Customer Success Representative Visa Sponsorship Jobs in Texas

INTRODUCTION

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Spanish fluency is required.

Travel is required approximately every other month.

This role is responsible for growing a segment of the account portfolio by directly managing customer relationships and contributing to the development of strategic partnerships. The individual analyzes business and operational performance to identify opportunities for optimization, supports service delivery for active accounts, and communicates technical and operational impacts as needed. They ensure the successful execution of account strategies and share best practices across teams and regions.

In This Role, You Will:

Customer and Account Management:

• Build relationships with customer account teams, including key buyers and decision-makers.
• Assist in creating opportunities (e.g., progress meetings, fact-finding meetings, and exploratory discussions) to strengthen customer accounts.
• Understand and communicate customers' business challenges through appropriate organizational channels.
• Recommend products, services, and insights that address customer needs.

Business Acumen and Financial Knowledge:

• Develop a strong understanding of how the department operates and contributes to the broader organization.
• Demonstrate awareness of policies, practices, market trends, and competitive information that impact the organization and its customers.
• Understand the financial impact of decisions and solutions on both the organization and its customers.
• Support the development of business cases for change under the guidance of more senior colleagues.
• Acquire and maintain a working knowledge of financial data and the company's standard contract terms and conditions through product literature, contracts, and collaboration with peers.
• Learn when to engage legal resources to modify or adjust standard contract terms.
• Develop an understanding of the contract negotiation process and contractual arrangements.

Negotiation and Decision-Making:

• Communicate complex information effectively to build consensus among stakeholders.
• Address common objections confidently and proactively seek support from a manager when necessary to resolve differences and achieve alignment.
• Conduct straightforward cost-benefit and risk analyses of potential solutions, including the implications of not reaching an agreement.
• Identify and engage key stakeholders in decision-making processes and account strategies that benefit both the customer and the organization.
• Support successful deal closure and account growth initiatives.

Product and Solution Expertise:

• Develop an understanding of the company's standard offerings and key areas of expertise.
• Build working knowledge of products, technologies, services, and solutions within the scope of responsibility.
• Gain familiarity with competitors' products and services.
• Apply knowledge of products, technologies, and offerings to effectively address customer needs.

Relationship Management and Customer Focus:

• Demonstrate the importance of maintaining strong, ongoing business relationships with colleagues and customers.
• Build strategic relationships that support both portfolio objectives and broader organizational goals.
• Develop an understanding of customers' industries and competitive landscapes.
• Participate in customer meetings to better understand customer needs and expectations.
• Learn the metrics used to evaluate the performance of products, services, and solutions against customer requirements.
• Develop value proposition statements, case studies, and related materials that demonstrate the value of the company's products, services, and solutions.

EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree with 2+ years of relevant experience; or
• Master's degree with 0–2 years of relevant experience; or
• Bachelor's degree, Master's degree, or equivalent professional experience.

FUNCTIONAL AND TECHNICAL SKILLS

• Fluency in Spanish and English required.
• Strong written and verbal communication skills.
• Knowledge of sales techniques and customer engagement practices.
• Experience with portfolio management, account relationship management, upselling, and cross-selling.
• Ability to build and maintain strong customer relationships across diverse stakeholders.

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

BENEFITS AND PERKS

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

ACCOMMODATION REQUESTS

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

ABOUT EXPEDIA GROUP

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

IMPORTANT NOTICE

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

EQUAL OPPORTUNITY

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.