Customer Success Professional Jobs in USA with Visa Sponsorship
Customer Success Professional roles attract H-1B visa and O-1 visa sponsorship from SaaS, enterprise software, and fintech employers. Most positions qualify as specialty occupations requiring a bachelor's degree in business, communications, or a related field, with renewals available every three years. For detailed occupation requirements, see the O*NET profile.
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Overview
As a Professional, Client Success you will act as a key contributor, supporting client & agency relationships and driving the strategic adoption of Epsilon's person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to help transform client business objectives into high-performing media realities.
This is an ideal role for a media professional who wants to be at the center of the action-bridging the gap between defined strategy, pitching new ideas that meet client objectives as well as hands-on execution. You'll have the opportunity to:
- Partner with Client Leadership/Sales Team to support optimization, upsell, and digital media growth initiatives.
- Synthesize performance insights and assist in the preparation of QBRs and strategic readouts.
- Connect campaign results to broader business goals and future investment planning.
- Support the development of data-driven media proposals and campaigns that leverage Epsilon's industry-leading identity products.
- Contribute to Epsilon's growth by ensuring consistent delivery excellence and operational health.
Responsibilities
You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.
You have a proven ability to translate strategy into execution to drive results. You're proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.
Qualifications
What You'll Bring With You
- Bachelor's Degree from a four-year college or university.
- 4 to 5 years of experience in digital marketing, media, analytics, or client success.
- Experience in developing, nurturing and managing client relationships.
- Proven track record of driving and maintaining revenue growth with clients.
- Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Comfort working with performance data to monitor campaign health and identify trends.
- Ability to build strong relationships with internal and external stakeholders.
- Excellent communication and interpersonal skills.
- Highly organized with a strong attention to detail.
Why You Might Stand Out From Other Talent:
- Direct experience within the digital media landscape, specifically with platform-based execution.
- A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
- A history of building strong client and internal partnerships to drive collective delivery excellence.
Additional Information
When you join Epsilon, we'll create something EPIC together. We're a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:
- Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time.
- Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
- Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-ML1
Compensation Range: USD $64,000.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/9/2026.
Company Description
Overview
As a Professional, Client Success you will act as a key contributor, supporting client & agency relationships and driving the strategic adoption of Epsilon's person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to help transform client business objectives into high-performing media realities.
This is an ideal role for a media professional who wants to be at the center of the action-bridging the gap between defined strategy, pitching new ideas that meet client objectives as well as hands-on execution. You'll have the opportunity to:
- Partner with Client Leadership/Sales Team to support optimization, upsell, and digital media growth initiatives.
- Synthesize performance insights and assist in the preparation of QBRs and strategic readouts.
- Connect campaign results to broader business goals and future investment planning.
- Support the development of data-driven media proposals and campaigns that leverage Epsilon's industry-leading identity products.
- Contribute to Epsilon's growth by ensuring consistent delivery excellence and operational health.
Responsibilities
You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution.
You have a proven ability to translate strategy into execution to drive results. You're proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement.
Qualifications
What You'll Bring With You
- Bachelor's Degree from a four-year college or university.
- 4 to 5 years of experience in digital marketing, media, analytics, or client success.
- Experience in developing, nurturing and managing client relationships.
- Proven track record of driving and maintaining revenue growth with clients.
- Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Comfort working with performance data to monitor campaign health and identify trends.
- Ability to build strong relationships with internal and external stakeholders.
- Excellent communication and interpersonal skills.
- Highly organized with a strong attention to detail.
Why You Might Stand Out From Other Talent:
- Direct experience within the digital media landscape, specifically with platform-based execution.
- A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
- A history of building strong client and internal partnerships to drive collective delivery excellence.
Additional Information
When you join Epsilon, we'll create something EPIC together. We're a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:
- Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time.
- Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
- Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-ML1
Compensation Range: USD $64,000.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/9/2026.
See all 441+ Customer Success Professional Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Professional roles.
Get Access To All JobsTips for Finding Customer Success Professional Jobs
Target SaaS and enterprise software employers
SaaS companies sponsor H-1B visas for Customer Success roles far more consistently than other industries. Employers like Salesforce, HubSpot, and Workday have established immigration programs and legal teams equipped to handle petitions efficiently.
Frame your role as a specialty occupation
USCIS scrutinizes Customer Success more than traditional technical roles. Emphasize analytical responsibilities, platform implementation, and data-driven account management in your job description to demonstrate the position requires a specific bachelor's degree, not just general business skills.
Highlight technical product knowledge in applications
Employers are more willing to sponsor candidates who reduce onboarding risk. Demonstrating deep familiarity with CRM platforms, customer data tools, or the employer's specific product category strengthens your candidacy and justifies the sponsorship investment to hiring managers.
Pursue employers with existing H-1B filing history
Companies that have sponsored Customer Success roles before already understand the process and costs. Prioritizing these employers significantly reduces the risk of a sponsorship conversation stalling due to internal inexperience or legal hesitation during the offer stage.
Clarify your work authorization timeline early
If you're on OPT or a grace period, raise your visa situation before the final interview round. Employers who are willing to sponsor appreciate the transparency, and it prevents late-stage offer complications when legal timelines become urgent for both sides.
Use enterprise accounts as a negotiating signal
Customer Success professionals managing high-value enterprise accounts command stronger business cases for sponsorship. Quantifying your book of business, retention rates, or net revenue retention gives employers concrete justification for covering petition costs and processing fees.
Frequently Asked Questions
Do Customer Success Professional roles qualify for H-1B visa sponsorship?
Yes, but qualification depends on how the role is structured. USCIS requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree in a specific field. Customer Success roles tied to technical product implementation, data analysis, or enterprise software generally qualify. Generalist account management roles with no degree requirement are more likely to face a Request for Evidence.
What degree do I need to get sponsored for a Customer Success role?
Most sponsoring employers require a bachelor's degree in business administration, communications, information systems, or a related field. Some technical Customer Success roles in SaaS or cybersecurity may prefer degrees in computer science or engineering. A degree in an unrelated field can sometimes be offset by relevant work experience, though this requires careful documentation during the H-1B visa petition.
How do I find Customer Success jobs that offer visa sponsorship?
Migrate Mate is built specifically for this. You can filter Customer Success roles by visa sponsorship availability, so you're only seeing employers already open to supporting your immigration status. This saves significant time compared to applying broadly and discovering after an offer that a company won't sponsor.
Are Customer Success roles eligible for O-1 visa sponsorship?
O-1 visa sponsorship is possible for Customer Success professionals who have reached the top of their field, typically demonstrated through industry awards, published case studies, speaking at major conferences, or managing accounts for nationally recognized companies. It's more common among senior CSMs or VP-level customer success leaders than mid-level roles. An immigration attorney can assess whether your background meets the extraordinary ability threshold.
What's the biggest reason Customer Success H-1B petitions get denied?
The most common denial reason is failing to establish specialty occupation status. USCIS may argue that the role doesn't require a degree in a specific field, particularly if the job description is broad or lists 'bachelor's degree preferred' rather than 'required.' Working with your employer to tighten the job description around technical or analytical responsibilities before filing significantly reduces this risk.
What is the prevailing wage requirement for sponsored Customer Success Professional jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.