Enterprise Customer Success Jobs in USA with Visa Sponsorship
Enterprise Customer Success roles are strong candidates for H-1B and E-3 visa sponsorship. Most positions require a bachelor's degree in business, communications, or a related field, and larger employers routinely sponsor qualified international candidates through the LCA and I-129 filing process. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWHAT IS BOX?
Box (NYSE BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
This role is vital for driving the growth and retention of our customer base, which directly impacts our company’s success and stability. By strategically managing and expanding your book of business, you ensure that our clients receive exceptional value and remain engaged with Box. Your ability to deeply understand each customer's business through research and relationship-building—reaching all levels, including the C-suite—is crucial for identifying and addressing their specific needs. This deep insight allows you to present innovative solutions and conduct thorough discovery to fully grasp and resolve their pain points. As a trusted partner, your role helps companies thrive and continue their partnership with Box. Managing a diverse range of customers at various stages of their lifecycle requires resilience, adaptability, and a high degree of operational rigor. Your dedication to mastering our products and executing with precision ensures that we deliver unparalleled value, making your role essential to our clients' success and our company’s growth.
- Increase customer retention by conducting customer engagement calls in person and virtually, developing use cases and supporting customers in implementation and adoption as well as performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes.
- Manage all post-sales activity for Box’s enterprise customers through strong relationship-building, product knowledge, planning and execution.
- Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs.
- Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management.
- Track accounts to identify churn risk and work actively to improve customer health and retention.
- Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture.
- Work closely with Product and Engineering on identification and tracking of product improvement requests.
- Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers.
- Develop, test, and iterate on industry specific playbooks and engagement strategies.
- Program creation for initiatives specific to deepening adoption and relationships with our enterprise customers.
Who You Are
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
- Bachelors degree or equivalent experience required
- 3+ years prior account management experience
- 2+ years of experience in SaaS
- Experience with enterprise accounts preferred
- Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A self-starter who takes the initiative to get things done
- A drivers license may be required if you are asked to visit clients onsite.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles
Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco
Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range $111,000 - $138,500 USD
WHAT IS BOX?
Box (NYSE BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
This role is vital for driving the growth and retention of our customer base, which directly impacts our company’s success and stability. By strategically managing and expanding your book of business, you ensure that our clients receive exceptional value and remain engaged with Box. Your ability to deeply understand each customer's business through research and relationship-building—reaching all levels, including the C-suite—is crucial for identifying and addressing their specific needs. This deep insight allows you to present innovative solutions and conduct thorough discovery to fully grasp and resolve their pain points. As a trusted partner, your role helps companies thrive and continue their partnership with Box. Managing a diverse range of customers at various stages of their lifecycle requires resilience, adaptability, and a high degree of operational rigor. Your dedication to mastering our products and executing with precision ensures that we deliver unparalleled value, making your role essential to our clients' success and our company’s growth.
- Increase customer retention by conducting customer engagement calls in person and virtually, developing use cases and supporting customers in implementation and adoption as well as performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes.
- Manage all post-sales activity for Box’s enterprise customers through strong relationship-building, product knowledge, planning and execution.
- Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs.
- Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management.
- Track accounts to identify churn risk and work actively to improve customer health and retention.
- Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture.
- Work closely with Product and Engineering on identification and tracking of product improvement requests.
- Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers.
- Develop, test, and iterate on industry specific playbooks and engagement strategies.
- Program creation for initiatives specific to deepening adoption and relationships with our enterprise customers.
Who You Are
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
- Bachelors degree or equivalent experience required
- 3+ years prior account management experience
- 2+ years of experience in SaaS
- Experience with enterprise accounts preferred
- Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A self-starter who takes the initiative to get things done
- A drivers license may be required if you are asked to visit clients onsite.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles
Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco
Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range $111,000 - $138,500 USD
How to Get Visa Sponsorship in Enterprise Customer Success
Target large enterprise SaaS companies
Companies with dedicated enterprise CS teams, think Salesforce, Workday, or ServiceNow, file H-1B petitions at scale and have established immigration processes. Smaller startups may lack the infrastructure to sponsor efficiently, so prioritize employers with proven sponsorship track records.
Frame your degree as a business or technical match
USCIS requires a direct connection between your degree field and the role. A background in business administration, marketing, information systems, or communications strengthens your specialty occupation case for Enterprise Customer Success positions significantly.
Highlight measurable enterprise outcomes in your resume
Sponsoring employers need to justify the petition. Quantify your impact with metrics like retention rates, net revenue retention, or expansion revenue. This demonstrates the specialized value that supports a specialty occupation determination during the LCA review process.
Understand the LCA prevailing wage requirement
Your employer must certify to the Department of Labor that your offered compensation meets the prevailing wage for your metro area and role level. Roles classified at higher wage levels face less USCIS scrutiny and signal stronger specialty occupation standing to adjudicators.
Ask about sponsorship timelines before accepting offers
H-1B cap-subject sponsorship follows an annual lottery with an October 1 start date. If you're currently on OPT or a grace period, confirm whether the employer will also support cap-exempt pathways or bridge arrangements while your petition is pending.
Australian nationals should ask specifically about the E-3
The E-3 visa is exclusively available to Australian citizens and has no lottery, no annual shortage, and a faster processing path than the H-1B. Many enterprise employers are unfamiliar with it, so raising it directly during offer negotiations can accelerate your sponsorship timeline.
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Get Access To All JobsFrequently Asked Questions
Does Enterprise Customer Success qualify as a specialty occupation for H-1B purposes?
It can, but it depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Enterprise CS roles that involve complex technical onboarding, solutions consulting, or data-driven account management in regulated industries tend to qualify more reliably than generalist account management positions where any degree field satisfies the requirement.
What degree do I need to get sponsored for an Enterprise Customer Success role?
Most sponsoring employers and USCIS adjudicators look for a bachelor's degree in business administration, communications, marketing, information systems, or a related field. A degree in an unrelated field is harder to defend, though relevant graduate-level credentials or a combination of education and years of specialized experience can sometimes bridge the gap depending on how the job description is written.
Which employers are most likely to sponsor international candidates for Enterprise Customer Success?
Enterprise SaaS companies with large post-sales organizations are the most consistent sponsors. Firms in cloud infrastructure, fintech, healthcare technology, and HR software tend to have active immigration programs and file petitions regularly. To find which specific employers are currently sponsoring international candidates in this role, browse Migrate Mate's verified sponsorship job board filtered by job title.
Can I transfer my H-1B to a new Enterprise Customer Success role at a different company?
Yes. H-1B portability allows you to start working for a new employer as soon as the new I-129 petition is filed, as long as you've been in valid H-1B status for at least 180 days and your previous petition was approved. The new employer must file a new LCA and I-129 specific to the new position, which restarts the specialty occupation review but does not require you to re-enter the lottery.
How does the H-1B lottery affect my chances of getting sponsored for this role?
In recent years, USCIS has received over 400,000 registrations for 85,000 available H-1B slots, resulting in selection rates around 20 to 25 percent. If you're not selected, some employers will hold your offer and reregister the following year. Cap-exempt employers, such as universities and certain nonprofits, are not subject to the lottery and can file at any time, making them worth targeting if your background fits.
What is the prevailing wage requirement for sponsored Enterprise Customer Success jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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