Enterprise Customer Success Visa Sponsorship Jobs in California
Enterprise customer success roles in California attract strong international hiring, particularly across the Bay Area's SaaS and cloud computing sectors. Companies like Salesforce, Adobe, and Workday regularly sponsor visas for enterprise CS talent. Whether you're targeting San Francisco, San Jose, or Los Angeles, California's technology industry offers substantial enterprise customer success opportunities with visa sponsorship.
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Get Access To All JobsJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution.
Key Responsibilities:
Customer-centric Focus:
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives
- Leverage knowledge of each customer account to develop and maintain account-specific Success Plans
- Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement
- Identify and address any potential issues or risks that may impact customer satisfaction or retention
Strategic Thinking:
- Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer
- Proactively identify and address customer issues or concerns, and provide effective solutions
- Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes
Cross-functional Collaboration:
- Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention
- Coordinate with Sales and TAMs on increased business opportunities within the account base
Key Qualifications:
- Bachelor's degree in a related field or 8 years of equivalent work experience
- Proven experience in customer success, account management, or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Must be self-directed and self-motivated
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Ability to work in a fast-paced and dynamic environment
- Familiarity with contact center technology and the SaaS industry is a plus
- CRM and customer success management software experience is preferred
- Ability to travel up to 25% of the time
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution.
Key Responsibilities:
Customer-centric Focus:
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives
- Leverage knowledge of each customer account to develop and maintain account-specific Success Plans
- Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement
- Identify and address any potential issues or risks that may impact customer satisfaction or retention
Strategic Thinking:
- Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer
- Proactively identify and address customer issues or concerns, and provide effective solutions
- Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes
Cross-functional Collaboration:
- Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention
- Coordinate with Sales and TAMs on increased business opportunities within the account base
Key Qualifications:
- Bachelor's degree in a related field or 8 years of equivalent work experience
- Proven experience in customer success, account management, or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Must be self-directed and self-motivated
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Ability to work in a fast-paced and dynamic environment
- Familiarity with contact center technology and the SaaS industry is a plus
- CRM and customer success management software experience is preferred
- Ability to travel up to 25% of the time
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Enterprise Customer Success Job Roles in California
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Search Enterprise Customer Success Jobs in CaliforniaEnterprise Customer Success Jobs in California: Frequently Asked Questions
Which companies sponsor visas for enterprise customer success roles in California?
California's enterprise software companies are among the most active H-1B visa sponsors for customer success roles. Salesforce, Adobe, ServiceNow, Workday, and Zendesk have consistent sponsorship histories for enterprise CS positions. Larger cloud infrastructure companies including Google and Oracle also hire internationally for these roles. Sponsorship decisions are made case by case based on role qualifications and business need.
Which visa types are most common for enterprise customer success roles in California?
The H-1B is the most common visa for enterprise customer success positions in California, typically requiring a bachelor's degree in a field such as business, computer science, or a related discipline. Candidates with Canadian or Mexican citizenship may qualify for TN visa status under the USMCA. Australians may be eligible for the E-3 visa. Those with extraordinary ability in the field may explore the O-1 visa.
Which cities in California have the most enterprise customer success sponsorship jobs?
San Francisco and San Jose account for the largest share of enterprise customer success sponsorship roles in California, driven by the concentration of SaaS, cloud, and enterprise software companies in the Bay Area. Los Angeles has a growing technology sector with increasing CS hiring. San Diego also sees demand from cybersecurity and life sciences software companies that employ enterprise customer success teams.
How to find enterprise customer success visa sponsorship jobs in California?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles, making it a practical starting point for enterprise customer success jobs in California. You can filter by role and state to see California-specific openings at companies with documented sponsorship activity. This saves significant time compared to manually researching which California employers are open to sponsoring international candidates for CS positions.
Are there any California-specific considerations for enterprise customer success visa sponsorship?
California's prevailing wage requirements under H-1B rules reflect the state's high cost of living, meaning employers must pay wages meeting Department of Labor benchmarks for the specific region and role level. The Bay Area and Los Angeles metro areas each have distinct prevailing wage tiers. California also has strong worker protection laws that apply regardless of visa status, covering areas like paid sick leave and anti-discrimination protections.
What is the prevailing wage for sponsored enterprise customer success jobs in California?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.