Support Analyst Visa Sponsorship Jobs in Wisconsin
Wisconsin's support analyst job market is anchored by employers in Milwaukee, Madison, and Green Bay, with major companies like Northwestern Mutual, Epic Systems, and Fiserv actively hiring technical support professionals. International candidates pursuing visa sponsorship will find opportunities concentrated in the state's financial services, health IT, and enterprise software sectors.
Find Support Analyst JobsOverview
Showing 5 of 153+ Support Analyst Jobs in Wisconsin with Visa Sponsorship
See all 153+ Support Analyst Jobs in Wisconsin with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst Jobs in Wisconsin with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
JOB SUMMARY
The End User Services Analyst is responsible for delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
ESSENTIAL FUNCTIONS
- Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
- Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
- Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
- Maintaining technical ownership of support tickets, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.
- Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
- Participating in project teams and creating/updating team documentation and procedures.
- Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives.
- Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests.
- Recommend process changes as needed to improve service levels.
- Create/maintain support documentation and procedures.
- Stay current with information technology systems and industry trends.
- Provide evening and weekend support (off-hours support) as assigned, on a rotating basis.
- Some domestic and international travel may be required.
BASIC QUALIFICATIONS
- High School Diploma required.
- 1+ years experience with Microsoft Operating Systems and Microsoft applications.
- Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models.
- Commitment to a training and development plan that involves passing certification exams.
- ITIL, CompTIA+, Microsoft, HDI certification Preferred.
PREFERRED QUALIFICATIONS
- Familiarity with end-user computing devices, applications, and security best practices.
- Excellent customer service skills with the ability to convey technical information in user-friendly terms.
- Strong team collaboration skills to ensure effective Service Desk operations.
- Proficient relationship, conflict management, and communication skills.
- Advanced problem-solving abilities.
- Capacity to handle multiple tasks simultaneously with a sense of urgency.
- Proactive and punctual with efficient multitasking capabilities.
- Solid planning and organizational skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$25.00 to $33.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
INTRODUCTION
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.
JOB SUMMARY
The End User Services Analyst is responsible for delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
ESSENTIAL FUNCTIONS
- Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
- Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
- Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
- Maintaining technical ownership of support tickets, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.
- Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
- Participating in project teams and creating/updating team documentation and procedures.
- Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives.
- Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests.
- Recommend process changes as needed to improve service levels.
- Create/maintain support documentation and procedures.
- Stay current with information technology systems and industry trends.
- Provide evening and weekend support (off-hours support) as assigned, on a rotating basis.
- Some domestic and international travel may be required.
BASIC QUALIFICATIONS
- High School Diploma required.
- 1+ years experience with Microsoft Operating Systems and Microsoft applications.
- Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models.
- Commitment to a training and development plan that involves passing certification exams.
- ITIL, CompTIA+, Microsoft, HDI certification Preferred.
PREFERRED QUALIFICATIONS
- Familiarity with end-user computing devices, applications, and security best practices.
- Excellent customer service skills with the ability to convey technical information in user-friendly terms.
- Strong team collaboration skills to ensure effective Service Desk operations.
- Proficient relationship, conflict management, and communication skills.
- Advanced problem-solving abilities.
- Capacity to handle multiple tasks simultaneously with a sense of urgency.
- Proactive and punctual with efficient multitasking capabilities.
- Solid planning and organizational skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$25.00 to $33.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Support Analyst Job Roles in Wisconsin
See all 153+ Support Analyst Jobs in Wisconsin
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Analyst Jobs in WisconsinSupport Analyst Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for support analyst roles?
Several large Wisconsin employers have a documented history of sponsoring work visas for support analyst positions. Epic Systems in Verona, Fiserv in Milwaukee, Northwestern Mutual, and Advocate Aurora Health are among the organizations that have filed Labor Condition Applications for support and technical analyst roles. Staffing firms and managed service providers headquartered in the Milwaukee metro also periodically sponsor for these positions.
Which visa types are most common for support analysts in Wisconsin?
The H-1B visa is the most common visa category for support analyst roles in Wisconsin, provided the position requires at minimum a bachelor's degree in a specific technical or business-related field, qualifying it as a specialty occupation. Some candidates already in the U.S. on F-1 OPT or STEM OPT transition to H-1B visa sponsorship through an employer. The L-1B intracompany transfer visa is also relevant for candidates moving from an overseas office of a Wisconsin-based multinational.
Which cities in Wisconsin have the most support analyst sponsorship jobs?
Milwaukee is the state's largest market for support analyst roles with visa sponsorship, driven by its concentration of financial services firms, insurance companies, and IT consultancies. Madison follows closely, bolstered by Epic Systems and the University of Wisconsin's technology ecosystem. Green Bay and Appleton have smaller but active markets, particularly among manufacturing-sector companies that rely on enterprise software support teams.
How to find support analyst visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse support analyst openings in Wisconsin without manually screening each posting. You can narrow results to Wisconsin and the support analyst role category to surface employers actively seeking international candidates. This saves significant time compared to reviewing general job postings that rarely specify sponsorship upfront.
Are there any state-specific considerations for support analysts seeking sponsorship in Wisconsin?
Wisconsin's prevailing wage requirements for H-1B positions are determined by the Department of Labor using the Milwaukee or Madison metropolitan statistical area data, depending on job location, which affects what employers must pay sponsored workers. The University of Wisconsin system also produces a strong pipeline of international graduates in computer science and information systems, meaning competition for sponsored support analyst roles in Madison can be higher than in smaller Wisconsin markets.
What is the prevailing wage for sponsored support analyst jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.