Support Analyst Visa Sponsorship Jobs in New York
Support analyst roles in New York are concentrated in financial services, healthcare, and enterprise technology, with major employers like JPMorgan Chase, Citigroup, IBM, and Deloitte regularly hiring for these positions across Manhattan and the broader metro area. International candidates pursuing visa sponsorship will find New York one of the most active markets in the country for this role.
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Get Access To All JobsINTRODUCTION
The User Support Analyst provides Level II technical support for a broad range of hardware, software, and technology-related issues. Leveraging strong technical knowledge and problem-solving skills, the Analyst troubleshoots and resolves user requests and incidents while delivering responsive, high-quality service. The role requires the ability to work independently and collaboratively to identify solutions, resolve technical issues, and support the effective use of the Firm’s technology.
Duties and Responsibilities:
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
- Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
- Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
- Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
- Assist with projects such hardware or software upgrades, office moves and special events.
- Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
- Document and maintain user request and incident records in IT Service Management System.
- Perform other duties as required.
EDUCATION AND/OR EXPERIENCE
Required:
- BA/BS degree or equivalent work experience
- A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
- Experience supporting Windows-based computers, including Microsoft Windows 11
- Experience supporting VoIP Telephony solutions
- Experience with enterprise imaging solutions for Windows-based computers
- Experience supporting Smartphones, e.g., iPhone, Android
- Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
- Law Firm or Professional Services experience
- A+, ITIL and Microsoft Office Application certifications
- Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM
OTHER SKILLS AND ABILITIES
The following will also be required of the successful candidate:
- Strong organizational skills
- Strong attention to detail
- Good judgment
- Strong interpersonal communication skills
- Strong analytical and problem-solving skills
- Able to work harmoniously and effectively with others
- Able to preserve confidentiality and exercise discretion
- Able to work under pressure
- Able to manage multiple projects with competing deadlines and priorities
COMPENSATION
The target salary range for this role is:
- $80,500 to $102,000 if located in New York.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.
INTRODUCTION
The User Support Analyst provides Level II technical support for a broad range of hardware, software, and technology-related issues. Leveraging strong technical knowledge and problem-solving skills, the Analyst troubleshoots and resolves user requests and incidents while delivering responsive, high-quality service. The role requires the ability to work independently and collaboratively to identify solutions, resolve technical issues, and support the effective use of the Firm’s technology.
Duties and Responsibilities:
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
- Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
- Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
- Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
- Assist with projects such hardware or software upgrades, office moves and special events.
- Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
- Document and maintain user request and incident records in IT Service Management System.
- Perform other duties as required.
EDUCATION AND/OR EXPERIENCE
Required:
- BA/BS degree or equivalent work experience
- A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
- Experience supporting Windows-based computers, including Microsoft Windows 11
- Experience supporting VoIP Telephony solutions
- Experience with enterprise imaging solutions for Windows-based computers
- Experience supporting Smartphones, e.g., iPhone, Android
- Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
- Law Firm or Professional Services experience
- A+, ITIL and Microsoft Office Application certifications
- Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM
OTHER SKILLS AND ABILITIES
The following will also be required of the successful candidate:
- Strong organizational skills
- Strong attention to detail
- Good judgment
- Strong interpersonal communication skills
- Strong analytical and problem-solving skills
- Able to work harmoniously and effectively with others
- Able to preserve confidentiality and exercise discretion
- Able to work under pressure
- Able to manage multiple projects with competing deadlines and priorities
COMPENSATION
The target salary range for this role is:
- $80,500 to $102,000 if located in New York.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.
Support Analyst Job Roles in New York
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Search Support Analyst Jobs in New YorkSupport Analyst Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for support analysts in New York?
Large financial institutions and technology firms are among the most active sponsors for support analyst roles in New York. Companies like JPMorgan Chase, Citigroup, IBM, Cognizant, and Infosys have consistent records of H-1B visa sponsorship for technical support positions. Consulting firms and healthcare technology companies operating out of Manhattan and surrounding boroughs also regularly file petitions for this role category.
Which visa types are most common for support analyst roles in New York?
The H-1B is the most common visa category for support analyst positions in New York, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Candidates already holding F-1 OPT or STEM OPT status can work in these roles before H-1B sponsorship begins. The L-1B intracompany transferee visa is another route for analysts moving within a multinational employer.
Which cities in New York have the most support analyst sponsorship jobs?
Manhattan accounts for the largest share of support analyst sponsorship jobs in New York, driven by the concentration of financial services firms, enterprise software companies, and consulting practices in Midtown and Lower Manhattan. Buffalo and Albany have smaller but active markets through healthcare systems and state government contractors. Rochester and Syracuse also see demand through university-affiliated technology employers and regional IT service providers.
How to find support analyst visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically to roles where employers have a documented history of visa sponsorship, making it more targeted than general job searches for support analyst positions in New York. You can filter by state and role to surface relevant openings across financial services, healthcare IT, and enterprise technology sectors. Checking listings regularly matters because sponsorship-eligible roles in New York move quickly given the competitive market.
Are there any New York-specific considerations for support analyst visa sponsorship?
New York's high cost of living means the Department of Labor prevailing wage determination for support analyst roles is typically set at a higher level than most other states, which affects what employers must pay sponsored workers. The density of H-1B-dependent employers in the financial and IT consulting sectors also means some firms face additional attestation requirements. Candidates from universities like NYU, Columbia, and Cornell with strong employer pipelines into New York's tech and finance sectors may find more direct pathways to sponsorship.
What is the prevailing wage for sponsored support analyst jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.