Enterprise Customer Success Visa Sponsorship Jobs in New York
New York's enterprise customer success market centers on Manhattan's dense concentration of financial technology, media, and SaaS companies, with major employers like Salesforce, IBM, and Oracle regularly hiring for these roles. The city's scale means enterprise accounts are genuinely complex, making specialized CS experience highly transferable and competitive for visa sponsorship candidates.
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Get Access To All JobsINTRODUCTION
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
Responsibilities
- Execute the scaled Enterprise customer success strategy developed by leadership
- Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
- Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
- Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
- Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities
- Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
- Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
- Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes
- Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks
- Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs
QUALIFICATIONS
- 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
- Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
- Strong customer judgment with the ability to balance personalized engagement and scalable program execution
- Proven ability to drive adoption, retention, and growth across a book of business
- Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
- Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
COMPENSATION
- Compensation Range: $150K - $175K
INTRODUCTION
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
Responsibilities
- Execute the scaled Enterprise customer success strategy developed by leadership
- Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
- Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
- Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
- Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities
- Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
- Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
- Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes
- Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks
- Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs
QUALIFICATIONS
- 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
- Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
- Strong customer judgment with the ability to balance personalized engagement and scalable program execution
- Proven ability to drive adoption, retention, and growth across a book of business
- Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
- Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
COMPENSATION
- Compensation Range: $150K - $175K
Enterprise Customer Success Job Roles in New York
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Search Enterprise Customer Success Jobs in New YorkEnterprise Customer Success Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for enterprise customer success roles in New York?
Established technology firms with large New York offices, including Salesforce, IBM, Oracle, Microsoft, and SAP, have consistent track records of H-1B visa sponsorship for enterprise customer success positions. SaaS companies headquartered in or with significant New York presences, such as Datadog, MongoDB, and Sprinklr, also regularly sponsor international hires for senior enterprise-facing roles where specialized industry knowledge or language skills are a differentiator.
Which visa types are most common for enterprise customer success roles in New York?
The H-1B is the most common visa for enterprise customer success roles in New York, typically filed under specialty occupation classifications tied to degrees in business, information systems, or a related field. Candidates with relevant STEM degrees may also benefit from OPT or STEM OPT extensions while seeking sponsorship. Executives transferring from overseas offices of the same company may qualify for an L-1 visa intracompany transferee visa instead.
Which cities in New York have the most enterprise customer success sponsorship jobs?
Manhattan accounts for the overwhelming majority of enterprise customer success sponsorship opportunities in New York, driven by the concentration of financial services, media, and enterprise SaaS firms in Midtown and the Flatiron District. Brooklyn's tech corridor in DUMBO has a smaller but growing presence. Outside New York City, enterprise CS hiring is limited, though companies with regional offices in Buffalo or Albany occasionally post these roles.
How to find enterprise customer success visa sponsorship jobs in New York?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter enterprise customer success roles by New York location directly. Because sponsorship willingness is not always disclosed in standard job postings, Migrate Mate surfaces employers with documented sponsorship histories, which saves significant time when targeting companies most likely to support an H-1B or other work visa for enterprise CS positions in New York.
Are there state-specific considerations for enterprise customer success candidates seeking sponsorship in New York?
New York's prevailing wage requirements under the H-1B program reflect the city's high cost of living, so employers must certify compensation that meets Department of Labor wage levels for customer success roles in the New York metro area. The state's dense concentration of enterprise accounts in regulated industries like finance and healthcare also means employers often prefer candidates with domain expertise, which can strengthen a specialty occupation argument during the H-1B petition process.
What is the prevailing wage for sponsored enterprise customer success jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.