Application Support Specialist Jobs in USA with Visa Sponsorship
Application Support Specialists are regularly sponsored for H-1B visa and TN visas, particularly in enterprise software, healthcare IT, and financial services. Employers value domain knowledge and technical troubleshooting skills, roles that typically qualify as specialty occupations requiring a bachelor's degree in computer science, information systems, or a related field. For detailed occupation requirements, see the O*NET profile.
Find Application Support Specialist JobsOverview
Showing 5 of 146+ Application Support Specialist jobs
See all 146+ Application Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Application Support Specialist roles.
Get Access To All JobsINTRODUCTION
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSITION REQUIRES FULL-TIME, ON-SITE PRESENCE IN SANTA FE.
The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government.
ROLE AND RESPONSIBILITIES
This position exists to provide advanced Tier 3 functional and technical support for the State of New Mexico’s SHARE ERP system. The position serves as a senior-level resource within the SHARE Service Desk, responsible for resolving complex incidents and service requests, troubleshooting technical and functional issues, supporting SHARE Financials, HCM, and ELM users, and providing escalation support to ensure timely and accurate resolution of user issues. The position also assists with user access and authentication issues, provides guidance and knowledge sharing to other Service Desk staff, and works collaboratively with business, technical, and vendor teams to resolve complex issues and improve the reliability, efficiency, and overall quality of SHARE support services for executive branch state agencies.
The position performs advanced Tier 3 technical and functional support for the SHARE ERP system by researching, troubleshooting, and resolving complex incidents, service requests, and escalated user issues. The position analyzes technical, functional, and data-related problems, identifies root causes, determines appropriate corrective actions, and coordinates with SHARE application, technical, security, business, and vendor resources when additional expertise is required. The position provides specialized support for SHARE Financials, HCM, and ELM, including assistance with financial transactions, ChartField setup and maintenance, user access, Multi-Factor Authentication, and related system processes. The position works directly with state agency users to explain system functionality, resolve issues, provide guidance, and ensure problems are appropriately documented and resolved within established service expectations. The position maintains accurate ticket and case documentation, develops and updates technical procedures and knowledge resources, and provides training, mentoring, and technical guidance to other Service Desk staff. The position also identifies recurring issues and opportunities for improvement, participates in system and process changes, and collaborates with Service Desk and SHARE teams to improve service delivery, reduce recurring issues, and maintain reliable support for statewide agencies.
The work performed by this position supports executive branch state agencies that utilize the SHARE PeopleSoft system. The position provides advanced Tier 3 technical and functional support to agency users across SHARE Financials, HCM, and ELM, working directly with agency staff to troubleshoot complex issues, resolve escalated incidents, and ensure system functionality and business processes are effectively supported. The position partners with agency users, SHARE functional and technical teams, and other IT resources to identify root causes, resolve complex issues, provide guidance and training, and support the reliable and effective operation of statewide SHARE services.
MINIMUM QUALIFICATIONS
High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
EMPLOYMENT REQUIREMENTS
- State issued ID or Driver's License.
- Pre-employment criminal background check is required, and employment offer will not be extended prior to results.
WORKING CONDITIONS
This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Ryan Gallman (505) 470-4438 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
INTRODUCTION
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSITION REQUIRES FULL-TIME, ON-SITE PRESENCE IN SANTA FE.
The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government.
ROLE AND RESPONSIBILITIES
This position exists to provide advanced Tier 3 functional and technical support for the State of New Mexico’s SHARE ERP system. The position serves as a senior-level resource within the SHARE Service Desk, responsible for resolving complex incidents and service requests, troubleshooting technical and functional issues, supporting SHARE Financials, HCM, and ELM users, and providing escalation support to ensure timely and accurate resolution of user issues. The position also assists with user access and authentication issues, provides guidance and knowledge sharing to other Service Desk staff, and works collaboratively with business, technical, and vendor teams to resolve complex issues and improve the reliability, efficiency, and overall quality of SHARE support services for executive branch state agencies.
The position performs advanced Tier 3 technical and functional support for the SHARE ERP system by researching, troubleshooting, and resolving complex incidents, service requests, and escalated user issues. The position analyzes technical, functional, and data-related problems, identifies root causes, determines appropriate corrective actions, and coordinates with SHARE application, technical, security, business, and vendor resources when additional expertise is required. The position provides specialized support for SHARE Financials, HCM, and ELM, including assistance with financial transactions, ChartField setup and maintenance, user access, Multi-Factor Authentication, and related system processes. The position works directly with state agency users to explain system functionality, resolve issues, provide guidance, and ensure problems are appropriately documented and resolved within established service expectations. The position maintains accurate ticket and case documentation, develops and updates technical procedures and knowledge resources, and provides training, mentoring, and technical guidance to other Service Desk staff. The position also identifies recurring issues and opportunities for improvement, participates in system and process changes, and collaborates with Service Desk and SHARE teams to improve service delivery, reduce recurring issues, and maintain reliable support for statewide agencies.
The work performed by this position supports executive branch state agencies that utilize the SHARE PeopleSoft system. The position provides advanced Tier 3 technical and functional support to agency users across SHARE Financials, HCM, and ELM, working directly with agency staff to troubleshoot complex issues, resolve escalated incidents, and ensure system functionality and business processes are effectively supported. The position partners with agency users, SHARE functional and technical teams, and other IT resources to identify root causes, resolve complex issues, provide guidance and training, and support the reliable and effective operation of statewide SHARE services.
MINIMUM QUALIFICATIONS
High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
EMPLOYMENT REQUIREMENTS
- State issued ID or Driver's License.
- Pre-employment criminal background check is required, and employment offer will not be extended prior to results.
WORKING CONDITIONS
This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Ryan Gallman (505) 470-4438 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
See all 146+ Application Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Application Support Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an Application Support Specialist
Target industries with high sponsorship rates
Enterprise software companies, hospital systems, and financial services firms sponsor Application Support Specialists most frequently. These employers have established immigration programs and are accustomed to filing H-1B and TN petitions for technical support roles.
Clarify the specialty occupation connection
USCIS scrutinizes support roles closely. Emphasize that your position requires applying theoretical computer science or IT knowledge, not just following scripts. Job descriptions mentioning system architecture, API integration, or database troubleshooting strengthen the specialty occupation case considerably.
A degree in a related technical field is essential
Computer science, information systems, software engineering, or management information systems are the strongest degree backgrounds. A business or communications degree alone will likely face a Request for Evidence, pairing it with relevant certifications helps but may not be sufficient.
Distinguish your role from general help desk positions
General IT support roles without a degree requirement often fail the specialty occupation test. Make sure your job title and description reflect application-specific expertise, ERP systems, clinical platforms, or enterprise software, rather than broad end-user technical support.
TN visa is an option for Canadian and Mexican applicants
Canadian and Mexican nationals can qualify under the TN visa's Computer Systems Analyst category, which covers application support work involving analysis, design, and implementation. TN approval at the port of entry is faster than H-1B processing and avoids the lottery entirely.
Premium processing is worth requesting for this role
Because USCIS sometimes issues Requests for Evidence on support-adjacent roles, asking your employer to file with premium processing gives you a faster decision window and more time to respond if additional documentation is needed before your start date.
Frequently Asked Questions
Does an Application Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires that a bachelor's degree in a specific field be a normal minimum for the position. Application Support Specialists working on enterprise software, ERP systems, or clinical platforms typically qualify, especially when the job description emphasizes system analysis, configuration, and technical problem-solving rather than general troubleshooting. Roles framed as general help desk support face higher denial risk.
What degree do I need for an employer to sponsor me as an Application Support Specialist?
A bachelor's degree in computer science, information systems, management information systems, or software engineering is the strongest foundation. Some employers successfully sponsor candidates with degrees in related fields like computer engineering or data science. A non-technical degree creates risk, USCIS may issue an RFE arguing the degree doesn't align with the role, even if you have years of relevant experience.
How do I find employers actively sponsoring Application Support Specialists?
Migrate Mate is the most direct way to find Application Support Specialist roles from employers already open to visa sponsorship. Beyond that, look for employers who file Labor Condition Applications for similar job titles, companies with existing H-1B visa programs in enterprise software, healthcare IT, and financial services sponsor these roles most consistently.
Can I get TN visa sponsorship as an Application Support Specialist if I'm Canadian or Mexican?
Yes, under the Computer Systems Analyst TN category, which covers roles involving the analysis, design, and implementation of computer-based systems, work that directly overlaps with application support. You'll need a job offer letter confirming the duties and a relevant bachelor's degree. TN status can be obtained at the port of entry without waiting for USCIS adjudication, making it faster than the H-1B process.
What are the most common reasons H-1B petitions get denied for Application Support Specialist roles?
The most frequent issue is failing the specialty occupation test, particularly when the job description includes tasks that don't clearly require a specific bachelor's degree. USCIS may also issue an RFE if the DOL's Occupational Outlook Handbook entry for a similar title doesn't list a degree as a standard requirement. Working with an immigration attorney to craft a detailed job description and support letter significantly reduces denial risk for this role.
What is the prevailing wage requirement for sponsored Application Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.