Customer Success Consultant Jobs in USA with Visa Sponsorship
Customer Success Consultant roles regularly appear on H-1B visa, L-1 visa, and TN visa sponsorships. Employers in SaaS, enterprise software, and professional services sponsor these positions, and the specialty occupation standard is met when the role requires a degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob ID: 42357
Location:
Miramar, FL, US, 33027
What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers.
Primary Responsibilities
- Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers’ needs and expectations
- Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
- Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
- Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
- Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
- Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
- Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
Additional Primary Responsibilities
- Responsible for complex problem-solving with a positive and professional demeanor
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
- Perform other work-related duties and special projects as assigned
Minimum Qualifications
High School Diploma/GED and 1 year of Customer Service experience in a business environment or equivalent combination of education and experience.
Must be proficient in Microsoft Office, including Outlook, Word, and Excel
Accurate data-entry skills
Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
On occasion, must be flexible to adjust shift schedule to accommodate business needs
Must be at least 21 years of age
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
Job Segment: Recruiting, Call Center, Data Entry, Consulting, Customer Service, Human Resources, Administrative, Service
Job ID: 42357
Location:
Miramar, FL, US, 33027
What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers.
Primary Responsibilities
- Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers’ needs and expectations
- Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
- Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
- Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
- Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
- Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
- Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
Additional Primary Responsibilities
- Responsible for complex problem-solving with a positive and professional demeanor
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
- Perform other work-related duties and special projects as assigned
Minimum Qualifications
High School Diploma/GED and 1 year of Customer Service experience in a business environment or equivalent combination of education and experience.
Must be proficient in Microsoft Office, including Outlook, Word, and Excel
Accurate data-entry skills
Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
On occasion, must be flexible to adjust shift schedule to accommodate business needs
Must be at least 21 years of age
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
Job Segment: Recruiting, Call Center, Data Entry, Consulting, Customer Service, Human Resources, Administrative, Service
See all 10,326+ Customer Success Consultant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Consultant
Target SaaS and enterprise software employers
Companies selling complex software products sponsor Customer Success Consultants more consistently than other industries. Their customer retention depends on technical onboarding support, which justifies the degree requirement needed to meet specialty occupation standards for H-1B sponsorship.
Emphasize your degree field alignment
USCIS approves Customer Success roles when the position requires a specific degree, not just any bachelor's. Business administration, communications, marketing, or information systems degrees strengthen the specialty occupation argument considerably. Vague job descriptions hurt approval chances.
Ask about LCA filing before accepting offers
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition. Confirming they have prior LCA experience with this job title signals a smoother sponsorship process and reduces the risk of delays from unfamiliar HR teams.
Canadian and Mexican citizens should explore TN visas
TN visa eligibility covers management consultants, which some Customer Success Consultant roles qualify under depending on job duties. There is no lottery, no cap, and processing can happen at the border, making it significantly faster than the H-1B route.
Australian citizens have a direct H-1B alternative
The E-3 visa is available only to Australian citizens and follows the same specialty occupation standard as the H-1B. There is no lottery and the annual cap rarely fills. Customer Success roles at U.S. employers qualify when the position requires a relevant degree.
Track employers with prior Customer Success sponsorship history
Department of Labor LCA disclosure data shows which employers have sponsored this job title before. Companies with a history of filing for Customer Success roles have established internal processes, making them far more likely to sponsor again than first-time sponsors.
Frequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation for H-1B purposes?
Yes, but the job description determines qualification, not the title alone. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Roles demanding expertise in business, communications, or information systems typically meet the standard. Generic postings that accept any degree in any field create approval risk, so a well-drafted job description from your employer matters significantly.
Which visa types are most common for Customer Success Consultant sponsorship?
H-1B visa is the most common path for non-Australian, non-Canadian, non-Mexican applicants. Australian citizens can apply for the E-3 visa, which has no lottery and is faster. Canadian and Mexican citizens may qualify for a TN visa if their job duties align with the management consultant category. L-1B is an option for intracompany transfers with specialized knowledge of the employer's products or systems.
What degree do I need for an employer to sponsor me as a Customer Success Consultant?
A bachelor's degree in business administration, marketing, communications, information systems, or a closely related field is the most defensible background. The degree needs to relate specifically to the job duties, not just to a general professional standard. If your degree is in an unrelated field, three years of relevant work experience can substitute for each missing year of education when building an equivalency argument.
How do I find Customer Success Consultant roles where employers are open to visa sponsorship?
Migrate Mate is the best place to browse Customer Success Consultant positions where employers have confirmed willingness to sponsor visas. Filtering by visa type lets you match your specific situation, whether you need H-1B, E-3 visa, or TN sponsorship. Most general job boards do not filter by sponsorship availability, which means a large portion of applications go to employers who will not sponsor.
Does prior H-1B sponsorship experience at the employer affect my chances?
Significantly. Employers who have filed LCAs and H-1B petitions for Customer Success roles before have established internal processes, legal counsel relationships, and HR familiarity with the timeline. First-time sponsors often underestimate the documentation burden and timeline, which can delay or derail offers. Checking Department of Labor LCA disclosure data for prior filings under this job title is a practical way to gauge employer readiness before investing time in an application.
What is the prevailing wage requirement for sponsored Customer Success Consultant jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.