Customer Success Consultant Jobs in USA with Visa Sponsorship
Customer Success Consultant roles regularly appear on H-1B visa, L-1 visa, and TN visa sponsorships. Employers in SaaS, enterprise software, and professional services sponsor these positions, and the specialty occupation standard is met when the role requires a degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAbout Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Role
The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
What You Will Do
Dealership Engagement:
- Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Identify and interpret industry metrics as value realization evidence
Consultative Engagement:
- Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
- Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
- Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Platform Expertise and Scalable Delivery:
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply
What You Will Bring
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
- The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
- Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree
- Strong Executive Presence as they work with the top level Dealer Executives.
Perks & Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$78,000—$130,000 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Role
The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
What You Will Do
Dealership Engagement:
- Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Identify and interpret industry metrics as value realization evidence
Consultative Engagement:
- Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
- Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
- Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Platform Expertise and Scalable Delivery:
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply
What You Will Bring
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
- The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
- Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree
- Strong Executive Presence as they work with the top level Dealer Executives.
Perks & Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$78,000—$130,000 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
See all 18,649+ Customer Success Consultant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Consultant
Target SaaS and enterprise software employers
Companies selling complex software products sponsor Customer Success Consultants more consistently than other industries. Their customer retention depends on technical onboarding support, which justifies the degree requirement needed to meet specialty occupation standards for H-1B sponsorship.
Emphasize your degree field alignment
USCIS approves Customer Success roles when the position requires a specific degree, not just any bachelor's. Business administration, communications, marketing, or information systems degrees strengthen the specialty occupation argument considerably. Vague job descriptions hurt approval chances.
Ask about LCA filing before accepting offers
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition. Confirming they have prior LCA experience with this job title signals a smoother sponsorship process and reduces the risk of delays from unfamiliar HR teams.
Canadian and Mexican citizens should explore TN visas
TN visa eligibility covers management consultants, which some Customer Success Consultant roles qualify under depending on job duties. There is no lottery, no cap, and processing can happen at the border, making it significantly faster than the H-1B route.
Australian citizens have a direct H-1B alternative
The E-3 visa is available only to Australian citizens and follows the same specialty occupation standard as the H-1B. There is no lottery and the annual cap rarely fills. Customer Success roles at U.S. employers qualify when the position requires a relevant degree.
Track employers with prior Customer Success sponsorship history
Department of Labor LCA disclosure data shows which employers have sponsored this job title before. Companies with a history of filing for Customer Success roles have established internal processes, making them far more likely to sponsor again than first-time sponsors.
Frequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation for H-1B purposes?
Yes, but the job description determines qualification, not the title alone. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Roles demanding expertise in business, communications, or information systems typically meet the standard. Generic postings that accept any degree in any field create approval risk, so a well-drafted job description from your employer matters significantly.
Which visa types are most common for Customer Success Consultant sponsorship?
H-1B visa is the most common path for non-Australian, non-Canadian, non-Mexican applicants. Australian citizens can apply for the E-3 visa, which has no lottery and is faster. Canadian and Mexican citizens may qualify for a TN visa if their job duties align with the management consultant category. L-1B is an option for intracompany transfers with specialized knowledge of the employer's products or systems.
What degree do I need for an employer to sponsor me as a Customer Success Consultant?
A bachelor's degree in business administration, marketing, communications, information systems, or a closely related field is the most defensible background. The degree needs to relate specifically to the job duties, not just to a general professional standard. If your degree is in an unrelated field, three years of relevant work experience can substitute for each missing year of education when building an equivalency argument.
How do I find Customer Success Consultant roles where employers are open to visa sponsorship?
Migrate Mate is the best place to browse Customer Success Consultant positions where employers have confirmed willingness to sponsor visas. Filtering by visa type lets you match your specific situation, whether you need H-1B, E-3 visa, or TN sponsorship. Most general job boards do not filter by sponsorship availability, which means a large portion of applications go to employers who will not sponsor.
Does prior H-1B sponsorship experience at the employer affect my chances?
Significantly. Employers who have filed LCAs and H-1B petitions for Customer Success roles before have established internal processes, legal counsel relationships, and HR familiarity with the timeline. First-time sponsors often underestimate the documentation burden and timeline, which can delay or derail offers. Checking Department of Labor LCA disclosure data for prior filings under this job title is a practical way to gauge employer readiness before investing time in an application.
What is the prevailing wage requirement for sponsored Customer Success Consultant jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.