Support Analyst Visa Sponsorship Jobs in Washington DC
Washington DC's support analyst job market is anchored by federal agencies, defense contractors, and technology firms, with major employers like Booz Allen Hamilton, Leidos, SAIC, and Deloitte regularly hiring international talent. The region's concentration of government IT projects and managed services creates steady demand for support analysts willing to pursue or maintain visa sponsorship.
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Get Access To All JobsYour Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description
Duties and Responsibilities:
The candidate will be expected to provide dedicated Tier II and Tier III support as outlined below:
- Coordinate with the government to review work requests for priority, authorization, and acceptance.
- Develop solutions in accordance with AOUSC Department of the Chief Information Officer (DCIO) policies and procedures.
- Provide testing of solutions to ensure high quality of product delivered for acceptance.
- Provide SME recommendations in work execution to provide cost savings and process improvements.
- Use the shared SDLC resources provided by the DCIO including but not limited to ServiceNow, Jira, SharePoint, Gitlab, Fortify, IB Kojak FAP 60 and Sonatype.
- Update all applicable documentation as needed as a result of your work. This includes SOPs, system diagrams, etc.
- Provide solution approach artifacts and demos prior to execution for review and approval by the DCIO.
- Proactively manage support tasks to resolution including coordination with respective support team and customers and document the tasks status daily.
- Monitor, respond to tickets, track ticket trends and generate various user reports (error, permissions, access, audit, etc.).
- Coordinate and support various security tasks with Infrastructure and Security and Data Integration Staff.
- Create, update various knowledge solutions along with PSG, Vendor and O&M groups.
- Coordinate and support various test activities with supporting Testing Services Division.
- Create Knowledge base articles, Job aids, procedure documents and electronic learning modules.
Desired Qualifications, Experience, and Competencies:
- Five (5) plus years of relevant Tier II and Tier III support experience with medium-to-large enterprise applications within the federal government.
- Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.
- Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).
- Proficiency in business tools, such as, Word, Excel, PowerPoint, Visio, SharePoint, Teams, etc.
- Excellent written and verbal skills.
- Ability to work independently with limited guidance or oversight.
- Ability to analyze complex data and present findings in a clear and easily understood manner.
- Ability to present recommendations for consideration and influence as needed.
Specialized Experience:
- Working knowledge of IT tracking tools, preferably ServiceNow and Jira.
Education and Certification Requirements:
- Bachelor’s degree in a relevant field and 10+ years of experience are required, or a Master’s degree in a relevant field and seven plus years of experience.
Work Requirements
Years of Experience
10 + years of related experience may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Salary and Benefit Information
The likely salary range for this position is $93,662 - $113,275. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description
Duties and Responsibilities:
The candidate will be expected to provide dedicated Tier II and Tier III support as outlined below:
- Coordinate with the government to review work requests for priority, authorization, and acceptance.
- Develop solutions in accordance with AOUSC Department of the Chief Information Officer (DCIO) policies and procedures.
- Provide testing of solutions to ensure high quality of product delivered for acceptance.
- Provide SME recommendations in work execution to provide cost savings and process improvements.
- Use the shared SDLC resources provided by the DCIO including but not limited to ServiceNow, Jira, SharePoint, Gitlab, Fortify, IB Kojak FAP 60 and Sonatype.
- Update all applicable documentation as needed as a result of your work. This includes SOPs, system diagrams, etc.
- Provide solution approach artifacts and demos prior to execution for review and approval by the DCIO.
- Proactively manage support tasks to resolution including coordination with respective support team and customers and document the tasks status daily.
- Monitor, respond to tickets, track ticket trends and generate various user reports (error, permissions, access, audit, etc.).
- Coordinate and support various security tasks with Infrastructure and Security and Data Integration Staff.
- Create, update various knowledge solutions along with PSG, Vendor and O&M groups.
- Coordinate and support various test activities with supporting Testing Services Division.
- Create Knowledge base articles, Job aids, procedure documents and electronic learning modules.
Desired Qualifications, Experience, and Competencies:
- Five (5) plus years of relevant Tier II and Tier III support experience with medium-to-large enterprise applications within the federal government.
- Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.
- Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).
- Proficiency in business tools, such as, Word, Excel, PowerPoint, Visio, SharePoint, Teams, etc.
- Excellent written and verbal skills.
- Ability to work independently with limited guidance or oversight.
- Ability to analyze complex data and present findings in a clear and easily understood manner.
- Ability to present recommendations for consideration and influence as needed.
Specialized Experience:
- Working knowledge of IT tracking tools, preferably ServiceNow and Jira.
Education and Certification Requirements:
- Bachelor’s degree in a relevant field and 10+ years of experience are required, or a Master’s degree in a relevant field and seven plus years of experience.
Work Requirements
Years of Experience
10 + years of related experience may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Salary and Benefit Information
The likely salary range for this position is $93,662 - $113,275. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Support Analyst Job Roles in Washington DC
See all Support Analyst Jobs in Washington DC
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Search Support Analyst Jobs in Washington DCSupport Analyst Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for support analysts in Washington DC?
Federal contractors and consulting firms are the most active sponsors for support analysts in DC. Companies like Booz Allen Hamilton, Leidos, SAIC, ManTech, Deloitte, and Accenture Federal Services have documented H-1B visa sponsorship histories in technical support and IT analyst roles. Large system integrators operating on government contracts tend to have established immigration infrastructure, making the sponsorship process more standardized than at smaller employers.
Which visa types are most common for support analyst roles in Washington DC?
The H-1B is the most common visa category for support analyst positions in DC, provided the role requires a bachelor's degree in a specific technical field such as computer science, information systems, or engineering. Some employers also sponsor L-1B visas for intracompany transferees with specialized knowledge. Canadian and Mexican nationals may qualify for TN visa status if the support analyst role maps to an eligible TN occupation category.
How to find support analyst visa sponsorship jobs in Washington DC?
Migrate Mate filters job listings specifically by visa sponsorship, so you can browse support analyst roles in Washington DC without manually screening hundreds of postings. DC's federal contracting sector drives consistent demand, meaning new sponsorship-eligible positions appear regularly. Using Migrate Mate lets you focus on employers who have already indicated willingness to sponsor, which is particularly useful in a market where many roles carry security clearance requirements that complicate sponsorship.
Which areas in Washington DC have the most support analyst sponsorship jobs?
Most sponsoring employers for support analysts are concentrated in central DC and the immediate surrounding metro area, including Tysons Corner and McLean in Virginia and Bethesda and Rockville in Maryland. These Northern Virginia and Maryland suburbs host a dense cluster of defense contractors and IT consulting firms that routinely staff support analyst roles. The broader DC metro area functions as a single hiring market, so searching across all three jurisdictions gives the best results.
Are there any DC-specific considerations for support analysts seeking visa sponsorship?
Many support analyst roles in DC that sit within federal contracting environments require or prefer a security clearance. Sponsoring a non-citizen for a clearance is possible but involves additional steps and timelines that not all employers are willing to navigate. Candidates with STEM degrees from universities with strong DC-area pipelines, such as George Mason University or the University of Maryland, may find that some employers are already familiar with supporting OPT and H-1B transitions for graduates from those programs.
What is the prevailing wage for sponsored support analyst jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.