Enterprise Customer Success Visa Sponsorship Jobs in Florida
Florida's enterprise customer success market spans Miami's Latin American-focused tech firms, Orlando's SaaS and hospitality technology companies, and Tampa's growing fintech sector. Major employers including Salesforce, Cisco, and Chewy have Florida operations hiring at the enterprise level. Visa sponsorship is available, though competitive across these metros.
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Get Access To All JobsINTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.
Responsibilities:
- Communicate effectively with your Enterprise CSMs to ensure that all policies and procedures are well understood
- Work closely with VP Customer Success to develop and manage personal success plans for Enterprise CSMs that are underperforming and need improvement
- Take extreme ownership in developing a high performing Enterprise Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
- Track, manage, and ensure that your Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives
- Track, manage and ensure that your Enterprise Customer Success team is delivering exceptional customer experiences
- Track, manage and ensure that the prescribed customer journey and engagement model for Enterprise customers is seamlessly and consistently adhered to
- Develop and groom strong customer advocates
- Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags
- Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
- Develop and manage OKRs
- Enforce impeccable administration of accounts in the Company’s CRM
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Assist team with escalations for technical support
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
BASIC QUALIFICATIONS
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
- Previous management experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience delivering customer value, outcomes and results that align with customer objectives
- Experience delivering exceptional customer experiences
- Strong empathy for customers and passion for driving growth
- Basic understanding of financial and operational levers in a SaaS recurring revenue business model
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
- Demonstrated ability to drive exceptional customer experiences
- Analytics, process-oriented mindset
- Strong verbal and written communications
- Excellent time management, prioritization and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Strong critical thinking skills
- High energy with ability to inspire and motivate teams to exceed targets
- Ability to manage and build high performing teams
- Self-motivated with ability to work with minimal supervision
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
INTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.
Responsibilities:
- Communicate effectively with your Enterprise CSMs to ensure that all policies and procedures are well understood
- Work closely with VP Customer Success to develop and manage personal success plans for Enterprise CSMs that are underperforming and need improvement
- Take extreme ownership in developing a high performing Enterprise Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
- Track, manage, and ensure that your Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives
- Track, manage and ensure that your Enterprise Customer Success team is delivering exceptional customer experiences
- Track, manage and ensure that the prescribed customer journey and engagement model for Enterprise customers is seamlessly and consistently adhered to
- Develop and groom strong customer advocates
- Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags
- Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
- Develop and manage OKRs
- Enforce impeccable administration of accounts in the Company’s CRM
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Assist team with escalations for technical support
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
BASIC QUALIFICATIONS
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
- Previous management experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience delivering customer value, outcomes and results that align with customer objectives
- Experience delivering exceptional customer experiences
- Strong empathy for customers and passion for driving growth
- Basic understanding of financial and operational levers in a SaaS recurring revenue business model
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
- Demonstrated ability to drive exceptional customer experiences
- Analytics, process-oriented mindset
- Strong verbal and written communications
- Excellent time management, prioritization and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Strong critical thinking skills
- High energy with ability to inspire and motivate teams to exceed targets
- Ability to manage and build high performing teams
- Self-motivated with ability to work with minimal supervision
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Enterprise Customer Success Job Roles in Florida
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Search Enterprise Customer Success Jobs in FloridaEnterprise Customer Success Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for enterprise customer success roles in Florida?
Technology companies with Florida offices are the most active sponsors for enterprise customer success roles. Salesforce, Cisco, and Chewy have hired enterprise-level customer success professionals in Florida and have established visa sponsorship programs. Larger enterprise software vendors and SaaS companies with regional headquarters in Miami, Tampa, or Orlando tend to sponsor more frequently than smaller startups or regional firms.
Which visa types are most common for enterprise customer success roles in Florida?
The H-1B visa is the most common visa for enterprise customer success roles in Florida, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, information technology, or communications. Candidates already holding L-1B or O-1 visa status occasionally transfer into customer success roles. Australians may pursue the E-3 visa as an alternative to H-1B visa, which has no lottery requirement.
Which cities in Florida have the most enterprise customer success sponsorship jobs?
Miami leads Florida for enterprise customer success sponsorship activity, particularly at companies serving Latin American enterprise clients where bilingual professionals are valued. Tampa has grown significantly as a fintech and SaaS hub, with firms like Syniverse and WEX operating there. Orlando attracts enterprise customer success hiring through its hospitality technology and simulation software sectors. Jacksonville has a smaller but emerging presence driven by financial services firms.
How to find enterprise customer success visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it the most direct way to find enterprise customer success roles in Florida that will support an H-1B, E-3 visa, or other work visa. You can filter by state and role type to surface Florida-specific openings at companies with active sponsorship histories. Checking employer LCA filings through the Department of Labor's public disclosure data can also help verify sponsorship activity for specific companies.
Are there any Florida-specific considerations for enterprise customer success visa sponsorship candidates?
Florida has no state income tax, which affects how employers structure compensation benchmarks relative to DOL prevailing wage requirements for H-1B petitions. Miami's concentration of multinational companies means bilingual Spanish-English candidates often find more enterprise customer success openings than in other Florida metros. Florida also lacks a dominant single-university talent pipeline, so employers draw nationally and internationally, which can make them more open to sponsoring international candidates.
What is the prevailing wage for sponsored enterprise customer success jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.