Customer Success Consultant Visa Sponsorship Jobs in North Carolina
North Carolina's growing tech corridor, anchored by the Research Triangle Park area and Charlotte's financial and fintech sector, creates steady demand for customer success consultants. Companies like Red Hat, Fidelity Investments, Cisco, and Bandwidth have a track record of sponsoring international talent for client-facing professional roles in the state.
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Get Access To All JobsINTRODUCTION
ADT is currently seeking a bright and assertive Tech Engineer Team Manager.
As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
- Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.
- Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations.
- Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
As an ADT Tech Engineer Team Manager, you are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.
Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.
Responsibilities:
- Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
- Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
- Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
- Participate in recruiting activities to select and hire new Tech Engineers, as required.
- Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
- Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
- Conduct regular coaching and formal performance management conversations with Tech Engineers.
- Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
- Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience:
- 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
- Proven track record of successfully building and developing high performing & customer-centric teams.
SKILLS:
- Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
- Highly analytical and strong conceptual problem solver.
- Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Education:
- Associate degree or equivalent related experience.
PAY AND BENEFITS DISCLOSURE
This role offers:
- Base Salary: $50,333
- Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allotment and mileage reimbursement.
Benefits:
- Medical, dental, and vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability, life insurance, and well-being benefits
- Paid time off
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
INTRODUCTION
ADT is currently seeking a bright and assertive Tech Engineer Team Manager.
As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
- Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.
- Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations.
- Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
As an ADT Tech Engineer Team Manager, you are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.
Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.
Responsibilities:
- Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
- Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
- Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
- Participate in recruiting activities to select and hire new Tech Engineers, as required.
- Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
- Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
- Conduct regular coaching and formal performance management conversations with Tech Engineers.
- Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
- Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience:
- 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
- Proven track record of successfully building and developing high performing & customer-centric teams.
SKILLS:
- Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
- Highly analytical and strong conceptual problem solver.
- Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Education:
- Associate degree or equivalent related experience.
PAY AND BENEFITS DISCLOSURE
This role offers:
- Base Salary: $50,333
- Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allotment and mileage reimbursement.
Benefits:
- Medical, dental, and vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability, life insurance, and well-being benefits
- Paid time off
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Customer Success Consultant Job Roles in North Carolina
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Search Customer Success Consultant Jobs in North CarolinaCustomer Success Consultant Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success consultants in North Carolina?
Technology and financial services employers in North Carolina are among the most active sponsors for customer success consultant roles. Companies like Red Hat and Bandwidth in the Research Triangle, along with Fidelity Investments and LendingTree in Charlotte, have sponsored H-1B visa workers in client-facing and technical advisory positions. Enterprise SaaS companies with North Carolina offices also regularly file sponsorship petitions for this role type.
Which visa types are most common for customer success consultant roles in North Carolina?
The H-1B is the most common visa for customer success consultants in North Carolina, provided the role requires a relevant bachelor's degree in a specific field such as computer science, business, or information systems. The TN visa is an option for Canadian and Mexican nationals in qualifying business or computer-related occupations. Australians holding an E-3 visa may also be eligible if the position meets specialty occupation requirements.
Which cities in North Carolina have the most customer success consultant sponsorship jobs?
The Research Triangle area, encompassing Raleigh, Durham, and Chapel Hill, concentrates the highest number of customer success consultant opportunities due to its dense technology sector and Research Triangle Park. Charlotte is the second-largest hub, driven by fintech, banking, and enterprise software companies. Smaller but growing markets include Cary, which hosts several major tech company offices, and Morrisville, home to companies like Cisco.
How to find customer success consultant visa sponsorship jobs in North Carolina?
Migrate Mate is built specifically for international job seekers and filters customer success consultant roles in North Carolina by visa sponsorship availability, saving you from sifting through listings from employers who won't sponsor. You can filter by location, role type, and visa category to find positions matched to your situation. Migrate Mate also surfaces employers with an active H-1B sponsorship history, which is a reliable signal of willingness to sponsor new hires.
Are there any state-specific considerations for customer success consultants seeking visa sponsorship in North Carolina?
North Carolina's Research Triangle is home to several universities, including NC State, Duke, and UNC Chapel Hill, which produce strong pipelines of international graduates who often seek OPT-to-H-1B transitions in customer success roles. Employers in the Triangle are generally experienced with the sponsorship process as a result. For customer success roles to qualify as a specialty occupation under H-1B, the position typically needs to require a specific degree field rather than accepting any bachelor's degree.
What is the prevailing wage for sponsored customer success consultant jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.