Customer Success Consultant Jobs in USA with Visa Sponsorship
Customer Success Consultant roles regularly appear on H-1B visa, L-1 visa, and TN visa sponsorships. Employers in SaaS, enterprise software, and professional services sponsor these positions, and the specialty occupation standard is met when the role requires a degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Growth Mindset—We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
Your Role:
- Lead business decision meetings as the subject matter expert (SME) and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.
- Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
- Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.
- Configure and manage the solution to align with the customer's objectives and requirements identified during business delivery meetings.
- Provide launch as well as ongoing support to the customer’s business team and other Intradiem champions, ensuring successful adoption by implementing Intradiem solutions and best practices.
- Provide troubleshooting support to assist with tracking and measuring the initial adoption of Intradiem against customer defined goals and objectives to ensure successful implementation and usage.
- Collaborate with internal cross-functional teams to develop and deliver high-quality services, maintaining strong working relationships to ensure customer satisfaction.
- Identify, document and communicate best practices, key trends, and process improvements.
- Conduct all business in accordance with Intradiem policies and procedures.
- All other duties as assigned.
Your Background:
- Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management role.
- Have 3+ years experience with business consulting and process improvement.
- Experience interfacing with external customers, sales, consulting services and executive management.
- Experience with SaaS software solutions.
- Excellent Change Management skills, including the ability to influence, motivate and persuade.
- Strong experience with Microsoft Excel, Word, and PowerPoint.
- Strong ability to convey functional information to non-technical personnel at all levels; and good listening skills to translate requirements from non-technical customers into requirements for the Product Management team.
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
- Excellent written and oral communication skills, including presentation skills and ability to consult remotely and onsite.
- Desire and ability to proactively research solutions and best practices.
- Excellent reasoning and analytical skills.
- Strong customer focus and service orientation.
- Self-driven, with excellent time management skills.
- Hands-on, individual contributor and collaborative team player.
- Experience in the healthcare industry is preferred.
- Experience with contact centers is preferred.
Work Authorization:
Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity
INTRODUCTION
Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Growth Mindset—We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
Your Role:
- Lead business decision meetings as the subject matter expert (SME) and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.
- Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
- Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.
- Configure and manage the solution to align with the customer's objectives and requirements identified during business delivery meetings.
- Provide launch as well as ongoing support to the customer’s business team and other Intradiem champions, ensuring successful adoption by implementing Intradiem solutions and best practices.
- Provide troubleshooting support to assist with tracking and measuring the initial adoption of Intradiem against customer defined goals and objectives to ensure successful implementation and usage.
- Collaborate with internal cross-functional teams to develop and deliver high-quality services, maintaining strong working relationships to ensure customer satisfaction.
- Identify, document and communicate best practices, key trends, and process improvements.
- Conduct all business in accordance with Intradiem policies and procedures.
- All other duties as assigned.
Your Background:
- Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management role.
- Have 3+ years experience with business consulting and process improvement.
- Experience interfacing with external customers, sales, consulting services and executive management.
- Experience with SaaS software solutions.
- Excellent Change Management skills, including the ability to influence, motivate and persuade.
- Strong experience with Microsoft Excel, Word, and PowerPoint.
- Strong ability to convey functional information to non-technical personnel at all levels; and good listening skills to translate requirements from non-technical customers into requirements for the Product Management team.
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
- Excellent written and oral communication skills, including presentation skills and ability to consult remotely and onsite.
- Desire and ability to proactively research solutions and best practices.
- Excellent reasoning and analytical skills.
- Strong customer focus and service orientation.
- Self-driven, with excellent time management skills.
- Hands-on, individual contributor and collaborative team player.
- Experience in the healthcare industry is preferred.
- Experience with contact centers is preferred.
Work Authorization:
Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Consultant
Target SaaS and enterprise software employers
Companies selling complex software products sponsor Customer Success Consultants more consistently than other industries. Their customer retention depends on technical onboarding support, which justifies the degree requirement needed to meet specialty occupation standards for H-1B sponsorship.
Emphasize your degree field alignment
USCIS approves Customer Success roles when the position requires a specific degree, not just any bachelor's. Business administration, communications, marketing, or information systems degrees strengthen the specialty occupation argument considerably. Vague job descriptions hurt approval chances.
Ask about LCA filing before accepting offers
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition. Confirming they have prior LCA experience with this job title signals a smoother sponsorship process and reduces the risk of delays from unfamiliar HR teams.
Canadian and Mexican citizens should explore TN visas
TN visa eligibility covers management consultants, which some Customer Success Consultant roles qualify under depending on job duties. There is no lottery, no cap, and processing can happen at the border, making it significantly faster than the H-1B route.
Australian citizens have a direct H-1B alternative
The E-3 visa is available only to Australian citizens and follows the same specialty occupation standard as the H-1B. There is no lottery and the annual cap rarely fills. Customer Success roles at U.S. employers qualify when the position requires a relevant degree.
Track employers with prior Customer Success sponsorship history
Department of Labor LCA disclosure data shows which employers have sponsored this job title before. Companies with a history of filing for Customer Success roles have established internal processes, making them far more likely to sponsor again than first-time sponsors.
Frequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation for H-1B purposes?
Yes, but the job description determines qualification, not the title alone. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Roles demanding expertise in business, communications, or information systems typically meet the standard. Generic postings that accept any degree in any field create approval risk, so a well-drafted job description from your employer matters significantly.
Which visa types are most common for Customer Success Consultant sponsorship?
H-1B visa is the most common path for non-Australian, non-Canadian, non-Mexican applicants. Australian citizens can apply for the E-3 visa, which has no lottery and is faster. Canadian and Mexican citizens may qualify for a TN visa if their job duties align with the management consultant category. L-1B is an option for intracompany transfers with specialized knowledge of the employer's products or systems.
What degree do I need for an employer to sponsor me as a Customer Success Consultant?
A bachelor's degree in business administration, marketing, communications, information systems, or a closely related field is the most defensible background. The degree needs to relate specifically to the job duties, not just to a general professional standard. If your degree is in an unrelated field, three years of relevant work experience can substitute for each missing year of education when building an equivalency argument.
How do I find Customer Success Consultant roles where employers are open to visa sponsorship?
Migrate Mate is the best place to browse Customer Success Consultant positions where employers have confirmed willingness to sponsor visas. Filtering by visa type lets you match your specific situation, whether you need H-1B, E-3 visa, or TN sponsorship. Most general job boards do not filter by sponsorship availability, which means a large portion of applications go to employers who will not sponsor.
Does prior H-1B sponsorship experience at the employer affect my chances?
Significantly. Employers who have filed LCAs and H-1B petitions for Customer Success roles before have established internal processes, legal counsel relationships, and HR familiarity with the timeline. First-time sponsors often underestimate the documentation burden and timeline, which can delay or derail offers. Checking Department of Labor LCA disclosure data for prior filings under this job title is a practical way to gauge employer readiness before investing time in an application.
What is the prevailing wage requirement for sponsored Customer Success Consultant jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.