Support Analyst Visa Sponsorship Jobs in Texas
Support analyst visa sponsorship jobs in Texas are concentrated in Dallas, Austin, and Houston, where major employers like Dell Technologies, AT&T, Amazon Web Services, and Texas Instruments actively hire international candidates. Texas's large enterprise IT sector and growing cloud infrastructure industry create consistent demand for support analysts seeking H-1B visa and other work visa sponsorship.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid (Must be in/near New Berlin, WI or Houston, TX)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation – Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery – Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support – Provide customer escalation support for E-commerce tools and other customer facing business applications.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid (Must be in/near New Berlin, WI or Houston, TX)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation – Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery – Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support – Provide customer escalation support for E-commerce tools and other customer facing business applications.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Support Analyst Job Roles in Texas
See all 734+ Support Analyst Jobs in Texas
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Search Support Analyst Jobs in TexasSupport Analyst Jobs in Texas: Frequently Asked Questions
Which companies in Texas sponsor visas for support analysts?
Large technology and enterprise companies are the most active sponsors for support analyst roles in Texas. Dell Technologies in Round Rock, AT&T and Texas Instruments in Dallas, and Amazon Web Services in Austin have established H-1B sponsorship programs. Major healthcare systems like HCA Healthcare and financial institutions such as JPMorgan Chase also sponsor support analyst positions across Texas metropolitan areas.
Which visa types are most common for support analyst roles in Texas?
The H-1B is the most common visa for support analyst roles in Texas, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a relevant field such as computer science, information systems, or engineering. Some candidates already holding OPT or STEM OPT work authorization transition to H-1B sponsorship through Texas employers. The L-1B intracompany transfer visa applies when a multinational employer moves an existing analyst to a Texas office.
How to find support analyst visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse support analyst roles in Texas without sorting through employers who don't sponsor. You can narrow results by city, such as Dallas, Austin, or Houston, to target the markets with the highest concentration of sponsoring employers. Migrate Mate's board focuses exclusively on international candidates, so every listed role reflects an employer open to sponsorship.
Which cities in Texas have the most support analyst sponsorship jobs?
Dallas and its suburbs, particularly Plano, Irving, and Richardson, form the densest market for sponsored support analyst roles, anchored by major corporate headquarters and technology campuses. Austin follows closely, driven by its expanding tech sector and cloud infrastructure companies. Houston adds significant volume through its energy, healthcare, and logistics industries, which increasingly rely on IT support analysts for enterprise systems management.
Are there any Texas-specific considerations for support analysts seeking visa sponsorship?
Texas has no state income tax, which can affect how employers structure compensation benchmarks relative to Department of Labor prevailing wage requirements for H-1B positions. The state's large university system, including UT Austin, Texas A&M, and UT Dallas, produces a steady pipeline of international graduates who pursue OPT and then H-1B sponsorship locally. Texas's broad industry mix means support analyst roles span IT, energy, healthcare, and financial services, each with different sponsorship timelines and employer processes.
What is the prevailing wage for sponsored support analyst jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.