Support Analyst Visa Sponsorship Jobs in New York
Support analyst roles in New York are concentrated in financial services, healthcare, and enterprise technology, with major employers like JPMorgan Chase, Citigroup, IBM, and Deloitte regularly hiring for these positions across Manhattan and the broader metro area. International candidates pursuing visa sponsorship will find New York one of the most active markets in the country for this role.
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Get Access To All JobsINTRODUCTION
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Location: 480 Bedford Rd, Chappaqua, NY, 10514 and supporting the surrounding area.
If you reside in Chappaqua, NY, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.
PRIMARY RESPONSIBILITIES:
- Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools
- Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
- Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
- Communicate effectively with customers and escalate unresolved issues to the next level of support
- Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
- Provide technical expertise to end-users and assist in resolving hardware/software issues
- Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
- Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
- Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
- Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
REQUIRED QUALIFICATIONS:
- Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
- 4+ years of experience providing IT desktop support in a corporate or clinical/business environment
- 4+ years of experience installing, configuring, and supporting desktop hardware, software applications, and server infrastructure
- 4+ years of experience installing, maintaining, and supporting networked devices (e.g., printers, scanners, peripherals)
- 4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting
- 4+ years of experience with enterprise technologies including Active Directory, VPNs, Exchange, Citrix, and backup solutions
- 4+ years of experience diagnosing and resolving hardware, software, and basic networking issues
- 1+ years of experience supporting enterprise environments utilizing technologies such as Cisco networking tools, SharePoint, and backup software
- Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes
- Access to reliable transportation and valid US driver's license
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes—an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
INTRODUCTION
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Location: 480 Bedford Rd, Chappaqua, NY, 10514 and supporting the surrounding area.
If you reside in Chappaqua, NY, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.
PRIMARY RESPONSIBILITIES:
- Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools
- Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
- Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
- Communicate effectively with customers and escalate unresolved issues to the next level of support
- Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
- Provide technical expertise to end-users and assist in resolving hardware/software issues
- Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
- Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
- Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
- Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
REQUIRED QUALIFICATIONS:
- Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
- 4+ years of experience providing IT desktop support in a corporate or clinical/business environment
- 4+ years of experience installing, configuring, and supporting desktop hardware, software applications, and server infrastructure
- 4+ years of experience installing, maintaining, and supporting networked devices (e.g., printers, scanners, peripherals)
- 4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting
- 4+ years of experience with enterprise technologies including Active Directory, VPNs, Exchange, Citrix, and backup solutions
- 4+ years of experience diagnosing and resolving hardware, software, and basic networking issues
- 1+ years of experience supporting enterprise environments utilizing technologies such as Cisco networking tools, SharePoint, and backup software
- Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes
- Access to reliable transportation and valid US driver's license
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes—an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Support Analyst Job Roles in New York
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Search Support Analyst Jobs in New YorkSupport Analyst Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for support analysts in New York?
Large financial institutions and technology firms are among the most active sponsors for support analyst roles in New York. Companies like JPMorgan Chase, Citigroup, IBM, Cognizant, and Infosys have consistent records of H-1B visa sponsorship for technical support positions. Consulting firms and healthcare technology companies operating out of Manhattan and surrounding boroughs also regularly file petitions for this role category.
Which visa types are most common for support analyst roles in New York?
The H-1B is the most common visa category for support analyst positions in New York, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Candidates already holding F-1 OPT or STEM OPT status can work in these roles before H-1B sponsorship begins. The L-1B intracompany transferee visa is another route for analysts moving within a multinational employer.
Which cities in New York have the most support analyst sponsorship jobs?
Manhattan accounts for the largest share of support analyst sponsorship jobs in New York, driven by the concentration of financial services firms, enterprise software companies, and consulting practices in Midtown and Lower Manhattan. Buffalo and Albany have smaller but active markets through healthcare systems and state government contractors. Rochester and Syracuse also see demand through university-affiliated technology employers and regional IT service providers.
How to find support analyst visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically to roles where employers have a documented history of visa sponsorship, making it more targeted than general job searches for support analyst positions in New York. You can filter by state and role to surface relevant openings across financial services, healthcare IT, and enterprise technology sectors. Checking listings regularly matters because sponsorship-eligible roles in New York move quickly given the competitive market.
Are there any New York-specific considerations for support analyst visa sponsorship?
New York's high cost of living means the Department of Labor prevailing wage determination for support analyst roles is typically set at a higher level than most other states, which affects what employers must pay sponsored workers. The density of H-1B-dependent employers in the financial and IT consulting sectors also means some firms face additional attestation requirements. Candidates from universities like NYU, Columbia, and Cornell with strong employer pipelines into New York's tech and finance sectors may find more direct pathways to sponsorship.
What is the prevailing wage for sponsored support analyst jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.