Customer Success Representative Visa Sponsorship Jobs in Illinois
Illinois customer success representative roles are concentrated in Chicago, where major technology and software companies including Salesforce, Grubhub, and Morningstar have established significant operations. The city's density of SaaS and enterprise software employers creates consistent demand for customer success talent, and several of these companies have active visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
THE ROLE
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
We are actively hiring for multiple Client Success Manager roles focused on First Party Casualty solutions across our organization. Opportunities exist across a range of levels. Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping insurance carriers optimize claims operations and achieve better business outcomes.
Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
KEY RESPONSIBILITIES:
- Build deep expertise in First Party Casualty claims workflows, industry trends, and CCC solutions that support carriers throughout the claims lifecycle.
- Partner with carrier customers to drive adoption, utilization, and business value realization across assigned solutions.
- Identify operational challenges, claims process inefficiencies, and improvement opportunities that can be addressed through CCC technology.
- Demonstrate measurable value and ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics.
- Support customers with workflow optimization, best practice recommendations, and expansion of solution use cases.
- Partner with Strategic Client Success Managers, Sales, Product, and other cross-functional teams to execute account strategies and achieve customer goals.
- Share industry insights, emerging trends, and best practices to help customers maximize the value of their CCC investment.
HOW SUCCESS IS MEASURED
- Time to Value: Time from contract to first meaningful usage
- Adoption: % increase in utilization by product by client
- Renewal & Expansion: Net revenue retention within existing accounts
REQUIREMENTS
Qualifications may vary depending on the position and level. Ideal candidates will bring:
- 5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles.
- Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations.
- Experience working directly with insurance carriers, claims organizations, or insurance technology solutions.
- Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes.
- Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action.
- Ability to translate technical capabilities into meaningful customer value and operational impact.
- Intellectually curious, asking thoughtful questions and quickly getting to the root of business challenges.
- Comfortable working in ambiguity, developing a point of view, testing approaches, and adjusting as needed.
- Commercial mindset with accountability for customer outcomes, retention, and growth.
- Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts is preferred.
LI-REMOTE
INTERVIEW POLICY & PRIVACY NOTICE:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
ABOUT CCC'S COMMITMENT TO EMPLOYEES:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
INTRODUCTION
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
THE ROLE
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
We are actively hiring for multiple Client Success Manager roles focused on First Party Casualty solutions across our organization. Opportunities exist across a range of levels. Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping insurance carriers optimize claims operations and achieve better business outcomes.
Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
KEY RESPONSIBILITIES:
- Build deep expertise in First Party Casualty claims workflows, industry trends, and CCC solutions that support carriers throughout the claims lifecycle.
- Partner with carrier customers to drive adoption, utilization, and business value realization across assigned solutions.
- Identify operational challenges, claims process inefficiencies, and improvement opportunities that can be addressed through CCC technology.
- Demonstrate measurable value and ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics.
- Support customers with workflow optimization, best practice recommendations, and expansion of solution use cases.
- Partner with Strategic Client Success Managers, Sales, Product, and other cross-functional teams to execute account strategies and achieve customer goals.
- Share industry insights, emerging trends, and best practices to help customers maximize the value of their CCC investment.
HOW SUCCESS IS MEASURED
- Time to Value: Time from contract to first meaningful usage
- Adoption: % increase in utilization by product by client
- Renewal & Expansion: Net revenue retention within existing accounts
REQUIREMENTS
Qualifications may vary depending on the position and level. Ideal candidates will bring:
- 5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles.
- Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations.
- Experience working directly with insurance carriers, claims organizations, or insurance technology solutions.
- Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes.
- Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action.
- Ability to translate technical capabilities into meaningful customer value and operational impact.
- Intellectually curious, asking thoughtful questions and quickly getting to the root of business challenges.
- Comfortable working in ambiguity, developing a point of view, testing approaches, and adjusting as needed.
- Commercial mindset with accountability for customer outcomes, retention, and growth.
- Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts is preferred.
LI-REMOTE
INTERVIEW POLICY & PRIVACY NOTICE:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
ABOUT CCC'S COMMITMENT TO EMPLOYEES:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
Customer Success Representative Job Roles in Illinois
See all 270+ Customer Success Representative Jobs in Illinois
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Search Customer Success Representative Jobs in IllinoisCustomer Success Representative Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer success representatives in Illinois?
Chicago-headquartered and Chicago-based technology companies are the most consistent sponsors for customer success representative roles in Illinois. Companies like Salesforce, Sprout Social, Relativity, and Morningstar have sponsored work visas for customer-facing roles. Enterprise software and SaaS employers in the city are generally more likely to sponsor than smaller startups, given their established HR infrastructure and prior experience navigating the H-1B visa petition process.
Which visa types are most common for customer success representative roles in Illinois?
The H-1B is the most commonly used visa category for customer success representatives in Illinois, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business, communications, or information systems. Some candidates already working in the U.S. on OPT or STEM OPT may find Illinois employers willing to sponsor the transition to H-1B status. L-1 visa transfers are possible for those moving from an overseas office of an Illinois employer.
Which cities in Illinois have the most customer success representative sponsorship jobs?
Chicago accounts for the overwhelming majority of customer success representative visa sponsorship opportunities in Illinois. The River North, West Loop, and Fulton Market neighborhoods have become the primary corridors for technology and SaaS employers in the state. Outside Chicago, Naperville and Schaumburg have a smaller but meaningful presence of enterprise technology firms that occasionally hire for customer success roles with sponsorship.
How to find customer success representative visa sponsorship jobs in Illinois?
Migrate Mate is built specifically for international candidates searching for visa sponsorship roles, including customer success representative positions in Illinois. You can filter directly by state and role type to surface employers in Chicago and the broader Illinois market who have sponsored work visas before. Focusing on SaaS and enterprise software companies on Migrate Mate is a practical starting point, as those sectors represent the highest concentration of sponsoring employers in the state.
Are there any state-specific considerations for customer success representatives seeking visa sponsorship in Illinois?
Illinois does not impose state-level restrictions on visa sponsorship, but the H-1B specialty occupation requirement is worth understanding for this role. Customer success representatives need to demonstrate the position requires a specific bachelor's degree, which can vary by employer and job description. Chicago's concentration of university programs in business and information systems means many candidates enter the local talent market through institutions like the University of Illinois Chicago or DePaul University, which employers in the area are familiar with.
What is the prevailing wage for sponsored customer success representative jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.