Customer Success Representative Visa Sponsorship Jobs in New York

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

Under general direction, you will be responsible for the sale of Johnson Controls BE offerings to mechanical contractors, designers, and consulting engineers. Promote the Johnson Controls value proposition to the construction community by providing business and technical solutions. You will build and run long-term customer relationships/partnerships with assigned accounts and be responsible for customer satisfaction and loyalty while collaborating with operations partners. You will position renewable service agreements as the foundation of run account relationships.

How you will do it:

• Sells, with minimal direction, the Johnson Controls offerings persuasively, persistently, and confidently to all members of the construction community, including contractors, consultants, and designers, while reaching optimal profit levels. Focus on all opportunities to allow contractors to achieve business objectives. Manage multiple, ongoing opportunities. Sell, renew, and expand renewable service agreements, including multi-year agreements, to both new and existing assigned customers.
• Build partnering relationships with the owner construction community responsible for the decision-making process to drive the sale of Johnson Control offerings. Actively listen, probe, and identify concerns. Understand the customer's business cycle and customer base. Demonstrate technical and business expertise and maintain a high level of credibility. Garner loyalty, trust, and commitment from customers.
• Seek out, target, and initiate contact with multiple prospective customers in alignment with JCI strategy. Develop and maintain a network of industry contacts. Understand and use the sales process outcomes as well as demonstrate evidence of advancing the sale. Share technical knowledge plus business expertise with customers to match solutions to operational needs and favorably position Johnson Controls. Qualify and assess potential customers.
• Address customer's operational and environmental objectives, needs, and requirements. Recommend solutions and link customer objectives to total value solutions and competitive advantage. Differentiate Johnson Controls services and products from competitors by applying creativity, resourcefulness, and innovation in a valuable sales approach.
• Act as the customer’s advocate in interactions with Johnson Controls to ensure customers acquire the best value from our offerings. Set appropriate customer expectations on Johnson Controls offerings. Participate in final project inspection. Ensure that customers are trained and oriented to system operations and the value of services delivered.

What we look for:

Required

• Bachelor’s degree in business, engineering, or related field, OR at least 4 years of relevant experience in Building Systems.
• At least 3 years of experience selling in the HVAC or building automation system industry.
• Demonstrates dedication to integrity and quality in business.
• Excellent initiative and interpersonal communication skills.
• Proven ability to influence the market at key levels.

HIRING SALARY RANGE: $69,000-107,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.