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INTRODUCTION

Job Description - Regulatory Change Management (RCM) Operational Readiness Support Analyst

ROLE AND RESPONSIBILITIES

Day to Day job Duties:
- Support the design, documentation, and implementation of Regulatory Change Management (RCM) operating processes to ensure operational readiness and successful transition to Business as Usual (BAU).
- Develop and maintain RCM documentation, including policies, procedures, operating models, standards, process flows, controls, and supporting governance artifacts.
- Create training materials, user guides, communications, and knowledge transfer documentation to support stakeholder adoption and platform onboarding.
- Assist in operational readiness assessments, process reviews, and gap analyses to ensure governance, controls, and operating procedures are fully established prior to go-live.
- Support change enablement activities, including stakeholder engagement, training coordination, and readiness tracking across impacted business functions.
- Partner with Compliance, Legal, Risk, Operations, and Technology teams to translate regulatory requirements and target operating models into executable business processes.
- Support implementation, go-live planning, and post-go-live stabilization activities for RCM processes, tools, and governance frameworks.
- Coordinate with external vendors and internal stakeholders to ensure process documentation, workflows, system functionality, and operating procedures are aligned.
- Monitor and track documentation updates, governance requirements, action items, and readiness milestones to support program objectives.
- Contribute to the development of auditable and sustainable RCM processes that support regulatory compliance, governance oversight, and operational effectiveness.

BASIC QUALIFICATIONS

- Minimum 3+ years of experience in Regulatory Change Management, Compliance Operations, Risk Management, Governance, or related regulatory programs.
- Minimum 3+ years of experience creating and maintaining business documentation, including policies, procedures, operating models, process maps, and training materials.
- Experience supporting operational readiness, business process implementation, change management, or BAU transition activities.
- Strong understanding of regulatory compliance frameworks, governance structures, and operational control environments.
- Experience working with cross-functional stakeholders including Compliance, Legal, Risk, Operations, and Technology teams.
- Strong business writing, documentation, and communication skills with the ability to translate complex regulatory and operational requirements into clear, user-friendly documentation.
- Experience supporting platform onboarding, user training, process adoption, and change enablement initiatives.
- Knowledge of process improvement methodologies, workflow documentation, and operational controls.
- Strong organizational skills with the ability to manage multiple deliverables, timelines, and stakeholder expectations.
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio or other process-mapping tools.
- Travel: This position may require occasional travel for stakeholder meetings, workshops, training sessions, and program-related activities.
- Degree: Bachelor’s degree in Business Administration, Finance, Risk Management, Compliance, Law, Public Policy, or a related discipline.

PREFERRED QUALIFICATIONS

- Experience within Financial Services or other highly regulated industries.
- Familiarity with Regulatory Change Management platforms, workflow tools, or GRC solutions.
- Knowledge of regulatory implementation programs, compliance transformation initiatives, or enterprise governance frameworks.
- Experience supporting process design, target operating model development, or control framework implementation.
- Certifications related to Compliance, Risk Management, Project Management, Business Analysis, or Change Management.
- Experience working with third-party vendors and enterprise technology implementation programs.

ABOUT NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.