Support Analyst Visa Sponsorship Jobs in Wisconsin
Wisconsin's support analyst job market is anchored by employers in Milwaukee, Madison, and Green Bay, with major companies like Northwestern Mutual, Epic Systems, and Fiserv actively hiring technical support professionals. International candidates pursuing visa sponsorship will find opportunities concentrated in the state's financial services, health IT, and enterprise software sectors.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid (Must be in/near New Berlin, WI)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation – Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery – Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support – Provide customer escalation support for E-commerce tools and other customer facing business applications.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid (Must be in/near New Berlin, WI)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation – Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery – Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support – Provide customer escalation support for E-commerce tools and other customer facing business applications.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Support Analyst Job Roles in Wisconsin
See all 159+ Support Analyst Jobs in Wisconsin
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Search Support Analyst Jobs in WisconsinSupport Analyst Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for support analyst roles?
Several large Wisconsin employers have a documented history of sponsoring work visas for support analyst positions. Epic Systems in Verona, Fiserv in Milwaukee, Northwestern Mutual, and Advocate Aurora Health are among the organizations that have filed Labor Condition Applications for support and technical analyst roles. Staffing firms and managed service providers headquartered in the Milwaukee metro also periodically sponsor for these positions.
Which visa types are most common for support analysts in Wisconsin?
The H-1B visa is the most common visa category for support analyst roles in Wisconsin, provided the position requires at minimum a bachelor's degree in a specific technical or business-related field, qualifying it as a specialty occupation. Some candidates already in the U.S. on F-1 OPT or STEM OPT transition to H-1B visa sponsorship through an employer. The L-1B intracompany transfer visa is also relevant for candidates moving from an overseas office of a Wisconsin-based multinational.
Which cities in Wisconsin have the most support analyst sponsorship jobs?
Milwaukee is the state's largest market for support analyst roles with visa sponsorship, driven by its concentration of financial services firms, insurance companies, and IT consultancies. Madison follows closely, bolstered by Epic Systems and the University of Wisconsin's technology ecosystem. Green Bay and Appleton have smaller but active markets, particularly among manufacturing-sector companies that rely on enterprise software support teams.
How to find support analyst visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse support analyst openings in Wisconsin without manually screening each posting. You can narrow results to Wisconsin and the support analyst role category to surface employers actively seeking international candidates. This saves significant time compared to reviewing general job postings that rarely specify sponsorship upfront.
Are there any state-specific considerations for support analysts seeking sponsorship in Wisconsin?
Wisconsin's prevailing wage requirements for H-1B positions are determined by the Department of Labor using the Milwaukee or Madison metropolitan statistical area data, depending on job location, which affects what employers must pay sponsored workers. The University of Wisconsin system also produces a strong pipeline of international graduates in computer science and information systems, meaning competition for sponsored support analyst roles in Madison can be higher than in smaller Wisconsin markets.
What is the prevailing wage for sponsored support analyst jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.