Customer Success Associate Jobs in USA with Visa Sponsorship
Customer Success Associate roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business, communications, or information systems. Many SaaS and enterprise tech employers file LCAs for these roles, making verified sponsorship history a practical filter when you're job hunting.
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Get Access To All JobsAbout Rad AI
At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%. Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI. Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health. Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission. If you’re ready to shape the future of healthcare, we’d love to have you on our team!
About The Role
The Customer Success Associate is a centralized resource that enables the Customer Success team to move fast and scale. In this role, you will take ownership of core account maintenance duties, gaining hands-on expertise across every facet of customer success. This role supports CSMs and allows them to do more in depth client relationship building. You will become an expert in Rad AI's internal tooling along the way. This is a high-ownership role with a clear path into Customer Success, Technical Support, Sales, or Implementation.
What You'll Be Doing
- Own a portfolio of accounts, serving as their primary point of contact.
- Run technical account transitions for customers end to end.
- Proactively monitor the client feedback and other signals to flag account risks early to the CSM team.
- Coordinate technical support escalations and follow engineering tickets through to resolution.
- Partner with CSMs on Strategic Business Review ROI data and run key routine analytics reports.
- Maintain CRM (HubSpot) hygiene by executing data checks and consolidating contracts.
- Become the team's expert in internal tools [Orion, Europa, Linear, and Zendesk].
- Create visibility into systemic issues and recurring work, and recommend process improvements that scale the Customer Success organization.
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
How Success Is Measured
- Time saved per CSM: expanding CSM capacity by taking on tactical tasks and operations.
- Task throughput: high execution velocity, ticket resolution, and speed.
- Customer NPS: contributing to overall account satisfaction and customer sentiment.
Who We're Looking For
- Bachelor's degree or above.
- 3+ years of experience in implementation, support, operations, or a related role; healthcare or SaaS experience is a plus.
- Strong data analytics skills, with the ability to translate data into actionable insights. Storytelling is key.
- Tech savvy and tool fluent, with hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot.
- Strong track record of using AI tools, such as Claude or Chat GPT, to scale your own productivity and work more efficiently.
- Strong project management, organizational, and communication skills to juggle competing priorities and deliver outcomes on a timeline.
- Eagerness to continuously learn, adapt, and improve in a fast-paced, ever-changing environment with a desire to advance into Customer Success, Technical Support, Sales, or Implementation.
- Gritty, adaptable, and curious, with a high degree of ownership.
Nice To Haves
- Experience in a high-growth startup environment.
- Experience in a healthcare environment, radiology big plus.
- Demonstrated record of identifying expansion and cross-sell opportunities.
- Knowledge of the healthcare industry and AI technology.
- Prior professional consulting or healthcare software implementation experience.
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
Location Details:
For Roles Listed As San Francisco - Onsite
This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs.
For Roles Listed As United States - Remote
This role is open to candidates located anywhere in the United States.
For roles listed as San Francisco - Onsite + United States - Remote:
We will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States.
For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
For roles based outside the US, your recruiter can share more details.
At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.
Compensation Range: $60K - $75K
About Rad AI
At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%. Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI. Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health. Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie, and ranked by Deloitte as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 list, highlighting the innovation and momentum behind our mission. If you’re ready to shape the future of healthcare, we’d love to have you on our team!
About The Role
The Customer Success Associate is a centralized resource that enables the Customer Success team to move fast and scale. In this role, you will take ownership of core account maintenance duties, gaining hands-on expertise across every facet of customer success. This role supports CSMs and allows them to do more in depth client relationship building. You will become an expert in Rad AI's internal tooling along the way. This is a high-ownership role with a clear path into Customer Success, Technical Support, Sales, or Implementation.
What You'll Be Doing
- Own a portfolio of accounts, serving as their primary point of contact.
- Run technical account transitions for customers end to end.
- Proactively monitor the client feedback and other signals to flag account risks early to the CSM team.
- Coordinate technical support escalations and follow engineering tickets through to resolution.
- Partner with CSMs on Strategic Business Review ROI data and run key routine analytics reports.
- Maintain CRM (HubSpot) hygiene by executing data checks and consolidating contracts.
- Become the team's expert in internal tools [Orion, Europa, Linear, and Zendesk].
- Create visibility into systemic issues and recurring work, and recommend process improvements that scale the Customer Success organization.
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
How Success Is Measured
- Time saved per CSM: expanding CSM capacity by taking on tactical tasks and operations.
- Task throughput: high execution velocity, ticket resolution, and speed.
- Customer NPS: contributing to overall account satisfaction and customer sentiment.
Who We're Looking For
- Bachelor's degree or above.
- 3+ years of experience in implementation, support, operations, or a related role; healthcare or SaaS experience is a plus.
- Strong data analytics skills, with the ability to translate data into actionable insights. Storytelling is key.
- Tech savvy and tool fluent, with hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot.
- Strong track record of using AI tools, such as Claude or Chat GPT, to scale your own productivity and work more efficiently.
- Strong project management, organizational, and communication skills to juggle competing priorities and deliver outcomes on a timeline.
- Eagerness to continuously learn, adapt, and improve in a fast-paced, ever-changing environment with a desire to advance into Customer Success, Technical Support, Sales, or Implementation.
- Gritty, adaptable, and curious, with a high degree of ownership.
Nice To Haves
- Experience in a high-growth startup environment.
- Experience in a healthcare environment, radiology big plus.
- Demonstrated record of identifying expansion and cross-sell opportunities.
- Knowledge of the healthcare industry and AI technology.
- Prior professional consulting or healthcare software implementation experience.
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
Location Details:
For Roles Listed As San Francisco - Onsite
This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs.
For Roles Listed As United States - Remote
This role is open to candidates located anywhere in the United States.
For roles listed as San Francisco - Onsite + United States - Remote:
We will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States.
For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
For roles based outside the US, your recruiter can share more details.
At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or no-reply@ashbyhq.com.
Compensation Range: $60K - $75K
See all Customer Success Associate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Associate roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Associate
Map your degree to the role
Customer Success sits at the intersection of business, communications, and technology. Pull the O*NET occupation profile for Customer Success to confirm which degree fields DOL and USCIS recognize as directly related before you apply anywhere.
Target SaaS employers with LCA history
Enterprise SaaS and B2B software companies file Labor Condition Applications for Customer Success Associates far more consistently than retail or hospitality employers. Search Migrate Mate to find employers with verified LCA filing history for this exact role.
Request a written sponsorship commitment early
Get the employer's sponsorship intent documented before you resign from a current position. Ask HR to confirm in writing that they'll file the I-129 petition, not just that they're 'open to sponsorship,' which carries no legal weight.
Verify prevailing wage before negotiating
Your employer must certify your salary meets the prevailing wage for your location before USCIS approves an H-1B. Run your title and metro area through the OFLC Wage Search so you enter salary negotiations knowing the floor they're legally required to meet.
Align your resume to specialty occupation standards
H-1B approval depends partly on the job description proving the role requires a specific bachelor's degree. Work with your employer to ensure the offer letter lists degree requirements by field, not just 'bachelor's degree or equivalent experience,' which weakens the specialty occupation argument.
Account for the H-1B cap and selection timeline
H-1B is subject to an annual cap and selection process, and the rules have changed recently. Confirm your start date aligns with the USCIS filing window so your employer doesn't miss registration, which would delay your authorization by a full year.
Frequently Asked Questions
Does a Customer Success Associate role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS evaluates whether the specific role requires a bachelor's degree in a directly related field like business administration, communications, or information systems. Generic titles with vague degree requirements get challenged. The stronger the job description ties the duties to a specific academic field, the cleaner the specialty occupation argument. Employers in SaaS and enterprise software tend to have more success with this than those in retail or hospitality.
Which visa types are realistic for Customer Success Associate roles?
H-1B is the most common path if the role qualifies as a specialty occupation. F-1 OPT and STEM OPT can bridge the gap while you pursue H-1B sponsorship, provided your degree field aligns with the role. TN visa is available to Canadian and Mexican nationals in specific USMCA-listed professions, but Customer Success Associate doesn't appear on that list, so TN isn't typically an option for this title.
How do I find Customer Success Associate jobs with real visa sponsorship?
Search Migrate Mate, which lists employers with verified LCA filing history for Customer Success roles. This filters out job postings that claim to be 'open to sponsorship' without any documented track record of actually filing. Focusing on employers who have filed LCAs before gives you a much cleaner starting point than applying broadly.
Does my degree field matter, or is any bachelor's degree enough?
Field matters significantly. USCIS looks for a direct relationship between your degree and the job duties. A degree in business, marketing, communications, or information systems typically supports a Customer Success application. A degree in an unrelated field like art history or kinesiology creates a harder case, even if you have years of relevant experience. Some employers supplement a degree mismatch with an expert opinion letter, but that adds cost and processing risk.
Can my employer start the H-1B process after extending a job offer, or does it need to happen before?
The employer files the LCA with DOL and then petitions USCIS after you've accepted an offer, not before. What matters is timing relative to the annual H-1B cap and selection process. If you're already in H-1B status with another employer, your new employer can file a transfer petition and you can start work once it's filed, without waiting for approval. USCIS governs the portability rules for workers already holding H-1B status.
What is the prevailing wage requirement for sponsored Customer Success Associate jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.