Customer Success Representative Jobs in USA with Visa Sponsorship
Customer Success Representative roles are among the more accessible paths to H-1B visa and E-3 visa sponsorship, particularly at SaaS companies and enterprise tech firms that routinely sponsor for client-facing positions. Most require a bachelor's degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
ABOUT THE TEAM
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.
We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.
ABOUT THE ROLE
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
WHAT YOU’LL DO
Own Customer Outcomes
- Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Define success plans, KPIs, and measurable outcomes aligned to customer goals
- Monitor customer health using product usage, stakeholder feedback, and renewal signals
- Identify risks early and drive clear mitigation plans
Drive Adoption and Value Realization
- Lead conversations with customers to define what success looks like and how to achieve it
- Design adoption strategies that drive meaningful usage and sustained engagement
- Help customers move from initial usage to scaled, organization-wide impact
- Ensure customers realize value—not just use the product
Act as a Strategic Partner
- Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Help customers identify and prioritize high-impact use cases
- Bring structure to ambiguous challenges and drive them to outcomes
- Elevate conversations from product usage to measurable business impact
Maintain Visibility Across the Customer Journey
- Stay closely aligned to customer progress to ensure continuity into long-term success
- Maintain a clear view of risks, progress, and outcomes across each account
- Ensure customers are set up for sustained success over time
Drive Retention and Growth
- Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities
- Identify expansion opportunities across teams, use cases, and geographies
- Partner with account teams to support renewals and long-term growth
- Bring customer stories to life to bring
Contribute to How We Scale
- Translate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization
- Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)
- Leverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success
- Partner cross-functionally to embed guidance directly into workflows and in-product experiences
- Act as a proving ground for “leapfrog” CS — testing, refining, and operationalizing new AI-driven motions before scaling broadly
- Contribute to building a scalable, high-impact, AI-native customer success model for Workday
WHAT WILL HELP YOU THRIVE
- You are naturally curious and always seeking to learn
- You are comfortable operating in ambiguity and solving open-ended problems
- You are impact-driven and focused on outcomes, not activity
- You have an entrepreneurial mindset and enjoy building and improving how things work
- You collaborate effectively and influence without authority
- You are energized by learning, AI, and driving change in organizations
ABOUT YOU
We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.
Must be within commuting distance to the Workday NYC office
Strong candidates often come from one of the following backgrounds:
- Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
- Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
Regardless of background, you are:
- A builder who improves systems, not just follows them
- Comfortable operating with ownership and autonomy
- Able to move from strategy to execution
- Focused on outcomes and impact, not just activity
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, consulting, or similar roles
- Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Proven ability to drive adoption and measurable customer outcomes
WORKDAY PAY TRANSPARENCY STATEMENT
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $128,200 USD - $192,200 USD
Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD
OUR APPROACH TO FLEXIBLE WORK
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
INTRODUCTION
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
ABOUT THE TEAM
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.
We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.
ABOUT THE ROLE
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
WHAT YOU’LL DO
Own Customer Outcomes
- Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Define success plans, KPIs, and measurable outcomes aligned to customer goals
- Monitor customer health using product usage, stakeholder feedback, and renewal signals
- Identify risks early and drive clear mitigation plans
Drive Adoption and Value Realization
- Lead conversations with customers to define what success looks like and how to achieve it
- Design adoption strategies that drive meaningful usage and sustained engagement
- Help customers move from initial usage to scaled, organization-wide impact
- Ensure customers realize value—not just use the product
Act as a Strategic Partner
- Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Help customers identify and prioritize high-impact use cases
- Bring structure to ambiguous challenges and drive them to outcomes
- Elevate conversations from product usage to measurable business impact
Maintain Visibility Across the Customer Journey
- Stay closely aligned to customer progress to ensure continuity into long-term success
- Maintain a clear view of risks, progress, and outcomes across each account
- Ensure customers are set up for sustained success over time
Drive Retention and Growth
- Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities
- Identify expansion opportunities across teams, use cases, and geographies
- Partner with account teams to support renewals and long-term growth
- Bring customer stories to life to bring
Contribute to How We Scale
- Translate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization
- Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)
- Leverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success
- Partner cross-functionally to embed guidance directly into workflows and in-product experiences
- Act as a proving ground for “leapfrog” CS — testing, refining, and operationalizing new AI-driven motions before scaling broadly
- Contribute to building a scalable, high-impact, AI-native customer success model for Workday
WHAT WILL HELP YOU THRIVE
- You are naturally curious and always seeking to learn
- You are comfortable operating in ambiguity and solving open-ended problems
- You are impact-driven and focused on outcomes, not activity
- You have an entrepreneurial mindset and enjoy building and improving how things work
- You collaborate effectively and influence without authority
- You are energized by learning, AI, and driving change in organizations
ABOUT YOU
We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.
Must be within commuting distance to the Workday NYC office
Strong candidates often come from one of the following backgrounds:
- Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
- Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
Regardless of background, you are:
- A builder who improves systems, not just follows them
- Comfortable operating with ownership and autonomy
- Able to move from strategy to execution
- Focused on outcomes and impact, not just activity
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, consulting, or similar roles
- Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
- Proven ability to drive adoption and measurable customer outcomes
WORKDAY PAY TRANSPARENCY STATEMENT
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $128,200 USD - $192,200 USD
Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD
OUR APPROACH TO FLEXIBLE WORK
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
See all 7,333+ Customer Success Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Representative roles.
Get Access To All JobsTips for Finding Customer Success Representative Jobs
Target SaaS and enterprise tech employers
Software companies sponsor Customer Success Representatives far more consistently than other industries. Firms managing large B2B accounts need client-facing talent and have established immigration programs already in place for technical and non-technical roles.
Confirm your degree field matches the role
H-1B sponsorship requires the position to qualify as a specialty occupation. A degree in business, communications, marketing, or information systems strengthens your case. Generalist degrees with no field connection to the role create approval risk.
Prioritize employers with prior sponsorship history
Companies that have sponsored Customer Success roles before understand the LCA and H-1B petition process. This reduces delays and miscommunications during hiring. Browse Migrate Mate to identify employers with verified sponsorship track records for this specific role type.
Raise visa status early in conversations
Waiting until late-stage interviews to mention sponsorship needs often derails offers. Mentioning your visa situation after an initial screen, before a full interview loop, lets employers assess feasibility without wasting either party's time.
Highlight measurable client outcomes in your resume
Sponsorship-willing employers are investing significant legal and administrative cost in you. Quantified achievements, such as retention rates improved or accounts expanded, signal you're worth that investment and help differentiate you from candidates who don't need sponsorship.
Understand your timeline if you're on OPT
If you're on F-1 OPT, your employer must file your H-1B petition before your OPT expires. Cap-gap provisions may extend your work authorization if the petition is filed on time, but coordination with HR needs to start months in advance.
Frequently Asked Questions
Can a Customer Success Representative role qualify for H-1B sponsorship?
Yes, but it depends on how the position is defined. USCIS evaluates whether the role requires a bachelor's degree in a specific field as a minimum entry requirement. Customer Success roles at SaaS and enterprise tech companies typically qualify when they require degrees in business, information systems, or a related discipline. Generic postings that accept any bachelor's degree, regardless of field, are harder to support.
Which industries are most likely to sponsor Customer Success Representatives?
SaaS, enterprise software, and cloud infrastructure companies sponsor Customer Success Representatives most consistently. These businesses manage complex B2B relationships, require structured onboarding expertise, and already have immigration counsel on retainer. Healthcare technology, fintech, and HR tech firms are also active sponsors. Retail and consumer-facing companies rarely sponsor for this role type. Migrate Mate filters sponsorship-verified job listings by role so you can focus your search on employers who actually hire for this position.
Do I need a specific degree to be sponsored as a Customer Success Representative?
A bachelor's degree in business administration, communications, marketing, or information systems is the strongest foundation for sponsorship eligibility. USCIS requires the degree field to have a logical connection to the duties performed. If your degree is in an unrelated field, your employer's attorney may argue that your coursework or experience still aligns, but this adds complexity and approval risk to the petition.
What is the H-1B approval rate for Customer Success roles?
USCIS does not publish approval data broken down by job title, but Customer Success Representative petitions filed by established tech employers with well-documented specialty occupation arguments generally face lower denial rates than ambiguously defined roles. Approval risk increases when the job description is broad, lists preferred rather than required degree credentials, or lacks a clear field-specific connection. Employers with prior approvals for the same role title carry significantly less risk.
Can Australians get an E-3 visa for Customer Success jobs in the U.S.?
Yes. The E-3 visa is available exclusively to Australian citizens and covers specialty occupation roles, which Customer Success Representative positions at qualifying employers typically meet. The E-3 has no annual lottery, a 10,500-slot annual cap that has never been filled, and allows unlimited two-year renewals. Australian applicants apply directly at a U.S. consulate in Australia with an employer-sponsored Labor Condition Application, skipping the H-1B lottery process entirely.
What is the prevailing wage requirement for sponsored Customer Success Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.