Customer Success Consultant Visa Sponsorship Jobs in New York
New York's customer success consultant market is concentrated in Manhattan's tech and financial services sectors, with major employers including Salesforce, IBM, and a dense cluster of SaaS startups in the Flatiron District and Hudson Yards. Companies here regularly sponsor H-1B visa and other work visas for qualified candidates with strong client-facing and technical backgrounds.
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Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description
The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software, processing annual renewals and add-ons, supporting customer requests for customizations and consulting, proactive outreach, regular collection and tracking of NPS, meeting with support, sales, and professional services to solve your client’s needs, conducting feedback and project completion calls at the end of projects, regularly scheduling meetings and follow up with clients, creating pricing quotes and statements of work for products and services, flagging and conducting case studies, and otherwise supporting clients and the internal Baker Tilly team.
Job Responsibilities:
- Initiate and support the renewal process, including providing pricing and answering questions about potential changes to current customer packages.
- Provide information and support for customers requesting additional services or products, in addition to managed accounting services available through Baker Tilly.
- Build quotes, statements of work, and manage pricing for existing customers.
- Regular Customer Outreach including ongoing follow up, feedback requests, meetings, go-live celebrations, and additional duties as assigned.
- Schedule consulting calls and meetings for follow up after services are performed, including project completion reviews.
- Support sales and marketing in occasional outbound sales campaigns or requests for reviews/references.
- Identify customers to engage in and conduct case-studies and reviews.
- Support third party relationships with external software manufacturers in conjunction with client and internal customer relations.
- Serve as point of contact for billing and credit inquiries, errors, and requests then delegate to the appropriate internal or external support.
Job Requirements:
- Bachelor’s degree in accounting, business, or similar field or experience in Customer Success within a similar organization.
- Knowledge of SaaS business model and metrics.
- 3 years’ experience in customer success or sales in the SaaS industry or similar experience.
- Knowledge of CRM system, especially Salesforce.
- Experience with accounting is a plus.
The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
The national pay rate range is $57,304 to $97,790.
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description
The Senior Associate, Customer Success will be responsible for aiding adoption of the ERP software, processing annual renewals and add-ons, supporting customer requests for customizations and consulting, proactive outreach, regular collection and tracking of NPS, meeting with support, sales, and professional services to solve your client’s needs, conducting feedback and project completion calls at the end of projects, regularly scheduling meetings and follow up with clients, creating pricing quotes and statements of work for products and services, flagging and conducting case studies, and otherwise supporting clients and the internal Baker Tilly team.
Job Responsibilities:
- Initiate and support the renewal process, including providing pricing and answering questions about potential changes to current customer packages.
- Provide information and support for customers requesting additional services or products, in addition to managed accounting services available through Baker Tilly.
- Build quotes, statements of work, and manage pricing for existing customers.
- Regular Customer Outreach including ongoing follow up, feedback requests, meetings, go-live celebrations, and additional duties as assigned.
- Schedule consulting calls and meetings for follow up after services are performed, including project completion reviews.
- Support sales and marketing in occasional outbound sales campaigns or requests for reviews/references.
- Identify customers to engage in and conduct case-studies and reviews.
- Support third party relationships with external software manufacturers in conjunction with client and internal customer relations.
- Serve as point of contact for billing and credit inquiries, errors, and requests then delegate to the appropriate internal or external support.
Job Requirements:
- Bachelor’s degree in accounting, business, or similar field or experience in Customer Success within a similar organization.
- Knowledge of SaaS business model and metrics.
- 3 years’ experience in customer success or sales in the SaaS industry or similar experience.
- Knowledge of CRM system, especially Salesforce.
- Experience with accounting is a plus.
The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
The national pay rate range is $57,304 to $97,790.
Customer Success Consultant Job Roles in New York
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Search Customer Success Consultant Jobs in New YorkCustomer Success Consultant Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success consultants in New York?
Large technology and enterprise software firms are the most active sponsors for customer success consultant roles in New York. Companies like Salesforce, IBM, Oracle, SAP, and Adobe have consistent H-1B sponsorship histories in New York. Beyond large enterprises, SaaS startups headquartered in Manhattan and Brooklyn also sponsor regularly, particularly those backed by institutional investors that have established HR infrastructure for visa processing.
Which visa types are most common for customer success consultant roles in New York?
The H-1B is the most common visa for customer success consultants in New York, provided the role requires at least a bachelor's degree in a relevant specialty field such as business, information technology, or communications. Some candidates enter through the L-1B (intracompany transfer for specialized knowledge) if they're moving from a foreign office of a multinational. Australian citizens may also qualify for the E-3 visa as an alternative to H-1B.
Which cities in New York have the most customer success consultant sponsorship jobs?
Manhattan accounts for the overwhelming majority of customer success consultant sponsorship opportunities in New York State, driven by its concentration of enterprise tech firms, financial services companies, and SaaS headquarters. Brooklyn's tech community, particularly DUMBO and the Navy Yard area, is a secondary hub. Albany and Buffalo have a smaller but present demand, primarily from healthcare technology and government-adjacent software vendors.
How to find customer success consultant visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters customer success consultant roles in New York by visa sponsorship status, so you're not sifting through listings that won't support work authorization. Because New York's market moves quickly and many roles fill through enterprise recruiting cycles, setting up alerts on Migrate Mate for this role and location combination helps you respond to new sponsorship-eligible postings early.
Are there state-specific considerations for customer success consultant sponsorship jobs in New York?
New York follows federal H-1B prevailing wage requirements, but the New York City metro area is designated a high-cost region, which means the Department of Labor's prevailing wage determinations for customer success roles here tend to be among the highest in the country. Employers filing Labor Condition Applications must certify they're meeting these wage levels. Candidates from universities in the SUNY or CUNY systems or programs like Cornell Tech on Roosevelt Island sometimes have established pipelines with New York-based tech employers who sponsor visas.
What is the prevailing wage for sponsored customer success consultant jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.