Support Analyst Visa Sponsorship Jobs in Minnesota
Support analyst roles in Minnesota are concentrated in the Twin Cities metro, where employers like UnitedHealth Group, Target, and Medtronic regularly hire for technical support and IT operations positions. Companies in healthcare IT and financial services are among the most active sponsors, making Minnesota a viable destination for international candidates pursuing visa sponsorship in this field.
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Get Access To All JobsAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next – together!
Your Impact
Join our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll:
- Investigate and diagnose complex technical issues raised through support tickets
- Build deep product knowledge across Anaplan's platform and tools (including Grafana)
- Act as an AI and Machine Learning (ML) subject matter expert
- Collaborate with other teams to guide customers through complex technical solutions
- Raise and track product bugs when you identify them
- Communicate investigation progress and outcomes clearly to internal teams
- Lead release reviews and onboard new product features to global support teams
- Document detailed investigations and share technical knowledge within the team
- Drive initiatives that improve quality and efficiency
- Lead by example in all your work
- Guide and mentor junior colleagues in both technical and professional skills
- Provide 24/7 emergency support for critical customer issues through our on-call rotation
- Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage
Your Qualifications
- Early-career professional with at least 2-3 years of experience in:
- Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications
- Robust prompt and context engineering
- Data analysis (Excel, Anaplan, or similar tools)
- Software development or quality assurance
- Level 2 or Level 3 technical support
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
- Fluent or professional proficiency in English
- A quick learner with a curiosity for understanding complex systems and software behavior
- Genuine passion for problem-solving and resilience in resolving challenging technical issues
- An analytical mindset with a methodical and detail-oriented approach
- Able to thrive under time constraints in a fast-paced, dynamic environment
- Excellent communication skills to convey technical information clearly
- Experience leading smaller team projects and mentoring colleagues
- Experience creating technical documentation and delivering training
Nice to Have
- Understanding of AI security threats and mitigation
- Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI
- Knowledge of core ML concepts, e.g., anomaly detection
- Familiarity with technical support environments, SaaS platforms, or complex data systems
- Experience working with monitoring tools such as Grafana (or willingness to learn)
- Adaptability to shifting priorities and managing multiple concurrent issues
- A team player comfortable working cross-functionally across global teams
- Enthusiasm for customer success and delivering high-quality solutions
- Experience with Anaplan or similar planning products
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next – together!
Your Impact
Join our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll:
- Investigate and diagnose complex technical issues raised through support tickets
- Build deep product knowledge across Anaplan's platform and tools (including Grafana)
- Act as an AI and Machine Learning (ML) subject matter expert
- Collaborate with other teams to guide customers through complex technical solutions
- Raise and track product bugs when you identify them
- Communicate investigation progress and outcomes clearly to internal teams
- Lead release reviews and onboard new product features to global support teams
- Document detailed investigations and share technical knowledge within the team
- Drive initiatives that improve quality and efficiency
- Lead by example in all your work
- Guide and mentor junior colleagues in both technical and professional skills
- Provide 24/7 emergency support for critical customer issues through our on-call rotation
- Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage
Your Qualifications
- Early-career professional with at least 2-3 years of experience in:
- Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications
- Robust prompt and context engineering
- Data analysis (Excel, Anaplan, or similar tools)
- Software development or quality assurance
- Level 2 or Level 3 technical support
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
- Fluent or professional proficiency in English
- A quick learner with a curiosity for understanding complex systems and software behavior
- Genuine passion for problem-solving and resilience in resolving challenging technical issues
- An analytical mindset with a methodical and detail-oriented approach
- Able to thrive under time constraints in a fast-paced, dynamic environment
- Excellent communication skills to convey technical information clearly
- Experience leading smaller team projects and mentoring colleagues
- Experience creating technical documentation and delivering training
Nice to Have
- Understanding of AI security threats and mitigation
- Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI
- Knowledge of core ML concepts, e.g., anomaly detection
- Familiarity with technical support environments, SaaS platforms, or complex data systems
- Experience working with monitoring tools such as Grafana (or willingness to learn)
- Adaptability to shifting priorities and managing multiple concurrent issues
- A team player comfortable working cross-functionally across global teams
- Enthusiasm for customer success and delivering high-quality solutions
- Experience with Anaplan or similar planning products
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Support Analyst Job Roles in Minnesota
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Search Support Analyst Jobs in MinnesotaSupport Analyst Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for support analysts in Minnesota?
UnitedHealth Group, Optum, Target, Best Buy, and Medtronic are among the larger Minnesota employers with established sponsorship programs that have historically included support analyst roles. Mid-size IT services firms and healthcare technology companies operating in the Twin Cities metro also file H-1B visa petitions for support positions, particularly when candidates have specialized technical skills tied to specific platforms or systems.
Which visa types are most common for support analyst roles in Minnesota?
The H-1B is the most common visa category for support analyst positions in Minnesota, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a specific technical field. Some candidates also enter through L-1B intracompany transfer visas if they are relocating within a multinational employer. TN visas are available specifically to Canadian and Mexican nationals whose roles fall under qualifying USMCA occupation categories.
Which cities in Minnesota have the most support analyst sponsorship jobs?
Minneapolis and Saint Paul account for the overwhelming majority of support analyst sponsorship opportunities in Minnesota. The broader Twin Cities metro, including suburbs like Eden Prairie, Plymouth, and Minnetonka, hosts major corporate headquarters and regional offices where support analyst hiring is most active. Smaller concentrations exist in Rochester, driven by the presence of Mayo Clinic and its affiliated technology operations.
How to find support analyst visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for support analyst roles in Minnesota without sorting through positions that don't offer sponsorship. You can narrow results by location to focus on the Twin Cities metro or other Minnesota markets. Migrate Mate surfaces roles from companies with documented sponsorship histories, which helps prioritize applications toward realistic opportunities.
Are there any state-specific or role-specific considerations for support analysts seeking sponsorship in Minnesota?
Minnesota's concentration of Fortune 500 companies in healthcare, retail, and financial services means support analyst roles often require familiarity with industry-specific platforms, such as Epic in healthcare settings. Employers must meet Department of Labor prevailing wage requirements when sponsoring H-1B workers, so offered compensation is tied to the specific role and location in Minnesota. University pipelines from the University of Minnesota and Minnesota State system also contribute international candidates to the local IT support talent pool.
What is the prevailing wage for sponsored support analyst jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.