Customer Success Consultant Visa Sponsorship Jobs in Illinois

84.51° Overview

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase. Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing. 84.51° follows a 5-day in-office work schedule to support collaboration, alignment, and team connection. Join us at 84.51°!

At 84.51°, people are the key to everything. We are dedicated to always doing what’s right and never compromising on our values. That’s why we have created a culture where every opinion is respected, and contrary thinking is encouraged. Making life more rewarding for our community and our associates is an essential part of the process. Our team is known for their enthusiasm, camaraderie and sense of fun. We work hard and we play just as hard. That’s why we engage in a range of official and unofficial activities to get together, serve the community, and have fun. We continually seek people who make us better. In order to continue to grow, we need more great people who want to join us in doing cool, industry-changing, brain-stimulating work.

Responsibilities

As a Lead Consultant at 84.51°, you are the driver of the customer first journey as you lead the insights driven strategy, execution, and implementation work that drives long term sustainable change and makes customers’ lives easier. We are also counting on you to innovate. You know the customer and our capabilities thoroughly, so you are in a great position to drive innovation. The customer’s voice influences every decision as you identify problems, develop solutions, activate insights and evaluate the impact on customers for Kroger and CPGs. Your primary client is Kroger, one of the world’s largest retailers and the third largest employer. You are expected to build strong, trusting relationships with your Kroger stakeholders and influence their decisions that drive long term customer loyalty. Your primary area of focus is Pricing & Promotions, leveraging our industry leading customer insights to drive strategies that are relevant to our customers. To operate effectively in this domain, you are expected to know the current state of the business, the latest trends, and the innovations that are impacting and disrupting this area – all from a customer perspective.

In this role, you will be part of the Enterprise Price & Promotion Strategies (EPPS) team with key responsibilities in areas of both Strategy and Capability ownership:

• Build a deep understanding of customer sentiment and behavior around price and promotions
• Build a deep understanding of the business domain, stakeholders, business processes, and constraints in which your strategy solutions play
• Partner with Kroger stakeholders to understand the Price & Promotion vision and create a roadmap to achieve that vision
• Own and work to define intended outcomes of, and path forward for, development of strategy solutions
• Understand and communicate organization objectives, strategies and solution needs to the team to facilitate results (where collaborative/as colleague)
• In collaboration with internal business partners, own development and creation of strategy solutions
• Create, develop, and test new strategies designed to meet the needs of Kroger and our customers
• Measure the impact of Kroger strategy implementations against both short and long term objectives, including impact to both Kroger and our customers
• Manage and communicate dependencies and risks

Qualifications, Skills, And Experience

Successful candidates will thrive in a fast paced environment that is a little unorthodox at times and will possess the following:

• 4-8 years of relevant experience
• Critical thinking skills
• Influencing skills
• Relationship management skills
• Strong business/commercial acumen
• Strong communication skills
• Tools and process acumen
• Education: Bachelor's degree (Master's Degree preferred but not required)

Pay Transparency And Benefits

The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.

Below is a list of some of the benefits we offer our associates:

• Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
• Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
• Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range $102,000—$172,000 USD