Customer Success Representative Visa Sponsorship Jobs in Illinois
Illinois customer success representative roles are concentrated in Chicago, where major technology and software companies including Salesforce, Grubhub, and Morningstar have established significant operations. The city's density of SaaS and enterprise software employers creates consistent demand for customer success talent, and several of these companies have active visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
ROLE AND RESPONSIBILITIES
- Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
- Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
- Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
- Respond to inquiries by phone, email, and in person quickly and professionally.
- Identify and assess customer needs to achieve satisfaction.
BASIC QUALIFICATIONS
- 4 year college degree in Biological Sciences or similar, preferred.
- Exceptional customer service skills and strong interpersonal skills.
- Ability to communicate effectively with patients by telephone and email.
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
- Proven ability to learn new skills quickly and adapt to new processes smoothly.
- General office equipment and software knowledge and computer proficiency.
ILLINOIS PAY RANGE: $48,000-$55,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
INTRODUCTION
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
ROLE AND RESPONSIBILITIES
- Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
- Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
- Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
- Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
- Respond to inquiries by phone, email, and in person quickly and professionally.
- Identify and assess customer needs to achieve satisfaction.
BASIC QUALIFICATIONS
- 4 year college degree in Biological Sciences or similar, preferred.
- Exceptional customer service skills and strong interpersonal skills.
- Ability to communicate effectively with patients by telephone and email.
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
- Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
- Proven ability to learn new skills quickly and adapt to new processes smoothly.
- General office equipment and software knowledge and computer proficiency.
ILLINOIS PAY RANGE: $48,000-$55,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Success Representative Job Roles in Illinois
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Search Customer Success Representative Jobs in IllinoisCustomer Success Representative Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer success representatives in Illinois?
Chicago-headquartered and Chicago-based technology companies are the most consistent sponsors for customer success representative roles in Illinois. Companies like Salesforce, Sprout Social, Relativity, and Morningstar have sponsored work visas for customer-facing roles. Enterprise software and SaaS employers in the city are generally more likely to sponsor than smaller startups, given their established HR infrastructure and prior experience navigating the H-1B visa petition process.
Which visa types are most common for customer success representative roles in Illinois?
The H-1B is the most commonly used visa category for customer success representatives in Illinois, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business, communications, or information systems. Some candidates already working in the U.S. on OPT or STEM OPT may find Illinois employers willing to sponsor the transition to H-1B status. L-1 visa transfers are possible for those moving from an overseas office of an Illinois employer.
Which cities in Illinois have the most customer success representative sponsorship jobs?
Chicago accounts for the overwhelming majority of customer success representative visa sponsorship opportunities in Illinois. The River North, West Loop, and Fulton Market neighborhoods have become the primary corridors for technology and SaaS employers in the state. Outside Chicago, Naperville and Schaumburg have a smaller but meaningful presence of enterprise technology firms that occasionally hire for customer success roles with sponsorship.
How to find customer success representative visa sponsorship jobs in Illinois?
Migrate Mate is built specifically for international candidates searching for visa sponsorship roles, including customer success representative positions in Illinois. You can filter directly by state and role type to surface employers in Chicago and the broader Illinois market who have sponsored work visas before. Focusing on SaaS and enterprise software companies on Migrate Mate is a practical starting point, as those sectors represent the highest concentration of sponsoring employers in the state.
Are there any state-specific considerations for customer success representatives seeking visa sponsorship in Illinois?
Illinois does not impose state-level restrictions on visa sponsorship, but the H-1B specialty occupation requirement is worth understanding for this role. Customer success representatives need to demonstrate the position requires a specific bachelor's degree, which can vary by employer and job description. Chicago's concentration of university programs in business and information systems means many candidates enter the local talent market through institutions like the University of Illinois Chicago or DePaul University, which employers in the area are familiar with.
What is the prevailing wage for sponsored customer success representative jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.