Customer Success Professional Jobs in USA with Visa Sponsorship
Customer Success Professional roles attract H-1B visa and O-1 visa sponsorship from SaaS, enterprise software, and fintech employers. Most positions qualify as specialty occupations requiring a bachelor's degree in business, communications, or a related field, with renewals available every three years. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
PAY RANGE: $75,000 - $79,000
SHIFT: Days
LOCATION: 1451 All Points Ct, Plainfield, IN 46168
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
KEY RESPONSIBILITIES
Customer Engagement & Account Management:
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support:
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness:
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration:
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes:
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
TRAVEL
- Up to 10–15% travel as required to support customer engagement.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
INTRODUCTION
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
PAY RANGE: $75,000 - $79,000
SHIFT: Days
LOCATION: 1451 All Points Ct, Plainfield, IN 46168
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
KEY RESPONSIBILITIES
Customer Engagement & Account Management:
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support:
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness:
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration:
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
QUALIFICATIONS
Education & Experience:
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes:
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
TRAVEL
- Up to 10–15% travel as required to support customer engagement.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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Get Access To All JobsTips for Finding Customer Success Professional Jobs
Target SaaS and enterprise software employers
SaaS companies sponsor H-1B visas for Customer Success roles far more consistently than other industries. Employers like Salesforce, HubSpot, and Workday have established immigration programs and legal teams equipped to handle petitions efficiently.
Frame your role as a specialty occupation
USCIS scrutinizes Customer Success more than traditional technical roles. Emphasize analytical responsibilities, platform implementation, and data-driven account management in your job description to demonstrate the position requires a specific bachelor's degree, not just general business skills.
Highlight technical product knowledge in applications
Employers are more willing to sponsor candidates who reduce onboarding risk. Demonstrating deep familiarity with CRM platforms, customer data tools, or the employer's specific product category strengthens your candidacy and justifies the sponsorship investment to hiring managers.
Pursue employers with existing H-1B filing history
Companies that have sponsored Customer Success roles before already understand the process and costs. Prioritizing these employers significantly reduces the risk of a sponsorship conversation stalling due to internal inexperience or legal hesitation during the offer stage.
Clarify your work authorization timeline early
If you're on OPT or a grace period, raise your visa situation before the final interview round. Employers who are willing to sponsor appreciate the transparency, and it prevents late-stage offer complications when legal timelines become urgent for both sides.
Use enterprise accounts as a negotiating signal
Customer Success professionals managing high-value enterprise accounts command stronger business cases for sponsorship. Quantifying your book of business, retention rates, or net revenue retention gives employers concrete justification for covering petition costs and processing fees.
Frequently Asked Questions
Do Customer Success Professional roles qualify for H-1B visa sponsorship?
Yes, but qualification depends on how the role is structured. USCIS requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree in a specific field. Customer Success roles tied to technical product implementation, data analysis, or enterprise software generally qualify. Generalist account management roles with no degree requirement are more likely to face a Request for Evidence.
What degree do I need to get sponsored for a Customer Success role?
Most sponsoring employers require a bachelor's degree in business administration, communications, information systems, or a related field. Some technical Customer Success roles in SaaS or cybersecurity may prefer degrees in computer science or engineering. A degree in an unrelated field can sometimes be offset by relevant work experience, though this requires careful documentation during the H-1B visa petition.
How do I find Customer Success jobs that offer visa sponsorship?
Migrate Mate is built specifically for this. You can filter Customer Success roles by visa sponsorship availability, so you're only seeing employers already open to supporting your immigration status. This saves significant time compared to applying broadly and discovering after an offer that a company won't sponsor.
Are Customer Success roles eligible for O-1 visa sponsorship?
O-1 visa sponsorship is possible for Customer Success professionals who have reached the top of their field, typically demonstrated through industry awards, published case studies, speaking at major conferences, or managing accounts for nationally recognized companies. It's more common among senior CSMs or VP-level customer success leaders than mid-level roles. An immigration attorney can assess whether your background meets the extraordinary ability threshold.
What's the biggest reason Customer Success H-1B petitions get denied?
The most common denial reason is failing to establish specialty occupation status. USCIS may argue that the role doesn't require a degree in a specific field, particularly if the job description is broad or lists 'bachelor's degree preferred' rather than 'required.' Working with your employer to tighten the job description around technical or analytical responsibilities before filing significantly reduces this risk.
What is the prevailing wage requirement for sponsored Customer Success Professional jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.