Enterprise Customer Success Jobs in USA with Visa Sponsorship
Enterprise Customer Success roles are strong candidates for H-1B visa and E-3 visa sponsorship. Most positions require a bachelor's degree in business, communications, or a related field, and larger employers routinely sponsor qualified international candidates through the LCA and I-129 filing process. For detailed occupation requirements, see the O*NET profile.
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Pendulum empowers companies and governments to uncover, understand, and act on current and potential risks and opportunities contained within narratives. We are building a powerful, multi-medium, always-on narrative and community intelligence platform for our customers, while tackling one of society’s biggest problems - combating harmful mis- and disinformation. We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.
Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences. Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and improves decision-making. Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.
About the role
We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue-driving role responsible for retention, expansion, adoption, onboarding, and executive alignment across enterprise accounts.
Key Responsibilities
Revenue Ownership (Renewals & Expansion)
- Own full-cycle enterprise renewals from risk identification through contract execution.
- Maintain accurate renewal forecasting and visibility into the expansion pipeline.
- Drive upsell and cross-sell opportunities, visibility into the expansion pipeline, including additional seats, modules, SKUs, and new buying centers.
- Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR).
- Build and execute strategic account growth plans for each enterprise customer.
Enterprise Adoption & Value Realization
- Drive measurable platform adoption across global marketing and communications teams.
- Establish success plans aligned to customer business objectives and executive KPIs.
- Ensure customers achieve time-to-value within the first 30–60 days.
- Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions.
Onboarding & Implementation Execution
- Lead structured onboarding programs for enterprise security, marketing and communications buyers.
- Deliver tailored training sessions for brand, social, communications, and executive stakeholders.
- Operationalize workflows within marketing and comms teams to ensure ongoing value realization.
- Ensure alignment between sales commitments and customer execution.
Executive Relationship Management
- Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications.
- Run Quarterly Business Reviews (QBRs) and executive strategy sessions.
- Position Pendulum as a strategic intelligence partner rather than a monitoring tool.
- Proactively identify organizational shifts, budget risk, and expansion opportunities.
Required Experience
- 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
- Demonstrated experience owning renewals and upsells as core responsibilities.
- Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams).
- Proven track record driving Net Revenue Retention (NRR) and expansion growth.
- Experience managing complex enterprise accounts ($100k+ ARR preferred).
- Strong executive presence and commercial negotiation skills.
Preferred Experience
- Experience in social intelligence, media monitoring, or marketing analytics platforms.
- Background working in high-growth or scaling SaaS organizations.
- Experience partnering cross-functionally with Sales, Product, and Marketing teams.
- To have been measured for success by one or all of the following metrics: Net Revenue Retention, Gross Logo Retention, Expansion ARR, Adoptions and Usage Benchmarks, Onboarding Time-to-Value, Executive Engagement, and QBR Execution.
What we offer
- Grow as a professional by working with emerging technologies in a high-demand industry segment.
- Drive company direction at a company that encourages input from all levels to help shape our trajectory.
- Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges.
- Learn from industry and government experts who value initiative and encourage innovation.
- Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays.
- Receive excellent benefits, including 100% employer-paid employee health premiums (50% for dependents), 401(k), and FSA.
The Enterprise Customer Success Manager position offers a base salary of $90,000 to $110,000, and OTE of $140,000, equity, and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.
About us
Pendulum empowers companies and governments to uncover, understand, and act on current and potential risks and opportunities contained within narratives. We are building a powerful, multi-medium, always-on narrative and community intelligence platform for our customers, while tackling one of society’s biggest problems - combating harmful mis- and disinformation. We are deeply inspired by our mission, motivated by solving hard technical problems, and obsessed with our customers.
Fulfilling our mission demands bringing together a team with a broad range of backgrounds and experiences. Diverse teams are the strongest teams because their plurality of experience enriches and expands the solution space and improves decision-making. Diversity and inclusion are therefore core to our values and at the forefront of our hiring philosophy and day-to-day operations.
About the role
We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue-driving role responsible for retention, expansion, adoption, onboarding, and executive alignment across enterprise accounts.
Key Responsibilities
Revenue Ownership (Renewals & Expansion)
- Own full-cycle enterprise renewals from risk identification through contract execution.
- Maintain accurate renewal forecasting and visibility into the expansion pipeline.
- Drive upsell and cross-sell opportunities, visibility into the expansion pipeline, including additional seats, modules, SKUs, and new buying centers.
- Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR).
- Build and execute strategic account growth plans for each enterprise customer.
Enterprise Adoption & Value Realization
- Drive measurable platform adoption across global marketing and communications teams.
- Establish success plans aligned to customer business objectives and executive KPIs.
- Ensure customers achieve time-to-value within the first 30–60 days.
- Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions.
Onboarding & Implementation Execution
- Lead structured onboarding programs for enterprise security, marketing and communications buyers.
- Deliver tailored training sessions for brand, social, communications, and executive stakeholders.
- Operationalize workflows within marketing and comms teams to ensure ongoing value realization.
- Ensure alignment between sales commitments and customer execution.
Executive Relationship Management
- Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications.
- Run Quarterly Business Reviews (QBRs) and executive strategy sessions.
- Position Pendulum as a strategic intelligence partner rather than a monitoring tool.
- Proactively identify organizational shifts, budget risk, and expansion opportunities.
Required Experience
- 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
- Demonstrated experience owning renewals and upsells as core responsibilities.
- Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams).
- Proven track record driving Net Revenue Retention (NRR) and expansion growth.
- Experience managing complex enterprise accounts ($100k+ ARR preferred).
- Strong executive presence and commercial negotiation skills.
Preferred Experience
- Experience in social intelligence, media monitoring, or marketing analytics platforms.
- Background working in high-growth or scaling SaaS organizations.
- Experience partnering cross-functionally with Sales, Product, and Marketing teams.
- To have been measured for success by one or all of the following metrics: Net Revenue Retention, Gross Logo Retention, Expansion ARR, Adoptions and Usage Benchmarks, Onboarding Time-to-Value, Executive Engagement, and QBR Execution.
What we offer
- Grow as a professional by working with emerging technologies in a high-demand industry segment.
- Drive company direction at a company that encourages input from all levels to help shape our trajectory.
- Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges.
- Learn from industry and government experts who value initiative and encourage innovation.
- Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays.
- Receive excellent benefits, including 100% employer-paid employee health premiums (50% for dependents), 401(k), and FSA.
The Enterprise Customer Success Manager position offers a base salary of $90,000 to $110,000, and OTE of $140,000, equity, and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location.
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Get Access To All JobsTips for Finding Enterprise Customer Success Jobs
Target large enterprise SaaS companies
Companies with dedicated enterprise CS teams, think Salesforce, Workday, or ServiceNow, file H-1B petitions at scale and have established immigration processes. Smaller startups may lack the infrastructure to sponsor efficiently, so prioritize employers with proven sponsorship track records.
Frame your degree as a business or technical match
USCIS requires a direct connection between your degree field and the role. A background in business administration, marketing, information systems, or communications strengthens your specialty occupation case for Enterprise Customer Success positions significantly.
Highlight measurable enterprise outcomes in your resume
Sponsoring employers need to justify the petition. Quantify your impact with metrics like retention rates, net revenue retention, or expansion revenue. This demonstrates the specialized value that supports a specialty occupation determination during the LCA review process.
Understand the LCA prevailing wage requirement
Your employer must certify to the Department of Labor that your offered compensation meets the prevailing wage for your metro area and role level. Roles classified at higher wage levels face less USCIS scrutiny and signal stronger specialty occupation standing to adjudicators.
Ask about sponsorship timelines before accepting offers
H-1B cap-subject sponsorship follows an annual lottery with an October 1 start date. If you're currently on OPT or a grace period, confirm whether the employer will also support cap-exempt pathways or bridge arrangements while your petition is pending.
Australian nationals should ask specifically about the E-3
The E-3 visa is exclusively available to Australian citizens and has no lottery, no annual shortage, and a faster processing path than the H-1B. Many enterprise employers are unfamiliar with it, so raising it directly during offer negotiations can accelerate your sponsorship timeline.
Frequently Asked Questions
Does Enterprise Customer Success qualify as a specialty occupation for H-1B purposes?
It can, but it depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Enterprise CS roles that involve complex technical onboarding, solutions consulting, or data-driven account management in regulated industries tend to qualify more reliably than generalist account management positions where any degree field satisfies the requirement.
What degree do I need to get sponsored for an Enterprise Customer Success role?
Most sponsoring employers and USCIS adjudicators look for a bachelor's degree in business administration, communications, marketing, information systems, or a related field. A degree in an unrelated field is harder to defend, though relevant graduate-level credentials or a combination of education and years of specialized experience can sometimes bridge the gap depending on how the job description is written.
Which employers are most likely to sponsor international candidates for Enterprise Customer Success?
Enterprise SaaS companies with large post-sales organizations are the most consistent sponsors. Firms in cloud infrastructure, fintech, healthcare technology, and HR software tend to have active immigration programs and file petitions regularly. To find which specific employers are currently sponsoring international candidates in this role, browse Migrate Mate's verified sponsorship job board filtered by job title.
Can I transfer my H-1B to a new Enterprise Customer Success role at a different company?
Yes. H-1B visa portability allows you to start working for a new employer as soon as the new I-129 petition is filed, as long as you've been in valid H-1B status for at least 180 days and your previous petition was approved. The new employer must file a new LCA and I-129 specific to the new position, which restarts the specialty occupation review but does not require you to re-enter the lottery.
How does the H-1B lottery affect my chances of getting sponsored for this role?
In recent years, USCIS has received over 400,000 registrations for 85,000 available H-1B slots, resulting in selection rates around 20 to 25 percent. If you're not selected, some employers will hold your offer and reregister the following year. Cap-exempt employers, such as universities and certain nonprofits, are not subject to the lottery and can file at any time, making them worth targeting if your background fits.
What is the prevailing wage requirement for sponsored Enterprise Customer Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.