Support Analyst Jobs in USA with Visa Sponsorship
Support Analyst roles attract H-1B, TN, and OPT sponsorship from employers in tech, healthcare, and financial services. Employers typically require a bachelor's degree in a related field, and the specialty occupation classification is straightforward for most technical support positions. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed.
ROLE & RESPONSIBILITIES
- Responsibility for providing administrative support to the Global Sales Team.
- Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.)
- Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up.
- When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).
- Working with the current processes in place within the teams and reviewing ways of improving them.
- Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.
BASIC QUALIFICATIONS
- Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented.
- Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal.
- Attention to detail with the ability to multitask and prioritize tasks accordingly.
- Intermediate / Advanced Microsoft Office and Google Suite required.
- Knowledge of Salesforce.com or NetSuite system would be advantageous.
- Ability to be able to build relationships both internally and externally.
- Fluency in English (and other languages based on region).
- Self-motivated, trustworthy and builds confidence.
- Knowledge and interest in energy commodity markets.
- 2+ years of experience in sales admin, sales support, customer service, or similar function.
LOCATION
Business Area: Dow Jones - Energy
Job Category: Sales
Union Status: Non-Union role
COMPENSATION
- Base Pay Range: 65,000 - 80,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.
REASONABLE ACCOMMODATION
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Req ID: 52070
INTRODUCTION
We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed.
ROLE & RESPONSIBILITIES
- Responsibility for providing administrative support to the Global Sales Team.
- Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.)
- Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up.
- When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).
- Working with the current processes in place within the teams and reviewing ways of improving them.
- Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.
BASIC QUALIFICATIONS
- Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented.
- Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal.
- Attention to detail with the ability to multitask and prioritize tasks accordingly.
- Intermediate / Advanced Microsoft Office and Google Suite required.
- Knowledge of Salesforce.com or NetSuite system would be advantageous.
- Ability to be able to build relationships both internally and externally.
- Fluency in English (and other languages based on region).
- Self-motivated, trustworthy and builds confidence.
- Knowledge and interest in energy commodity markets.
- 2+ years of experience in sales admin, sales support, customer service, or similar function.
LOCATION
Business Area: Dow Jones - Energy
Job Category: Sales
Union Status: Non-Union role
COMPENSATION
- Base Pay Range: 65,000 - 80,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.
REASONABLE ACCOMMODATION
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Req ID: 52070
How to Get Visa Sponsorship as a Support Analyst
Target employers with an H-1B filing history
Companies that have sponsored H-1B visas for Support Analysts before are far more likely to do it again. Focus your search on mid-to-large employers in tech, consulting, and financial services with documented sponsorship track records.
Confirm your degree field aligns with the role
H-1B approval for Support Analyst roles hinges on a direct connection between your degree and the position. Degrees in computer science, information systems, or a related technical field give you the strongest foundation for a specialty occupation determination.
Canadian and Australian nationals have faster alternatives
TN status for Canadians and Mexicans and the E-3 visa for Australians both bypass the H-1B lottery entirely. If you hold one of these nationalities, prioritize employers who are familiar with these categories, as they involve less cost and paperwork.
Ask about sponsorship early, but frame it as practical planning
Raise the sponsorship question after an employer has shown interest in you, not in a cold application. Frame it as coordinating timelines rather than asking for a favor. Employers respond better when they see you understand the process.
Use Migrate Mate to find employers already open to sponsorship
Migrate Mate filters Support Analyst jobs by employers willing to sponsor, saving you from applying to roles where sponsorship is off the table. Browsing by sponsorship-friendly employers dramatically shortens your job search timeline.
Support Analyst jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Do Support Analyst roles qualify as specialty occupations for H-1B purposes?
Most Support Analyst positions qualify, but the job description matters. USCIS requires that the role normally require a bachelor's degree in a specific field. Positions emphasizing technical systems, database management, or enterprise software support are stronger candidates than general help desk roles, which may not meet the specialty occupation threshold.
Which visa types are most commonly used to sponsor Support Analysts?
The H-1B is the most common path. Canadian and Mexican nationals can pursue TN status under the Systems Analyst category, which Support Analyst roles often fit. Australian citizens can apply for the E-3 visa. F-1 graduates frequently work on OPT or STEM OPT while their employer files an H-1B petition on their behalf.
Does my degree need to be in computer science to get sponsored as a Support Analyst?
Not necessarily. Information systems, management information systems, information technology, and related technical fields all support a specialty occupation argument. What matters is that the degree is directly relevant to the role's technical requirements. A general business degree without a technical focus creates risk and may lead to an H-1B denial or RFE.
How do I find Support Analyst jobs where the employer is open to visa sponsorship?
Most job postings don't clearly state sponsorship willingness, which makes filtering difficult on general job boards. Migrate Mate is built specifically for visa-sponsored roles, so you can browse Support Analyst openings from employers who have indicated they sponsor. This removes the guesswork and avoids wasting applications on companies that won't sponsor.
Can I switch employers as a Support Analyst on an H-1B?
Yes. H-1B portability allows you to start working for a new employer once they file a new H-1B petition on your behalf, as long as your previous H-1B was approved and you've maintained status. You don't need to wait for the new petition to be approved before starting, which gives you real flexibility when changing jobs.
What is the prevailing wage requirement for sponsored Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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