Customer Success Engineering Jobs in USA with Visa Sponsorship
Customer Success Engineering roles sit at the intersection of technical depth and client outcomes, making them strong candidates for H-1B visa and E-3 visa sponsorship as specialty occupations. Employers filing LCAs for these positions typically require a bachelor's degree in computer science, engineering, or a related field. Migrate Mate lists verified sponsoring employers actively hiring in this space. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCompany at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world-class teams to drive revenue, maximize integration health, and act as the client-facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.
We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.
Key Responsibilities
Lead the Technical Organization
- Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions. Build your leadership bench, coaching and developing leaders. Run regular 1:1s and set career paths for your direct reports.
- Act as the technical escalation point for your organizations, as well as the cross-functional orgs you support. Within your teams, you will set priorities, decide what drops, and make sure recurring issues get fixed at the root.
- Determine clear ownership across key technical initiatives, keeping respective parties accountable across set goals, timelines, and criteria for success.
- Build proactive monitoring and alerting for integration health, traffic, and revenue so we catch problems before partners do.
- Own incident response for revenue-impacting issues: coordinate teams, communicate with partners, and run post-mortems that lead to lasting fixes.
- Push automation and AI to monitoring, troubleshooting, and operational speed. Judge build versus buy against measurable gains in speed, accuracy, and headcount.
External Presence & Ownership
- Lead or support technical conversations with publishers, DSPs, technology partners, and strategic partners regarding integrations, auction mechanics, and revenue performance. Be the senior technical voice in partner and executive meetings.
- Run the technical side of revenue-critical programs: partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests. Define how success is measured, including net revenue and cloud cost.
- Support commercial negotiations with accurate data and technical context.
- Represent OpenX at industry events and panels when relevant.
Conduit into Product & Engineering
- Serve as the primary technical voice between internal business teams or external clients into product and engineering, bringing prioritized requests with business context, urgency level, and revenue or risk attached. Own the escalation path into Engineering for complex integration, data, and auction issues.
- Identify core gaps in our exchange, such as data ingestion, signal handling, discrepancy and reporting tools, and deal enablement and bring recommended resolution paths.
- Build repeatable intake and feedback loops with Product and Engineering, like ticket tiering and regular reviews, so issues get resolved by process and not by one person.
- Translate between audiences: explain engineering constraints to clients and the field, and customer impact to engineers and executives.
Required Qualifications
- 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
- Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding. You can diagnose a problem from bid-level data.
- Strong sense of ownership and commercial mindset. You must understand how technical decisions affect business outcomes across various KPIs.
- Track record of working effectively across many teams and regions.
- Comfort with ambiguity and disagreement. You are able to disagree openly and respectfully, including with senior leaders across Commercial, Product, and Engineering.
- Ability to demonstrate a record of disciplined prioritization. You triage by revenue, risk, and effort, and communicate clearly what is being worked on and what isn’t.
- Experience leading global teams across multiple business lines, remits, and focus areas, including hiring, coaching, and developing managers.
- Comfort being a connector. You see how work in one team affects another, bring people together early, and make sure nothing falls between teams.
- A product mindset. You can turn recurring issues into a prioritized ask and push back constructively on product and engineering.
- Practical fluency with AI and automation tools, and the judgment to know where they help and where they don’t.
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture.
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX.
We all have a voice to improve OpenX.
We stake our personal and professional reputations on the excellence of our work.
We are not interested in just "doing our jobs"; we take ownership to drive results.
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world-class teams to drive revenue, maximize integration health, and act as the client-facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.
We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.
Key Responsibilities
Lead the Technical Organization
- Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions. Build your leadership bench, coaching and developing leaders. Run regular 1:1s and set career paths for your direct reports.
- Act as the technical escalation point for your organizations, as well as the cross-functional orgs you support. Within your teams, you will set priorities, decide what drops, and make sure recurring issues get fixed at the root.
- Determine clear ownership across key technical initiatives, keeping respective parties accountable across set goals, timelines, and criteria for success.
- Build proactive monitoring and alerting for integration health, traffic, and revenue so we catch problems before partners do.
- Own incident response for revenue-impacting issues: coordinate teams, communicate with partners, and run post-mortems that lead to lasting fixes.
- Push automation and AI to monitoring, troubleshooting, and operational speed. Judge build versus buy against measurable gains in speed, accuracy, and headcount.
External Presence & Ownership
- Lead or support technical conversations with publishers, DSPs, technology partners, and strategic partners regarding integrations, auction mechanics, and revenue performance. Be the senior technical voice in partner and executive meetings.
- Run the technical side of revenue-critical programs: partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests. Define how success is measured, including net revenue and cloud cost.
- Support commercial negotiations with accurate data and technical context.
- Represent OpenX at industry events and panels when relevant.
Conduit into Product & Engineering
- Serve as the primary technical voice between internal business teams or external clients into product and engineering, bringing prioritized requests with business context, urgency level, and revenue or risk attached. Own the escalation path into Engineering for complex integration, data, and auction issues.
- Identify core gaps in our exchange, such as data ingestion, signal handling, discrepancy and reporting tools, and deal enablement and bring recommended resolution paths.
- Build repeatable intake and feedback loops with Product and Engineering, like ticket tiering and regular reviews, so issues get resolved by process and not by one person.
- Translate between audiences: explain engineering constraints to clients and the field, and customer impact to engineers and executives.
Required Qualifications
- 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
- Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding. You can diagnose a problem from bid-level data.
- Strong sense of ownership and commercial mindset. You must understand how technical decisions affect business outcomes across various KPIs.
- Track record of working effectively across many teams and regions.
- Comfort with ambiguity and disagreement. You are able to disagree openly and respectfully, including with senior leaders across Commercial, Product, and Engineering.
- Ability to demonstrate a record of disciplined prioritization. You triage by revenue, risk, and effort, and communicate clearly what is being worked on and what isn’t.
- Experience leading global teams across multiple business lines, remits, and focus areas, including hiring, coaching, and developing managers.
- Comfort being a connector. You see how work in one team affects another, bring people together early, and make sure nothing falls between teams.
- A product mindset. You can turn recurring issues into a prioritized ask and push back constructively on product and engineering.
- Practical fluency with AI and automation tools, and the judgment to know where they help and where they don’t.
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture.
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX.
We all have a voice to improve OpenX.
We stake our personal and professional reputations on the excellence of our work.
We are not interested in just "doing our jobs"; we take ownership to drive results.
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
See all 239+ Customer Success Engineering Jobs
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Get Access To All JobsTips for Finding Customer Success Engineering Jobs
Frame your degree as directly related
H-1B and E-3 sponsorship both require a specialty occupation, meaning your degree must align specifically with the role. A computer science or engineering degree is the strongest foundation. A business degree alone often triggers an RFE for Customer Success Engineering positions.
Search LCA filings by job title
Employers who have already certified LCAs for Customer Success Engineer roles have cleared the DOL prevailing-wage step before. Use the OFLC Wage Search to identify companies with recent filings under that exact title before you apply.
Target mid-market SaaS employers first
Enterprise software companies in the 200-to-2,000-employee range file consistently for Customer Success Engineering roles and move faster than large tech firms. Their sponsorship pipelines are less competitive and their hiring timelines align better with H-1B cap deadlines.
Clarify the role's technical requirements early
Some employers call the same function a Customer Success Manager with no engineering requirement. Confirm before interviews that the role requires coding, API troubleshooting, or systems integration work. This protects the specialty-occupation argument USCIS scrutinizes during adjudication.
Use Migrate Mate to find verified sponsoring employers
Migrate Mate shows employers with confirmed LCA sponsorship history for Customer Success Engineering, searchable by city and role type. Start there to avoid applying to employers who list the title but have never filed for it.
Align your offer letter to the LCA wage level
Your employer's LCA must certify the offered wage meets or exceeds the DOL prevailing wage for the role and location. Ask HR which wage level they're filing at. Level I filings draw more USCIS scrutiny for experienced engineers, so a mismatch can slow approval.
Frequently Asked Questions
Does Customer Success Engineering qualify as a specialty occupation for H-1B purposes?
Yes, when the role genuinely requires a bachelor's degree in a specific technical field such as computer science, software engineering, or information systems. USCIS looks at whether the job duties demand that specific theoretical knowledge. Roles that mix technical implementation with client management qualify, but purely relationship-management roles without a technical degree requirement typically do not.
Which visas can sponsor Customer Success Engineering roles?
H-1B is the most common path for most nationalities, covering a three-year initial period extendable to six. Australian citizens can apply for the E-3 visa, which has no lottery and renews indefinitely every two years. F-1 students in computer science or engineering can work in these roles on OPT or STEM OPT while transitioning to employer-sponsored status. TN visa is not available for this occupation type.
How do I find employers who actively sponsor Customer Success Engineering visas?
Migrate Mate lists employers with verified LCA sponsorship history for Customer Success Engineering roles, so you can focus your applications on companies that have actually filed before rather than those that only say they're open to sponsorship.
What degree does an employer typically require for sponsorship in this role?
Most LCA filings for Customer Success Engineering cite computer science, software engineering, information technology, or electrical engineering as the required degree field. Some employers accept a related STEM degree paired with demonstrable technical skills. A general business or communications degree alone is usually insufficient to support the specialty-occupation determination USCIS requires, and may result in a Request for Evidence.
Can I use STEM OPT to work in Customer Success Engineering while waiting for H-1B selection?
Yes, if your degree is in a STEM-designated field and your role directly relates to that field. Your employer must be enrolled in E-Verify, and you'll need to complete a training plan on Form I-983 outlining how the role uses your STEM degree. STEM OPT extends your work authorization by 24 months, giving you two additional H-1B selection cycles beyond your initial OPT period.
What is the prevailing wage requirement for sponsored Customer Success Engineering jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.