international candidates with account management experience.
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Get Access To All JobsINTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Customer Success Account Manager.
Time Zone Support
This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.
Location
Remote
Travel
No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.
ROLE OVERVIEW
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Additional Responsibilities:
- Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
- Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
- Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
- Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
- Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
- Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
- Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
- Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
- Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
- Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
- Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
- Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
- Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.
QUALIFICATIONS
- Prior experience in a direct customer facing role.
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
- Strong Analytical and Reporting capabilities.
- Excel VLOOKUP proficiency is required.
- Demonstrate ability to problem solve and develop key relationships with external and internal customers.
- Willingness to travel once per quarter.
- Team player, focused on continuous improvement and development.
- Ability to identify needs, act and manage projects.
- Strong communication skills.
- Attention to detail.
COMPENSATION
- Anticipated salary range: $68,500 - $107,470
Bonus eligible: No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Customer Success Account Manager.
Time Zone Support
This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.
Location
Remote
Travel
No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.
ROLE OVERVIEW
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Additional Responsibilities:
- Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
- Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
- Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
- Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
- Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
- Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
- Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
- Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
- Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
- Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
- Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
- Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
- Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.
QUALIFICATIONS
- Prior experience in a direct customer facing role.
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
- Strong Analytical and Reporting capabilities.
- Excel VLOOKUP proficiency is required.
- Demonstrate ability to problem solve and develop key relationships with external and internal customers.
- Willingness to travel once per quarter.
- Team player, focused on continuous improvement and development.
- Ability to identify needs, act and manage projects.
- Strong communication skills.
- Attention to detail.
COMPENSATION
- Anticipated salary range: $68,500 - $107,470
Bonus eligible: No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See all 486+ Customer Success Account Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Account Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Account Manager
Match your degree to the job description
H-1B sponsorship requires a specialty occupation, meaning your degree field must directly relate to the Customer Success role. A marketing, business, or communications degree paired with a job description that lists those fields as required strengthens your petition considerably.
Search LCA filings for active sponsors
Use Migrate Mate to identify employers who have filed Labor Condition Applications for Customer Success or Account Manager roles. This shows you which companies have a track record of sponsoring the specific role type, not just sponsoring visas generally.
Target SaaS companies with large CS teams
Enterprise SaaS and cloud software companies maintain large Customer Success departments and sponsor H-1B roles more consistently than smaller firms. Look for companies with dedicated CS leadership structures, as they treat the role as a specialty occupation rather than a generalist position.
Verify prevailing wage tier before accepting offers
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your role and location. Run the OFLC Wage Search using your job title and metro area before you receive an offer so you can gauge whether the number your employer proposes is LCA-compliant.
Get your performance metrics documented early
USCIS may issue a Request for Evidence questioning whether a Customer Success role qualifies as a specialty occupation. Gather documentation of your technical duties, client portfolio complexity, and any industry certifications or platform expertise that distinguish the role from general sales support.
Clarify H-1B transfer terms during offer negotiation
If you're already in H-1B status, you can start with a new employer once the new petition is filed, without waiting for approval. Confirm during negotiations that your new employer files promptly and uses H-1B portability correctly so your work authorization isn't interrupted.
Frequently Asked Questions
Does a Customer Success Account Manager role qualify as a specialty occupation for H-1B?
It can, but the job description must require a bachelor's degree in a specific field such as business, marketing, information systems, or communications. Roles described as requiring any bachelor's degree, regardless of field, are more vulnerable to USCIS challenges. Employers who list degree requirements tied to the role's technical or analytical functions have a stronger case.
Which visa types are most realistic for Customer Success Account Manager candidates?
H-1B is the primary path for most nationalities. Australian citizens can pursue the E-3 visa, which has no lottery and renews indefinitely in two-year increments. Canadian and Mexican nationals may qualify under TN visa if the role maps to an eligible USMCA profession. F-1 students can work via OPT or STEM OPT if the role relates to their degree field.
How do I find Customer Success Account Manager jobs with verified H-1B sponsorship?
Migrate Mate lists employers with verified LCA filing history for roles like Customer Success Account Manager, so you can see which companies have sponsored the specific job type rather than guessing from job postings. Filtering by role and location helps you focus your applications on employers already set up to sponsor.
Will a liberal arts or general business degree support H-1B sponsorship for this role?
A general business degree can support sponsorship if the job description explicitly requires business knowledge and the employer can show that the degree is a standard minimum in the industry for the role. A degree in marketing, management information systems, or a related technical field typically produces fewer USCIS challenges than a broad liberal arts background alone.
What happens to my H-1B status if I'm laid off from a Customer Success role?
You enter a 60-day grace period after your employment ends, during which you can find a new employer to file an H-1B transfer petition. Because you're already in H-1B status, portability allows you to start working for the new employer once the petition is filed, not after it's approved. Acting quickly within that window is essential to avoid a gap in status.
What is the prevailing wage requirement for sponsored Customer Success Account Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.