Support Analyst Jobs in USA with Visa Sponsorship
Support Analyst roles attract H-1B visa, TN visa, and OPT sponsorship from employers in tech, healthcare, and financial services. Employers typically require a bachelor's degree in a related field, and the specialty occupation classification is straightforward for most technical support positions. For detailed occupation requirements, see the O*NET profile.
Find Support Analyst JobsOverview
Showing 5 of 7,470+ Support Analyst jobs
See all 7,470+ Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst roles.
Get Access To All JobsJOB SUMMARY
This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.
ESSENTIAL RESPONSIBILITIES
- Load and maintain group information and benefit files. (20%)
- Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
- Handle error management and ensure files are corrected. (20%)
- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
- May assist with training new employees. (10%)
- Other duties as assigned or requested.
Experience
Required
- 1 years of relevant, progressive experience in the area of specialization.
Preferred
- Experience in health care, insurance or sales
SKILLS
- Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.
- Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.
- Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.
- Ability to manage multiple tasks and priorities
- Strong communication skills - written and verbal
- Demonstrated problem solving skills
- Self-motivated and ability to work with minimal direction
- Knowledge of Highmark products, services, and processes
Education
Required
- High School/GED
Preferred
- Associates
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- Producer License - Accident & Health
Language (Other than English):
- None
Travel Required:
- None
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
- Office-Based or Remote Position
Physical work site required
- Frequently
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$23.16
Pay Range Maximum:
$35.88
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
JOB SUMMARY
This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.
ESSENTIAL RESPONSIBILITIES
- Load and maintain group information and benefit files. (20%)
- Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
- Handle error management and ensure files are corrected. (20%)
- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
- May assist with training new employees. (10%)
- Other duties as assigned or requested.
Experience
Required
- 1 years of relevant, progressive experience in the area of specialization.
Preferred
- Experience in health care, insurance or sales
SKILLS
- Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.
- Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.
- Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.
- Ability to manage multiple tasks and priorities
- Strong communication skills - written and verbal
- Demonstrated problem solving skills
- Self-motivated and ability to work with minimal direction
- Knowledge of Highmark products, services, and processes
Education
Required
- High School/GED
Preferred
- Associates
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- Producer License - Accident & Health
Language (Other than English):
- None
Travel Required:
- None
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
- Office-Based or Remote Position
Physical work site required
- Frequently
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$23.16
Pay Range Maximum:
$35.88
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
See all 7,470+ Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Support Analyst
Target employers with an H-1B filing history
Companies that have sponsored H-1B visas for Support Analysts before are far more likely to do it again. Focus your search on mid-to-large employers in tech, consulting, and financial services with documented sponsorship track records.
Confirm your degree field aligns with the role
H-1B approval for Support Analyst roles hinges on a direct connection between your degree and the position. Degrees in computer science, information systems, or a related technical field give you the strongest foundation for a specialty occupation determination.
Understand how OPT and STEM OPT create a runway
If you graduated from a U.S. university, OPT gives you up to 12 months of work authorization, extendable to 36 months for STEM-eligible degrees. This gives employers time to sponsor your H-1B before your status expires.
Canadian and Australian nationals have faster alternatives
TN status for Canadians and Mexicans and the E-3 visa for Australians both bypass the H-1B lottery entirely. If you hold one of these nationalities, prioritize employers who are familiar with these categories, as they involve less cost and paperwork.
Ask about sponsorship early, but frame it as practical planning
Raise the sponsorship question after an employer has shown interest in you, not in a cold application. Frame it as coordinating timelines rather than asking for a favor. Employers respond better when they see you understand the process.
Use Migrate Mate to find employers already open to sponsorship
Migrate Mate filters Support Analyst jobs by employers willing to sponsor, saving you from applying to roles where sponsorship is off the table. Browsing by sponsorship-friendly employers dramatically shortens your job search timeline.
Frequently Asked Questions
Do Support Analyst roles qualify as specialty occupations for H-1B purposes?
Most Support Analyst positions qualify, but the job description matters. USCIS requires that the role normally require a bachelor's degree in a specific field. Positions emphasizing technical systems, database management, or enterprise software support are stronger candidates than general help desk roles, which may not meet the specialty occupation threshold.
Which visa types are most commonly used to sponsor Support Analysts?
The H-1B visa is the most common path. Canadian and Mexican nationals can pursue TN visa status under the Systems Analyst category, which Support Analyst roles often fit. Australian citizens can apply for the E-3 visa. F-1 graduates frequently work on OPT or STEM OPT while their employer files an H-1B visa petition on their behalf.
Does my degree need to be in computer science to get sponsored as a Support Analyst?
Not necessarily. Information systems, management information systems, information technology, and related technical fields all support a specialty occupation argument. What matters is that the degree is directly relevant to the role's technical requirements. A general business degree without a technical focus creates risk and may lead to an H-1B denial or RFE.
How do I find Support Analyst jobs where the employer is open to visa sponsorship?
Most job postings don't clearly state sponsorship willingness, which makes filtering difficult on general job boards. Migrate Mate is built specifically for visa-sponsored roles, so you can browse Support Analyst openings from employers who have indicated they sponsor. This removes the guesswork and avoids wasting applications on companies that won't sponsor.
Can I switch employers as a Support Analyst on an H-1B?
Yes. H-1B portability allows you to start working for a new employer once they file a new H-1B petition on your behalf, as long as your previous H-1B was approved and you've maintained status. You don't need to wait for the new petition to be approved before starting, which gives you real flexibility when changing jobs.
What is the prevailing wage requirement for sponsored Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.