Support Analyst Visa Sponsorship Jobs in New York
Support analyst roles in New York are concentrated in financial services, healthcare, and enterprise technology, with major employers like JPMorgan Chase, Citigroup, IBM, and Deloitte regularly hiring for these positions across Manhattan and the broader metro area. International candidates pursuing visa sponsorship will find New York one of the most active markets in the country for this role.
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Get Access To All JobsAbout AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About The Team
You’ll join a team operating at the intersection of IT operations and security within a fast-growing, AI-driven organization. The group plays a key role in scaling IT service delivery across a global environment, with a strong focus on efficiency, reliability, and continuous improvement. The team is highly collaborative and built on trust, with a bias toward action and ownership. Members are encouraged to challenge the status quo, contribute ideas, and help shape how systems and processes evolve as the company grows.
About The Role
As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve our knowledge systems. Operating with independence, you are a trusted problem-solver and a critical escalation point for the IT team. Your primary focus will be on advanced troubleshooting and knowledge expansion. In this role, you will work independently on most tickets and make judgment calls within defined standards. You may also lead small projects, such as device refreshes or office setups, ensuring our workforce operates seamlessly.
Who You Are
- Proven experience in an IT Support or Help Desk role, successfully handling complex technical issues.
- Deep knowledge of operating systems, networking fundamentals, and identity management.
- Strong ability to work independently, manage your own time, and make judgment calls within defined IT standards.
- Excellent problem-solving skills with a strong focus on root-cause analysis.
- Strong written and verbal communication skills, especially for creating documentation and mentoring peers.
- Nice to Have:
- Experience leading small IT projects (e.g., office setups, device life cycle management).
- Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms.
- Scripting or automation experience to assist with IT process improvements.
What You’ll Do
- Advanced Resolution:
- Troubleshoot deeper OS, networking, and identity issues.
- Resolve technical escalations from Level 1 analysts.
- Investigate recurring incidents to identify potential root causes and implement lasting solutions.
- Knowledge Ownership:
- Create new Knowledge Base (KB) articles when solving new or unique problems.
- Identify opportunities for ticket deflection through self-service and improved documentation.
-
Contribute to automation initiatives to streamline repetitive tasks.
-
Service Health Awareness:
- Recognize patterns in the support queue that indicate broader service degradation.
-
Escalate trends proactively (not just individual tickets) to leadership.
-
Mentorship:
- Guide and support Level 1 Analysts through complex technical issues.
- Assist in onboarding and peer coaching for newer team members.
What Success Looks Like
- Sustained high First Contact Resolution (FCR) rate for complex issues.
- Measurable contributions to the Knowledge Base that lead to ticket deflection.
- Successful delivery of small-scale IT projects.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered equity, and a generous benefits program.
Compensation Range
$60,000—$75,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About The Team
You’ll join a team operating at the intersection of IT operations and security within a fast-growing, AI-driven organization. The group plays a key role in scaling IT service delivery across a global environment, with a strong focus on efficiency, reliability, and continuous improvement. The team is highly collaborative and built on trust, with a bias toward action and ownership. Members are encouraged to challenge the status quo, contribute ideas, and help shape how systems and processes evolve as the company grows.
About The Role
As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve our knowledge systems. Operating with independence, you are a trusted problem-solver and a critical escalation point for the IT team. Your primary focus will be on advanced troubleshooting and knowledge expansion. In this role, you will work independently on most tickets and make judgment calls within defined standards. You may also lead small projects, such as device refreshes or office setups, ensuring our workforce operates seamlessly.
Who You Are
- Proven experience in an IT Support or Help Desk role, successfully handling complex technical issues.
- Deep knowledge of operating systems, networking fundamentals, and identity management.
- Strong ability to work independently, manage your own time, and make judgment calls within defined IT standards.
- Excellent problem-solving skills with a strong focus on root-cause analysis.
- Strong written and verbal communication skills, especially for creating documentation and mentoring peers.
- Nice to Have:
- Experience leading small IT projects (e.g., office setups, device life cycle management).
- Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms.
- Scripting or automation experience to assist with IT process improvements.
What You’ll Do
- Advanced Resolution:
- Troubleshoot deeper OS, networking, and identity issues.
- Resolve technical escalations from Level 1 analysts.
- Investigate recurring incidents to identify potential root causes and implement lasting solutions.
- Knowledge Ownership:
- Create new Knowledge Base (KB) articles when solving new or unique problems.
- Identify opportunities for ticket deflection through self-service and improved documentation.
-
Contribute to automation initiatives to streamline repetitive tasks.
-
Service Health Awareness:
- Recognize patterns in the support queue that indicate broader service degradation.
-
Escalate trends proactively (not just individual tickets) to leadership.
-
Mentorship:
- Guide and support Level 1 Analysts through complex technical issues.
- Assist in onboarding and peer coaching for newer team members.
What Success Looks Like
- Sustained high First Contact Resolution (FCR) rate for complex issues.
- Measurable contributions to the Knowledge Base that lead to ticket deflection.
- Successful delivery of small-scale IT projects.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered equity, and a generous benefits program.
Compensation Range
$60,000—$75,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Support Analyst Job Roles in New York
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Search Support Analyst Jobs in New YorkSupport Analyst Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for support analysts in New York?
Large financial institutions and technology firms are among the most active sponsors for support analyst roles in New York. Companies like JPMorgan Chase, Citigroup, IBM, Cognizant, and Infosys have consistent records of H-1B sponsorship for technical support positions. Consulting firms and healthcare technology companies operating out of Manhattan and surrounding boroughs also regularly file petitions for this role category.
Which visa types are most common for support analyst roles in New York?
The H-1B is the most common visa category for support analyst positions in New York, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Candidates already holding F-1 OPT or STEM OPT status can work in these roles before H-1B sponsorship begins. The L-1B intracompany transferee visa is another route for analysts moving within a multinational employer.
Which cities in New York have the most support analyst sponsorship jobs?
Manhattan accounts for the largest share of support analyst sponsorship jobs in New York, driven by the concentration of financial services firms, enterprise software companies, and consulting practices in Midtown and Lower Manhattan. Buffalo and Albany have smaller but active markets through healthcare systems and state government contractors. Rochester and Syracuse also see demand through university-affiliated technology employers and regional IT service providers.
How to find support analyst visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically to roles where employers have a documented history of visa sponsorship, making it more targeted than general job searches for support analyst positions in New York. You can filter by state and role to surface relevant openings across financial services, healthcare IT, and enterprise technology sectors. Checking listings regularly matters because sponsorship-eligible roles in New York move quickly given the competitive market.
Are there any New York-specific considerations for support analyst visa sponsorship?
New York's high cost of living means the Department of Labor prevailing wage determination for support analyst roles is typically set at a higher level than most other states, which affects what employers must pay sponsored workers. The density of H-1B-dependent employers in the financial and IT consulting sectors also means some firms face additional attestation requirements. Candidates from universities like NYU, Columbia, and Cornell with strong employer pipelines into New York's tech and finance sectors may find more direct pathways to sponsorship.
What is the prevailing wage for sponsored support analyst jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which support analyst employers are hiring and sponsoring visas in New York right now.
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