Support Analyst Visa Sponsorship Jobs in Georgia
Georgia's support analyst job market is anchored by Atlanta's dense technology and enterprise software sector, with major employers including NCR Atleos, Cox Enterprises, and Delta Air Lines sponsoring international talent. Roles are concentrated in Atlanta and its northern suburbs, where demand for technical support professionals across fintech, logistics, and SaaS companies remains consistent.
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Get Access To All JobsJob Description
As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.
In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.
This role is hybrid, three days per week onsite in our Lawrenceville office.
Key Responsibilities
- Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.
- Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.
- Maintain current knowledge of assigned Sage products, support processes, and business applications.
- Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.
- Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.
- Accurately document customer interactions and resolutions within the case management system.
- Escalate unresolved issues to the appropriate teams, providing complete and relevant information.
- Collaborate effectively with teammates and contribute to a positive, respectful work environment.
- Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.
- Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.
- Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.
Skills, know-how and experience:
- 1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude.
- Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner.
- Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps.
- Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions.
- Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.
- Requires the ability to adhere to a structured work schedule and efficiently self-manage work time.
- Requires strong verbal, listening, and written communication skills.
- Education or experience in construction or accounting is a plus.
Behavioral Competencies:
- Action oriented
- Being resilient
- Communicates effectively
- Courage
- Customer focus
- Demonstrates self-awareness
- Ensures accountability
- Instills trust
- Resourcefulness
- Situational adaptability
- Values differences
Plenty of perks:
- 100% paid premiums for health, dental, and vision coverage.
- RRSP contribution match (100% up to 4%).
- 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
- 5 days paid yearly to volunteer (through Sage Foundation).
- $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
- Sage Wellness Rewards Program (annual fitness reimbursement).
- Library of on-demand career development options and ongoing training offerings.
The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.
For this role, in those locations, the target salary range for new hires is $108,000 to $144,500.
In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based commission plan. Our Talent Acquisition team will provide details on applicable incentive programs. The range listed is one component of the Sage total compensation package.
LI-MT1
Job Description
As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.
In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.
This role is hybrid, three days per week onsite in our Lawrenceville office.
Key Responsibilities
- Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.
- Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.
- Maintain current knowledge of assigned Sage products, support processes, and business applications.
- Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.
- Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.
- Accurately document customer interactions and resolutions within the case management system.
- Escalate unresolved issues to the appropriate teams, providing complete and relevant information.
- Collaborate effectively with teammates and contribute to a positive, respectful work environment.
- Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.
- Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.
- Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.
Skills, know-how and experience:
- 1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude.
- Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner.
- Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps.
- Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions.
- Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.
- Requires the ability to adhere to a structured work schedule and efficiently self-manage work time.
- Requires strong verbal, listening, and written communication skills.
- Education or experience in construction or accounting is a plus.
Behavioral Competencies:
- Action oriented
- Being resilient
- Communicates effectively
- Courage
- Customer focus
- Demonstrates self-awareness
- Ensures accountability
- Instills trust
- Resourcefulness
- Situational adaptability
- Values differences
Plenty of perks:
- 100% paid premiums for health, dental, and vision coverage.
- RRSP contribution match (100% up to 4%).
- 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
- 5 days paid yearly to volunteer (through Sage Foundation).
- $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
- Sage Wellness Rewards Program (annual fitness reimbursement).
- Library of on-demand career development options and ongoing training offerings.
The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.
For this role, in those locations, the target salary range for new hires is $108,000 to $144,500.
In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based commission plan. Our Talent Acquisition team will provide details on applicable incentive programs. The range listed is one component of the Sage total compensation package.
LI-MT1
Support Analyst Job Roles in Georgia
See all 283+ Support Analyst Jobs in Georgia
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Search Support Analyst Jobs in GeorgiaSupport Analyst Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for support analysts?
Georgia-based employers with documented H-1B visa sponsorship histories for support analyst roles include NCR Atleos, Cox Enterprises, Delta Air Lines, Fiserv, and Equifax. Global technology firms with significant Atlanta offices, such as Microsoft and IBM, also sponsor support analysts. Sponsorship patterns vary by team, role level, and business need, so confirming sponsorship willingness directly with each employer is important.
What visa types are most common for support analyst roles in Georgia?
The H-1B is the most common work visa for support analyst positions in Georgia, particularly where the role requires a bachelor's degree in a relevant technical field such as computer science or information systems. Some employers also consider the L-1B for intracompany transfers with specialized knowledge. TN visa status is available to Canadian and Mexican nationals where the role qualifies under USMCA occupational categories.
Which cities in Georgia have the most support analyst visa sponsorship jobs?
Atlanta accounts for the large majority of support analyst sponsorship activity in Georgia, driven by its concentration of financial technology, logistics, and enterprise software companies. The northern suburbs, particularly Alpharetta, Dunwoody, and Roswell, host significant corporate campuses and regional headquarters that regularly hire support analysts. Smaller markets like Augusta and Savannah have more limited sponsorship activity.
How to find support analyst visa sponsorship jobs in Georgia?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship, with support analyst roles filterable by state including Georgia. Rather than sorting through general job postings where sponsorship status is unclear, Migrate Mate surfaces roles from employers with active sponsorship histories. Filtering to Georgia on Migrate Mate gives you a focused list of Atlanta-area and statewide opportunities relevant to your situation.
Are there state-specific considerations for support analysts seeking sponsorship in Georgia?
Georgia's university system, including Georgia Tech and Georgia State University, produces a steady pipeline of international graduates in information technology and computer science, creating familiarity with OPT and H-1B sponsorship among Atlanta-area employers. The state's lack of a personal income tax on wages is a practical consideration when evaluating offers. Support analyst roles at Georgia-based financial technology companies are among the most active for H-1B filings in the state.
What is the prevailing wage for sponsored support analyst jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.