Customer Success Representative Visa Sponsorship Jobs in Illinois
Illinois customer success representative roles are concentrated in Chicago, where major technology and software companies including Salesforce, Grubhub, and Morningstar have established significant operations. The city's density of SaaS and enterprise software employers creates consistent demand for customer success talent, and several of these companies have active visa sponsorship programs for qualified international candidates.
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Get Access To All JobsWHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU?
Box is redefining how enterprises manage and unlock value from their content in an AI-first world. In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI.
You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact.
This role represents the evolution of Customer Success at Box—from driving adoption to driving transformation. The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
- Partner with customers to map and redesign critical workflows
- Identify and activate AI-powered use cases within these workflows
- Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
- Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
- Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
- Expand Box's footprint within the customer
- Influence product direction based on real-world use cases
- Deliver cohesive, high-impact solutions
- Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
WHO YOU ARE
- We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
- 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
- Experience working with enterprise customers and engaging with senior stakeholders and executives
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
- Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
LOCATION/TRAVEL
- Aligned to a Box office hub; expected in-office 3 days/week. Travel up to 40% for customer engagement
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU?
Box is redefining how enterprises manage and unlock value from their content in an AI-first world. In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI.
You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact.
This role represents the evolution of Customer Success at Box—from driving adoption to driving transformation. The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
- Partner with customers to map and redesign critical workflows
- Identify and activate AI-powered use cases within these workflows
- Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
- Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
- Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
- Expand Box's footprint within the customer
- Influence product direction based on real-world use cases
- Deliver cohesive, high-impact solutions
- Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
WHO YOU ARE
- We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
- 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
- Experience working with enterprise customers and engaging with senior stakeholders and executives
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
- Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
LOCATION/TRAVEL
- Aligned to a Box office hub; expected in-office 3 days/week. Travel up to 40% for customer engagement
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Customer Success Representative Job Roles in Illinois
See all 330+ Customer Success Representative Jobs in Illinois
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Search Customer Success Representative Jobs in IllinoisCustomer Success Representative Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer success representatives in Illinois?
Chicago-headquartered and Chicago-based technology companies are the most consistent sponsors for customer success representative roles in Illinois. Companies like Salesforce, Sprout Social, Relativity, and Morningstar have sponsored work visas for customer-facing roles. Enterprise software and SaaS employers in the city are generally more likely to sponsor than smaller startups, given their established HR infrastructure and prior experience navigating the H-1B visa petition process.
Which visa types are most common for customer success representative roles in Illinois?
The H-1B is the most commonly used visa category for customer success representatives in Illinois, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business, communications, or information systems. Some candidates already working in the U.S. on OPT or STEM OPT may find Illinois employers willing to sponsor the transition to H-1B status. L-1 visa transfers are possible for those moving from an overseas office of an Illinois employer.
Which cities in Illinois have the most customer success representative sponsorship jobs?
Chicago accounts for the overwhelming majority of customer success representative visa sponsorship opportunities in Illinois. The River North, West Loop, and Fulton Market neighborhoods have become the primary corridors for technology and SaaS employers in the state. Outside Chicago, Naperville and Schaumburg have a smaller but meaningful presence of enterprise technology firms that occasionally hire for customer success roles with sponsorship.
How to find customer success representative visa sponsorship jobs in Illinois?
Migrate Mate is built specifically for international candidates searching for visa sponsorship roles, including customer success representative positions in Illinois. You can filter directly by state and role type to surface employers in Chicago and the broader Illinois market who have sponsored work visas before. Focusing on SaaS and enterprise software companies on Migrate Mate is a practical starting point, as those sectors represent the highest concentration of sponsoring employers in the state.
Are there any state-specific considerations for customer success representatives seeking visa sponsorship in Illinois?
Illinois does not impose state-level restrictions on visa sponsorship, but the H-1B specialty occupation requirement is worth understanding for this role. Customer success representatives need to demonstrate the position requires a specific bachelor's degree, which can vary by employer and job description. Chicago's concentration of university programs in business and information systems means many candidates enter the local talent market through institutions like the University of Illinois Chicago or DePaul University, which employers in the area are familiar with.
What is the prevailing wage for sponsored customer success representative jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.