Enterprise Customer Success Visa Sponsorship Jobs in New York
New York's enterprise customer success market centers on Manhattan's dense concentration of financial technology, media, and SaaS companies, with major employers like Salesforce, IBM, and Oracle regularly hiring for these roles. The city's scale means enterprise accounts are genuinely complex, making specialized CS experience highly transferable and competitive for visa sponsorship candidates.
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Get Access To All JobsWho is Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation through to delivery of care.
We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health.
We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era.
The role
We're hiring an Enterprise Customer Success Manager to own the full lifecycle of our most complex and valuable customers, from pilot through to long-term partnership.
Based in New York City, you'll hold a portfolio of 3 to 6 large hospital systems, health networks and strategic healthcare organizations (250+ users each). You'll shape deployment strategy, drive measurable clinical and operational outcomes, and expand Heidi's footprint across multi-site enterprises.
This isn't a traditional CSM seat. In enterprise, a single account rarely sits in one phase. Ambulatory care might be deep in implementation while ED is already in BAU and a third specialty is teed up for expansion. You own all of it: implementation, adoption, expansion and renewal, running parallel workstreams inside the same account. That's why we're hiring for real commercial acumen, strong project management instincts and stakeholder management that holds up from a CIO's office to a clinical workflow review on the same day.
You'll partner closely with Account Executives across pre-sales, expansion and renewal. The lifecycle ownership stays with you.
What you’ll do:
-
Own the lifecycle end to end. Hold a single account through every stage of its journey: pre-sales scoping, pilot design, implementation, adoption, expansion and renewal. With multi-site enterprises, that often means running implementation in one care setting while supporting BAU and driving growth in another. Build account plans that map customer goals to measurable clinical and operational outcomes across all of it.
-
Run implementation with project management rigor. Stand up multi-site rollouts with formal governance, sequenced plans, defined milestones and clear ownership. Drive change through structured reinforcement: training waves, competency assessments and coaching. Surface dependencies and risk early.
-
Build executive partnerships. Earn trusted, long-term relationships across the C-suite (CIO, CMO, COO, CEO), clinical leadership, IT and operations. Tailor your engagement to what each stakeholder actually cares about.
-
Partner on pre-sales and own pilot delivery. Work with Account Executives to shape deployment strategy and scope pilots designed to win. Run customer-facing demos. Deliver pilots yourself, end to end.
-
Own commercial outcomes. Lead renewal conversations grounded in proven value. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
-
Prove value. Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
-
Orchestrate cross-functionally. Provide concise, complete context to Product, Engineering, GTM and Support. Surface risk early and drive decisions through ambiguity.
-
Shape the playbook. Contribute to the frameworks, tools and ways of working that turn complex enterprise programs into repeatable rollouts at scale.
What we will look for:
-
Experience and ownership. A career built on outcomes, not activities. A track record of strong outcomes across customer success, implementation, professional services or strategic account management, with a focus on enterprise accounts. References from clinicians, IT leaders and execs alike would all say the same thing: the account was better because you ran it.
-
Full-lifecycle fluency. Proven track record running an account yourself through pre-sales pilots, implementation, adoption, expansion and renewal. You understand the rhythm of each phase and what changes when phases overlap inside the same account.
-
Project management discipline. Comfortable owning complex, multiple multi-workstream programs with formal governance, sequenced milestones and shared accountability. You hold the timeline, the risks and the dependencies, and you keep them all moving.
-
Commercial acumen. Strong on expansion, complex renewals and pricing conversations. Comfortable defending value in front of procurement and finance. Contributes meaningfully to NRR.
-
Change management. Experience leading multi-site rollouts that drive genuine behavior change and sustained adoption.
-
Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
What we believe in
Heidi builds for the future of healthcare, not just the next quarter. Our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace and ownership.
-
Live Forever. Every release moves care forward: measured, safe and built to last. Data guides us, but patients define the truth that matters.
-
Practice Ownership. Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking and our character.
-
Small Cuts Heal Faster. Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
-
Make Others Better. Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Why you'll flourish with us
-
Collaborative in-office working environment (5 days in NYC)
-
Generous personal development budget of $500 per annum
-
Learn from some of the best engineers and creatives, joining a diverse team
-
Become an owner with equity in the company. If Heidi wins, we all win
-
The rare chance to create global impact inside one of Australia's leading healthtech startups
-
Fast-track career growth if you make an impact quickly
Compensation Range: $165.6K - $181.6K
Who is Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation through to delivery of care.
We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health.
We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era.
The role
We're hiring an Enterprise Customer Success Manager to own the full lifecycle of our most complex and valuable customers, from pilot through to long-term partnership.
Based in New York City, you'll hold a portfolio of 3 to 6 large hospital systems, health networks and strategic healthcare organizations (250+ users each). You'll shape deployment strategy, drive measurable clinical and operational outcomes, and expand Heidi's footprint across multi-site enterprises.
This isn't a traditional CSM seat. In enterprise, a single account rarely sits in one phase. Ambulatory care might be deep in implementation while ED is already in BAU and a third specialty is teed up for expansion. You own all of it: implementation, adoption, expansion and renewal, running parallel workstreams inside the same account. That's why we're hiring for real commercial acumen, strong project management instincts and stakeholder management that holds up from a CIO's office to a clinical workflow review on the same day.
You'll partner closely with Account Executives across pre-sales, expansion and renewal. The lifecycle ownership stays with you.
What you’ll do:
-
Own the lifecycle end to end. Hold a single account through every stage of its journey: pre-sales scoping, pilot design, implementation, adoption, expansion and renewal. With multi-site enterprises, that often means running implementation in one care setting while supporting BAU and driving growth in another. Build account plans that map customer goals to measurable clinical and operational outcomes across all of it.
-
Run implementation with project management rigor. Stand up multi-site rollouts with formal governance, sequenced plans, defined milestones and clear ownership. Drive change through structured reinforcement: training waves, competency assessments and coaching. Surface dependencies and risk early.
-
Build executive partnerships. Earn trusted, long-term relationships across the C-suite (CIO, CMO, COO, CEO), clinical leadership, IT and operations. Tailor your engagement to what each stakeholder actually cares about.
-
Partner on pre-sales and own pilot delivery. Work with Account Executives to shape deployment strategy and scope pilots designed to win. Run customer-facing demos. Deliver pilots yourself, end to end.
-
Own commercial outcomes. Lead renewal conversations grounded in proven value. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
-
Prove value. Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
-
Orchestrate cross-functionally. Provide concise, complete context to Product, Engineering, GTM and Support. Surface risk early and drive decisions through ambiguity.
-
Shape the playbook. Contribute to the frameworks, tools and ways of working that turn complex enterprise programs into repeatable rollouts at scale.
What we will look for:
-
Experience and ownership. A career built on outcomes, not activities. A track record of strong outcomes across customer success, implementation, professional services or strategic account management, with a focus on enterprise accounts. References from clinicians, IT leaders and execs alike would all say the same thing: the account was better because you ran it.
-
Full-lifecycle fluency. Proven track record running an account yourself through pre-sales pilots, implementation, adoption, expansion and renewal. You understand the rhythm of each phase and what changes when phases overlap inside the same account.
-
Project management discipline. Comfortable owning complex, multiple multi-workstream programs with formal governance, sequenced milestones and shared accountability. You hold the timeline, the risks and the dependencies, and you keep them all moving.
-
Commercial acumen. Strong on expansion, complex renewals and pricing conversations. Comfortable defending value in front of procurement and finance. Contributes meaningfully to NRR.
-
Change management. Experience leading multi-site rollouts that drive genuine behavior change and sustained adoption.
-
Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
What we believe in
Heidi builds for the future of healthcare, not just the next quarter. Our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace and ownership.
-
Live Forever. Every release moves care forward: measured, safe and built to last. Data guides us, but patients define the truth that matters.
-
Practice Ownership. Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking and our character.
-
Small Cuts Heal Faster. Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
-
Make Others Better. Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Why you'll flourish with us
-
Collaborative in-office working environment (5 days in NYC)
-
Generous personal development budget of $500 per annum
-
Learn from some of the best engineers and creatives, joining a diverse team
-
Become an owner with equity in the company. If Heidi wins, we all win
-
The rare chance to create global impact inside one of Australia's leading healthtech startups
-
Fast-track career growth if you make an impact quickly
Compensation Range: $165.6K - $181.6K
Enterprise Customer Success Job Roles in New York
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Search Enterprise Customer Success Jobs in New YorkEnterprise Customer Success Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for enterprise customer success roles in New York?
Established technology firms with large New York offices, including Salesforce, IBM, Oracle, Microsoft, and SAP, have consistent track records of H-1B visa sponsorship for enterprise customer success positions. SaaS companies headquartered in or with significant New York presences, such as Datadog, MongoDB, and Sprinklr, also regularly sponsor international hires for senior enterprise-facing roles where specialized industry knowledge or language skills are a differentiator.
Which visa types are most common for enterprise customer success roles in New York?
The H-1B is the most common visa for enterprise customer success roles in New York, typically filed under specialty occupation classifications tied to degrees in business, information systems, or a related field. Candidates with relevant STEM degrees may also benefit from OPT or STEM OPT extensions while seeking sponsorship. Executives transferring from overseas offices of the same company may qualify for an L-1 visa intracompany transferee visa instead.
Which cities in New York have the most enterprise customer success sponsorship jobs?
Manhattan accounts for the overwhelming majority of enterprise customer success sponsorship opportunities in New York, driven by the concentration of financial services, media, and enterprise SaaS firms in Midtown and the Flatiron District. Brooklyn's tech corridor in DUMBO has a smaller but growing presence. Outside New York City, enterprise CS hiring is limited, though companies with regional offices in Buffalo or Albany occasionally post these roles.
How to find enterprise customer success visa sponsorship jobs in New York?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter enterprise customer success roles by New York location directly. Because sponsorship willingness is not always disclosed in standard job postings, Migrate Mate surfaces employers with documented sponsorship histories, which saves significant time when targeting companies most likely to support an H-1B or other work visa for enterprise CS positions in New York.
Are there state-specific considerations for enterprise customer success candidates seeking sponsorship in New York?
New York's prevailing wage requirements under the H-1B program reflect the city's high cost of living, so employers must certify compensation that meets Department of Labor wage levels for customer success roles in the New York metro area. The state's dense concentration of enterprise accounts in regulated industries like finance and healthcare also means employers often prefer candidates with domain expertise, which can strengthen a specialty occupation argument during the H-1B petition process.
What is the prevailing wage for sponsored enterprise customer success jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.