Support Analyst Visa Sponsorship Jobs in Iowa

INTRODUCTION

Working independently under minimal supervision, the systems and development analyst 3 conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, operating systems, and file/database servers. Utilizes existing or new technology in the automation of processes. Evaluates software packages and provides recommendations to management.

ROLE AND RESPONSIBILITIES

• Provides technical support; problem determination and investigation; implementation of software patches and upgrades for commercial (vendor) applications.
• Support client server packages both thick and thin clients, and web applications.
• Conduct research and fact-finding to develop or modify application programs; work with vendors to review quality, adaptability and compatibility of their products.
• Provides some technical responsibility for an application involving multiple support personnel that is critical to the operation of the business; or serves as a technical leader, or provides extensive knowledge and skill in a unique technical area.
• Designs, codes, tests, documents, implements and maintains moderately complex application programs and interfaces.
• Provide customer support for package software and associated interfaces.
• Work with vendors to resolve problems with software and respond to suggestions for improvement and enhancements.
• Consult with application users, evaluates user requests for new or modified computer applications and associated interfaces to determine feasibility, cost and time required, compatibility with current systems and computer capabilities.
• Research and analyze strategies, programs, and processes across and between all corporate functions.
• Perform basic system analysis and design functions, handle critical development issues, research and analyze data.
• May guide other analysts in the completion of assigned projects.
• Provides technical input to assist in development of project planning.
• Performs any additional responsibilities as requested or assigned.

BASIC QUALIFICATIONS

• Bachelor's degree in management information systems (MIS), computer science or related technical field or equivalent work experience. (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)
• A minimum of five years of experience in systems analysis or software application development.
• Demonstrated knowledge of programming in client/server, mainframe or web development environment.
• Demonstrated knowledge of relational database technology.
• Demonstrated knowledge of information technology terms, equipment, systems, functions and major vendors.
• Effective oral and written communication skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability for periodic on-call responsibilities.
• Experience integrating Commercial off the Shelf (COTS) solutions within an environment with strong change and release management processes and procedures.
• Technical knowledge with hands-on experience in Oracle and Microsoft SQL database development.
• Technical knowledge with hands-on experience in .NET and other current computing programming languages.

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.