Support Analyst Visa Sponsorship Jobs in Massachusetts
Massachusetts support analyst jobs are concentrated in Greater Boston, with major employers including Mass General Brigham, Liberty Mutual, State Street, and a dense cluster of biotech and SaaS companies along Route 128. The state's strong university ecosystem and technology sector create consistent demand for support analysts, including roles that offer visa sponsorship.
Find Support Analyst JobsOverview
Showing 5 of 133+ Support Analyst Jobs in Massachusetts with Visa Sponsorship
See all 133+ Support Analyst Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsOur Company
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Position Summary
The Care Field Services Technician supports and manages day-to-day on-site IT support operations for clinical locations, providers, and practice managers. This role operates as a hands-on technical resource and the face of IT in the clinical workspace, using ServiceNow to manage tickets and support activities, resolving clinical-location escalations, delivering white-glove end-user support, and executing project work that helps maintain technology readiness for care delivery operations.
Primary Responsibilities:
- Provide technical support and end-user troubleshooting for hardware, operating systems, and software applications
- Log, track, and manage technical support tickets to ensure timely issue resolution and escalate complex technical issues to higher-tier teams when appropriate
- Maintain and update documentation for technical support procedures, system configurations, and issue resolutions
- Perform basic system administration tasks, account provisioning, and access management
- Assist in hardware setup, software installation, routine maintenance, and workstation deployments for end users
- Collaborate with cross-functional technology teams to support system upgrades, patches, and technology rollouts
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma/GED
- 3+ years of experience troubleshooting desktop hardware, Windows/macOS operating systems, Networking and business applications
- 3+ years of experience utilizing IT ticketing systems to track, document, and resolve technical incidents
- Ability to travel 75%+ of the time - Field job
- Reliable transportation & a valid US driver's license
Preferred Qualifications
- Associate degree or vocational training in Information Technology, Computer Science, or related field
- IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals
- Basic knowledge of network connectivity, Active Directory, remote desktop tools, and enterprise security policies
- Experience working in a healthcare or corporate IT support environment
- Strong written and verbal communication skills with a focus on customer service
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our Company
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Position Summary
The Care Field Services Technician supports and manages day-to-day on-site IT support operations for clinical locations, providers, and practice managers. This role operates as a hands-on technical resource and the face of IT in the clinical workspace, using ServiceNow to manage tickets and support activities, resolving clinical-location escalations, delivering white-glove end-user support, and executing project work that helps maintain technology readiness for care delivery operations.
Primary Responsibilities:
- Provide technical support and end-user troubleshooting for hardware, operating systems, and software applications
- Log, track, and manage technical support tickets to ensure timely issue resolution and escalate complex technical issues to higher-tier teams when appropriate
- Maintain and update documentation for technical support procedures, system configurations, and issue resolutions
- Perform basic system administration tasks, account provisioning, and access management
- Assist in hardware setup, software installation, routine maintenance, and workstation deployments for end users
- Collaborate with cross-functional technology teams to support system upgrades, patches, and technology rollouts
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma/GED
- 3+ years of experience troubleshooting desktop hardware, Windows/macOS operating systems, Networking and business applications
- 3+ years of experience utilizing IT ticketing systems to track, document, and resolve technical incidents
- Ability to travel 75%+ of the time - Field job
- Reliable transportation & a valid US driver's license
Preferred Qualifications
- Associate degree or vocational training in Information Technology, Computer Science, or related field
- IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals
- Basic knowledge of network connectivity, Active Directory, remote desktop tools, and enterprise security policies
- Experience working in a healthcare or corporate IT support environment
- Strong written and verbal communication skills with a focus on customer service
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Support Analyst Job Roles in Massachusetts
See all 133+ Support Analyst Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Analyst Jobs in MassachusettsSupport Analyst Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for support analysts in Massachusetts?
Large employers with documented H-1B visa sponsorship histories in Massachusetts include Mass General Brigham, Biogen, HubSpot, State Street, Liberty Mutual, and Fidelity Investments. Mid-size SaaS and healthcare IT companies along the Route 128 corridor also sponsor support analyst roles regularly. Sponsorship patterns vary by employer size and role structure, so reviewing LCA disclosure data for specific employers is worth doing before applying.
Which visa types are most common for support analyst roles in Massachusetts?
The H-1B is the most common visa for support analysts in Massachusetts, particularly at larger technology and financial services employers. The role typically qualifies as a specialty occupation when it requires a bachelor's degree in a specific technical field such as computer science or information systems. Applicants already on F-1 OPT or STEM OPT are also common in the Boston area given the high concentration of university graduates entering the workforce.
Which cities in Massachusetts have the most support analyst sponsorship jobs?
Boston and Cambridge account for the largest share of support analyst sponsorship jobs in Massachusetts, driven by financial services firms, biotech companies, and technology employers concentrated in those areas. Waltham, Burlington, and Woburn along the Route 128 corridor also have significant activity, particularly among mid-size enterprise software and managed services companies. Worcester and Springfield have a smaller but present market, generally tied to healthcare systems and regional employers.
How to find support analyst visa sponsorship jobs in Massachusetts?
Migrate Mate filters support analyst jobs in Massachusetts by visa sponsorship willingness, so you're not sorting through postings that won't work for your situation. The platform is particularly useful in Massachusetts given the volume of postings across Boston, Cambridge, and the Route 128 corridor. Searching by role and state on Migrate Mate surfaces employers with documented sponsorship activity, which saves significant time compared to filtering general job boards manually.
Are there any Massachusetts-specific considerations for support analyst visa sponsorship?
Massachusetts employers filing H-1B petitions for support analyst roles must meet Department of Labor prevailing wage requirements, which are set at relatively high levels in the Boston metropolitan area due to its competitive technology market. The state's dense university pipeline, including MIT, Boston University, and Northeastern, means employers are accustomed to hiring international graduates. Roles requiring technical specialization, such as support analysts tied to specific software platforms or infrastructure systems, tend to have stronger sponsorship cases than generalist support positions.
What is the prevailing wage for sponsored support analyst jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.