Support Analyst Visa Sponsorship Jobs in Georgia
Georgia's support analyst job market is anchored by Atlanta's dense technology and enterprise software sector, with major employers including NCR Atleos, Cox Enterprises, and Delta Air Lines sponsoring international talent. Roles are concentrated in Atlanta and its northern suburbs, where demand for technical support professionals across fintech, logistics, and SaaS companies remains consistent.
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Get Access To All JobsTitle: Transaction Support Analyst
Duration: 12 Months
Client: SouthStar Energy Services
Location: 30 Ivan Allen Jr Blvd, NW, Atlanta GA, 30308
Job Summary:
The primary objective of this role is to serve as a Subject Matter Expert (SME) in daily operations for assigned retail natural gas markets across multiple states. Responsibilities include mastering standard operating procedures, system processes, and regulatory requirements for each market. The incumbent will lead efforts to monitor, identify, and resolve billing and customer communication exceptions, ensuring compliance and timely correction of system issues.
This position acts as the owner of User Acceptance Testing for system enhancements and defects, collaborating closely with Regulatory, Legal, Customer Operations, IT Support, and Marketing teams to ensure shared understanding of system changes and their impacts prior to release. Additional duties include supporting monthly pricing processes, verifying accurate implementation of pricing and promotion codes, and recommending process improvements.
The role requires the ability to analyze system concerns using SQL queries, quantify issues, and propose system enhancements. A strong aptitude for learning and recommending AI tools to improve operational efficiency is essential.
Job Responsibilities:
Functional Expertise:
- Aligns closely with Regulatory, Legal and Marketing to support all Expanded Market letter requirements while also performing a quarterly audit that ensures all letter content, setup and state requirements are met.
- Monitors billing and error handling for the Expanded Markets; proactively resolving any billing or error issues by running SQL queries and determining the extent of the issue.
- Supports UAT Testing efforts for the Expanded Markets billing system.
- Supports all pricing and promo code set up in the Expanded Markets while also ensuring that any issues with pricing or promo codes are actively researched and corrected as soon as possible.
- Performs a letter audit to ensure that content, layout, mailing timelines as well as all state regulations are being met.
- Reviews daily system generated reports to ensure that all applicable IT functions are working as designed.
- Participates as a SME in Expanded Markets projects by working with the Project Managers in requirements gathering, design, testing and implementation of system enhancement projects.
- Supports the Consumer Relations and Customer Care teams by investigating any billing or letter concerns.
- Serves as reporting liaison for the Expanded Markets System reporting and data requests.
Business Acumen:
- Ensures that all SOP (Standard Operating Procedures) are kept up to date by continuously reviewing content and making updates based on system enhancements and project implementations.
- Identifies root causes for billing errors and exceptions.
- Manages the print vendor relationships for Customer Operations.
Engagement:
- Liaises with the Marketing Team to coordinate rate updates, monthly billing, promo code updates and any pricing update requests.
- Works with SouthStar personnel to develop and launch new customer operations processes and process improvements.
- Liaises with Vendor and LDC personnel and SouthStar business owners to gather and document requirements for operational changes in the Expanded Markets.
- Liaises with SouthStar business owners to gather and document requirements for deploying system enhancements in the Expanded Markets.
- Works with SouthStar personnel to develop and launch new customer operations processes and process improvements.
- Liaises with marketing team to ensure all promotion codes are set up in applicable systems timely and accurately.
- Supports the SouthStar Customer Service Support rewards and recognition program.
Driving Results:
- Gathers and analyzes data from multiple sources to identify and implement new processes and process improvements in billing and Customer Service Support operations for the Expanded Markets.
- Creates project plans with controls, milestones and checkpoints for system implementation projects.
Qualifications
Education, Certifications/Licenses:
Required:
- Bachelor’s degree or 5+ years of applicable experience
Related Work Experience:
Required:
- 5+ years of experience in consumer services, billing, system operations, or business to consumer (B2C)
Preferred:
- Retail utility experience
- Natural Gas Marketer/Supplier experience
Specific Skills & Knowledge:
Required:
- Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely
- Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
- Strong relationship management skills
- Strong organizational and problem resolution skills
- Strong project management skills
- Ability to coordinate and manage multiple tasks with sensitive timelines
- Ability to perform metrics creation, implementation, tracking and reporting for operational departments
- Ability to conduct trending and analysis to identify root causes and possible solutions
- Computer literate; strong knowledge of Microsoft Office, Outlook, Word, Excel, PowerPoint, SQL
Preferred:
- Strong knowledge of Teams and Copilot
- Advanced database knowledge (e.g. developing and executing SQL statements, importing data, etc.)
Working Conditions/Physical Requirements:
The incumbent works in an office environment, with a hybrid schedule, on-site 4 days per week and subject to change per business needs.
Title: Transaction Support Analyst
Duration: 12 Months
Client: SouthStar Energy Services
Location: 30 Ivan Allen Jr Blvd, NW, Atlanta GA, 30308
Job Summary:
The primary objective of this role is to serve as a Subject Matter Expert (SME) in daily operations for assigned retail natural gas markets across multiple states. Responsibilities include mastering standard operating procedures, system processes, and regulatory requirements for each market. The incumbent will lead efforts to monitor, identify, and resolve billing and customer communication exceptions, ensuring compliance and timely correction of system issues.
This position acts as the owner of User Acceptance Testing for system enhancements and defects, collaborating closely with Regulatory, Legal, Customer Operations, IT Support, and Marketing teams to ensure shared understanding of system changes and their impacts prior to release. Additional duties include supporting monthly pricing processes, verifying accurate implementation of pricing and promotion codes, and recommending process improvements.
The role requires the ability to analyze system concerns using SQL queries, quantify issues, and propose system enhancements. A strong aptitude for learning and recommending AI tools to improve operational efficiency is essential.
Job Responsibilities:
Functional Expertise:
- Aligns closely with Regulatory, Legal and Marketing to support all Expanded Market letter requirements while also performing a quarterly audit that ensures all letter content, setup and state requirements are met.
- Monitors billing and error handling for the Expanded Markets; proactively resolving any billing or error issues by running SQL queries and determining the extent of the issue.
- Supports UAT Testing efforts for the Expanded Markets billing system.
- Supports all pricing and promo code set up in the Expanded Markets while also ensuring that any issues with pricing or promo codes are actively researched and corrected as soon as possible.
- Performs a letter audit to ensure that content, layout, mailing timelines as well as all state regulations are being met.
- Reviews daily system generated reports to ensure that all applicable IT functions are working as designed.
- Participates as a SME in Expanded Markets projects by working with the Project Managers in requirements gathering, design, testing and implementation of system enhancement projects.
- Supports the Consumer Relations and Customer Care teams by investigating any billing or letter concerns.
- Serves as reporting liaison for the Expanded Markets System reporting and data requests.
Business Acumen:
- Ensures that all SOP (Standard Operating Procedures) are kept up to date by continuously reviewing content and making updates based on system enhancements and project implementations.
- Identifies root causes for billing errors and exceptions.
- Manages the print vendor relationships for Customer Operations.
Engagement:
- Liaises with the Marketing Team to coordinate rate updates, monthly billing, promo code updates and any pricing update requests.
- Works with SouthStar personnel to develop and launch new customer operations processes and process improvements.
- Liaises with Vendor and LDC personnel and SouthStar business owners to gather and document requirements for operational changes in the Expanded Markets.
- Liaises with SouthStar business owners to gather and document requirements for deploying system enhancements in the Expanded Markets.
- Works with SouthStar personnel to develop and launch new customer operations processes and process improvements.
- Liaises with marketing team to ensure all promotion codes are set up in applicable systems timely and accurately.
- Supports the SouthStar Customer Service Support rewards and recognition program.
Driving Results:
- Gathers and analyzes data from multiple sources to identify and implement new processes and process improvements in billing and Customer Service Support operations for the Expanded Markets.
- Creates project plans with controls, milestones and checkpoints for system implementation projects.
Qualifications
Education, Certifications/Licenses:
Required:
- Bachelor’s degree or 5+ years of applicable experience
Related Work Experience:
Required:
- 5+ years of experience in consumer services, billing, system operations, or business to consumer (B2C)
Preferred:
- Retail utility experience
- Natural Gas Marketer/Supplier experience
Specific Skills & Knowledge:
Required:
- Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely
- Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
- Strong relationship management skills
- Strong organizational and problem resolution skills
- Strong project management skills
- Ability to coordinate and manage multiple tasks with sensitive timelines
- Ability to perform metrics creation, implementation, tracking and reporting for operational departments
- Ability to conduct trending and analysis to identify root causes and possible solutions
- Computer literate; strong knowledge of Microsoft Office, Outlook, Word, Excel, PowerPoint, SQL
Preferred:
- Strong knowledge of Teams and Copilot
- Advanced database knowledge (e.g. developing and executing SQL statements, importing data, etc.)
Working Conditions/Physical Requirements:
The incumbent works in an office environment, with a hybrid schedule, on-site 4 days per week and subject to change per business needs.
Support Analyst Job Roles in Georgia
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Search Support Analyst Jobs in GeorgiaSupport Analyst Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for support analysts?
Georgia-based employers with documented H-1B visa sponsorship histories for support analyst roles include NCR Atleos, Cox Enterprises, Delta Air Lines, Fiserv, and Equifax. Global technology firms with significant Atlanta offices, such as Microsoft and IBM, also sponsor support analysts. Sponsorship patterns vary by team, role level, and business need, so confirming sponsorship willingness directly with each employer is important.
What visa types are most common for support analyst roles in Georgia?
The H-1B is the most common work visa for support analyst positions in Georgia, particularly where the role requires a bachelor's degree in a relevant technical field such as computer science or information systems. Some employers also consider the L-1B for intracompany transfers with specialized knowledge. TN visa status is available to Canadian and Mexican nationals where the role qualifies under USMCA occupational categories.
Which cities in Georgia have the most support analyst visa sponsorship jobs?
Atlanta accounts for the large majority of support analyst sponsorship activity in Georgia, driven by its concentration of financial technology, logistics, and enterprise software companies. The northern suburbs, particularly Alpharetta, Dunwoody, and Roswell, host significant corporate campuses and regional headquarters that regularly hire support analysts. Smaller markets like Augusta and Savannah have more limited sponsorship activity.
How to find support analyst visa sponsorship jobs in Georgia?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship, with support analyst roles filterable by state including Georgia. Rather than sorting through general job postings where sponsorship status is unclear, Migrate Mate surfaces roles from employers with active sponsorship histories. Filtering to Georgia on Migrate Mate gives you a focused list of Atlanta-area and statewide opportunities relevant to your situation.
Are there state-specific considerations for support analysts seeking sponsorship in Georgia?
Georgia's university system, including Georgia Tech and Georgia State University, produces a steady pipeline of international graduates in information technology and computer science, creating familiarity with OPT and H-1B sponsorship among Atlanta-area employers. The state's lack of a personal income tax on wages is a practical consideration when evaluating offers. Support analyst roles at Georgia-based financial technology companies are among the most active for H-1B filings in the state.
What is the prevailing wage for sponsored support analyst jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.