Support Analyst Visa Sponsorship Jobs in South Carolina
Support analyst roles in South Carolina are concentrated in the financial services corridor around Charlotte's extended metro, particularly in Columbia and Greenville, where firms like Nephros, SCANA, and Michelin's North American headquarters operate. Employers in banking, manufacturing, and IT services have a consistent record of sponsoring H-1B visas for qualified support analysts.
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Get Access To All JobsInspire health. Serve with compassion. Be the difference.
Job Summary
Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions.
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
- Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves Tier 1 issues using troubleshooting resolution matrix. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes.
- Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system.
- Performs other duties as assigned.
Supervisory/Management Responsibilities
- This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- Education - High School Diploma or equivalent, OR post high school diploma
- Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred.
In Lieu Of
- NA
Required Certifications, Registrations, Licenses
- NA
Knowledge, Skills and Abilities
- Ability to create exceptional customer experiences both by helping and retaining customers.
- Tech savvy with a knowledge of Android, iOS, and Windows devices.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Conflict resolution skills.
- Proficient computer skills (word processing, data entry).
Work Shift
Day (United States of America)
Location
Greenville Memorial Hospital
Facility
7001 Corporate
Department
70019804 Contact Center - Customer Way Finding
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Inspire health. Serve with compassion. Be the difference.
Job Summary
Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions.
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
- Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves Tier 1 issues using troubleshooting resolution matrix. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes.
- Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system.
- Performs other duties as assigned.
Supervisory/Management Responsibilities
- This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- Education - High School Diploma or equivalent, OR post high school diploma
- Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred.
In Lieu Of
- NA
Required Certifications, Registrations, Licenses
- NA
Knowledge, Skills and Abilities
- Ability to create exceptional customer experiences both by helping and retaining customers.
- Tech savvy with a knowledge of Android, iOS, and Windows devices.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Conflict resolution skills.
- Proficient computer skills (word processing, data entry).
Work Shift
Day (United States of America)
Location
Greenville Memorial Hospital
Facility
7001 Corporate
Department
70019804 Contact Center - Customer Way Finding
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Support Analyst Job Roles in South Carolina
See all 139+ Support Analyst Jobs in South Carolina
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Search Support Analyst Jobs in South CarolinaSupport Analyst Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for support analysts in South Carolina?
Financial institutions, large manufacturers, and managed service providers are among the more active sponsors. Companies such as Synchrony, Honeywell's Greenville operations, and several healthcare IT firms based in Columbia have filed H-1B Labor Condition Applications for support analyst roles. State government contractors and university-affiliated technology offices also sponsor periodically, though at lower volumes than private-sector employers.
Which visa types are most common for support analyst roles in South Carolina?
The H-1B is the most common visa for support analyst positions, provided the role requires a relevant bachelor's degree in information technology, computer science, or a related field. L-1B visas apply when a multinational employer transfers a specialist internally. Candidates from Australia may consider the E-3 visa, and those from Canada or Mexico may qualify under TN visa status if the role aligns with an eligible TN occupation.
Which cities in South Carolina have the most support analyst sponsorship jobs?
Columbia, as the state capital and home to the University of South Carolina's technology ecosystem, generates the most support analyst postings with visa sponsorship. Greenville ranks second, driven by its manufacturing and automotive supply chain sector, which relies heavily on enterprise software support. Charleston is growing as a technology and logistics hub, making it an increasingly active market for support analyst hiring.
How to find support analyst visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically for roles offering visa sponsorship, so you can browse support analyst positions in South Carolina without sifting through employers who don't sponsor. The platform is built for international candidates, making it straightforward to identify which South Carolina employers are actively hiring and willing to support the H-1B or other work visa processes for this role.
Are there state-specific considerations for support analyst visa sponsorship in South Carolina?
South Carolina's prevailing wage requirements for H-1B support analyst roles are determined by the Department of Labor based on local wage surveys for the specific metro area, so wages in Greenville may differ from those in Columbia or Charleston. The state's growing advanced manufacturing sector, anchored by BMW and Michelin facilities in the Upstate region, creates demand for support analysts with specialized enterprise systems experience, which can strengthen a sponsorship case.
What is the prevailing wage for sponsored support analyst jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.