Support Analyst Jobs in USA with Visa Sponsorship
Support Analyst roles attract H-1B visa, TN visa, and OPT sponsorship from employers in tech, healthcare, and financial services. Employers typically require a bachelor's degree in a related field, and the specialty occupation classification is straightforward for most technical support positions. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob Profile IT Support Specialist 2
Job Family IT Support Services
Time Type Full time
Apply before 11: 59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description
Salary Range: $61,400 – $76,700 per year; DOE
The School of Computing and Augmented Intelligence (SCAI) is seeking a Systems Support Analyst to serve as a primary technical resource supporting instructional technology and audio/visual (AV) environments, including classrooms, instructional laboratories, conference rooms, and associated computing systems. This position is responsible for the lifecycle management, deployment, maintenance, troubleshooting, optimization, and support of instructional technologies, AV systems, endpoint devices, operating systems, and software applications. Responsibilities include supporting classroom AV technologies, control systems, conferencing platforms, software deployment, endpoint management, and technology upgrades to ensure reliable learning and collaboration environments. The successful candidate will apply professional technical knowledge to diagnose and resolve moderately complex technology issues, evaluate equipment performance, recommend technology improvements, and support instructional and operational objectives. The position collaborates with faculty, staff, students, vendors, and technical teams to ensure reliable, secure, and effective technology services that support teaching, learning, and research activities throughout SCAI. Responsibilities include AV and classroom technology support, endpoint management, software deployment, systems administration, documentation, technology planning, and operational support of instructional technology resources across multiple campus locations.
Essential Duties
- Support and maintain classroom, conference room, and instructional laboratory technologies, including audio/visual systems, control systems, computing devices, networking equipment, and related instructional technologies.
- Troubleshoot, repair, and optimize classroom technologies to ensure reliable instructional and event support.
- Evaluate equipment performance and recommend technology upgrades, replacements, and improvements to maintain operational readiness.
- Install, configure, maintain, and support Windows and macOS devices, software applications, and endpoint technologies.
- Administer endpoint management and software deployment solutions used in instructional computing environments.
- Support systems administration functions including directory services, device management, policy administration, and related technology platforms.
- Provide technical support to faculty, staff, students, and departmental partners in support of instructional, research, and administrative activities.
- Respond to and resolve service requests through approved support channels while maintaining a high level of customer service.
- Identify recurring issues and recommend solutions to improve technology reliability and user experience.
- Assist with classroom technology refreshes, software upgrades, and technology improvement initiatives.
- Collaborate with technical teams and vendors to implement, maintain, and support instructional technology solutions.
- Maintain technical documentation, equipment inventories, system configurations, and support records.
- Ensure classrooms, conference rooms, instructional laboratories, and associated technologies are operational and ready for scheduled instructional and event activities.
- Provide technical guidance and training to student employees supporting instructional technology operations.
- Coordinate with internal stakeholders and external vendors during technology installations, maintenance, and repair activities.
Desired Qualifications
- Experience configuring, supporting, and troubleshooting AMX, Crestron, Extron, or similar AV control systems.
- Experience supporting Windows 11 and macOS environments.
- Experience with SCCM, Intune, JAMF, software deployment, application packaging, and endpoint management.
- Experience supporting instructional technology, classrooms, conference rooms, and audio/visual systems.
- Experience with Active Directory, Group Policy, PowerShell, Bash scripting, and systems administration practices.
- Experience utilizing ServiceNow or similar IT service management systems.
- Experience maintaining technical documentation, inventories, lifecycle plans, and support knowledge bases.
- Evidence of identifying, recommending, and implementing technology improvements through technical analysis and professional judgment.
- Experience supporting higher education, instructional computing, laboratory environments, or academic technologies.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Department Statement
The School of Computing and Augmented Intelligence (SCAI) is the largest school within the Ira A. Fulton Schools of Engineering with locations on the Tempe, Polytechnic and Online campuses. SCAI has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community. Our degree programs are widely recognized and offer opportunities for students to participate in research. Our research impact encompasses “Computing data into information – secure and affordable, anytime, anywhere”. The Fulton Schools Of Engineering Follows a Framework Of Values Designed To Distinguish Our Practice And Guide Daily Decisions In Our Academic, Research, Corporate Engagement And Entrepreneurial Endeavors. These Values Influence How We Recognize, Reward And Communicate Our Achievements. At The Fulton Schools Of Engineering, We Cultivate excellence Deliver innovation that matters Encourage bold thinking Foster a community of learning and collaboration Build a foundation for all to be successful
Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASI/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more.
To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator
Driving Requirement
Driving is not required for this position.
Location: Campus: Tempe
Funding
No Federal Funding
Instructions To Apply
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Job Profile IT Support Specialist 2
Job Family IT Support Services
Time Type Full time
Apply before 11: 59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description
Salary Range: $61,400 – $76,700 per year; DOE
The School of Computing and Augmented Intelligence (SCAI) is seeking a Systems Support Analyst to serve as a primary technical resource supporting instructional technology and audio/visual (AV) environments, including classrooms, instructional laboratories, conference rooms, and associated computing systems. This position is responsible for the lifecycle management, deployment, maintenance, troubleshooting, optimization, and support of instructional technologies, AV systems, endpoint devices, operating systems, and software applications. Responsibilities include supporting classroom AV technologies, control systems, conferencing platforms, software deployment, endpoint management, and technology upgrades to ensure reliable learning and collaboration environments. The successful candidate will apply professional technical knowledge to diagnose and resolve moderately complex technology issues, evaluate equipment performance, recommend technology improvements, and support instructional and operational objectives. The position collaborates with faculty, staff, students, vendors, and technical teams to ensure reliable, secure, and effective technology services that support teaching, learning, and research activities throughout SCAI. Responsibilities include AV and classroom technology support, endpoint management, software deployment, systems administration, documentation, technology planning, and operational support of instructional technology resources across multiple campus locations.
Essential Duties
- Support and maintain classroom, conference room, and instructional laboratory technologies, including audio/visual systems, control systems, computing devices, networking equipment, and related instructional technologies.
- Troubleshoot, repair, and optimize classroom technologies to ensure reliable instructional and event support.
- Evaluate equipment performance and recommend technology upgrades, replacements, and improvements to maintain operational readiness.
- Install, configure, maintain, and support Windows and macOS devices, software applications, and endpoint technologies.
- Administer endpoint management and software deployment solutions used in instructional computing environments.
- Support systems administration functions including directory services, device management, policy administration, and related technology platforms.
- Provide technical support to faculty, staff, students, and departmental partners in support of instructional, research, and administrative activities.
- Respond to and resolve service requests through approved support channels while maintaining a high level of customer service.
- Identify recurring issues and recommend solutions to improve technology reliability and user experience.
- Assist with classroom technology refreshes, software upgrades, and technology improvement initiatives.
- Collaborate with technical teams and vendors to implement, maintain, and support instructional technology solutions.
- Maintain technical documentation, equipment inventories, system configurations, and support records.
- Ensure classrooms, conference rooms, instructional laboratories, and associated technologies are operational and ready for scheduled instructional and event activities.
- Provide technical guidance and training to student employees supporting instructional technology operations.
- Coordinate with internal stakeholders and external vendors during technology installations, maintenance, and repair activities.
Desired Qualifications
- Experience configuring, supporting, and troubleshooting AMX, Crestron, Extron, or similar AV control systems.
- Experience supporting Windows 11 and macOS environments.
- Experience with SCCM, Intune, JAMF, software deployment, application packaging, and endpoint management.
- Experience supporting instructional technology, classrooms, conference rooms, and audio/visual systems.
- Experience with Active Directory, Group Policy, PowerShell, Bash scripting, and systems administration practices.
- Experience utilizing ServiceNow or similar IT service management systems.
- Experience maintaining technical documentation, inventories, lifecycle plans, and support knowledge bases.
- Evidence of identifying, recommending, and implementing technology improvements through technical analysis and professional judgment.
- Experience supporting higher education, instructional computing, laboratory environments, or academic technologies.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Department Statement
The School of Computing and Augmented Intelligence (SCAI) is the largest school within the Ira A. Fulton Schools of Engineering with locations on the Tempe, Polytechnic and Online campuses. SCAI has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community. Our degree programs are widely recognized and offer opportunities for students to participate in research. Our research impact encompasses “Computing data into information – secure and affordable, anytime, anywhere”. The Fulton Schools Of Engineering Follows a Framework Of Values Designed To Distinguish Our Practice And Guide Daily Decisions In Our Academic, Research, Corporate Engagement And Entrepreneurial Endeavors. These Values Influence How We Recognize, Reward And Communicate Our Achievements. At The Fulton Schools Of Engineering, We Cultivate excellence Deliver innovation that matters Encourage bold thinking Foster a community of learning and collaboration Build a foundation for all to be successful
Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASI/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more.
To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator
Driving Requirement
Driving is not required for this position.
Location: Campus: Tempe
Funding
No Federal Funding
Instructions To Apply
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments:
- Cover letter
- Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
See all 8,026+ Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Support Analyst
Target employers with an H-1B filing history
Companies that have sponsored H-1B visas for Support Analysts before are far more likely to do it again. Focus your search on mid-to-large employers in tech, consulting, and financial services with documented sponsorship track records.
Confirm your degree field aligns with the role
H-1B approval for Support Analyst roles hinges on a direct connection between your degree and the position. Degrees in computer science, information systems, or a related technical field give you the strongest foundation for a specialty occupation determination.
Understand how OPT and STEM OPT create a runway
If you graduated from a U.S. university, OPT gives you up to 12 months of work authorization, extendable to 36 months for STEM-eligible degrees. This gives employers time to sponsor your H-1B before your status expires.
Canadian and Australian nationals have faster alternatives
TN status for Canadians and Mexicans and the E-3 visa for Australians both bypass the H-1B lottery entirely. If you hold one of these nationalities, prioritize employers who are familiar with these categories, as they involve less cost and paperwork.
Ask about sponsorship early, but frame it as practical planning
Raise the sponsorship question after an employer has shown interest in you, not in a cold application. Frame it as coordinating timelines rather than asking for a favor. Employers respond better when they see you understand the process.
Use Migrate Mate to find employers already open to sponsorship
Migrate Mate filters Support Analyst jobs by employers willing to sponsor, saving you from applying to roles where sponsorship is off the table. Browsing by sponsorship-friendly employers dramatically shortens your job search timeline.
Frequently Asked Questions
Do Support Analyst roles qualify as specialty occupations for H-1B purposes?
Most Support Analyst positions qualify, but the job description matters. USCIS requires that the role normally require a bachelor's degree in a specific field. Positions emphasizing technical systems, database management, or enterprise software support are stronger candidates than general help desk roles, which may not meet the specialty occupation threshold.
Which visa types are most commonly used to sponsor Support Analysts?
The H-1B visa is the most common path. Canadian and Mexican nationals can pursue TN visa status under the Systems Analyst category, which Support Analyst roles often fit. Australian citizens can apply for the E-3 visa. F-1 graduates frequently work on OPT or STEM OPT while their employer files an H-1B visa petition on their behalf.
Does my degree need to be in computer science to get sponsored as a Support Analyst?
Not necessarily. Information systems, management information systems, information technology, and related technical fields all support a specialty occupation argument. What matters is that the degree is directly relevant to the role's technical requirements. A general business degree without a technical focus creates risk and may lead to an H-1B denial or RFE.
How do I find Support Analyst jobs where the employer is open to visa sponsorship?
Most job postings don't clearly state sponsorship willingness, which makes filtering difficult on general job boards. Migrate Mate is built specifically for visa-sponsored roles, so you can browse Support Analyst openings from employers who have indicated they sponsor. This removes the guesswork and avoids wasting applications on companies that won't sponsor.
Can I switch employers as a Support Analyst on an H-1B?
Yes. H-1B portability allows you to start working for a new employer once they file a new H-1B petition on your behalf, as long as your previous H-1B was approved and you've maintained status. You don't need to wait for the new petition to be approved before starting, which gives you real flexibility when changing jobs.
What is the prevailing wage requirement for sponsored Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.