Support Analyst Visa Sponsorship Jobs in Florida
Florida's support analyst job market spans healthcare IT in Tampa and Orlando, financial services in Miami, and defense contractors near Jacksonville. Major employers including Conduent, Cognizant, and Fidelity National Information Services have sponsored work visas for support analysts across the state, making Florida one of the more active regions for technical support hiring.
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Get Access To All JobsADP is hiring a Technical Support Analyst II. In this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
Responsibilities:
- Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
- Responds promptly and professionally.
- Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
- Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
- Effectively troubleshoots, replicates and develops workarounds for client issues.
- Documents and communicates the results to the client and/or Corporate Development.
- Maintains appropriate records of client contact through the CRM system.
- Uses Knowledge Management database to locate solutions to issues.
- Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
- Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
- Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc).
- Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
- Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
- Assists in new product pilots and roll outs to other departments and clients.
- Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
- Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
- Mentors and trains newly hired associates to ensure successful integration into the role.
- Identifies training needs for the department and assists with training development programs. Provides feedback to management.
- Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
- Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
- Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
- Assists in developing internal documentation to support new features and procedures for product enhancements.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 1 - 3 Years ADP Client Services or equivalent outside experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's Degree Preferred or Equivalent in Education - Experience
- Bilingual (English/Spanish)
- MCP Preferred or Equivalent experience
- Microsoft office suite, client server, Operating Systems, TCP/IP
- Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
ADP is hiring a Technical Support Analyst II. In this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
Responsibilities:
- Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
- Responds promptly and professionally.
- Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
- Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
- Effectively troubleshoots, replicates and develops workarounds for client issues.
- Documents and communicates the results to the client and/or Corporate Development.
- Maintains appropriate records of client contact through the CRM system.
- Uses Knowledge Management database to locate solutions to issues.
- Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
- Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
- Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc).
- Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
- Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
- Assists in new product pilots and roll outs to other departments and clients.
- Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
- Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
- Mentors and trains newly hired associates to ensure successful integration into the role.
- Identifies training needs for the department and assists with training development programs. Provides feedback to management.
- Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
- Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
- Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
- Assists in developing internal documentation to support new features and procedures for product enhancements.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 1 - 3 Years ADP Client Services or equivalent outside experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's Degree Preferred or Equivalent in Education - Experience
- Bilingual (English/Spanish)
- MCP Preferred or Equivalent experience
- Microsoft office suite, client server, Operating Systems, TCP/IP
- Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Support Analyst Job Roles in Florida
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Search Support Analyst Jobs in FloridaSupport Analyst Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for support analysts in Florida?
Large technology services firms and financial technology companies account for most support analyst sponsorships in Florida. Companies like Cognizant, Conduent, Fidelity National Information Services (FIS), and Sutherland Global Services have filed Labor Condition Applications for support analyst roles in Florida. Defense contractors near Jacksonville and healthcare IT vendors in Orlando also sponsor this role category with some regularity.
Which visa types are most common for support analyst roles in Florida?
The H-1B visa is the most common visa category for support analysts in Florida, provided the role meets the specialty occupation requirement, typically through a degree in computer science, information systems, or a related technical field. L-1B visas appear for intracompany transfers at multinational firms. Candidates from Australia may find the E-3 visa relevant, and Canadian and Mexican nationals should explore the TN visa under the USMCA.
Which cities in Florida have the most support analyst sponsorship jobs?
Miami, Tampa, and Orlando generate the highest concentration of support analyst sponsorship activity in Florida. Miami's financial services and enterprise software sectors drive demand, Tampa hosts significant healthcare IT and financial technology employers, and Orlando's growing tech scene includes simulation, defense, and hospitality technology companies. Jacksonville contributes through banking operations centers and defense-adjacent technology firms.
How to find support analyst visa sponsorship jobs in Florida?
Migrate Mate is built specifically for international candidates and filters support analyst roles in Florida by visa sponsorship status, so you can avoid applying to positions where sponsorship is unavailable. The platform aggregates verified sponsoring employers, which is particularly useful in Florida where sponsorship availability varies significantly by employer size and industry. Filtering by city, such as Tampa or Miami, helps narrow results to the most active hiring markets for this role.
Are there state-specific considerations for support analysts pursuing sponsorship in Florida?
Florida has no state income tax, which affects prevailing wage comparisons since take-home pay differs from states like California or New York at equivalent gross salaries. The state's large concentration of staffing and IT services vendors means some support analyst postings come from third-party employers rather than direct hires, which can affect H-1B petitions and long-term green card sponsorship viability. Candidates should confirm whether a prospective employer is the actual H-1B petitioner or a third party.
What is the prevailing wage for sponsored support analyst jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.