Support Analyst Jobs in USA with Visa Sponsorship
Support Analyst roles attract H-1B visa, TN visa, and OPT sponsorship from employers in tech, healthcare, and financial services. Employers typically require a bachelor's degree in a related field, and the specialty occupation classification is straightforward for most technical support positions. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
KEY RESPONSIBILITIES:
1. Business Systems Analysis:
- Analyze current business processes and workflows to identify areas for improvement.
- Collaborate with stakeholders to gather and document business requirements.
- Develop and present recommendations for process enhancements and system improvements.
- Create detailed reports and documentation to support business decisions.
- Assist in the design and implementation of new business systems and processes.
2. Application Support:
- Provide Level 1 and Level 2 support for business applications, addressing user issues and technical problems.
- Troubleshoot and resolve application-related issues within SLA dependent on incident priority.
- Work closely with internal technical and vendor teams to escalate and resolve complex technical problems.
- Monitor application performance and ensure systems are running effectively.
- Perform regular maintenance, updates and upgrades to ensure application security and efficiency.
- Work with vendors to install, configure, and support applications.
- Work with enterprise security teams to identify application vulnerabilities, then remediate promptly, engaging vendors as needed.
- Work with enterprise product lifecycle teams to ensure all components of installed applications are supported and N-2 version or less.
- Perform application regression testing after application/server upgrades to ensure application is functioning as designed.
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
REQUIRED SKILLS:
- HS Diploma required.
- 3+ years of experience in a Business Systems Analyst or Application Support Role, supporting complex systems in a large organization (preferably healthcare industry).
- Work Pacific time zone as standard work day with occasional after-hours and on-call duties as needed.
PREFERRED SKILLS:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Strong understanding of business processes and systems analysis.
- Experience with ITSM Incident, Change, Problem Management.
- Proficiency in troubleshooting and providing technical support for applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Familiarity with SQL and data management.
- Technical understanding of service accounts, permissions, certificates & application authentication.
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The pay for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
APPLICATION DEADLINE: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
INTRODUCTION
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
KEY RESPONSIBILITIES:
1. Business Systems Analysis:
- Analyze current business processes and workflows to identify areas for improvement.
- Collaborate with stakeholders to gather and document business requirements.
- Develop and present recommendations for process enhancements and system improvements.
- Create detailed reports and documentation to support business decisions.
- Assist in the design and implementation of new business systems and processes.
2. Application Support:
- Provide Level 1 and Level 2 support for business applications, addressing user issues and technical problems.
- Troubleshoot and resolve application-related issues within SLA dependent on incident priority.
- Work closely with internal technical and vendor teams to escalate and resolve complex technical problems.
- Monitor application performance and ensure systems are running effectively.
- Perform regular maintenance, updates and upgrades to ensure application security and efficiency.
- Work with vendors to install, configure, and support applications.
- Work with enterprise security teams to identify application vulnerabilities, then remediate promptly, engaging vendors as needed.
- Work with enterprise product lifecycle teams to ensure all components of installed applications are supported and N-2 version or less.
- Perform application regression testing after application/server upgrades to ensure application is functioning as designed.
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
REQUIRED SKILLS:
- HS Diploma required.
- 3+ years of experience in a Business Systems Analyst or Application Support Role, supporting complex systems in a large organization (preferably healthcare industry).
- Work Pacific time zone as standard work day with occasional after-hours and on-call duties as needed.
PREFERRED SKILLS:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Strong understanding of business processes and systems analysis.
- Experience with ITSM Incident, Change, Problem Management.
- Proficiency in troubleshooting and providing technical support for applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Familiarity with SQL and data management.
- Technical understanding of service accounts, permissions, certificates & application authentication.
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The pay for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
APPLICATION DEADLINE: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Support Analyst
Target employers with an H-1B filing history
Companies that have sponsored H-1B visas for Support Analysts before are far more likely to do it again. Focus your search on mid-to-large employers in tech, consulting, and financial services with documented sponsorship track records.
Confirm your degree field aligns with the role
H-1B approval for Support Analyst roles hinges on a direct connection between your degree and the position. Degrees in computer science, information systems, or a related technical field give you the strongest foundation for a specialty occupation determination.
Understand how OPT and STEM OPT create a runway
If you graduated from a U.S. university, OPT gives you up to 12 months of work authorization, extendable to 36 months for STEM-eligible degrees. This gives employers time to sponsor your H-1B before your status expires.
Canadian and Australian nationals have faster alternatives
TN status for Canadians and Mexicans and the E-3 visa for Australians both bypass the H-1B lottery entirely. If you hold one of these nationalities, prioritize employers who are familiar with these categories, as they involve less cost and paperwork.
Ask about sponsorship early, but frame it as practical planning
Raise the sponsorship question after an employer has shown interest in you, not in a cold application. Frame it as coordinating timelines rather than asking for a favor. Employers respond better when they see you understand the process.
Use Migrate Mate to find employers already open to sponsorship
Migrate Mate filters Support Analyst jobs by employers willing to sponsor, saving you from applying to roles where sponsorship is off the table. Browsing by sponsorship-friendly employers dramatically shortens your job search timeline.
Frequently Asked Questions
Do Support Analyst roles qualify as specialty occupations for H-1B purposes?
Most Support Analyst positions qualify, but the job description matters. USCIS requires that the role normally require a bachelor's degree in a specific field. Positions emphasizing technical systems, database management, or enterprise software support are stronger candidates than general help desk roles, which may not meet the specialty occupation threshold.
Which visa types are most commonly used to sponsor Support Analysts?
The H-1B visa is the most common path. Canadian and Mexican nationals can pursue TN visa status under the Systems Analyst category, which Support Analyst roles often fit. Australian citizens can apply for the E-3 visa. F-1 graduates frequently work on OPT or STEM OPT while their employer files an H-1B visa petition on their behalf.
Does my degree need to be in computer science to get sponsored as a Support Analyst?
Not necessarily. Information systems, management information systems, information technology, and related technical fields all support a specialty occupation argument. What matters is that the degree is directly relevant to the role's technical requirements. A general business degree without a technical focus creates risk and may lead to an H-1B denial or RFE.
How do I find Support Analyst jobs where the employer is open to visa sponsorship?
Most job postings don't clearly state sponsorship willingness, which makes filtering difficult on general job boards. Migrate Mate is built specifically for visa-sponsored roles, so you can browse Support Analyst openings from employers who have indicated they sponsor. This removes the guesswork and avoids wasting applications on companies that won't sponsor.
Can I switch employers as a Support Analyst on an H-1B?
Yes. H-1B portability allows you to start working for a new employer once they file a new H-1B petition on your behalf, as long as your previous H-1B was approved and you've maintained status. You don't need to wait for the new petition to be approved before starting, which gives you real flexibility when changing jobs.
What is the prevailing wage requirement for sponsored Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.