Customer Success Representative Visa Sponsorship Jobs in Florida
Florida's customer success representative jobs span Miami's fintech and SaaS corridor, Orlando's growing tech scene, and Tampa's expanding B2B software sector. Companies like Salesforce, Chewy, and Modernizing Medicine have hired internationally for these roles. Employers typically sponsor H-1B visa or TN visas when the position meets specialty occupation requirements.
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Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
About us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
Customer Success Representative Job Roles in Florida
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Search Customer Success Representative Jobs in FloridaCustomer Success Representative Jobs in Florida: Frequently Asked Questions
Which companies in Florida sponsor visas for customer success representatives?
Florida-based and nationally headquartered companies with a Florida presence that have sponsored international workers for customer success roles include Chewy (Dania Beach), Modernizing Medicine (Boca Raton), Citrix, and Salesforce offices in Miami and Tampa. SaaS and healthtech companies in the state are generally more sponsorship-active than traditional industries, as they compete for specialized talent across borders.
Which visa types are most common for customer success representative roles in Florida?
The H-1B is the most frequently used visa for customer success representatives in Florida, but it requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be tied to the position. TN visas are available to Canadian and Mexican nationals if the role aligns with a covered USMCA profession. Australian citizens may explore the E-3 visa as an alternative pathway.
Which cities in Florida have the most customer success representative sponsorship jobs?
Miami leads Florida for customer success sponsorship activity, driven by its concentration of SaaS companies, fintech startups, and Latin American regional headquarters. Tampa and Orlando follow, with growing B2B software ecosystems. Boca Raton and Fort Lauderdale also have notable clusters of healthtech and enterprise software employers that hire internationally for customer-facing roles.
How to find customer success representative visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success representative openings in Florida without sifting through roles that don't sponsor. You can filter by state and role type to surface positions from Florida employers actively open to international candidates, including companies in Miami's SaaS sector and Tampa's B2B software market.
Are there any Florida-specific considerations for customer success representative visa sponsorship?
Florida has no state income tax, which affects prevailing wage comparisons since take-home pay differs from states like California or New York. Employers filing H-1B petitions must meet Department of Labor prevailing wage requirements for the specific Florida metro area, which vary between Miami, Orlando, and Tampa. Florida's universities, including the University of Florida and University of Miami, also supply international OPT graduates who often seek sponsorship in customer success roles.
What is the prevailing wage for sponsored customer success representative jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.