Enterprise Customer Success Visa Sponsorship Jobs in Massachusetts
Enterprise customer success roles in Massachusetts are concentrated in the Boston metro, where companies like HubSpot, Salesforce, and Drift rely on enterprise CS teams to manage complex client portfolios. The state's dense SaaS and fintech sectors create steady demand for senior enterprise customer success professionals, and several established employers have active visa sponsorship programs.
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Get Access To All JobsINTRODUCTION
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
ROLE AND RESPONSIBILITIES
What You'll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings.
BASIC QUALIFICATIONS
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
- Experienced in the B2B tech space or with SaaS companies.
- Able to travel for customer onsite visits and events as required.
- Fluent in written and spoken English.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
BENEFITS AND GROWTH
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
ABOUT DATADOG
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
INTRODUCTION
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
ROLE AND RESPONSIBILITIES
What You'll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings.
BASIC QUALIFICATIONS
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
- Experienced in the B2B tech space or with SaaS companies.
- Able to travel for customer onsite visits and events as required.
- Fluent in written and spoken English.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
BENEFITS AND GROWTH
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
ABOUT DATADOG
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Enterprise Customer Success Job Roles in Massachusetts
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Search Enterprise Customer Success Jobs in MassachusettsEnterprise Customer Success Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for enterprise customer success roles in Massachusetts?
Boston-area SaaS companies are among the most active sponsors for enterprise customer success roles in Massachusetts. HubSpot, Salesforce, Klaviyo, Drift, and Rapid7 have all filed H-1B visa petitions for customer success and account management positions. Larger enterprise software firms with Boston offices, including Pegasystems and Veeva Systems, also maintain sponsorship programs for senior CS hires managing enterprise accounts.
Which visa types are most common for enterprise customer success roles in Massachusetts?
The H-1B is the most common visa for enterprise customer success professionals in Massachusetts, particularly for roles requiring a degree in business, communications, information systems, or a related field. The L-1B can apply when candidates transfer from a multinational employer's international office. Candidates from Australia may qualify for the E-3 visa, and those from Canada or Mexico may qualify for TN visa status under USMCA.
How to find enterprise customer success visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for enterprise customer success roles in Massachusetts without sorting through positions that don't support sponsorship. You can narrow results by location, role type, and visa category. Given Boston's active SaaS hiring market, new enterprise CS sponsorship openings appear regularly on the platform.
Which cities in Massachusetts have the most enterprise customer success sponsorship jobs?
Boston and Cambridge account for the large majority of enterprise customer success sponsorship opportunities in Massachusetts, driven by the concentration of SaaS, cloud infrastructure, and fintech companies in those areas. Waltham and Burlington, along the Route 128 technology corridor, also host enterprise software firms that regularly hire for senior CS roles. Remote-flexible roles posted by Massachusetts-based employers extend access beyond those core cities.
Are there state-specific considerations for enterprise customer success visa sponsorship in Massachusetts?
Massachusetts employers sponsoring H-1B workers must meet Department of Labor prevailing wage requirements for the specific role and metro area, and Boston's prevailing wages for enterprise customer success positions reflect the region's competitive market. The state's strong university pipeline, including MIT, Boston University, and Northeastern, means employers are familiar with OPT and STEM OPT timelines, which can ease initial hiring before a longer-term sponsorship petition is filed.
What is the prevailing wage for sponsored enterprise customer success jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.