Enterprise Customer Success Visa Sponsorship Jobs in New York
New York's enterprise customer success market centers on Manhattan's dense concentration of financial technology, media, and SaaS companies, with major employers like Salesforce, IBM, and Oracle regularly hiring for these roles. The city's scale means enterprise accounts are genuinely complex, making specialized CS experience highly transferable and competitive for visa sponsorship candidates.
Find Enterprise Customer Success JobsOverview
Showing 5 of 30+ Enterprise Customer Success Jobs in New York with Visa Sponsorship
See all 30+ Enterprise Customer Success Jobs in New York with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Enterprise Customer Success Jobs in New York with Visa Sponsorship.
Get Access To All JobsThe Company You'll Join
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta's platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
Carta's Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don't work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta's software for the Office of the Fund CFO does just that - it's a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
The Team You'll Work With
The Enterprise Customer Success team here at Carta is our most advanced relationship management team, focused on liquidity, NDR, and customer satisfaction. We manage the top 1% of our private customers, with more mature cap tables and complex account configurations. This team is hyper-focused on the health of these valuable customers, and is purely dedicated to their success.
The Problems You'll Solve
- Own the success and health of your assigned clients by developing strategies aimed to increase engagement and mitigate churn
- Become a trusted advisor; develop deep relationships with our most strategic customers by delivering value, sharing best practices and acting as the voice of customer internally
- Drive product adoption and usage of Carta throughout the customer journey, including training customers on Carta's MCP plugins
- Leverage AI fluency to proactively engage with customers at scale. You will build and utilize custom workflows to anticipate customer needs and uncover strategic opportunities within your portfolio
- Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings
- Drive retention and growth among our most valuable customers by understanding their business needs and working with them to develop strategic accounts plans designed to help them succeed
- Maintain a regular cadence of communication with customers; share insights about their adoption trends, engagement, overall health and sentiment
- Marshall resources internally as needed to resolve customer issues; proactively identify areas of risk and develop plans to address these needs
- Collaborate with R&D and Customer Support teams to resolve issues and share customer feedback in an ongoing effort to improve our product
- Leverage technology to proactively engage with customers at scale regarding Carta's value and upcoming renewals
- Use the above to identify liquidity opportunities aligned with the customer's life cycle and collaborate with cross-functional teams to engage the customer with our services
The Impact You'll Have
By building strong relationships with our Late Stage Private customers, you will be helping to secure our future pipeline for private and public liquidity opportunities, and drive strategic value for a key segment of Carta customers.
About You
We're looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, and efficient time management is essential as well. In addition, we're prioritizing:
- Strong verbal and written communicator who can break down complex concepts
- Experienced negotiator with high EQ who has managed large renewals working with procurement teams, procurement vendors, and finance professionals
- Proven ability to build and manage relationships, preferably in a SaaS environment, balancing the client and Carta goals
- Beyond standard SaaS platforms, you possess a strong fluency in modern AI systems. You are comfortable navigating technical environments (CLIs, APIs, MCPs) to build creative solutions that help you better understand and serve complex enterprise accounts
- Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity
- Prior experience working in venture capital or private equity space is a plus
- Problem solver with a growth mindset who is proactive, action-oriented, and attentive to detail. You view AI not just as a chatbot, but as a workflow engine, and are comfortable navigating advanced AI systems to maximize your impact
- Experience working with any customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero
- Adaptability in the midst of shifting priorities
- Exposure to complex product offerings is a plus
- Willingness to take CEP exams if not already certified
Salary
We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.
Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:
- Up to $153,000 - $181,000 SF and NY
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Disclosures:
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.
The Company You'll Join
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta's platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
Carta's Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don't work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta's software for the Office of the Fund CFO does just that - it's a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
The Team You'll Work With
The Enterprise Customer Success team here at Carta is our most advanced relationship management team, focused on liquidity, NDR, and customer satisfaction. We manage the top 1% of our private customers, with more mature cap tables and complex account configurations. This team is hyper-focused on the health of these valuable customers, and is purely dedicated to their success.
The Problems You'll Solve
- Own the success and health of your assigned clients by developing strategies aimed to increase engagement and mitigate churn
- Become a trusted advisor; develop deep relationships with our most strategic customers by delivering value, sharing best practices and acting as the voice of customer internally
- Drive product adoption and usage of Carta throughout the customer journey, including training customers on Carta's MCP plugins
- Leverage AI fluency to proactively engage with customers at scale. You will build and utilize custom workflows to anticipate customer needs and uncover strategic opportunities within your portfolio
- Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings
- Drive retention and growth among our most valuable customers by understanding their business needs and working with them to develop strategic accounts plans designed to help them succeed
- Maintain a regular cadence of communication with customers; share insights about their adoption trends, engagement, overall health and sentiment
- Marshall resources internally as needed to resolve customer issues; proactively identify areas of risk and develop plans to address these needs
- Collaborate with R&D and Customer Support teams to resolve issues and share customer feedback in an ongoing effort to improve our product
- Leverage technology to proactively engage with customers at scale regarding Carta's value and upcoming renewals
- Use the above to identify liquidity opportunities aligned with the customer's life cycle and collaborate with cross-functional teams to engage the customer with our services
The Impact You'll Have
By building strong relationships with our Late Stage Private customers, you will be helping to secure our future pipeline for private and public liquidity opportunities, and drive strategic value for a key segment of Carta customers.
About You
We're looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, and efficient time management is essential as well. In addition, we're prioritizing:
- Strong verbal and written communicator who can break down complex concepts
- Experienced negotiator with high EQ who has managed large renewals working with procurement teams, procurement vendors, and finance professionals
- Proven ability to build and manage relationships, preferably in a SaaS environment, balancing the client and Carta goals
- Beyond standard SaaS platforms, you possess a strong fluency in modern AI systems. You are comfortable navigating technical environments (CLIs, APIs, MCPs) to build creative solutions that help you better understand and serve complex enterprise accounts
- Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity
- Prior experience working in venture capital or private equity space is a plus
- Problem solver with a growth mindset who is proactive, action-oriented, and attentive to detail. You view AI not just as a chatbot, but as a workflow engine, and are comfortable navigating advanced AI systems to maximize your impact
- Experience working with any customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero
- Adaptability in the midst of shifting priorities
- Exposure to complex product offerings is a plus
- Willingness to take CEP exams if not already certified
Salary
We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.
Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:
- Up to $153,000 - $181,000 SF and NY
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Disclosures:
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.
Enterprise Customer Success Job Roles in New York
See all 30+ Enterprise Customer Success Jobs in New York
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Enterprise Customer Success Jobs in New YorkEnterprise Customer Success Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for enterprise customer success roles in New York?
Established technology firms with large New York offices, including Salesforce, IBM, Oracle, Microsoft, and SAP, have consistent track records of H-1B visa sponsorship for enterprise customer success positions. SaaS companies headquartered in or with significant New York presences, such as Datadog, MongoDB, and Sprinklr, also regularly sponsor international hires for senior enterprise-facing roles where specialized industry knowledge or language skills are a differentiator.
Which visa types are most common for enterprise customer success roles in New York?
The H-1B is the most common visa for enterprise customer success roles in New York, typically filed under specialty occupation classifications tied to degrees in business, information systems, or a related field. Candidates with relevant STEM degrees may also benefit from OPT or STEM OPT extensions while seeking sponsorship. Executives transferring from overseas offices of the same company may qualify for an L-1 visa intracompany transferee visa instead.
Which cities in New York have the most enterprise customer success sponsorship jobs?
Manhattan accounts for the overwhelming majority of enterprise customer success sponsorship opportunities in New York, driven by the concentration of financial services, media, and enterprise SaaS firms in Midtown and the Flatiron District. Brooklyn's tech corridor in DUMBO has a smaller but growing presence. Outside New York City, enterprise CS hiring is limited, though companies with regional offices in Buffalo or Albany occasionally post these roles.
How to find enterprise customer success visa sponsorship jobs in New York?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter enterprise customer success roles by New York location directly. Because sponsorship willingness is not always disclosed in standard job postings, Migrate Mate surfaces employers with documented sponsorship histories, which saves significant time when targeting companies most likely to support an H-1B or other work visa for enterprise CS positions in New York.
Are there state-specific considerations for enterprise customer success candidates seeking sponsorship in New York?
New York's prevailing wage requirements under the H-1B program reflect the city's high cost of living, so employers must certify compensation that meets Department of Labor wage levels for customer success roles in the New York metro area. The state's dense concentration of enterprise accounts in regulated industries like finance and healthcare also means employers often prefer candidates with domain expertise, which can strengthen a specialty occupation argument during the H-1B petition process.
What is the prevailing wage for sponsored enterprise customer success jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.