Customer Success Engineering Jobs in USA with Visa Sponsorship
Customer Success Engineering roles sit at the intersection of technical expertise and client relationships, making them strong candidates for H-1B visa and E-3 visa sponsorship. Most employers require a bachelor's degree in computer science, engineering, or a related field, and the specialty occupation standard is well-established for this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPosition Summary:
The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to Firearms. This role has the ability to safely handle firearms and adhere to all company, state, and federal firearms regulations. This position will be responsible for acquiring and disposing firearms and the integrity of the ATF required ARMS, and maintaining a complete, thorough and accurate firearms inventory in accordance with all company, local, state, and federal firearm regulation/policy. This position provides counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various selling/customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers.
ESSENTIAL FUNCTIONS:
- Physically and systematically receives/acquires incoming firearms and using ARMS systems by close of business each day. Verifies gun accuracy to/from steel of gun to box, to receiving documents and manifests.
- Disposes firearms shipped/transferred to licensed dealers, or stores, and for verifying disposition data fed from the Electronic 4473 to ARMS by close of business each day.
- Conducts monthly firearms Audit.
- Ensures proper completion of ATF required forms, applicable state forms necessary for background checks, certifying and screening all potential firearm transfers for legality of the sale, complying with waiting periods or other possible state requirements, and preventing possible straw purchases.
- Participates in ongoing training including, but not limited to firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills/techniques.
- Ensures all firearms are acquired and disposed safely utilizing company protocols, proper and error free completion of all company forms properly storing/locating, cleaning and preparation of firearms for retail sale, working replenishment of firearms to the sales floor, properly packaging and shipping firearms in accordance with federal/state laws and company policy, safely checking/clearing firearms received by customers or via shipment, as well as mounting accessories/optics to firearms.
- Keeps work area clean, neat and well stocked with supplies.
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Providing a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- Identifying and evaluating customers’ needs,
- Making product recommendations based off of this analysis,
- Promoting programs including, but not limited to CLUB membership, VOC and IN Store Pick up.
- Demonstrates product to customers.
- Organizes and maintains firearms within the retail Store for Sales at Gun Counter, Fine Gun Room/Gun Library, and Gun Vault.
- Assures visual standards are met by up-keep and maintenance to include but not limited to, restocking, remerchandising, cleaning fixtures. Responsible for maintaining cleanliness standards within the department and back room including attention to proper facing of firearms tags and performing opening and closing duties.
- Sets and maintains all ads related to firearms.
- Remains knowledgeable of advertised sales; maintain pricing and signing.
- Replenishes product on shelves as required per merchandising guidelines.
- Assists with Seasonal Floor merchandise moves.
- Responds to all ATF, or State Firearm Trace Request promptly.
- Assists with training of store outfitters as requested by the GM or Ops Support Reg. Mgr.
- Remains product “expert” through ongoing product knowledge training.
- Follows all company policies and procedures and all other duties as assigned.
- ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Experience: 2 to 4 years of experience in Retail
- Age Required: Must be 21 years of age or older.
- Must be able to legally own and possess Firearms under Federal and State Law.
KNOWLEDGE, SKILLS, AND ABILITY:
- Ability to understand, recall, and follow complex compliance regulations and to work with highly confidential information
- Customer Service and Sales of Firearms and Other Hunting Merchandise
- 4473 State Paperwork Completion
- GCA
- ARMS, Acquisitions, and Dispositions of Firearms
- Knowledge in Firearms, and Ammunition
- Knowledge of Firearms and Ammunition ATF and STATE Regulations.
- Knowledge and experience in Inventory Control
- Safely Handle Firearms
- Understanding of Retail and Computer Knowledge
- Ability to Handle and stock Merchandise
TRAVEL REQUIREMENTS:
- N/A
Physical Requirements:
- Regularly walks, stands, lifts up to 50lbs, and/or performs computer work
- Seldom/never sits
INDEPENDENT JUDGEMENT:
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Starting Pay Rate: $20.00 - $22.75
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliancebasspro.com.
Position Summary:
The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to Firearms. This role has the ability to safely handle firearms and adhere to all company, state, and federal firearms regulations. This position will be responsible for acquiring and disposing firearms and the integrity of the ATF required ARMS, and maintaining a complete, thorough and accurate firearms inventory in accordance with all company, local, state, and federal firearm regulation/policy. This position provides counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various selling/customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers.
ESSENTIAL FUNCTIONS:
- Physically and systematically receives/acquires incoming firearms and using ARMS systems by close of business each day. Verifies gun accuracy to/from steel of gun to box, to receiving documents and manifests.
- Disposes firearms shipped/transferred to licensed dealers, or stores, and for verifying disposition data fed from the Electronic 4473 to ARMS by close of business each day.
- Conducts monthly firearms Audit.
- Ensures proper completion of ATF required forms, applicable state forms necessary for background checks, certifying and screening all potential firearm transfers for legality of the sale, complying with waiting periods or other possible state requirements, and preventing possible straw purchases.
- Participates in ongoing training including, but not limited to firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills/techniques.
- Ensures all firearms are acquired and disposed safely utilizing company protocols, proper and error free completion of all company forms properly storing/locating, cleaning and preparation of firearms for retail sale, working replenishment of firearms to the sales floor, properly packaging and shipping firearms in accordance with federal/state laws and company policy, safely checking/clearing firearms received by customers or via shipment, as well as mounting accessories/optics to firearms.
- Keeps work area clean, neat and well stocked with supplies.
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Providing a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- Identifying and evaluating customers’ needs,
- Making product recommendations based off of this analysis,
- Promoting programs including, but not limited to CLUB membership, VOC and IN Store Pick up.
- Demonstrates product to customers.
- Organizes and maintains firearms within the retail Store for Sales at Gun Counter, Fine Gun Room/Gun Library, and Gun Vault.
- Assures visual standards are met by up-keep and maintenance to include but not limited to, restocking, remerchandising, cleaning fixtures. Responsible for maintaining cleanliness standards within the department and back room including attention to proper facing of firearms tags and performing opening and closing duties.
- Sets and maintains all ads related to firearms.
- Remains knowledgeable of advertised sales; maintain pricing and signing.
- Replenishes product on shelves as required per merchandising guidelines.
- Assists with Seasonal Floor merchandise moves.
- Responds to all ATF, or State Firearm Trace Request promptly.
- Assists with training of store outfitters as requested by the GM or Ops Support Reg. Mgr.
- Remains product “expert” through ongoing product knowledge training.
- Follows all company policies and procedures and all other duties as assigned.
- ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Experience: 2 to 4 years of experience in Retail
- Age Required: Must be 21 years of age or older.
- Must be able to legally own and possess Firearms under Federal and State Law.
KNOWLEDGE, SKILLS, AND ABILITY:
- Ability to understand, recall, and follow complex compliance regulations and to work with highly confidential information
- Customer Service and Sales of Firearms and Other Hunting Merchandise
- 4473 State Paperwork Completion
- GCA
- ARMS, Acquisitions, and Dispositions of Firearms
- Knowledge in Firearms, and Ammunition
- Knowledge of Firearms and Ammunition ATF and STATE Regulations.
- Knowledge and experience in Inventory Control
- Safely Handle Firearms
- Understanding of Retail and Computer Knowledge
- Ability to Handle and stock Merchandise
TRAVEL REQUIREMENTS:
- N/A
Physical Requirements:
- Regularly walks, stands, lifts up to 50lbs, and/or performs computer work
- Seldom/never sits
INDEPENDENT JUDGEMENT:
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Starting Pay Rate: $20.00 - $22.75
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliancebasspro.com.
See all 227+ Customer Success Engineering Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Engineering roles.
Get Access To All JobsTips for Finding Customer Success Engineering Jobs
Lead with your technical depth
Customer Success Engineers who can demonstrate hands-on product expertise, API knowledge, or integration experience are far easier for employers to sponsor. Highlight specific technical skills in your resume before listing relationship management responsibilities.
Target companies with established sponsorship history
SaaS and enterprise software companies sponsor Customer Success Engineers regularly. Look for employers with dedicated immigration counsel, existing H-1B LCA filings, and international offices, as these signal a mature, repeatable sponsorship process rather than a one-off decision.
Clarify the technical scope of the role early
Specialty occupation approval depends on the role requiring a specific bachelor's degree. In interviews, emphasize technical duties such as solution architecture, API troubleshooting, or platform configuration rather than account management to strengthen the visa petition's foundation.
Align your degree field to the job description
USCIS scrutinizes Customer Success Engineering petitions when degree fields seem loosely connected. A degree in computer science, information systems, or engineering aligns cleanly. If your field is adjacent, gather documentation showing how your coursework directly supports the technical duties.
Understand the LCA prevailing wage tier
Your employer files a Labor Condition Application before your visa petition. The certified wage on the LCA must meet the prevailing wage for the role and location. Roles classified at Level I or II can attract additional USCIS scrutiny, so senior-level framing helps.
Use Migrate Mate to filter for sponsors
Not every Customer Success Engineering posting comes with sponsorship. Migrate Mate surfaces roles where employers have confirmed willingness to sponsor, saving you the time of applying to positions that will screen out visa candidates before the first interview.
Frequently Asked Questions
Does Customer Success Engineering qualify as a specialty occupation for H-1B sponsorship?
Generally yes, but the petition needs to clearly establish that the role requires a specific bachelor's degree rather than any degree. Customer Success Engineers whose day-to-day work involves technical implementation, API integration, or complex product troubleshooting tend to have stronger petitions than those whose duties lean toward account management or relationship coordination.
What degree do I need to get sponsored for a Customer Success Engineering role?
Most employers and USCIS adjudicators expect a bachelor's degree in computer science, software engineering, information systems, or a closely related technical field. Degrees in business or communications can create complications unless the job description is explicitly technical. If your degree is from outside the U.S., a credential evaluation confirming U.S. equivalency strengthens the petition significantly.
Are Customer Success Engineering roles harder to get sponsored for than pure software engineering roles?
Yes, somewhat. Pure software engineering roles have a long history of H-1B visa approvals and established adjudication precedent. Customer Success Engineering sits closer to a boundary between technical and client-facing work, which means adjudicators look more closely at job duties. The more the role description emphasizes architecture, integrations, and technical problem-solving, the cleaner the approval path.
How do I find Customer Success Engineering jobs that offer visa sponsorship?
Most general job searches don't filter by sponsorship willingness, which means you'll spend significant time applying to roles that screen out visa candidates. Migrate Mate is built specifically for this, surfacing Customer Success Engineering positions where employers have confirmed they'll sponsor. Filtering by sponsorship upfront avoids wasted applications and gets you to real opportunities faster.
Can I transfer my H-1B to a new Customer Success Engineering role if I change employers?
Yes. H-1B portability allows you to start working for a new employer as soon as they file a transfer petition, without waiting for approval, provided you've been in valid H-1B status for at least 180 days. The new employer still needs to file their own I-129 and LCA, and the role must independently qualify as a specialty occupation under the same technical criteria.
What is the prevailing wage requirement for sponsored Customer Success Engineering jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.