Customer Success Consultant Jobs in USA with Visa Sponsorship
Customer Success Consultant roles regularly appear on H-1B, L-1, and TN visa sponsorships. Employers in SaaS, enterprise software, and professional services sponsor these positions, and the specialty occupation standard is met when the role requires a degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
ABOUT THE ROLE
As a Manager, Customer Success, you will play a dual role, serving as a strategic individual contributor while also supporting team-level initiatives and best practices. You’ll be part of leading a regionally aligned team focused on delivering exceptional outcomes for both customers and the business. Your work will span the full customer journey—from acquisition to implementation, engagement, and renewal—ensuring every district becomes a lasting partner. In addition to managing a portfolio of top-revenue Core and Gale adoptions, you’ll contribute to team success by mentoring peers, sharing insights, and helping refine processes that drive scalable impact. You’ll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results.
WHAT YOU'LL DO HERE:
Customer Acquisition & Onboarding
- Partner with sales to support pre-sale discovery, messaging, and success planning
- Help districts understand the value of Core and Gale solutions and how they align with instructional goals
- Lead onboarding and implementation, ensuring a smooth transition and early success
Strategic Account Management
- Serve as the quarterback for large adoption—coordinating internal teams and district stakeholders
- Build strong relationships with district leaders and align product use with their strategic priorities
- Monitor usage data and feedback to drive engagement and identify opportunities for growth
Tiered Engagement Model
High Touch Adoptions
- Conduct quarterly or monthly partnership meetings
- Deliver custom monthly outreach, training, and support
Medium Touch Adoptions
- Conduct 1–2 strategic check-ins per year
- Provide scaled outreach and onboarding support as capacity allows
Low Touch / Scaled Adoptions
- Deliver curated content via newsletters, webinars, and asynchronous resources
- Promote self-service enablement
Retention & Expansion
- Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
- Identify and act on opportunities to increase adoption footprint within districts
- Advocate for the customer internally and ensure a seamless, high-impact experience
Team & Process Leadership
- Share best practices and insights to improve team workflows and customer outcomes
- Support onboarding and coaching of team members
- Contribute to cross-functional initiatives that enhance the customer success experience
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, account management, or educational consulting
- Strong understanding of the K–12 education landscape and instructional technology
- Proven ability to drive business outcomes while delivering outstanding customer experiences
- Excellent communication, presentation, and relationship-building skills
- Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
PREFERRED QUALIFICATIONS
- Background in education or EdTech
- Experience with digital content platforms (e.g., Gale)
- Background in instructional design or professional development for educators
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
ABOUT CENGAGE GROUP
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
COMPENSATION
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
- Salary Range: $88,600.00 - $115,200.00 USD
INTRODUCTION
We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
ABOUT THE ROLE
As a Manager, Customer Success, you will play a dual role, serving as a strategic individual contributor while also supporting team-level initiatives and best practices. You’ll be part of leading a regionally aligned team focused on delivering exceptional outcomes for both customers and the business. Your work will span the full customer journey—from acquisition to implementation, engagement, and renewal—ensuring every district becomes a lasting partner. In addition to managing a portfolio of top-revenue Core and Gale adoptions, you’ll contribute to team success by mentoring peers, sharing insights, and helping refine processes that drive scalable impact. You’ll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results.
WHAT YOU'LL DO HERE:
Customer Acquisition & Onboarding
- Partner with sales to support pre-sale discovery, messaging, and success planning
- Help districts understand the value of Core and Gale solutions and how they align with instructional goals
- Lead onboarding and implementation, ensuring a smooth transition and early success
Strategic Account Management
- Serve as the quarterback for large adoption—coordinating internal teams and district stakeholders
- Build strong relationships with district leaders and align product use with their strategic priorities
- Monitor usage data and feedback to drive engagement and identify opportunities for growth
Tiered Engagement Model
High Touch Adoptions
- Conduct quarterly or monthly partnership meetings
- Deliver custom monthly outreach, training, and support
Medium Touch Adoptions
- Conduct 1–2 strategic check-ins per year
- Provide scaled outreach and onboarding support as capacity allows
Low Touch / Scaled Adoptions
- Deliver curated content via newsletters, webinars, and asynchronous resources
- Promote self-service enablement
Retention & Expansion
- Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
- Identify and act on opportunities to increase adoption footprint within districts
- Advocate for the customer internally and ensure a seamless, high-impact experience
Team & Process Leadership
- Share best practices and insights to improve team workflows and customer outcomes
- Support onboarding and coaching of team members
- Contribute to cross-functional initiatives that enhance the customer success experience
BASIC QUALIFICATIONS
- 3+ years of experience in customer success, account management, or educational consulting
- Strong understanding of the K–12 education landscape and instructional technology
- Proven ability to drive business outcomes while delivering outstanding customer experiences
- Excellent communication, presentation, and relationship-building skills
- Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
PREFERRED QUALIFICATIONS
- Background in education or EdTech
- Experience with digital content platforms (e.g., Gale)
- Background in instructional design or professional development for educators
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
ABOUT CENGAGE GROUP
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
COMPENSATION
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
- Salary Range: $88,600.00 - $115,200.00 USD
How to Get Visa Sponsorship as a Customer Success Consultant
Target SaaS and enterprise software employers
Companies selling complex software products sponsor Customer Success Consultants more consistently than other industries. Their customer retention depends on technical onboarding support, which justifies the degree requirement needed to meet specialty occupation standards for H-1B sponsorship.
Emphasize your degree field alignment
USCIS approves Customer Success roles when the position requires a specific degree, not just any bachelor's. Business administration, communications, marketing, or information systems degrees strengthen the specialty occupation argument considerably. Vague job descriptions hurt approval chances.
Ask about LCA filing before accepting offers
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition. Confirming they have prior LCA experience with this job title signals a smoother sponsorship process and reduces the risk of delays from unfamiliar HR teams.
Canadian and Mexican citizens should explore TN visas
TN visa eligibility covers management consultants, which some Customer Success Consultant roles qualify under depending on job duties. There is no lottery, no cap, and processing can happen at the border, making it significantly faster than the H-1B route.
Australian citizens have a direct H-1B alternative
The E-3 visa is available only to Australian citizens and follows the same specialty occupation standard as the H-1B. There is no lottery and the annual cap rarely fills. Customer Success roles at U.S. employers qualify when the position requires a relevant degree.
Track employers with prior Customer Success sponsorship history
Department of Labor LCA disclosure data shows which employers have sponsored this job title before. Companies with a history of filing for Customer Success roles have established internal processes, making them far more likely to sponsor again than first-time sponsors.
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Get Access To All JobsFrequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation for H-1B purposes?
Yes, but the job description determines qualification, not the title alone. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Roles demanding expertise in business, communications, or information systems typically meet the standard. Generic postings that accept any degree in any field create approval risk, so a well-drafted job description from your employer matters significantly.
Which visa types are most common for Customer Success Consultant sponsorship?
H-1B is the most common path for non-Australian, non-Canadian, non-Mexican applicants. Australian citizens can apply for the E-3 visa, which has no lottery and is faster. Canadian and Mexican citizens may qualify for a TN visa if their job duties align with the management consultant category. L-1B is an option for intracompany transfers with specialized knowledge of the employer's products or systems.
What degree do I need for an employer to sponsor me as a Customer Success Consultant?
A bachelor's degree in business administration, marketing, communications, information systems, or a closely related field is the most defensible background. The degree needs to relate specifically to the job duties, not just to a general professional standard. If your degree is in an unrelated field, three years of relevant work experience can substitute for each missing year of education when building an equivalency argument.
How do I find Customer Success Consultant roles where employers are open to visa sponsorship?
Migrate Mate is the best place to browse Customer Success Consultant positions where employers have confirmed willingness to sponsor visas. Filtering by visa type lets you match your specific situation, whether you need H-1B, E-3, or TN sponsorship. Most general job boards do not filter by sponsorship availability, which means a large portion of applications go to employers who will not sponsor.
Does prior H-1B sponsorship experience at the employer affect my chances?
Significantly. Employers who have filed LCAs and H-1B petitions for Customer Success roles before have established internal processes, legal counsel relationships, and HR familiarity with the timeline. First-time sponsors often underestimate the documentation burden and timeline, which can delay or derail offers. Checking Department of Labor LCA disclosure data for prior filings under this job title is a practical way to gauge employer readiness before investing time in an application.
What is the prevailing wage requirement for sponsored Customer Success Consultant jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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