Customer Success Consultant Visa Sponsorship Jobs in Illinois
Illinois customer success consultant roles are concentrated in Chicago's thriving tech and financial services sectors, with employers like Salesforce, Grubhub, Motorola Solutions, and Paylocity among active hirers. The city's density of SaaS and enterprise software companies creates consistent demand for sponsored customer success talent across the Midwest.
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Get Access To All JobsINTRODUCTION
Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future.
ROLE AND RESPONSIBILITIES
A Customer Success Manager (CSM) for Service Desk and Endpoint Engineering ensures enterprise clients successfully adopt, optimize, and scale modern workplace tools. You will act as the strategic bridge between executive stakeholders and IT operations. Your primary goal is to maximize platform utilization, minimize employee downtime, and drive high renewal rates for digital workspace solutions.
Core Responsibilities
- Driving Platform Adoption
- Guide Onboarding: Lead clients through deployment of endpoint management tools and modern service desk frameworks.
- Optimize Operations: Analyze service ticket trends to help clients shift from reactive firefighting to proactive automation.
-
Promote Feature Usage: Educate client IT teams on advanced platform capabilities like self-service portals and automated patching.
-
Performance & Relationship Management
- Lead Business Reviews: Conduct Quarterly Business Reviews (QBRs) detailing system health, ROI metrics, and operational maturity.
- Advocate for Clients: Serve as the client's internal voice, funneling feedback directly to Product and Engineering teams.
-
Manage Retention: Track health scores to proactively prevent account churn and secure long-term contract renewals.
-
Technical & Operational Advisory
- Improve Employee Experience: Help clients leverage endpoint telemetry to identify and fix device performance bottlenecks early.
- Align Frameworks: Assist clients in mapping modern workplace technologies to standard ITIL service management workflows.
BASIC QUALIFICATIONS
Required Skills & Qualifications
- Technical Acumen
- Deep understanding of ITSM frameworks (e.g., ServiceNow, Jira Service Management).
- Familiarity with Unified Endpoint Management (UEM) platforms (e.g., Microsoft Intune, VMware Workspace ONE).
-
Knowledge of OS environments (Windows, macOS), virtual desktops (VDI), and patch management.
-
Professional & Soft Skills
- Executive Presence: Ability to translate complex endpoint data into clear business value for CIOs and IT Directors.
- Data Literacy: Experience analyzing help desk ticket metrics, SLA performance, and device health logs.
- Change Management: Proven capability guiding large organizations through internal software transitions.
PREFERRED QUALIFICATIONS
- ITIL v4 Foundation / Managing Professional.
- Microsoft 365 Certified: Endpoint Administrator Associate.
- CompTIA A+ / Network+ / Security+ or equivalent foundational infrastructure knowledge.
- Certified Customer Success Manager (CCSM) or similar SaaS success credentials.
COMPENSATION
- The estimated base salary for this job is $120,000 - $165,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $138,000 - $206,250 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
LOCATION
-
LI-Onsite
-
LI-CL1
Position Level
Manager
Country
United States of America
INTRODUCTION
Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future.
ROLE AND RESPONSIBILITIES
A Customer Success Manager (CSM) for Service Desk and Endpoint Engineering ensures enterprise clients successfully adopt, optimize, and scale modern workplace tools. You will act as the strategic bridge between executive stakeholders and IT operations. Your primary goal is to maximize platform utilization, minimize employee downtime, and drive high renewal rates for digital workspace solutions.
Core Responsibilities
- Driving Platform Adoption
- Guide Onboarding: Lead clients through deployment of endpoint management tools and modern service desk frameworks.
- Optimize Operations: Analyze service ticket trends to help clients shift from reactive firefighting to proactive automation.
-
Promote Feature Usage: Educate client IT teams on advanced platform capabilities like self-service portals and automated patching.
-
Performance & Relationship Management
- Lead Business Reviews: Conduct Quarterly Business Reviews (QBRs) detailing system health, ROI metrics, and operational maturity.
- Advocate for Clients: Serve as the client's internal voice, funneling feedback directly to Product and Engineering teams.
-
Manage Retention: Track health scores to proactively prevent account churn and secure long-term contract renewals.
-
Technical & Operational Advisory
- Improve Employee Experience: Help clients leverage endpoint telemetry to identify and fix device performance bottlenecks early.
- Align Frameworks: Assist clients in mapping modern workplace technologies to standard ITIL service management workflows.
BASIC QUALIFICATIONS
Required Skills & Qualifications
- Technical Acumen
- Deep understanding of ITSM frameworks (e.g., ServiceNow, Jira Service Management).
- Familiarity with Unified Endpoint Management (UEM) platforms (e.g., Microsoft Intune, VMware Workspace ONE).
-
Knowledge of OS environments (Windows, macOS), virtual desktops (VDI), and patch management.
-
Professional & Soft Skills
- Executive Presence: Ability to translate complex endpoint data into clear business value for CIOs and IT Directors.
- Data Literacy: Experience analyzing help desk ticket metrics, SLA performance, and device health logs.
- Change Management: Proven capability guiding large organizations through internal software transitions.
PREFERRED QUALIFICATIONS
- ITIL v4 Foundation / Managing Professional.
- Microsoft 365 Certified: Endpoint Administrator Associate.
- CompTIA A+ / Network+ / Security+ or equivalent foundational infrastructure knowledge.
- Certified Customer Success Manager (CCSM) or similar SaaS success credentials.
COMPENSATION
- The estimated base salary for this job is $120,000 - $165,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $138,000 - $206,250 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
LOCATION
-
LI-Onsite
-
LI-CL1
Position Level
Manager
Country
United States of America
Customer Success Consultant Job Roles in Illinois
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Search Customer Success Consultant Jobs in IllinoisCustomer Success Consultant Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for customer success consultants in Illinois?
Chicago-based tech and SaaS employers are among the most active sponsors for customer success consultant roles in Illinois. Companies like Salesforce, Paylocity, Motorola Solutions, Grubhub, and Relativity have histories of filing H-1B visa petitions for customer-facing technical roles. Enterprise software firms and fintech companies in the Loop and River North neighborhoods are particularly active, given their need for skilled client-facing consultants with specialized product knowledge.
Which visa types are most common for customer success consultant roles in Illinois?
The H-1B is the most common visa category for customer success consultant roles in Illinois, provided the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as business, computer science, or information systems. Candidates from Australia may qualify for the E-3 visa. Those from Canada or Mexico may be eligible under the TN visa category, which can support management consultant classifications depending on the role's responsibilities.
Which cities in Illinois have the most customer success consultant sponsorship jobs?
Chicago accounts for the overwhelming majority of customer success consultant visa sponsorship jobs in Illinois. Neighborhoods like the Loop, River North, and the Fulton Market District host dense concentrations of SaaS, fintech, and enterprise technology employers. Smaller clusters exist in suburban areas such as Schaumburg and Downers Grove, where established technology and healthcare IT companies maintain regional offices with customer success teams.
How to find customer success consultant visa sponsorship jobs in Illinois?
Migrate Mate is the most direct way to find customer success consultant roles in Illinois where employers are open to visa sponsorship. You can filter specifically by state and role to surface relevant openings without sorting through listings from companies unlikely to sponsor. Focusing your search on Chicago-headquartered SaaS and enterprise software firms will give you the strongest pool of sponsorship-willing employers in this field.
Are there any Illinois-specific considerations for customer success consultants seeking visa sponsorship?
Illinois employers sponsoring H-1B workers must comply with Department of Labor prevailing wage requirements, which are benchmarked to the Chicago-Naperville-Elgin metropolitan area for most roles. Chicago's concentration of Big Ten university alumni networks and programs at schools like the University of Illinois and Northwestern also means employers in the area are generally familiar with OPT and STEM OPT timelines, which can make initial sponsorship conversations more straightforward for recent graduates.
What is the prevailing wage for sponsored customer success consultant jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.