Customer Success Professional Jobs in USA with Visa Sponsorship
Customer Success Professional roles attract H-1B visa and O-1 visa sponsorship from SaaS, enterprise software, and fintech employers. Most positions qualify as specialty occupations requiring a bachelor's degree in business, communications, or a related field, with renewals available every three years. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsSUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
See all 267+ Customer Success Professional Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Professional roles.
Get Access To All JobsTips for Finding Customer Success Professional Jobs
Target SaaS and enterprise software employers
SaaS companies sponsor H-1B visas for Customer Success roles far more consistently than other industries. Employers like Salesforce, HubSpot, and Workday have established immigration programs and legal teams equipped to handle petitions efficiently.
Frame your role as a specialty occupation
USCIS scrutinizes Customer Success more than traditional technical roles. Emphasize analytical responsibilities, platform implementation, and data-driven account management in your job description to demonstrate the position requires a specific bachelor's degree, not just general business skills.
Highlight technical product knowledge in applications
Employers are more willing to sponsor candidates who reduce onboarding risk. Demonstrating deep familiarity with CRM platforms, customer data tools, or the employer's specific product category strengthens your candidacy and justifies the sponsorship investment to hiring managers.
Pursue employers with existing H-1B filing history
Companies that have sponsored Customer Success roles before already understand the process and costs. Prioritizing these employers significantly reduces the risk of a sponsorship conversation stalling due to internal inexperience or legal hesitation during the offer stage.
Clarify your work authorization timeline early
If you're on OPT or a grace period, raise your visa situation before the final interview round. Employers who are willing to sponsor appreciate the transparency, and it prevents late-stage offer complications when legal timelines become urgent for both sides.
Use enterprise accounts as a negotiating signal
Customer Success professionals managing high-value enterprise accounts command stronger business cases for sponsorship. Quantifying your book of business, retention rates, or net revenue retention gives employers concrete justification for covering petition costs and processing fees.
Frequently Asked Questions
Do Customer Success Professional roles qualify for H-1B visa sponsorship?
Yes, but qualification depends on how the role is structured. USCIS requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree in a specific field. Customer Success roles tied to technical product implementation, data analysis, or enterprise software generally qualify. Generalist account management roles with no degree requirement are more likely to face a Request for Evidence.
What degree do I need to get sponsored for a Customer Success role?
Most sponsoring employers require a bachelor's degree in business administration, communications, information systems, or a related field. Some technical Customer Success roles in SaaS or cybersecurity may prefer degrees in computer science or engineering. A degree in an unrelated field can sometimes be offset by relevant work experience, though this requires careful documentation during the H-1B visa petition.
How do I find Customer Success jobs that offer visa sponsorship?
Migrate Mate is built specifically for this. You can filter Customer Success roles by visa sponsorship availability, so you're only seeing employers already open to supporting your immigration status. This saves significant time compared to applying broadly and discovering after an offer that a company won't sponsor.
Are Customer Success roles eligible for O-1 visa sponsorship?
O-1 visa sponsorship is possible for Customer Success professionals who have reached the top of their field, typically demonstrated through industry awards, published case studies, speaking at major conferences, or managing accounts for nationally recognized companies. It's more common among senior CSMs or VP-level customer success leaders than mid-level roles. An immigration attorney can assess whether your background meets the extraordinary ability threshold.
What's the biggest reason Customer Success H-1B petitions get denied?
The most common denial reason is failing to establish specialty occupation status. USCIS may argue that the role doesn't require a degree in a specific field, particularly if the job description is broad or lists 'bachelor's degree preferred' rather than 'required.' Working with your employer to tighten the job description around technical or analytical responsibilities before filing significantly reduces this risk.
What is the prevailing wage requirement for sponsored Customer Success Professional jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.