Support Analyst Visa Sponsorship Jobs in Oregon
Oregon's support analyst job market centers on Portland's growing tech and SaaS sector, with employers like Nike, Daimler Trucks North America, and a cluster of mid-size software companies regularly hiring for these roles. Intel's large Hillsboro campus also drives demand. Visa sponsorship is available but competitive, and most openings concentrate in the Portland metro area.
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Get Access To All JobsINTRODUCTION
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
JOB SUMMARY
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.
NOTE: This role provides both Business user Functional support and technical support.
KEY RESPONSIBILITIES
- Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
- As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions.
- Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues.
- Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
- Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
- Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
- Coordinate and execute internal and external meetings to resolve problems.
- Contributing to and helping maintain knowledge base tool.
YOUR KEY STRENGTHS
Exposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.
- Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience.
- Aptitude for data analysis and interpretation or Quality Assurance experience.
- Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
- Strong communication, relationship management skills.
- Problem solving and documents skills with attention to detail.
- Strong technical investigative and analytical skills.
- Strong communication, relationship management, problem solving and documentation skills with attention to detail.
- Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus.
- Experience with performance monitoring technologies and diagnostic tools.
- Experience with Cloud infrastructure or scalable, high performance web applications.
- Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset.
- 1-2 years RDBMS experience, preference for SQL Server.
- Experience with Sales Force/Service Cloud, Confluence.
- Experience with Knowledge-Centre Support (KCS).
- ITIL principles a plus.
PointClickCare Benefits & Perks
Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
… and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com.
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $62,000 with fulltime benefits!
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Overtime Eligible
INTRODUCTION
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
JOB SUMMARY
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.
NOTE: This role provides both Business user Functional support and technical support.
KEY RESPONSIBILITIES
- Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
- As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions.
- Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues.
- Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
- Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
- Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
- Coordinate and execute internal and external meetings to resolve problems.
- Contributing to and helping maintain knowledge base tool.
YOUR KEY STRENGTHS
Exposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.
- Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience.
- Aptitude for data analysis and interpretation or Quality Assurance experience.
- Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
- Strong communication, relationship management skills.
- Problem solving and documents skills with attention to detail.
- Strong technical investigative and analytical skills.
- Strong communication, relationship management, problem solving and documentation skills with attention to detail.
- Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus.
- Experience with performance monitoring technologies and diagnostic tools.
- Experience with Cloud infrastructure or scalable, high performance web applications.
- Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset.
- 1-2 years RDBMS experience, preference for SQL Server.
- Experience with Sales Force/Service Cloud, Confluence.
- Experience with Knowledge-Centre Support (KCS).
- ITIL principles a plus.
PointClickCare Benefits & Perks
Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
… and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com.
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $62,000 with fulltime benefits!
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Overtime Eligible
Support Analyst Job Roles in Oregon
See all 42+ Support Analyst Jobs in Oregon
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Search Support Analyst Jobs in OregonSupport Analyst Jobs in Oregon: Frequently Asked Questions
Which companies sponsor visas for support analysts in Oregon?
Intel in Hillsboro is one of the most consistent H-1B visa sponsors in Oregon and hires for technical support roles. Portland-based employers like Nike, Daimler Trucks North America, and a number of SaaS and cloud software companies have also filed sponsorship petitions for support analyst positions. Sponsorship availability varies by company size, hiring volume, and role classification, so confirming sponsorship intent directly with each employer is important.
Which visa types are most common for support analyst roles in Oregon?
The H-1B is the most common visa category for support analysts in Oregon, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field like information systems, computer science, or engineering. Some candidates already on OPT or STEM OPT also work in these roles while employers initiate H-1B sponsorship. L-1B visas apply when a candidate transfers from an overseas office of the same company.
Which cities in Oregon have the most support analyst sponsorship jobs?
Portland is by far the largest market for support analyst roles with visa sponsorship in Oregon, driven by its concentration of technology firms, corporate headquarters, and managed services companies. Hillsboro, just west of Portland, is significant due to Intel's campus and its supplier ecosystem. Beaverton also sees activity given Nike's global headquarters there. Outside the Portland metro, sponsorship opportunities become considerably less frequent.
How to find support analyst visa sponsorship jobs in Oregon?
Migrate Mate is built specifically for international candidates and filters support analyst jobs in Oregon by visa sponsorship status, so you're not sorting through roles that won't consider work authorization. The platform aggregates positions from employers that have a documented history of sponsoring work visas, which saves significant time compared to applying broadly. Filtering by Oregon and the support analyst role type on Migrate Mate surfaces the most relevant opportunities.
Are there state-specific factors that affect support analyst sponsorship in Oregon?
Oregon does not have a state income tax on wages for nonresidents working temporarily, which is a financial consideration worth understanding with a tax professional. More practically, Oregon's tech hiring is heavily concentrated in the Portland metro and Hillsboro corridor, so candidates open to those locations have a broader pool of sponsoring employers. Oregon State University and Portland State University also produce graduates who enter support analyst pipelines, creating some competition for sponsored roles at larger employers.
What is the prevailing wage for sponsored support analyst jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.