Customer Success Consultant Jobs in USA with Visa Sponsorship
Customer Success Consultant roles regularly appear on H-1B visa, L-1 visa, and TN visa sponsorships. Employers in SaaS, enterprise software, and professional services sponsor these positions, and the specialty occupation standard is met when the role requires a degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
Find Customer Success Consultant JobsOverview
Showing 5 of 6,644+ Customer Success Consultant jobs
See all 6,644+ Customer Success Consultant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsAbout Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Customer Success Consultant
Retail Planning and Pricing
Reports to: VP of Customer Success Consulting, Planning and Pricing
About the Team
Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts. We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation. Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
About the Role
We are looking for a Customer Success Consultant to support customer onboarding and ongoing success after go-live for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value. This role spans implementation, product adoption and long-term customer relationships.
What You Will Do
- Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps.
- Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
- Work with solution architects, data science and engineering teams, and project managers to define the solution and configuration that best meet each customer’s needs.
- Create and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution.
- Identify gaps and opportunities in customer processes and recommend configuration changes or other improvements.
- Analyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations.
- Lead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed.
- Partner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys.
- Manage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up.
- Provide feedback to Product teams and continuously improve customer success, project, service and requirements management processes.
- Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities.
Track customer-specific time and effort accurately.
What You Bring
- A degree in business administration, management, merchandising or a related technical field.
- Experience in retail merchandising and consulting, preferably within fashion and lifestyle.
- Strong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps.
- A solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels.
- Comfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools.
- Business-fluent English.
- Initiative, curiosity and a willingness to learn and take ownership of challenges.
- Ability to collaborate in a dynamic, diverse and multinational team.
Willingness to travel occasionally; customers are primarily served remotely.
Additional Experience
The following would be an advantage:
- Additional languages.
Why Join Us
Join a global team working at the intersection of retail, enterprise software and applied AI. You’ll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.
Compensation and Benefits
The anticipated base salary range for this position is $100,000 – $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Customer Success Consultant
Retail Planning and Pricing
Reports to: VP of Customer Success Consulting, Planning and Pricing
About the Team
Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts. We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation. Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
About the Role
We are looking for a Customer Success Consultant to support customer onboarding and ongoing success after go-live for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value. This role spans implementation, product adoption and long-term customer relationships.
What You Will Do
- Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps.
- Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
- Work with solution architects, data science and engineering teams, and project managers to define the solution and configuration that best meet each customer’s needs.
- Create and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution.
- Identify gaps and opportunities in customer processes and recommend configuration changes or other improvements.
- Analyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations.
- Lead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed.
- Partner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys.
- Manage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up.
- Provide feedback to Product teams and continuously improve customer success, project, service and requirements management processes.
- Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities.
Track customer-specific time and effort accurately.
What You Bring
- A degree in business administration, management, merchandising or a related technical field.
- Experience in retail merchandising and consulting, preferably within fashion and lifestyle.
- Strong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps.
- A solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels.
- Comfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools.
- Business-fluent English.
- Initiative, curiosity and a willingness to learn and take ownership of challenges.
- Ability to collaborate in a dynamic, diverse and multinational team.
Willingness to travel occasionally; customers are primarily served remotely.
Additional Experience
The following would be an advantage:
- Additional languages.
Why Join Us
Join a global team working at the intersection of retail, enterprise software and applied AI. You’ll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.
Compensation and Benefits
The anticipated base salary range for this position is $100,000 – $130,000 per year. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and work location.
This position may also be eligible for a bonus. Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
See all 6,644+ Customer Success Consultant Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Consultant
Target SaaS and enterprise software employers
Companies selling complex software products sponsor Customer Success Consultants more consistently than other industries. Their customer retention depends on technical onboarding support, which justifies the degree requirement needed to meet specialty occupation standards for H-1B sponsorship.
Emphasize your degree field alignment
USCIS approves Customer Success roles when the position requires a specific degree, not just any bachelor's. Business administration, communications, marketing, or information systems degrees strengthen the specialty occupation argument considerably. Vague job descriptions hurt approval chances.
Ask about LCA filing before accepting offers
Your employer must file a Labor Condition Application with the Department of Labor before your H-1B petition. Confirming they have prior LCA experience with this job title signals a smoother sponsorship process and reduces the risk of delays from unfamiliar HR teams.
Canadian and Mexican citizens should explore TN visas
TN visa eligibility covers management consultants, which some Customer Success Consultant roles qualify under depending on job duties. There is no lottery, no cap, and processing can happen at the border, making it significantly faster than the H-1B route.
Australian citizens have a direct H-1B alternative
The E-3 visa is available only to Australian citizens and follows the same specialty occupation standard as the H-1B. There is no lottery and the annual cap rarely fills. Customer Success roles at U.S. employers qualify when the position requires a relevant degree.
Track employers with prior Customer Success sponsorship history
Department of Labor LCA disclosure data shows which employers have sponsored this job title before. Companies with a history of filing for Customer Success roles have established internal processes, making them far more likely to sponsor again than first-time sponsors.
Frequently Asked Questions
Does a Customer Success Consultant role qualify as a specialty occupation for H-1B purposes?
Yes, but the job description determines qualification, not the title alone. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Roles demanding expertise in business, communications, or information systems typically meet the standard. Generic postings that accept any degree in any field create approval risk, so a well-drafted job description from your employer matters significantly.
Which visa types are most common for Customer Success Consultant sponsorship?
H-1B visa is the most common path for non-Australian, non-Canadian, non-Mexican applicants. Australian citizens can apply for the E-3 visa, which has no lottery and is faster. Canadian and Mexican citizens may qualify for a TN visa if their job duties align with the management consultant category. L-1B is an option for intracompany transfers with specialized knowledge of the employer's products or systems.
What degree do I need for an employer to sponsor me as a Customer Success Consultant?
A bachelor's degree in business administration, marketing, communications, information systems, or a closely related field is the most defensible background. The degree needs to relate specifically to the job duties, not just to a general professional standard. If your degree is in an unrelated field, three years of relevant work experience can substitute for each missing year of education when building an equivalency argument.
How do I find Customer Success Consultant roles where employers are open to visa sponsorship?
Migrate Mate is the best place to browse Customer Success Consultant positions where employers have confirmed willingness to sponsor visas. Filtering by visa type lets you match your specific situation, whether you need H-1B, E-3 visa, or TN sponsorship. Most general job boards do not filter by sponsorship availability, which means a large portion of applications go to employers who will not sponsor.
Does prior H-1B sponsorship experience at the employer affect my chances?
Significantly. Employers who have filed LCAs and H-1B petitions for Customer Success roles before have established internal processes, legal counsel relationships, and HR familiarity with the timeline. First-time sponsors often underestimate the documentation burden and timeline, which can delay or derail offers. Checking Department of Labor LCA disclosure data for prior filings under this job title is a practical way to gauge employer readiness before investing time in an application.
What is the prevailing wage requirement for sponsored Customer Success Consultant jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.