Support Analyst Visa Sponsorship Jobs in Nebraska
Support analyst visa sponsorship jobs in Nebraska are concentrated in Omaha, where financial services firms like Fiserv and First Data, insurance carriers, and healthcare organizations regularly hire for technical support and systems analyst roles. Lincoln's growing tech sector and university ties add additional opportunities for international candidates seeking sponsorship in this field.
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Get Access To All JobsLocation: Omaha, NE
Requisition ID 2026-121447
Category Technology
Position type Regular
Pay range USD $21.59 - $41.25 / Hour
Application deadline 2026-06-05
Your opportunity
The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.
We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).
What you’re good at:
- Excellent customer service skills
- Empathizing with the customer
- Understanding and Practicing Emotional Intelligence (EQ)
- Great oral and written communication skills
- Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
- Demonstrating professional etiquette in the use of phones and chat
- Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
- Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
- Multi-tasking and using organizational tools effectively in a constantly changing environment
- Executing the defined Service Desk processes with a strong attention to detail
- Receiving constructive feedback and demonstrating improvement
- Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
- Asking direct, relevant, and probing questions
- Providing concise information and settings expectations
Responsibilities:
- Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
- Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
- Provide incident status updates to management and end-users per service level guidelines
- Support and maintain effective relationships with users
- Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
- Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
- Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets)
- Communicate with customers at all levels of technical and non-technical skills sets
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
What you have
- Required Experience:
-
- 3 - 5 years of experience working in a service desk or customer service environment
- 3 - 5 years of technical support experience
- 3 - 5 years of phone and/or chat support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
- Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
- Bachelor’s or Associates degree in Information Technology or a related field is a plus
- CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Eligible Schwabbies receive
- Medical, dental and vision benefits
- 401(k) and employee stock purchase plans
- Tuition reimbursement to keep developing your career
- Paid parental leave and adoption/family building benefits
- Sabbatical leave available after five years of employment
Location: Omaha, NE
Requisition ID 2026-121447
Category Technology
Position type Regular
Pay range USD $21.59 - $41.25 / Hour
Application deadline 2026-06-05
Your opportunity
The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.
We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).
What you’re good at:
- Excellent customer service skills
- Empathizing with the customer
- Understanding and Practicing Emotional Intelligence (EQ)
- Great oral and written communication skills
- Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
- Demonstrating professional etiquette in the use of phones and chat
- Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
- Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
- Multi-tasking and using organizational tools effectively in a constantly changing environment
- Executing the defined Service Desk processes with a strong attention to detail
- Receiving constructive feedback and demonstrating improvement
- Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
- Asking direct, relevant, and probing questions
- Providing concise information and settings expectations
Responsibilities:
- Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
- Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
- Provide incident status updates to management and end-users per service level guidelines
- Support and maintain effective relationships with users
- Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
- Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
- Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets)
- Communicate with customers at all levels of technical and non-technical skills sets
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
What you have
- Required Experience:
-
- 3 - 5 years of experience working in a service desk or customer service environment
- 3 - 5 years of technical support experience
- 3 - 5 years of phone and/or chat support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
- Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
- Bachelor’s or Associates degree in Information Technology or a related field is a plus
- CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Eligible Schwabbies receive
- Medical, dental and vision benefits
- 401(k) and employee stock purchase plans
- Tuition reimbursement to keep developing your career
- Paid parental leave and adoption/family building benefits
- Sabbatical leave available after five years of employment
Support Analyst Job Roles in Nebraska
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Search Support Analyst Jobs in NebraskaSupport Analyst Jobs in Nebraska: Frequently Asked Questions
Which companies sponsor visas for support analysts in Nebraska?
Omaha-based employers are the most active sponsors for support analyst roles in Nebraska. Financial technology companies like Fiserv, insurance firms including Mutual of Omaha, and healthcare organizations such as Nebraska Medicine have history of sponsoring H-1B visa and other work visas for technical support positions. Union Pacific and First National Bank of Omaha also appear in federal LCA disclosure data for similar roles.
Which visa types are most common for support analyst roles in Nebraska?
The H-1B is the most common visa for support analyst roles in Nebraska, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field such as information systems or computer science. The OPT and STEM OPT extensions are also widely used by recent graduates from the University of Nebraska before employers transition them to H-1B sponsorship.
Which cities in Nebraska have the most support analyst sponsorship jobs?
Omaha accounts for the large majority of support analyst visa sponsorship activity in Nebraska, driven by its concentration of financial services, insurance, and healthcare employers. Lincoln is a secondary market with opportunities tied to state government agencies, the University of Nebraska system, and a smaller but growing technology sector. Outside these two cities, sponsorship opportunities become limited.
How to find support analyst visa sponsorship jobs in Nebraska?
Migrate Mate is specifically built for international job seekers and filters support analyst roles in Nebraska by visa sponsorship eligibility, so you are not sorting through positions that will not support your visa status. The platform aggregates openings from employers in Omaha and Lincoln who have an established history of sponsoring candidates, making it a practical starting point for your Nebraska job search.
Are there state-specific considerations for support analysts seeking sponsorship in Nebraska?
Nebraska employers filing H-1B petitions for support analyst roles must meet Department of Labor prevailing wage requirements for the Omaha or Lincoln metropolitan areas, which are determined by the specific job duties and required qualifications. Candidates coming through the University of Nebraska system in Lincoln or Omaha often benefit from on-campus recruiting relationships with major local employers, which can accelerate the path to a sponsored offer.
What is the prevailing wage for sponsored support analyst jobs in Nebraska?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.