Support Analyst Visa Sponsorship Jobs in Minnesota

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Works as a liaison between Billing personnel and other departments. Researches and resolves billing issues, and serves as a central point for the resolution of technical billing problems. This position ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements. Leads efforts for billing process improvements & department efficiencies.

Essential Responsibilities

• Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity.
• Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends. Creates and tracks specialized reports requested to monitor billing trends.
• Researches and resolves customer account issues to assess whether they are business practice issues or system problems. Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel.
• Completes quality assurance billing reviews.

Minimum Requirements

• Business related degree or equivalent work experience.
• Demonstrates ability in using database & querying tools for analytical applications.
• Experience in working the utility billing system is desired.
• Ability to effectively communicate and work successfully across business units and professional disciplines.
• Knowledge of Xcel Energy Computer Based systems.
• Proven problem solving and decision-making skills.
• Must possess strong analytical skills.

Preferred Requirements

• 2-5 years of experience in payment operations, banking, treasury, or accounts receivable systems, working with financial institutions, payment processors, lockbox vendors, and third-party payment providers.
• Strong understanding of electronic payment processing, including; ACH payments, Credit and debit card payments, Electronic lockbox processing, Traditional bank lockbox processing, Digital payment channels, Electronic bill payment platforms and Payment gateways.
• Experience researching and resolving payment exceptions across multiple channels.
• Working knowledge of ACH and NACHA Operating Rules, including exceptions, returns, reversals, unauthorized transactions, financial controls, SOX, audit, and regulatory requirements. Understanding of payment reconciliation, balancing, settlement, and cash application processes.
• Experience with EDI payment files, remittance files, payment data integrations, bank transmissions, file formats, and secure file transfers.
• Ability to interpret payment data, logs, reports, and transaction records to identify issues. Experience with APIs, batch processing, or payment interfaces between enterprise systems and external vendors preferred.
• Proficiency with Microsoft Excel, SQL (preferred), and enterprise financial or billing systems such as SAP, Oracle, PeopleSoft, or equivalent.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining
The anticipated starting base pay for this position is: $64,100.00 to $90,966.66 per year.
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave.
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 08/06/26

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.