Support Analyst Visa Sponsorship Jobs in Georgia
Georgia's support analyst job market is anchored by Atlanta's dense technology and enterprise software sector, with major employers including NCR Atleos, Cox Enterprises, and Delta Air Lines sponsoring international talent. Roles are concentrated in Atlanta and its northern suburbs, where demand for technical support professionals across fintech, logistics, and SaaS companies remains consistent.
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Get Access To All JobsField Support Analyst I (Billing Analyst)
Experience Level: 0–3 Years
Location: Forest Park, GA
Department: Lighting & Smart Services / Utility Services
Contract: 3 Years
Client: Georgia Power
Position Summary
The Field Support Analyst II (Billing Analyst) is responsible for ensuring the timely and accurate billing of Lighting & Smart Services, Video Surveillance, Colocation, and Utility Services customers. This role supports both regulated and unregulated billing processes, conducts audits, resolves disputes, and assists with collections activities.
The Analyst serves as a liaison across multiple departments and supports compliance, contract validation, rate application, and billing system accuracy. The ideal candidate has strong billing, customer service, and analytical skills and thrives in a fast-paced, compliance-driven environment.
Key Responsibilities
Billing & Account Coordination
- Ensure accurate and timely billing for Lighting & Smart Services Business Unit (LSSBU) and Utility Services accounts
- Coordinate with:
- Marketing Key Account Managers
- National Accounts
- Pricing & Rates
- Region Customer Service
- Metering Specialists
- Meter Data Management Team
- Establish new accounts and apply appropriate rate/rider combinations per company rules and regulations
- Coordinate billing for:
- New Contracts
- Broken Contracts
- NESBs
- One-time and recurring charges
Compliance & Quality Control
- Review unregulated commercial contracts for accuracy and completeness
- Maintain billing documentation in:
- CSS
- LAMP
- Power Services Database
- Documentum
- Perform monthly CSS compliance requirements
- Resolve WFM issues
- Ensure adherence to applicable regulatory and internal compliance standards
Billing Analysis & Adjustments
- Conduct periodic audits of billing records
- Investigate and resolve customer disputes
- Analyze billing results based on:
- Commercial contracts
- Regulated tariffs (EOL, TOU, etc.)
- Research historical data for billing adjustments and audits
- Perform offline billing calculations using internal systems
- Adhere to electric service adjustment compliance requirements
Customer & Internal Support
- Support internal and external customer inquiries
- Assist with collections activities, including contacting customers regarding past-due invoices
- Collaborate with Engineering and Sales to correct billing discrepancies
- Support new business onboarding and process updates
Required Qualifications
Education & Experience
- 0–3 years of billing and/or customer service experience
- Bachelor’s degree preferred
- Customer Service and/or Marketing/Sales experience required
- Experience with complex billing systems strongly desired
Technical Skills
- Proficiency in Microsoft Office Suite:
- Excel (advanced preferred)
- Word
- Teams
- Access
- Extensive CSS knowledge preferred
- General database knowledge
- Experience analyzing commercial contracts and tariffs preferred
Knowledge & Functional Understanding
Familiarity with:
- Customer Service Standards
- Electric Service Rates & Tariffs (Commercial & Industrial)
- Lighting Contracts (Commercial, Residential, Industrial, Governmental)
- Distribution Construction & Forestry Services Contracts
- Business compliance and controls
Core Competencies
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to work independently with minimal supervision
- Strong interpersonal and communication skills
- Ability to perform in a fast-paced, deadline-driven environment
- Sound decision-making capability
- Team collaboration and relationship building
Ideal Candidate Profile
The ideal candidate is detail-oriented, analytical, and customer-focused with a foundational understanding of billing systems and contract compliance. This individual thrives in structured, compliance-driven environments and is comfortable coordinating across multiple departments.
Field Support Analyst I (Billing Analyst)
Experience Level: 0–3 Years
Location: Forest Park, GA
Department: Lighting & Smart Services / Utility Services
Contract: 3 Years
Client: Georgia Power
Position Summary
The Field Support Analyst II (Billing Analyst) is responsible for ensuring the timely and accurate billing of Lighting & Smart Services, Video Surveillance, Colocation, and Utility Services customers. This role supports both regulated and unregulated billing processes, conducts audits, resolves disputes, and assists with collections activities.
The Analyst serves as a liaison across multiple departments and supports compliance, contract validation, rate application, and billing system accuracy. The ideal candidate has strong billing, customer service, and analytical skills and thrives in a fast-paced, compliance-driven environment.
Key Responsibilities
Billing & Account Coordination
- Ensure accurate and timely billing for Lighting & Smart Services Business Unit (LSSBU) and Utility Services accounts
- Coordinate with:
- Marketing Key Account Managers
- National Accounts
- Pricing & Rates
- Region Customer Service
- Metering Specialists
- Meter Data Management Team
- Establish new accounts and apply appropriate rate/rider combinations per company rules and regulations
- Coordinate billing for:
- New Contracts
- Broken Contracts
- NESBs
- One-time and recurring charges
Compliance & Quality Control
- Review unregulated commercial contracts for accuracy and completeness
- Maintain billing documentation in:
- CSS
- LAMP
- Power Services Database
- Documentum
- Perform monthly CSS compliance requirements
- Resolve WFM issues
- Ensure adherence to applicable regulatory and internal compliance standards
Billing Analysis & Adjustments
- Conduct periodic audits of billing records
- Investigate and resolve customer disputes
- Analyze billing results based on:
- Commercial contracts
- Regulated tariffs (EOL, TOU, etc.)
- Research historical data for billing adjustments and audits
- Perform offline billing calculations using internal systems
- Adhere to electric service adjustment compliance requirements
Customer & Internal Support
- Support internal and external customer inquiries
- Assist with collections activities, including contacting customers regarding past-due invoices
- Collaborate with Engineering and Sales to correct billing discrepancies
- Support new business onboarding and process updates
Required Qualifications
Education & Experience
- 0–3 years of billing and/or customer service experience
- Bachelor’s degree preferred
- Customer Service and/or Marketing/Sales experience required
- Experience with complex billing systems strongly desired
Technical Skills
- Proficiency in Microsoft Office Suite:
- Excel (advanced preferred)
- Word
- Teams
- Access
- Extensive CSS knowledge preferred
- General database knowledge
- Experience analyzing commercial contracts and tariffs preferred
Knowledge & Functional Understanding
Familiarity with:
- Customer Service Standards
- Electric Service Rates & Tariffs (Commercial & Industrial)
- Lighting Contracts (Commercial, Residential, Industrial, Governmental)
- Distribution Construction & Forestry Services Contracts
- Business compliance and controls
Core Competencies
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to work independently with minimal supervision
- Strong interpersonal and communication skills
- Ability to perform in a fast-paced, deadline-driven environment
- Sound decision-making capability
- Team collaboration and relationship building
Ideal Candidate Profile
The ideal candidate is detail-oriented, analytical, and customer-focused with a foundational understanding of billing systems and contract compliance. This individual thrives in structured, compliance-driven environments and is comfortable coordinating across multiple departments.
Support Analyst Job Roles in Georgia
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Search Support Analyst Jobs in GeorgiaSupport Analyst Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for support analysts?
Georgia-based employers with documented H-1B sponsorship histories for support analyst roles include NCR Atleos, Cox Enterprises, Delta Air Lines, Fiserv, and Equifax. Global technology firms with significant Atlanta offices, such as Microsoft and IBM, also sponsor support analysts. Sponsorship patterns vary by team, role level, and business need, so confirming sponsorship willingness directly with each employer is important.
What visa types are most common for support analyst roles in Georgia?
The H-1B is the most common work visa for support analyst positions in Georgia, particularly where the role requires a bachelor's degree in a relevant technical field such as computer science or information systems. Some employers also consider the L-1B for intracompany transfers with specialized knowledge. TN status is available to Canadian and Mexican nationals where the role qualifies under USMCA occupational categories.
Which cities in Georgia have the most support analyst visa sponsorship jobs?
Atlanta accounts for the large majority of support analyst sponsorship activity in Georgia, driven by its concentration of financial technology, logistics, and enterprise software companies. The northern suburbs, particularly Alpharetta, Dunwoody, and Roswell, host significant corporate campuses and regional headquarters that regularly hire support analysts. Smaller markets like Augusta and Savannah have more limited sponsorship activity.
How to find support analyst visa sponsorship jobs in Georgia?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship, with support analyst roles filterable by state including Georgia. Rather than sorting through general job postings where sponsorship status is unclear, Migrate Mate surfaces roles from employers with active sponsorship histories. Filtering to Georgia on Migrate Mate gives you a focused list of Atlanta-area and statewide opportunities relevant to your situation.
Are there state-specific considerations for support analysts seeking sponsorship in Georgia?
Georgia's university system, including Georgia Tech and Georgia State University, produces a steady pipeline of international graduates in information technology and computer science, creating familiarity with OPT and H-1B sponsorship among Atlanta-area employers. The state's lack of a personal income tax on wages is a practical consideration when evaluating offers. Support analyst roles at Georgia-based financial technology companies are among the most active for H-1B filings in the state.
What is the prevailing wage for sponsored support analyst jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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